These are the most recent 25 stories from real Airbnb Hosts. Read More Airbnb Hosting Stories.
Airbnb isn’t the first company in this industry to believe they can treat owners with arrogance. Most readers know who I’m referring to and that company has had an amazing attitude adjustment after seeing both owners and guests flee from their site. Booking agents are totally irrelevant without owners, who take most of the risks […]
To start, I want to say how helpful I found this page to be. After trying to get advice and assistance from Airbnb for three weeks, I got nothing. I found the email address for the head of housekeeping at Airbnb on Airbnb Hell and within four hours had a phone call from an Airbnb […]
I’ll try and keep this as short as I can. We have been 5-star Superhosts (and guests) for years. We hosted in Truckee, CA and in Grants Pass, OR on the Rogue River. We took a chance, by allowing someone who had no reviews to book our place. When we arrived home (after they checked […]
I can’t travel to Spain from Australia due to COVID-19. I tried to contact the host, to no avail. I left a negative Google review, and the host made contact with us by email and said if we removed the negative review they would refund our money. Since then, no contact. Airbnb originally sent a […]
An Airbnb guest held an unauthorized party during the pandemic lockdown. We never allow parties, even before they became illegal. This guest said she was coming alone. The police estimated that there were at least 100 people in the two-bedroom home when they arrived. The neighbors told us that there were several fights that spilled […]
A guest who is trying to book my listing is getting the following message from Airbnb when she reaches the stage of entering credit card information in the booking process: “Choose another place to stay. Airbnb prevents reservations for entire homes when a pattern of factors (like location or reservation time) suggests the booking may […]
A guest booked a 30-day stay and claimed to Airbnb that he moved out after one night but actually ended up staying 24 nights. Airbnb mishandled the situation and now refuse to correct their mistake. We are in one of the ten largest cities in the US. The place is very economic ($400/month, average monthly […]
After holding a room for a month, Airbnb guests arrived far after the check in time. They insisted that they did not want to unload anything for one night. The lady sat on the floor talking to my husband, playing with the dog. Unbeknownst to her, we had a guest. Ten minutes after my husband […]
We are four senior women (over 70) who booked a friend’s vacation back on January 29 for travel beginning on May 11. We paid in full, looking forward to the vacation. Then COVID-19 hit. We contacted the host and explained we were concerned: two ladies had frail husbands and one lady had respiratory problems. We […]
In the last two months Airbnb raised $2 Billion to survive on the coronavirus outbreak. It seems they are running out of cash. I have a group with several Airbnb hosts who are reporting the same problem: Airbnb is not paying the guests’ reservations to the hosts. The guests are paying, but the hosts are […]
I had a booking from a couple of guests from China back in mid-January. On January 30, they decided to cancel the booking saying: “Sorry, my friend wants to stay at another place. We shall meet next time!” Hence a partial refund was returned. Then a few weeks later, Airbnb took that partial refund away […]
Recently I had a guest who booked a room in my private home for a month. He said he’d been with a circus working in Saco, Maine, but all the circus gigs had been cancelled due to COVID-19, and he was going to move to Portland, Maine to try to find work in construction, as […]
I had a bad guest stay recently. Everything from broken tiles, burnt plastic on pans, stolen bathroom fixtures, the whole place smelt of weed… the worst was when they broke the hot tub by smashing in the inlet grate. Airbnb refused to give me a claims advocate until I lodged a quote, but that wasn’t […]
My guest cancelled her one-year reservation on Feb. 26 after staying just one month, sent an email, and was gone the next day. I’ve contacted Airbnb and they promised to contact my guest. Since then I haven’t received any messages from Airbnb. I did call twice myself (since I live abroad, it’s an expensive phone […]
I’ve been a host with Airbnb for about seven or eight years. We’ve had our differences but nothing too bad. Mainly, after the first couple of years, getting help from them for a situation was difficult, then they got better, but really, it was for minor things. I’ve been a Superhost now for a couple […]
I own and rent out an apartment, mostly through Airbnb, in Budapest, Hungary. I realized only in January that the last payment I received was on November 11. The business is being managed for me by a company who specializes in this and who have been doing a great job. They have registered/contracted with Airbnb […]
Calling all Airbnb hosts: Anyone who wishes to participate in the #HOSTSFIGHTBACK initiative please read onward. On April 1st, 2020 at 9:00 AM we will delist all of our properties from the Airbnb platform in an effort to communicate to Airbnb Corporate that we are not in agreement with their cancellation and refund efforts made […]
We have listed our vacation rental on Airbnb for ten years and always had a five-star rating. Recent policy changes seems to be paired with horrible customer service and you cannot get past the person that answers the phone but can never help you. Phone calls are answered by apologetic people who cannot resolve issues […]
As a host with properties on both platforms, my policy is simple: I offer a lower rate with non-refundable options. I suggest that the guest obtain travel insurance if they are concerned about unforeseen events. If a guest does not get insurance and can’t travel, it’s like someone buying a car and not having insurance. […]
Firstly I’d like to say Airbnb has falsely pushed up rental prices all over the world. This first came to light when I joined Airbnb as a host. I know the average rent in Hua Hin, Thailand. As soon as I joined as a host I was told I could get much more in rentals […]
Airbnb has overridden host cancellation policies in response to the coronavirus outbreak. This allows guests to cancel at any time without any penalty and without any justification. I have just had a cancellation for £2500 with just three days’ notice and there is nothing I can do about it. I was not consulted and the […]
I seem like a regular host on Airbnb — one person who rents one apartment — but in fact I am a full-blown company. I am also a Superhost. As a company we take pride in this because we are a full-fledged business with over twenty vacation rental properties. Airbnb is not our boss; they […]
My partner and I stayed at an Airbnb in Palm Springs on Monday, February 17th. The room was booked for that night and the following night. Upon arrival, the front gate was open, as the majority of the facility was under construction, something that was not disclosed when we booked the place. The door code […]
Airbnb host is a registered sex offender, and he “reads bed time stories” to guests with children! Landlord informs Airbnb, but Airbnb does nothing.
I have made bookings for my trip to Singapore through Airbnb. Considering the orange alert declared by the Singapore government and current health advisory situation, I requested Airbnb cancel my booking. They have left me to the mercy of host. Obviously, the host is not interested in giving me a full refund as it is […]
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