This is my story. Without many guests because of the pandemic I decided to use the coupon Airbnb sent me for being a Superhost for two years in a row, and booked a stay in the Canary Islands which I paid for with this coupon.
My host sent me a warm message saying he was expecting me, which I answered. After landing in Gran Canaria last, still in the airport I checked the app for the address but the host cancelled and I wasn’t notified at all. Quickly I sent a message to the host but there was no answer. I took a bus to the center of Gran Canaria where I landed in a square. I found a restaurant with wifi from where I sent another desperate message to the host but yet got no answer at all.
I felt bad. I was alone and didn’t know any one there. I picked my backpack and went back to the square. From under a tree I called Airbnb and explained what happened. Someone apologized and told me they would call me back with another place for me. I waited… half an hour… an hour… an hour and a half… but nobody called me.
I called Airbnb again and again received another apology from another person, but without a solution. After two hours of feeling homeless, restless, known to none, I talked with a taxi driver who talked to another taxi driver who finally got a room for me in a family house, from where I am writing now. I was very lucky for landing in the morning, otherwise I could have stay in the square the whole night.
Already in the room, I wrote about this experience to Airbnb. Again someone apologized but that was all. I wasn’t even offered a refund for the coupon. I was ready to come back home and host again. Which I will do, but not through Airbnb. I will not even use Airbnb as a guest. Never again.