Last-Minute Cancellation before Christmas Holidays in Hawaii

My booking through Airbnb six months ago for a monthly rental during the Christmas holidays in Hilo, Hawaii was cancelled at the last minute by the hosts and their agent. There has been no remedy or compensation for the last minute disruption or the costs incurred by us. This caused significant stress, anxiety and costs for us. Airbnb will not remedy the matter, the rental company has not responded to us – see my detailed issue filed with them – and there has been no remediation after many emails and phone calls. I would avoid doing business with these guys. The next step is to pursue legal action to bring the matter public and make buyers beware.

We are an elderly couple from Chicago. We planned to celebrate our Christmas holidays and spend our winter months with my wife’s aging mother in Hilo. This was a special occasion for us celebrating our 40th wedding anniversary. It was also a final anticipated return visit to the island after 30 years for my wife’s mother. We spent a lot of time researching the house because my wife’s elderly mother needed a single level house with no steps to climb and a walk-in shower set up.

The house we booked met our needs. After the cancellation by the host, we scrambled to find an alternative through the agent as well as through Airbnb. Due to the last-minute nature of host’s cancellation, the local agent was unable to find any place suitable in Hilo for Christmas or in any of the neighboring islands. We requested help from Airbnb and they too were not able to locate a suitable accommodation that met our needs. This caused significant stress to our family, incurred additional costs, and disruption to our long-anticipated vacation.

We had airline bookings that we could not cancel. My daughter and her husband were planning to be with us for Christmas and had booked all their flights and made plans to be in Hilo. We ended up finding a small two-bedroom townhouse in Oahu on our own after two weeks of searching in Hawaii and ended up paying a much higher cost and a premium to get the property during the Christmas holidays. We also paid a penalty to change the flights to Oahu instead of Hilo.

The townhouse does not meet our needs and we are not happy. My daughter and her husband could not change flights due to the Christmas rush and were not able to celebrate Christmas with us. They had spent money out of pocket to find accommodation and transportation in Hilo and it caused significant hardship to them. Given the unexpected nature of this cancellation by the host for rental during the holiday period, our options were very limited. We hold the owner, their agent and Airbnb responsible for this cancellation.

Crazy Airbnb Host in Miami with Unreasonable Rules

I suffer from severe, excruciating menstrual cramps. During this period, I depend on ibuprofen to get through the day and I take hot showers of approximately 20-30 minutes to ease them at night. Girls who have this issue will know I am talking about.

Knowing that I would have this problem during my stay in Miami, I specifically booked a private room with a private bathroom so that I would be able to take these long hot showers without inconveniencing other guests. One night, my host and his mother came knocking on my room door while I was in the shower. They confronted me for taking an excessively long shower, telling me that as a result of my shower there was no more hot water in the rest of the house.

I was shocked and confused, because nowhere in the house rules or policy did he state any restriction on shower time. Of course, if he had stipulated such a rule in his listing, it would have been perfectly reasonable for him to stop me for exceeding the time limit. I probably would not have booked his place in the first place anyway. I had never encountered any other host, or anyone for that matter, whose house ran out of hot water as a result of someone taking a 20-30 minute hot shower. Furthermore, I was staying alone in a room that was meant for two guests, and I definitely wasn’t using more water or power than what two guests combined would have used.

Even after I explained my problem with cramps to him, he was not understanding or empathetic at all, insisting that I was inconsiderate and using up his water and power supplies excessively. One particular rule that this host had was that guests must not do laundry in his bathroom. Fair enough. I refrained from washing my jeans, pants, jackets, blouses, singlets, bras, and T-shirts. But this was Miami, where you go to the beach. When you go to the beach, your swimsuit gets soaked in seawater.

When I got back to my room after an evening of paddle boarding, I rinsed my swimsuit and shorts in the bathroom sink to get rid of the seawater. I also washed my panties every day for hygiene purposes. I hung these up to dry in the bathroom. The host and his mother inspected the room the moment I left for breakfast. He then came down and confronted me for doing laundry in his bathroom. I’m not sure what he expected… for me to leave my period panties and seawater-soaked swimsuit and shorts hanging in the room unwashed? Maybe that’s normal to him – but to me that’s just gross and unhygienic.

The worst thing was he later told me that he had taken photos of my “daily laundry” as evidence that I broke his no-laundry rule, i.e. he had taken photos of my panties and my bikini. How disturbing can that be? Finally, he accused me of being impolite and unfriendly to his elderly mother. His English is bad, but his mother’s English is worse. In fact, she cannot speak English at all – she cannot even understand something as basic as “how are you?”. All I could do was to smile and say “hi” when I saw her. There was no way I could have managed a conversation with her due to the language barrier.

My stay in Miami could have been perfect, but this host’s bizarre and unreasonable expectations and behaviour left me extremely distressed and uncomfortable.

Bad Experience at Noisy Airbnb in Hong Kong

I booked a one-bedroom apartment for a three-night stay in Hong Kong. The reviews were good, and although it was somewhat pricey (the equivalent of £100 a night), I knew that prices would be high in HK, and ‘sucked it up’.

The flat consisted of a bedroom, a small living room with an open kitchenette and a small bathroom. I assumed the owner rented it out all the time. It dawned on me later that she actually lived there, and moved elsewhere when she had a booking. The street, described as ‘quiet’ though with a little noise from a restaurant downstairs, was actually a party street with bars and restaurants open until the early hours every night. People would stand outside, smoking, laughing, and shouting.

Worse than this noise though, was the racket made by the ancient window-mounted air conditioner. The owner said it was a little noisy and needed servicing. That was an understatement – it was like a diesel engine rumbling away making enough noise to wake the dead. At times it started to pulsate and make the whole room vibrate. If the owner knew it was problematic, why didn’t she have it fixed before I arrived and paid £2,100 up front for my stay? Not using the aircon was not an option since it was so darn hot. I managed to sleep with the aid of earplugs.

I am a vegan, so wanted to cook my own food. Impossible – there were no pots and pans. There was no connected stove (a non-working gas ring). Even the microwave was useless since the power cord would not reach the plug socket. The windows were also filthy; you could barely see outside. The owner cleaned them one day, after I complained. I left after five nights and asked for a refund, but guess what? They only refund 50% of your rental fee. I wrote a damning review which Airbnb edited. All they posted was ‘amenities need improving’.

Is Airbnb really that selective that they censor renters’ reviews? I checked in to a serviced apartment. For an extra £10 a night I get a lovely serviced room and use of the residents’ gym and laundry room. Never again, Airbnb. Never again.

Airbnb Host has a Problem with Service Animals

Here’s what happened to myself and my group in Charleston, SC with an Airbnb host. When we first booked the place, we disclosed that we had a service animal with us. He was not an “emotional support dog” or “therapy dog” or “doggie” as the host called him. This is a dog trained specifically to help someone with a disability. She first asked us if the guest was blind; this was a little rude, but okay…

Our guest does not look disabled, but you do not have to look disabled to have a service animal. It’s like asking someone in a wheelchair why they can’t just walk. I have manners, so I would never ask something like that. She then told us to keep the dog off of every surface in the house and to keep him in the garden. The garden was a junkyard shared with two other random dogs. Mind you, the dog isn’t “well behaved” but literally trained to provide a medical service.

We had the dog with us at every point during the trip and he was in the house only when we slept. He has to sleep with his person so this was non-negotiable due to the nature of the disability. He didn’t get on the couch or on the other beds. While I understand ignorance, this is what followed.

The owner had us followed by her brother who lives on the property. We saw strange people staring at us out of windows and hiding behind cars. We are normal professionals and never once got rowdy at the house. I personally got rowdy and didn’t come back to the house one night, but that’s besides the point. We left the house in pretty normal condition, the only exception being the towels. I put them in the washer and next to it because I didn’t want to ruin the floors or leave them on the beds.

Apparently the single bite of dog food left on the floor and the fact that there was a dog present was enough evidence to charge us $300. We also lost a fork? She then went through the house and itemized everything we did wrong. This included ruining her towels, moving a plant, sleeping in the fourth bed (perfect for midday naps), ruining her sheets, ruining her blinds, and letting the dog poop in the garden. None of these things happened, including us letting the dog poop on the property because we were too scared of the garden. We are also respectful people with access to bags.

After having us followed, being incredibly invasive and rude, and discriminating against a legitimately disabled person, the host had the gall to write this review. This is what I have to say to her. We spent $1000 to stay in a subpar illegal rental in downtown Charleston. Her sheets were uncomfortable, her house was dingy, the floors gave me a splinter, and the only redeemable aspect of this stay was the location. Additionally, I spent two years learning a thing or two about special education and every aspect of her questioning guests violates the Americans with Disabilities Act as well as a basic right to privacy. Sorry about the dog kibble that was “disgusting” but it was clearly an accident. Also, our four legged working professional is a hard working man on the clock and a good boy off the clock.

Was My Host Just Plain Nuts? A Guest Ponders After Bad Review.

As a warning for Airbnb guests, you are only allowed two weeks to respond to reviews. I didn’t even know I had a review until after the fact. There is no way to contact Airbnb from what I could find. On the listing of reviews, my visit didn’t even show up on the site from my viewing.

I have to wonder about Airbnb’s practices regarding reviews of hosts. They make their money from having hosts supported. Even a few negative reviews too many would hamper their success. If negative reviews are kept out, no one is the wiser. Notice Amazon businesses bending over backward to do right by their customers. The overwhelming number of reviews of my hosts portray their experiences as all sweetness and light. There’s a dark side.

It is difficult to fathom the animosity and personal attacks expressed in my host’s comments about me as a guest. She began by claiming I disregarded her 11:00 AM check-out time. Her listing stated nothing with an 11:00 AM check out. Her Airbnb listing stated, “Flexible check out time.” She never stated differently. The fact is, I did, coincidentally, leave the room at 11:00 AM.

I checked my emails while in her living room and left the house until about 3:00 PM, returning to pick up my belongings. Her listing also stated she and her partner “work 8-5 jobs” and that I took advantage of her and her partner, claiming I knew they were not home. I did leave my bags in a corner of their living room during the day while I was out. I certainly did not know their whereabouts. They appear to live in the basement of their house. I didn’t see them Saturday and they made no effort to communicate with me. I assumed they would have been home.

Where the host stated I stayed five hours after her check-out time, I did make a judgement call about leaving my bags at her house while I spent the day out. I was not at her house during that time. But what did Megan actually communicate to me regarding my departure time and my leaving my bags at her house while I was out? We texted at 3:00 PM that day: “Okay, if you could leave prior to 5:00 that would be great… I have no problem with you leaving bags while you were out, but would like to have known in advance.”

Fair enough. My bad. An egregious transgression of etiquette? Additionally, she claimed I lingered at her house, “When I realized [the guest] was still lingering, I asked him to leave,” but, as I quoted her above, she admitted to being okay “if you could leave prior to 5:00,” which I did.

The host also wrote “rides to/from the airport are not included or offered in our listing but you pestered my partner into driving you 20 miles across town.” Pestered her partner? Going back again to her and my 3:00 PM phone text, “I won’t be home in time to give you a ride. I apologize!”

She omitted the fact I stated I could also call Uber. She omitted I offered her the $20 for the service I was told Uber would have charged. There was no pestering. Moments after our phone text, and her demonstrating an openness to my offer, I walked into the house and made her partner the same offer just before the next guests walked in. As he checked in the new guests, I sat at their dining table waiting for his answer. When he finished with the guests, he offered to take me. If he had said no, I would still have had 2-3 hours to catch a ride with Uber or a taxi. I had no investment either way how I would have gotten to the airport. I thought I was being thoughtful with my offer.

The host added to her complaints, saying I was “creating a chaotic and uncomfortable situation” in her house. Her new guests, her partner, his brother, and I were all the people at the house. Five people. At other times it would be possible for her partner, his brother, their housemate, and his friends or relatives whose were staying there, along with the host and her son, to have all been at the house – four additional people. Somehow, I, as one person sitting quietly at her dining table was “creating a chaotic and uncomfortable situation?” I waited patiently for her partner to do a routine check-in, and then he gave me a lift to the airport – accepting my $20 payment. Easy-peasy. How was that “creating a chaotic and uncomfortable situation?”

In addition, she left out the fact that because the bedroom was so hot, even with windows open and fans going, I slept on top of the bed where the only attention for the room would have been to straighten the bedcovers – I had cleaned the room before leaving. I left a note for her saying as much.

It appears that despite any effort on my part, the host glossed over if it might show I was not the “unpleasant,” “entitled and disrespectful,” “pestering,” “lack[ing] etiquette” and “lingering” guest she portrayed me. 
Considering her comments of me, perhaps I should have given a more frank telling of the condition of her house and my experiences with her. The house was a mess (I politely excused that, with her having a young son). The bathroom had the appearance of a college dorm bath being used with several people’s bath items strew about, crowding the sink and tub areas. I wrote only, “The bathroom was adequate, but in need of updating.”

I was shocked by her insulting accusations and other comments about my stay. I went back to her site to see what credibility there might have been in her numerous accusations… precious little. What I did discover was a photo of her bathroom only showing the toilet, excluding the tub. I believe this was an intentional deception on the host’s part to hide the bathtub from view – with good reason. The tub is the worst I’ve ever seen in a house. To that, I wrote only the bath is in “need of updating.”

I nearly chose not to shower because of the dark brown and grey-black stains where the finish had long worn off. It looked like a vat used for toxic chemicals that had worn off the finish. I wish I had taken photos to show I am not exaggerating. I’m surprised no one else had mentioned it in their reviews. I suspect it was left unsaid, just as I had left it unsaid, as an act of generosity as a guest.

It appears after all is said, her only issue with any legitimacy was that I did not call her before leaving my belongings at her house for a few hours. For that, she lashed out, maliciously lying, misrepresenting and berating my character and my actual behavior, all the while creating a fanciful fabrication of what my stay actually consisted.

I was willing to be graciously forgiving of her failings as a host and in my overall assessment of my stay. She suggested as her last comment to me, “Let this be a learning experience for each of us.” Indeed!

A Few Stained Carpets and a Hidden Guest with Your Stay?

It was a cold, miserable day in April 2017. My husband and I hadn’t been on a vacation where we stayed in one spot longer than two nights for years. We did do a stay at an Airbnb in the Okanagan, in British Columbia, Canada, last year, and it was amazing. We decided to try again, only for a longer time and on a lake. We perused Airbnb until we found the perfect spot. The pictures blew me away, it was exactly what we were looking for, and the reviews were all raving. What could possible go wrong, right? You know the old saying: “If it seems too good to be true, it probably is?”

Well, it was. This was the most money per night we have ever spent on a room, at $189/night, and we were so looking forward to it. For months, we dreamed about how relaxing it was going to be. Then we got there. We walked in, and the carpets were deplorable. This was a pet friendly suite, which I was totally fine with, being both a cat and dog owner. We left our dog behind, as she did not meet the height restriction imposed by this stay, which was fine; it would be a more relaxing vacation without her. I had no idea – someone correct me if I’m wrong – but when a place is pet friendly, does that equate to “please bring your canine friend, and make sure it isn’t house trained, and kindly have it piss and defecate anywhere on the carpet it pleases, as many times as possible, so that everyone who comes after will know it was here”?

That’s what the carpets looked like here. It was absolutely disgusting. I took a video and uploaded it to youtube. It really was worse in person, but you can clearly see all the stains in the video. As if that wasn’t enough, the listing said it was for a two-bedroom basement walkout. Perfect, I thought: we’ll have two beds to sleep on, I can see if my sister and her husband can come down from Vancouver for a night or two (out of the five nights we paid for, at an additional cost of $15/night if she stayed), and if she didn’t come, maybe I can starfish on that second bed a night or two, really stretch out and sleep alone. We stepped in, looked around, and tried the second bedroom door off the bathroom (a cheater ensuite). It was blocked from the other side; we couldn’t get in. The door didn’t lock though – it was just something against the door.

We didn’t think twice about it; I didn’t invite my sister and her husband down that first night anyway, thinking maybe they were still cleaning it (wanting to give them the benefit of the doubt). I was wrong. We woke up the next day, sharing the bathroom, brushing our teeth, etc. and we heard coughing from the other side of the door. What? Are you kidding me? There was someone in there, and obviously slept in there, because the coughing continued for at least half an hour before I texted the host and asked to talk to him.

He came down and explained it was his kid in there, that we didn’t ‘need’ the second bedroom, so his child from out of town would be using the room. Really? Gross. The door doesn’t lock, nor did the door to the main house that the suite shared. So I could be taking a shower, and dude could just say ‘oops’, and walk in on me? Let me be clear: the ad was for a two-bedroom basement walkout. Not once did he contact me and tell me we would be sharing the suite, nor that the second bedroom would not be available to me, nor that he would be lowering my rental rate. Not once. He had months to let me know this.

I told him I wasn’t happy about this lack of privacy (what if we wanted to get freaky with it in that second bedroom? None of his business since we paid for it). What if we wanted to get freaky at all, anywhere in that suite? We had to worry about his kid listening and hearing everything? Gross. Just gross. Well guess what? He texted me later and his solution to this was to put a different kid down there; she was ‘quieter’. Great, thanks. That solved everything (dripping with sarcasm).

After two nights, he texted me to tell me there was no longer anyone staying in that room, but we still couldn’t get in. We never even saw what it looked like. I waited, and stewed, and decided to leave an honest review, as follows:

“Rod and Penny are the loveliest of people, and their dog Dusty is adorable. The location is great, beautiful views, lovely patio and hot tub. I am leaving an honest review, because I feel like it’s the only way Airbnb can work for everyone. I was disappointed with the state of the carpets (pet stained – had anyone else mentioned the dirty carpets in their review, we may have cancelled). Being a pet friendly rental should not equal filthy carpets. And I am not a neat freak by any stretch – I just like it clean. Was also not happy at not getting the two-bedroom suite as advertised, with no advanced notice that we were not getting the full suite that we paid $200/night for. After two nights, Rod did tell us no one was staying in that second bedroom anymore (I had told him I was upset about it), but we still did not have access to it; it was blocked shut. That being said, Rod was concerned about our happiness while there, but there was nothing he could do to improve the situation. The damage was already done.”

Airbnb did a good job of responding to my request for money back; I will give them that. They didn’t get me what I asked for, but I got one night’s rent back, plus an additional $50. However, here’s the kicker: my honest review does not show up on his listing. My question is this: how many other people commented about the filthy carpets? If I had seen one complaint about cleanliness, I would have cancelled. When he came down to speak about it, he said how shocked he was, how no one had ever complained about it before, and how he had the carpets cleaned every three weeks.

In our correspondence about a refund, he told me I could have checked out. Right. In the middle of tourist season, I could have checked out, only gotten half my money back, and found a place to stay? I don’t think so. This guy was arrogant to deal with when it came to the refund. He only puts the good reviews up, and he knows his place is filthy. He has the location and pictures on his side, and will continue to scam people. Shame on Airbnb for not making a site where all reviews get posted. I paid my money to stay there, so I should be able to review it for all potential guests to see. I will never use Airbnb again.

Crazy Owner’s Girlfriend Didn’t Even Own the House

I left my Airbnb after one day, fearing the owner of the place. The picture on Airbnb looked like a decent place. When I walked in, it turned out to be a rundown dump in a dangerous neighborhood: rusty bars on the windows, expensive cars in the driveway, Boost Mobile stores on every corner, etc. It looked nothing like the picture inside. The house was a wreck and reeked of cat piss. Stray cats all over the property were wandering in the house through a broken back door. The windows didn’t close, and the A/C was broken. The inside thermometer said it was 94 degrees. I went to Target to buy two box fans and stayed for one night.

Today a strange guy walked in the house drunk. This guy looked like Doc from Back to the Future after two years of meth addiction. I asked how he was, and if he was another guest. He answered: “No! And I’m absolutely terrible. You see, my girlfriend rented this place without my permission. She does not own it. I own this house, but she’s desperate for money.”

He said he was the homeowner, and that the lady who rented it out is his girlfriend who is desperate for money and doesn’t actually own the property. After his furious rant I grabbed my stuff and bounced. She messaged me apologizing, saying he was “off his meds and incoherent.” Why are you hosting someone else’s home, assuming it was owned by a crazy unmedicated lunatic?

 

 

Airbnb Nightmare – Roaches at Two Properties

This was my first time using Airbnb and it will definitely be my last. I just moved to Louisville, KY, and needed a place to stay for a week before my lease for my apartment began. I booked my trip and got to my new home for the week, where I was dropped off along with a huge carful of my stuff (to avoid renting a moving van, we decided to bring stuff down in different trips). The host was nice and the place was older, but clean. But I quickly realized there was an issue when I found roaches running around the kitchen and the bathroom. I took pictures and contacted the host, who was mortified and apologized for it, saying she would send maintenance out that day to take a look and spray. Maintenance didn’t come, and for another few days she kept giving me excuses about why they didn’t make it over yet.

After having a roach scuttle across the bathroom floor as I was getting out of the shower, I decided enough was enough and that I would call Airbnb. I thought it would be a quick process since obviously the listing had vermin, but I was on the phone for four hours, from midnight until 4:00 AM. They were originally refusing to refund anything except the nights that I didn’t stay at the residence (if I checked out early), but eventually I did receive a full refund for the nights I didn’t stay, as well as a 50% refund for the nights that I did stay, free accommodation at a different Airbnb location for the remainder of my stay, and compensation for the UberXL I needed to transfer my stuff to the new accommodation. It sounded pretty good, even though I had to fight for it.

When I got to the new residence, I found that there were more roaches there too. I made this video and contacted Airbnb customer service again. I requested a hotel room for the remaining two nights since I didn’t want to stay at another Airbnb location, for obvious reasons. I also asked for my stuff to stay at the dwelling since it was already paid for and I had no way to move it again, especially through a hotel (do you know how many trips on the elevators I would need? Let alone another Uber which I would need to pack and unload). The supervisor I spoke to told me that they could only pay for one hotel night, saying I could “use my refund to pay for the second night in a hotel,” and that they would only pay for the one hotel night if I canceled the current booking, which I needed for my stuff.

Let me remind you that my refund and paying for the new accommodation was meant to remedy the first roach-infested dwelling. Paying for two nights in a hotel would remedy this current dwelling’s affliction, but Airbnb wouldn’t make it right. Now I have potentially brought roaches into my new apartment, and Airbnb definitely doesn’t reimburse for pest control. I wanted to share this so that others don’t get screwed over by this company, since they apparently don’t seem to care about customer service based on my experience. Trust me, you’re better off booking a hotel.

 

 

Airbnb Host Melts Down After Negative Review

This is what happens when you leave a bad review for this nightmare host in Athens, Georgia. We stayed at this listing. There were some maintenance issues: a completely clogged bathtub drain that was loaded with the entwined hair of previous guests, a mattress with no mattress pad that had a huge stain on it, and stained pillows. I let the host know before we left that these were some things that he might want to address. I would never stay there again but I was polite and just told him. No reply.

Upon returning home from a long road trip over a week later, I had an email from Airbnb reminding me to write a review. I wrote an honest but fair review three days before the deadline. Although the host had many positive reviews, I felt that being honest was the best thing to do. The host never reviewed me but I received this email from him last night. I did contact Airbnb to report it and had him blocked from contacting me again. They say that they are escalating it and will contact me… I’m not sure what that means. Keep in mind when you read it that I never met this guy and we wouldn’t even know each other if we passed on a sidewalk. I actually posted this doozy on Facebook and people were floored. It makes me wonder whether posting honest reviews are really worth it. I have never received anything like this from anyone. Ever. This is what I originally wrote to him, the message he never replied to:

We should be leaving soon though. We loved it here and wanted to let you know about a couple of maintenance things that you might want to address. The bathtub drain was completely clogged with hair and was not draining at all last night. My husband unclogged it but you might want to keep an eye on it because it was pretty gross. Also we stripped the bed this morning and there’s a huge stain on the mattress. You might want to think about a good mattress pad that’s waterproof. I want to say that they are under $100. The pillows have stains on them, as does the comforter cover. We’ve left it pretty clean for you and thank you again!

We have his response:

You seem pretty bent out of shape that I didn’t heed your advice or reply to your email so I thought I’d share the message I started to write on July 10th that I never sent:

Thanks for the feedback. I had my handyman over just now and he couldn’t find anything in the drain. He also said the drain cover hadn’t been removed so please thank him for using his magic skills! There’s a brand new stain-free Tempur-Pedic mattress in my garage just waiting to go into that bedroom, but I get consistent and overwhelmingly great feedback about the current bed so I’m afraid to rock the boat. I’m almost to 350 reviews! It’s a shame about the stains, though as I have a boatload of pillow and mattress protectors (I have to keep them for my Tempur-Pedic warranty!) I’ll alert my cleaners.

Thanks for stripping the sheets. No one has ever done that before. I’ve not inspected the duvet cover enough to notice a stain other than a small ink stain, and I can’t justify replacing it for that reason alone. I’ll be sure to check. It’s washed frequently so it must be permanent.

I never finished or sent that response because I didn’t feel your suggestions were offered genuinely, rather masked insults, and I don’t let things like that get to me if I can help it. You like to complain. That’s okay. It won’t matter; did you see I have 350 five-star reviews? The issue isn’t with me or my listing…. it’s time to soul search.

I’m very on top of things at my house and with my listing and I almost always make adjustments based on guest feedback. However, you didn’t have any positive comments of substance. I just didn’t value your opinion. I do want to remind you, however, that you received a house manual upon booking. I spend a lot of time maintaining that house manual to ensure every guest has what they need prior to visiting. Immediately upon booking you get a message from me with every single thing you need so there’s no need for me to send an additional message. Did you want me to ask your favorite color? I’m very communicative.

Again, it’s obvious you don’t like me and you don’t even know me. Whether I responded to your email of “suggestions” is pretty much irrelevant in reviewing your trip, but bringing it up in your review lets me (and the countless guests I will have in the future) know just what kind of person you are. Not hateful. Just strange. Perhaps entitled. Certainly one who thinks highly of her opinion and someone who lashes out when she feels ignored. Thanks so much for giving me two weeks to respond to your critique. Do you realize how it sounds that you “gave me a chance” to respond? I didn’t feel the need to review you. You have almost two dozen positive reviews. What good would it have done to say anything negative about you? Your issues aren’t specific to traveling. You’ll be who you are forever and that sucks for your husband and daughter.

Also… who cares whether I park in my driveway? I explained why I keep the area in front of my house available and that’s for my neighbors. I’m not sorry you had to walk 30 feet. You’re insane. And catty. And you mask negativity with exclamation points. Best of luck!!!!

The comment about the driveway is referring to the fact he wanted me to park in the street 2-3 houses away from his. It’s not a big deal – he has a thing about anyone parking in the driveway including him – but he claims that it’s only a few steps from the house and it isn’t. Since it’s a sketchy neighborhood, this might make a difference to some people.