Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

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Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.


HomeAway.com

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.


HomeAway.com

 

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

Airbnb Wants to Collect All Your Private Information

I will never use Airbnb again. They try to collect all your personal and private information, and there is no guarantee that you will get the booked apartment. Yes, hotels and apartments from sites like Booking.com are not as cheap as those on Airbnb but you are not treated like a criminal. Yesterday, my husband […]

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Fraudulent, unsafe, and dirty… and still not reimbursed

I have been a model customer of Airbnb, receiving nothing but five-star reviews. Between various accounts I have stayed in an Airbnb virtually every night since January this year. I was planning to use their service for longer. I book long term rentals (usually always over a month) so we are dealing with high volumes […]

Posted in Guest Stories | Tagged , , , , , , | 4 Comments

Hosts Don’t Get Off Easily When it Comes to Airbnb

Don’t bother hosting with Airbnb. I have done so for several years, but this year I have removed my property after it has become apparent that they do not look after their hosts if there is a problem. I had never had a problem before this year, but I think that the combination of advertising […]

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Hosts and Airbnb: Perfect Partners in Crime

It was my first time using the Airbnb website to rent an apartment in Paris. I expected that I could get a better deal than hotel rooms; in the end, I had been forced to pay more than that for an IBIS or Holiday Inn. Last month, I went to Paris with four of my […]

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Airbnb Hell Cottage in Durham Gives me Allergic Reaction

So I booked a three-night Airbnb stay in a “cabin” in someone’s backyard in Durham, North Carolina. When I arrived I found that the place had seen better days (probably when the pictures were taken). It was a tiny cabin with some sort of heavy scratchy material attached to something that had a sofa-like appearance […]

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Burgled within 60 Minutes of Checking into Airbnb

My wife, our young daughter, and I checked in to this apartment in Lisbon, Portugal mid-afternoon. When we arrived, the first thing we noticed was the dangerous staircase; it was nearly impossible to lift a large suitcase all the way to the third floor and I struggled to do so. Despite this property being listed […]

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Cold Showers, Rude Host, and Ultimately a Terrible Experience

My husband and I recently travelled to Portugal. We had been visiting different cities in Portugal and staying in multiple Airbnb homes. We came across a listing for an entire house to rent for one month in Alentejo, Portugal. I talked to the host who was listed as a woman and had over 100+ four-star […]

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My Airbnb Mistake and Personal Hell in Oaxaca, Mexico

This was not only the worst experience I have ever had with Airbnb, it was the worst experience I have had in Mexico. I will let the facts speak for themselves. I booked a night with Airbnb on October 1st. The host offered me a discounted rate if I paid him in cash. This was […]

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Using Airbnb During a Natural Disaster

There have been a lot of natural disasters devastating areas across the world, from the recent wildfires in California and Hurricane Maria across the Caribbean. There’s no doubt this won’t be the last of them. Although Airbnb has infiltrated nearly every corner of the globe, the recent hurricanes have been particularly noteworthy – at least, […]

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Some Absolute Nonsense at Thailand Airbnb

My group had been looking for a beach house in Thailand for a three-day stay for days and finally found a reasonable option for all sixteen members of our group (do you know how difficult that was, logistically?). We booked our stay and they took our money. We thought we were good to go. The […]

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