Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

This website is ran in partnership with iPropertyManagement.com, a website that provides informational resources on short and long term property management.

Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

Frustrating Lack of Response from Airbnb

I have really liked the Airbnb platform and had a great response so far with them. However, I now have a problem, finding it a little the opposite. I am getting quite frustrated with the lack of help from the Airbnb team in relation to a booking during the festive season that I feel needs […]

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Damage Deposit and Support Ambassadors

Support ambassadors are a joke. The only people they “support” is Airbnb, by inventing creative excuses for avoiding paying out money to aggrieved customers. We had guests from hell. Four couples arrived when our villa was booked for two. They hosted a pool party for 20 and checked out on time but remained by the […]

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Five-Star Airbnb Host, Zero-Star Service

I discovered in July that I was not getting paid for my reservations. I also discovered that Airbnb was paying some of my funds to a bonus bank account which listed my information. I had no knowledge of this and did not authorize it. It has been two months of almost weekly emails demanding to […]

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Airbnb Denied My Claim With No Explanation

I am a Superhost who has provided Airbnb with dozens of stays since January. A recent guest completely trashed our place. I have photos of destroyed blankets, towels, electric mattress pad, and cigars. Our house reeked of cigar smoke despite our clear and strict no smoking policy. Our carpets and mattresses required additional professional cleaning […]

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Higher Rates on Airbnb Than Other Sites

Airbnb isn’t the first company in this industry to believe they can treat owners with arrogance. Most readers know who I’m referring to and that company has had an amazing attitude adjustment after seeing both owners and guests flee from their site. Booking agents are totally irrelevant without owners, who take most of the risks […]

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Three Weeks: No Advice, No Refund, No Help

To start, I want to say how helpful I found this page to be. After trying to get advice and assistance from Airbnb for three weeks, I got nothing. I found the email address for the head of housekeeping at Airbnb on Airbnb Hell and within four hours had a phone call from an Airbnb […]

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Fraudulent Post on Airbnb… No Resolution Obviously

I reserved this apartment in Switzerland from a posting on the Airbnb site, and had contact with the host a few times. All seemed well until I made a payment through an external link (though the Airbnb posting indicated this was the way to go), which turned out to be fraudulent (as well as the […]

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Unfair Treatment by Airbnb Over Honolulu Booking

On Jan. 3, we booked an apartment in Honolulu for five days and paid the requested 50% payment, 1451.45 NZD. When COVID arrived, we assessed the situation on this booking for May 13-18 but as the airline we had booked on was no longer flying, we cancelled the booking with the hostess on March 19 […]

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Suddenly Unable to Book After Three Years

I am a three-year guest of Airbnb and have never had a problem until last week. I went to book a room. After getting to the confirmation page, I clicked on it and a page popped up saying I needed to verify my ID card. The cards do not scan. I have spent hours and […]

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Thanksgiving Not Happening at This Airbnb

I’m grateful to find this site to post on and I hope that it is read and saves others from being put in an unsafe environment. I made my reservation in Austin, Texas for my family to spend Thanksgiving together. The host’s home sleeps 16, has a pool, and is in walking distance to great […]

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