Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

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Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.


HomeAway.com

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.


HomeAway.com

 

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

Booking Hotel Rooms Through Airbnb Not The Best Choice

I book at Palms Place in Las Vegas through Airbnb regularly because it is a great hotel and there is no casino there. My initial room was not clean. The carpet had not been vacuumed and there were brown spots all over the white walls. There was also nonstop noise coming from under my door. […]

Posted in Guest Stories | Tagged , , , , , | 1 Comment

Guest Trashed Flat and Told Doorman about Illegal Airbnb

I was constantly sold by Airbnb and third-party management companies that the “bad stories” from Airbnb are rare and that I had nothing to worry about. I have a water facing Manhattan condo in a doorman building. Manhattan and New York have banned any Airbnb listings. However, I noticed a Superhost from my very building […]

Posted in Host Stories | Tagged , , , , , , | 5 Comments

Airbnb is a Pig in a Poke: Don’t Trust Them

I was a great fan of Airbnb for about two or three years until I faced an ugly situation. I had a bad experience with an apartment in Tel Aviv in the high season, August. It was so bad that when I provided photos to Airbnb, they refunded me 50% of the total cost. Later […]

Posted in Guest Stories | Tagged , , , , , , | Leave a comment

Host got a better offer and cancelled my reservation

On September 21, 2017, I booked a room over the New Year’s holiday in a resort town in Southern California. I made the reservation and paid in full in good faith. Yesterday, my host canceled my reservation. She got a better offer; I was dumped. This was her message: “Regretfully, I will be cancelling your […]

Posted in Guest Stories | Tagged , , , , , | 2 Comments

Airbnb Considers a Loud Air Conditioner an Extenuating Circumstance

About six months ago I had a six-month reservation that was cancelled because we didn’t reply to Airbnb within one hour. Our listing was listed with a strict cancelation policy which states that we don’t offer refunds if the guest chooses to cancel. However, our guest was sensitive to the noise of the air conditioner […]

Posted in Host Stories | Tagged , , , , , , | 1 Comment

Guests Robbed in Salò Airbnb, Host Possessions Untouched

We rented a beautiful place in Salò, Italy on October 1st, 2017. We were greeted by the host on the first day and she was very friendly. She gave us the keys and the code to the safe. We asked if we could change the code for the safe, and she said no. We also […]

Posted in Guest Stories | Tagged , , , , , , | 3 Comments

Stay away from Airbnb Properties Managed by Oasis

Do not book any Chicago property managed by Oasis unless you want to be nauseated by smoke. Even the host smelled of smoke when he greeted us in the lobby. I’m still waiting for them to refund three nights because they admitted it had smoke odors even though they advertised it as non-smoking. We had […]

Posted in Guest Stories | Tagged , , , , , , | 2 Comments

Left Homeless in Mexico City when Airbnb Host Cancelled

I’ve used Airbnb several times without issue. However, last week I had a horrific experience that Airbnb completely failed to resolve. My host canceled a three-night booking in Mexico City on my day of arrival two hours before check-in. Airbnb did not phone to alert me to this significant last minute development, but rather sent […]

Posted in Guest Stories | Tagged , , , , , , | 3 Comments

Airbnb Host Tries to Assault Underage Drunk Guests

About a year and a half ago now I stayed with Airbnb for the first time in Nashville. As soon as we arrived, my host poured shot upon shot of alcohol down my then underage friend’s throat. He offered to show us a good place to eat. That went well. Later that night he invited […]

Posted in Guest Stories | Tagged , , , , , , | 2 Comments

Customer Service Nightmare Could Have Ruined My Trip

I am currently in the middle of a sabbatical trip that I have been planning for over a year. I am a musician and small business owner from Knoxville, Tennessee, and I have been severely burnt out in recent years from the rigors of running a small business. Six months ago I started planning a […]

Posted in Guest Stories | Tagged , , , , | 1 Comment


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