Uncensored Airbnb Stories & Reasons Not To Use Airbnb

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Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.

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If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.

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Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

My Airbnb Account was Hacked and my PayPal Account Drained

My Airbnb account was hacked two nights ago, and the PayPal account set up for payments was drained. I followed security instructions to change my password, etc. I was asked to verify recent activity from my devices: the system (Microsoft), the state (Mississippi) and the day (0 days, 4 days, etc). Later, as I looked […]

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Hippy Commune Crams in as Many Guests as Possible

My wife and I are frequent travelers for work, so we must find somewhat long-term furnished housing. Typically we will stay in a city for three to six months at a time. We had accepted an assignment near Los Angeles last spring. We decided on a place through HomeAway in Monterey Park for the first […]

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Negative experience in Belgrade, Džordža Vašingtona 58

Well, the apartment title and description are really charming: “Cozy and cute apartment in the very centre of Belgrade !” After a long search, last October, I believed this was the right accommodation for few days in Belgrade around the 2018 New Year’s Eve (NYE) according to the pictures, description and guest reviews. I’ve realized […]

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The Charming Country Home Was Anything But

As we are traveling throughout France on a work assignment trying to determine where the best location is to live permanently I thought it would be best to use Airbnb. The first three weeks we spent in Colmar, France. Everyone should do their due diligence before signing up with Airbnb to check and see if […]

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How Long do Refunds Take after Cancellations?

I made a reservation through Airbnb for this coming August to Iceland. We paid half of the bill for $905, and the following morning I received a text from the host informing me her place was already booked and she apparently did not block it properly. I immediately called Airbnb, explained the situation and told […]

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Abusive Host Convinces Guests to Leave Early

Do not stay here. We were delayed so we didn’t need access earlier than the 3:00 PM check in time. The host is an appalling communicator. On the day before the booking I sent two messages four hours apart requesting clarification of address and check in procedure. I told the host that we would not […]

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Dream Paris Vacation Turned into Airbnb Nightmare

My family and I (including our infant son) took a trip in September 2017 to Paris using money we’d been saving for a vacation for over two years. While we were in Paris, we experienced a taste of the terrible experiences that Airbnb has to offer, and a taste was more than enough. Our first […]

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Thanks to Airbnb I Gained $500 and Lost $15000

As with many Airbnb hosts, I decided to rent my flat in Dubai for some extra money while I was going away on winter holidays; it seems like a great deal through Airbnb. Little did I know back then that I was going to lose almost half my wardrobe and three of my expensive handbags, […]

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Unresponsive Host, Good Customer Service from Airbnb

I had to cancel my reservation, so I contacted the host three weeks before, asking for a full refund, despite his strict cancellation policy. The host agreed to give me a full refund because of the very early cancellation. So I cancelled, only receiving 50% of my initial payment. Afterwards, my host didn’t respond to […]

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Airbnb Allowed Bookings When My Calendar Was Blocked

There is a flaw in the Airbnb system when it comes to same-day bookings. The following has happened to me now at least five times over the last two years (it could be more but I recall five for sure). The situation is this: if someone goes to Airbnb looking for a same-day reservation it […]

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