Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

Tripping

AirbnhHell was recently featured on:

Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.


HomeAway.com

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.


HomeAway.com

 

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

Airbnb Hosts Not Always Truthful if it Makes Them Money

I worked for a while for someone who permanently rents out about eight rooms on Airbnb. It appears it is not clear to the guests that the host has many rooms that are perpetually rented out through Airbnb, as some of them complain about this after their stay. I think they expect to get just […]

Posted in Guest Stories | Tagged , , , , , | Leave a comment

Airbnb Scam to Withhold Money from Hosts

We had a guest book for one night. Then they extended it for another three. Then we got an email from Airbnb saying the payment had failed and they wouldn’t be liable for the money. I called Airbnb and asked what to do: should I kick the guest out of the property? They said they […]

Posted in Host Stories | Tagged , , , , , | 1 Comment

Service Dog Rejected from Airbnb Reservation

My host was lovely at first. She simply reached out to me to confirm that I was traveling alone, a non-smoker and had no pets. I confirmed that I did not smoke, but let her know that I did have a well-trained, quiet and calm service dog. Then things started to go south. First, she […]

Posted in Guest Stories | Tagged , , , , , | 2 Comments

The Pros and Cons of Using Airbnb in Other Countries

Airbnb may have started in San Francisco to fill the needs of visiting business travelers as guests and vacationing homeowners as hosts, but obviously it’s become something much, much more… and not all good. Plenty of guests swear by the platform for all their vacations, domestic and international, but if something should go wrong, where […]

Posted in Blog | Tagged , , , , , | 2 Comments

What to do if your Neighbors are Airbnb Guests

Whether it’s legal in your area or not, Airbnb has done a horrible job cracking down on listings that shouldn’t be there. As a result, many residents in big cities have been complaining about guests moving in and out at all hours, throwing parties, and generally just disrupting life in the building or neighborhood. While […]

Posted in Blog | Tagged , , , , , | Leave a comment

Four Things You Can Do if Your Airbnb Host is a CREEP

1. Get the Airbnb hell out of there! It doesn’t matter if you’re in a foreign country where you can’t speak the language. It doesn’t matter if you don’t have a car and the host picked you up. If you feel your well being is in danger, no amount of money you’re saving by using […]

Posted in Blog | Tagged , , , , , | Leave a comment

Three Types of Airbnb SCAMS

One of the most common and heartbreaking stories we hear at Airbnb Hell is about scammers. Newbies to the website think they’re paying a legitimate host for their dream vacation, when in fact they’re getting a room in a flophouse, or nothing at all.  What are some of the scams we’ve heard about?   Bait […]

Posted in Blog | Tagged , , , , , | Leave a comment

Hurricane Irma Evacuees Find No Escape With Airbnb

My wife, our two children, and I decided to evacuate our southwest Florida home in Lee County based on our governor’s mandatory evacuation. Our son had a good experience using Airbnb and had a pleasant stay at one of their listings. My wife and I decided to give them a try at the last minute […]

Posted in Guest Stories | Tagged , , , , , , | Leave a comment

Airbnb Doesn’t Care About Burglary in Richmond, Virginia

A couple of days ago during Hurricane Irma my boyfriend, his mom, and I rented a two bedroom apartment in the center of Richmond, Virginia to escape the storm. The listing looked extremely decent and the host had over 100 positive reviews. The flat was located on the first floor of a two-story building in […]

Posted in Guest Stories | Tagged , , , , , | 4 Comments

Airbnb Account Cancelled in Vegas for No Reason

I booked a room on Airbnb on September 13th for $603 in downtown Las Vegas. Everything went through and I got in contact with the host. He was awesome. Today when I woke up I just so happened to check my email around 6:00 AM and discovered my room and account had been cancelled due […]

Posted in Guest Stories | Tagged , , , , , | 3 Comments


VRBO