Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

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Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.


HomeAway.com

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.


HomeAway.com

 

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

Customer Service over Cancellations is Lacking

We had a reservation in South Lake Tahoe over Christmas paid in full, that was abruptly cancelled today, nine days prior to arrival. There was no explanation why, just a gratuity voucher if we could find a replacement for $195. This is the first time some of our family have used Airbnb, and I have […]

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Impossible to Withdraw Payment for Completed Stays

We have had this space posted on Airbnb for over a year. Bookings have ticked over nicely, and money came in regularly, via PayPal. Then suddenly, from July of this year, there was an hiatus of more than four months in which, according to PayPal (on our bank’s Forex site) the balance was undeclared, and […]

Posted in Host Stories | Tagged , , , , , | 3 Comments

As a Superhost, My Account has been Unreasonably Blocked

It is really infuriating and irresponsible to unreasonably block a Superhost. After a crazy guest stayed in my apartment for four nights, I experienced the worst nightmare that I ever experienced in my whole life. This guest considered my place – for which she paid 15 USD a night – a 5-star hotel; she kept […]

Posted in Host Stories | Tagged , , , , , , | 2 Comments

Airbnb: Unprofessional Standards Drive Guests Away

In the last three months I have stayed in three Airbnb apartments and houses: each for a month. I moved to a new Airbnb house two days ago. Already, I have noticed the TV system has a fault, there is no hot water, the fob to the garage doesnt work and I had to climb […]

Posted in Guest Stories | Tagged , , , , , | 3 Comments

Whenever You Need Help, Airbnb Isn’t There

I’ve never seen a company like Airbnb. Whenever you need help, they are there not to help but piss you off and wish you to hell. I have never gotten any help either by email or by phone. The representatives are rude as if you are living in hell and you deserve their condemnation. I […]

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Bad Experience at Noisy Airbnb in Hong Kong

I booked a one-bedroom apartment for a three-night stay in Hong Kong. The reviews were good, and although it was somewhat pricey (the equivalent of £100 a night), I knew that prices would be high in HK, and ‘sucked it up’. The flat consisted of a bedroom, a small living room with an open kitchenette […]

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Airbnb Does Nothing to Remove Illegal Listings

I owned a property that has been posted without my permission. After reporting to Airbnb about this fraud, their response was that they cannot help because of their obligation to privacy of the host’s account. Clearly there’s no screening process to ensure that the host and property are legitimate. The humor is I found out […]

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Active Guest Reservation and No Payment from Airbnb

I have been a pretty happy host on Airbnb the last three years up until now. I had a three-month trip to Europe planned and found a last minute three-month reservation request. The dates were perfect. I met the lady in person with her teenage son and her dog. I was pretty happy to hand […]

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Left Airbnb with Nothing but the Clothes on our Back

My 16-year-old daughter and I just relocated to California and made a long-term reservation through Airbnb (11/18/17 – 03/30/2018) to provide us time to find a permanent home. We are renting a guesthouse in Sylmar, CA, right in the center of the fires which are currently raging through LA. I contacted Airbnb yesterday afternoon at […]

Posted in Guest Stories | Tagged , , , , , | 4 Comments

Trip Insurance is a Necessity When Using Airbnb

We have been with Airbnb for three years and most of our experiences have been good up until now. As provided in a formal feedback from my wife, guests buy trip insurance to cover crisis situations and illness. Airbnb is effectively negating this avenue by offering refunds at the host’s expense. It is completely unacceptable […]

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