Thanksgiving Not Happening at This Airbnb

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I’m grateful to find this site to post on and I hope that it is read and saves others from being put in an unsafe environment.

I made my reservation in Austin, Texas for my family to spend Thanksgiving together. The host’s home sleeps 16, has a pool, and is in walking distance to great restaurants and shops downtown. He just left out that the home is surrounded by homeless people, tents, trash and the walk might be one of a life time. This is devastating to see and a horrible situation for many reasons. I don’t think it’s right be able to have an Airbnb surrounded by this issue without stating it somehow.

I recently moved to Austin and was going to be downtown. I was excited to look up the address disclosed after I reserved it, to check it out. When I was getting close I’m not sure if my eyes or mouth were opened bigger from the shock of what I was going into. The pictures were taken in the daytime (couldn’t imagine it at night) I also felt horrible taking these pictures; they aren’t great because I was driving by but explain why I cancelled with no refund.

The host kept $1,000 with over three months’ notice for canceling because I didn’t want my family to be uncomfortable and be safe surrounded by the homeless situation. All I could think about was my nieces and nephews and putting them in such a devastating environment for the holidays. Great way to introduce them to my new hometown Austin so they look forward to visiting Aunt Angela never again.

Airbnb Allows Fraudulent Host to Rent out Property

I had the pleasure of dealing with Airbnb; what a horrible business. I will never use them or suggest anything but staying away from them. I had hired a property manager who did not manage the property and basically disappeared: no communication, the cleaners did not know when to clean, and I was scheduling myself out of desperation during Christmas.

I could see three reservations that were on the calendar for after Christmas and New Year’s. Finally I got a text from the manager to enter information for a co-host on Airbnb so I could see the reservation information. That was the last communication I got. The guest came and went, damage was done, submitted pictures to her… crickets.

I called Airbnb as no money had been deposited into my account. They said I wasn’t the host so I couldn’t input the bank information. I sent the bank information to the manager… crickets. I called Airbnb; they assured me I would be paid, so I let the next guest stay… no money.

Finally after five more phone calls, I cancelled the last reservations. Airbnb didn’t care that the guests’ vacations would be ruined, not their concern. That’s why you shouldn’t do business with these people. They refused to provide me any way to get my money except to confront the person… unbelievable. If I could sue them I would. They are worse then any criminals I have ever dealt with.

Living Beneath an Airbnb for Three Long Years Sucks

We live beneath an Airbnb in our condo building. While some of the guests are actually okay, the ones that are not ruin it. After almost four years I have had enough. The owner of the condo lives in a totally different city and is never there, so they don’t have to put up with the parties, the toddlers running laps for hours on end, and who the hell knows what else is going up there.

Does anyone have any tips on how to handle this crap? I have gone up, banged on doors and told them to keep the noise down, and put notes on the outside of the door so that not only they see them, but everyone on that floor knows what’s going on. I’ve texted the owner and her reply is “call the cops.” I’ve just looked on Airbnb and she is booked up for December, so Christmas hell is just beginning.

Watching the Boston Marathon… from Salem?

In October of 2018, I booked an apartment in Cambridge for the weekend of the Boston Marathon in April of 2019. As I was preparing to fly to Boston, I realized that I had not heard from my host. I sent an email and then a text message the next day.

On April 11th, before I was to fly to Boston on the 12th, I unearthed a telephone number for Airbnb, called and asked for help. They contacted the host and told me that the listing had been withdrawn. I was in total freakout. They gave me a $60 credit to help find another listing.

Seriously? Everything in Boston had been booked for weeks or months. I posted something on the Airbnb Facebook page and their customer service was calling me with new listings and higher credits. Well, all of the listings were for “Boston” but were actually in towns like Salem, miles away from public transit and Boston proper. It was like planning to stay in NYC and being offered lodging in Connecticut.

Finally, one of the reps who called got it: that location was critical and that Boston lodging had been booked for months. I was lucky enough to stay with the daughter of a friend of a friend. I will never again use Airbnb when I have to have guaranteed lodging.

Airbnb Already Ruined Christmas, Waiting for Payout

I spent a lot of money redecorating a room in my home to have a new listing. A guest rented my place under false pretenses. I had to ask Airbnb to move them. When I did, I had the right to kick them out and keep the money but I did not.

I told Airbnb the woman could keep her next two future payments for the month of December and part of January. So, the agreement was that she would move out on November 30th and we would be done with each other. The last payment I received was on October 29th for the month of November. After all of this was arranged and decided in early November, I moved on.

December rolled around and two charges totaling nearly 1400 were removed from my payout. It said they were for “adjustments”. This happened late in the evening of the 23rd/early morning of the 24th/Christmas Eve. I had three guests at the time but for some reason the payment was late and not in full. I only received $136 for three guests?

I still had presents to pick up and had to travel out of state. I was depending on those funds to get me through the end of the month. I contacted Airbnb and they said the removal of funds was for the woman who moved out on November 30th.

I spent my Christmas Eve contacting family to help me financially to get to my destination and pick up the rest of my gifts – humiliating to say the least. I spend hours on the phone with Airbnb, and twice was told I would get called back immediately because they agreed with me, but only a supervisor could return the funds. Each time I did not get called back.

On Christmas Day I was contacted by Airbnb. A guest in my home had complaints and wanted to cancel and leave. He also wanted to talk to me in person. I then had to travel back home to NYC on Christmas Day to handle it.

Dealing with this literally ruined my holiday. I spent hours on the phone being put on hold and transferred instead of spending times with the kids. I had to leave the festivities and go home, only to have the guest tell me he was leaving because there was now room in his friend’s hotel. This is after him requesting the three most expensive nights of the year in NYC at a discount and after demanding I return home from out of state, to tell me he is leaving because he doesn’t want to pay.

The Airbnb supervisor told me they would fix the situation and call me in a few days. They were clearly working on Christmas, but made no attempt to fix the situation. A few days later they did not call during our scheduled time. I then spent over an hour on hold and then an hour and a half on the phone with people getting redirected.

I got another guy on the phone who agreed I should not have had the 1400 removed because I never received money for December and January from the woman. I have contacted Airbnb through Facebook and sent them all of my information twice. I have phoned people every other day. I have written within their app to customer service. Every single time they say they are still investigating. It is now 21 days later and they have admitted several times I am right but they claim to be investigating further and have not paid me out.

This is not the first time Airbnb has made “adjustments” and removed money from a listing for a previous one. I have also had guests come and ruin furniture, linens, and property only to receive nothing for damages in return. I provided photographic proof of a guest who wrote in sharpie on my walls, furniture and bed spreads. The same guest also caused a flood and damage to the basement apartment that are yet to be fixed.

I filed two complaints with Airbnb, provided proof, and they did not bother to contact me. Because of all this, I am constantly earning hand to mouth with Airbnb. At this rate, I am not really making a profit because I have not made back the money from fixing up the room and I have not made back the money from all the damage a guest caused in the other. Airbnb takes security deposits but what do they do with them?

Can Misogynist Feedback Be Deleted?

I am an Italian host. You might wonder why I an not reaching out the Italian Airbnb website. I tried but I wasn’t very lucky. I am reaching to the US Airbnb site for two reasons: I have lived for some time in the US and there I got to know the US culture better. And so (second reason) I know people there take discrimination and bias seriously. Honestly after the #metoo movement and all its consequences I would expect some awareness here in Italy too, but unfortunately this doesn’t seem to be the case.

I had a problem with a guest who came to my place for New Year’s Eve. Since I was away for those days I thought it would have been nice to let someone get the chance to stay in my place and, at the same time, get a little extra money. Unfortunately it didn’t turn out as expected. I was unlucky to host a guest who had never used Airbnb before, expected my house to be a hotel, and expected me to be the hotel manager.

When he booked I asked him an approximate check in time. He didn’t answer for ten days and the night before check in he told me that since he already paid for the whole sojourn, he would expect me to be at his complete disposal. As I said, it was New Year’s Eve so I had plans with some friends. I told him that if he would have answered before I would have time to arrange a proper check in.

Anyway I did my best and told him my mum’s address to get the key. He did the check in alone. I left some post-its with important stuff and told him that for any questions he could Whatsapp me. Usually when I check someone in I give more details about where some helpful stuff is but I thought that since he would be staying just a few days we could just communicate via phone.

I checked on him a few times and he always said that everything was okay. He even asked me for the wifi password which is written in the house rules, proving that he had no idea how Airbnb works: he never even read my house rules.

After check out I got a surprise: some misogynist private feedback and a terrible public review. For example, he complained that there wasn’t enough toilet paper and no Schuko adapter but both were in the house. Why hadn’t he asked me for supplies? Just so he could write there weren’t any.

On the one hand I believe some people should just keep booking hotels and, as you can imagine, it is frustrating to deal with people that are not informed to be in the Airbnb community. If things would have been like this I could have let it go, but I am deeply concerned about the direction this world is going. Since I do not like it, I have sworn to myself to always try my best to make this world a better place.

This implies that I cannot let any sort of sexist comment go that attacks based on gender. In the private feedback, this guest insulted me because on my fridge I have a little plate saying “rompicoglioni della vagina!” which was given to me during a theater show of the vagina monologues (a very important show that started off Broadway and initialized the v-day movement).

He complained about the fact that I had my vagina ring (closed in its box of course) in the fridge: the vagina ring is medicinal for me and has to be in the fridge (between 2 to 6 Celsius degree) to be effective. I was told to put it in there by a gynecologist.

Last but not least, I had two used pads in the rubbish bin and of course he complained, claiming my house was dirty. In Reggio Emilia, both the recycling and generic waste (where the pads where) are collected door to door once a week; I really had no other options.

In conclusion, I feel like I am paying with my reputation, the fact that I am a feminist woman. This is wrong and should be stopped by whoever has the power to set a good example, Airbnb. Moreover, I wonder if there are any grounds to sue. Any help would be appreciated.

Airbnb Didn’t Exercise the Host Insurance Policy

We had a bad experience with our Airbnb case manager. Our Airbnb guest used an iron on the sofa bed and burned it. We contacted the guest, and they denied causing the damage. They said they didn’t do it. We contacted Airbnb to exercise the host insurance policy. Airbnb asked for some documents like an “invoice or offer of the repair, age of the damaged item, photos, etc.”

We provided all the information. After a few days, they asked for a “repair offer letter” showing the stamp of the company. It was Ramadan season in Turkey, and I told them that, during Ramadan, documents are always delayed. 31 days after the damage occurred, I received the letter and forwarded it to Airbnb team. They said, according to the policy, all documents should be received within 30 days. I told them I sent them everything they needed, and the only thing delayed was a “stamp on an already sent letter”.

They didn’t accept it. They didn’t pay for the damage. I sent them the letter before the 30th day, and this was the only additional document they asked for. I even told them about the delay in advance, and they ignored it.

Long Beach Bungalow Host Needs More Money

In April we booked, were accepted, and paid for a bungalow in Belmont Shores. Three weeks prior to our arrival the host requested an additional $413 because she got a better offer for $325 per night instead of the $200 per night that was her posted price. I declined as you can’t change the price after you accepted our money. She then canceled our reservation through Airbnb two weeks prior to our arrival.

Where can I find another rental on the 4th of July weekend? We made plans for airfare, car rental and other hotels. Airbnb penalized her $100, which she will gladly pay it as she is making $325 per night for five days. This is totally unethical and poor business practices. We will incur financial consequences for her cancellation. I also had rentals on VRBO a few years ago. I would never do that to my pending guest. No protection for the renters. At least when you stay at the Hyatt or Hilton you know the standard to expect… no service or cleaning fees either. I’m sticking to the hotels. Airbnb better wake up soon.

Horrible Customer Service Leaves me Paying for Hotel

I bought concert tickets for my wife for Christmas to see Pink. I then booked an Airbnb for two nights with two bedrooms (because I snore) so we could each have a restful sleep. I arrived at 3:30 PM to check in and was unable to enter due to Airbnb not sending me the unlock code. I tried to call the host with no success. I then contacted Airbnb customer service and was told within the next hour I would get the code or they would set me up with a new place.

Two hours went by with no response. With the concert starting at 7:30, my wife had to change and get ready in a bar bathroom. Being on a budget, I brought enough food for the three days we were going to be there. After repeatedly trying to contact customer service, I finally got a hold of them at 8:30 (one hour after the concert started) and was told I would be staying in a hotel. I explained that we need one with a separate room and was told that they only work with certain hotels and I would be given $100 to find my own.

As you could imagine looking for a certain type of hotel at 8:30 PM with all the stress of the last five hours while the concert you came for is an hour old… was rough. I finally found one; I had to pay upfront and it was $400 a night. I could not leave my wife any longer at the concert by herself so I paid for it and went back in. I’m out the money for the hotel and three days of dining out.

The host contacted me around 11:30 but said he could not give me the house code because Airbnb cancelled my reservation. I tried to contact them the following morning, but nobody would take my complaint because it was assigned to someone else, and she would be calling me asap to correct the situation. I must have reached out 15 times the next week. I never received a phone call, but I did receive a message (seven days later) stating because I looked for my own hotel they would only cover one day at $100. I also had to keep changing the ice in the cooler so all the food I brought wouldn’t go bad. Their customer service is non existent. It’s not worth ruining your time like I did.

Host Cancels Four Days before Arrival in Norway

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Two months before our trip, I booked a full apartment rental for four nights in Rjukan, a small town in southwest Norway. Nine days before our arrival, our host informed us that he was planning to go on a ski trip, but his partner was injured. He was wondering if he could share the apartment and sleep on the sofa bed of the small apartment.

While I pondered the decision of sharing an apartment with a stranger, he cancelled the reservation. The town is fully booked due to a climbing festival and there are no available homes or rooms during these four days. Airbnb customer service assured me that “they are with me every step of the way.” However, they have only managed to find rooms 1.5 hours away and offered no reimbursement. They used the phrase “rest assured we’ll have this taken care of” three times, and taken over 24 hours to respond, which sort of undermines it. At this point I’m just trying to get them to admit that they can’t help.