I bought Jay Z tickets for Arizona for my birthday weekend. I bought concert tickets, as well as ones for the Grand Canyon, food, etc. All that was left to pay for was my room and board and airline tickets. I found a nice place on Airbnb, and then booked it. I then called the host to ask a question about the stay. The host gasped in horror, saying that he did not have that property, and went to the lengths of sending me the actual cancellation request.
I immediately contacted Airbnb. I asked for a manger but had to settle for some idiot. He told me that he would give me a credit to use, so that my card wont be charged again, along with 10% off. He said that I would receive it that day. I received it the next morning, along with several charges of $186.00 x 4. $744.00 out of my account, all from Airbnb.
I called in horror; I couldn’t buy plane tickets, pay rent or use that cash, as it was charged by mistake by this fraud company. I called hysterically crying for them to apologize. I demanded a manager all to have a dumb ass call me back, apologizing yet again. He then asked what would make everything better. Can you believe I had to suggest to Airbnb how to appease their mistake? I said they should pay for my stay. He said he would send me a credit for the stay.
That same night I went home to use this credit, only to be told I could not use it for bookings, just like restaurants, etc. Guess what? By then the airline tickets had almost doubled, and I could not afford the trip. I still haven’t received the refund yet, and this Monday is Columbus Day, which means banks are closed. I am out of money and time; I cannot make the trip or pay my rent.
My bank had to issue a new bank card (time and money they cannot replace). I had to cancel my trip; as you know, prices for flights are less the further in advance you book… Airbnb cost me a whole week. I asked for a manager, but they only have dumb asses who lie about their names. The manager I dealt with should be fired. I am doing to do my best to find illegal Airbnb listings in New York and contact their landlords to help get my money back.