My gripe is with Airbnb itself. My family (four adults + one child) booked a house in Aptos, California for seven days. It wasn’t cheap, but that is not the problem. The property didn’t live up to expectations and our review reflected the shortcomings we found. We also praised the good aspects of the property as we are trying to give a balanced picture for future guests.
Some of our more negative comments included the incident on our second night when police were called to the house opposite ours and shouts of “I have a gun” were heard – not very neighbourly. Other review comments related to the kitchen cleaning; we had to wash nearly every utensil in the kitchen before use, despite being charged a very hefty cleaning charge.
The problem is that the review was heavily censored and probably 2/3rds of the review was missing. Contacting Airbnb customer service was the usual trail of BS and deadends with the only contact being someone who couldn’t find my review. What kind of data storage do they have? The last I heard they were “closing this ticket, have a nice day.”
This attitude reeks of modern day big business i.e., Microsoft, Facebook, et al becoming too self important and losing track of the fundamentals. Would like to hear if other Airbnbers have had similar censorship issues?