Airbnb Nightmare From Lack of Basic Amenities

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We checked into a property for Airbnb. We immediately noticed black mold covering the entire HVAC system and surrounding closet within the interior of the property. The semi-attached townhome was completely filthy from top to bottom. There were dead dried up lizard carcasses spread throughout the interior. The property pool (regular sized hot-tub) was actually bone dry for our Saturday check in. It remained in that very same condition even after its weekly scheduled maintenance appointment.

The property management company really knows how to roll out the red carpet for their guests. The online photographs were enhanced tremendously. This property is off a very busy noisy traffic congested main boulevard that was conveniently cut out of all the photographs that were provided on Airbnb. We reached out to them directly, to no avail. We did not stay at there, not even for one minute. Three days had passed with no communication.

We then contacted Airbnb regarding these issues, when the property rep reached out to us. We waited at the property for over an hour on Tuesday until maintenance arrived. The maintenance rep provided two solutions: paint over the dangerous black mole spores located inside the HVAC closet and have their cleaning crew re-clean or we could take the other townhouse located next door.

At first glance, the semi-attached townhouse was 100 times better. It had an actual adult size pool, boat dock, terra-cotta floors throughout, an amazing emerald color large comfortable anthropology sofa, and an actual neighbor instead of a busy road. I took it without hesitation, not realizing I would be wasting five days cleaning up the property’s exterior from a previous Airbnb guest that entertained huge house parties (fun fact supplied courtesy by delightful neighbor).

Besides the overgrown non-maintained wet lands you will also find empty and full bottles of alcoholic beverages throughout the property exterior. What prompted the cleanup, you ask? While spending time at the pool the first day at the property, a huge rodent (rat) ran right by me. That very same night we saw several mice jumping over the fence, raising my blood pressure even more. I just dealt with it. I had even primed the pool pump and cleaned out the filter, which should have been done prior to my arrival.

Unauthorized people are just letting themselves onto the property, opening the backyard gate and walking in totally ignoring me but once confronted they run away. I’ve rented this property for a month and what privacy do I get? These trespassers are jeopardizing the wellbeing of my beloved pooch from escaping. They are trespassing on private property and leaving the backyard fence open while doing so.

I forgot to include that the property was just sold a day prior to my arrival. The new home owner just loves their new property so much. Now I have my very own paparazzi. A lot of creepy drive bys. They even stalk the las townhome from the parking lot across the intercostal in their tinted out black Cadillac Escalade (thanks law enforcement).

Every room is a adored with a beautiful Amazon FireTV for your enjoyment. It’s a pity that they aren’t functional. Why, you ask? Apparently the house doesn’t have its own Internet provider anymore. The internet was canceled back in May. So management is stealing wifi from another client at the property but not doing a very good job at it. Granted, there are cinderblock walls separating the two different attached townhome properties which is not allowing the wifi to penetrate.

Don’t you worry: the sound from next door penetrates perfectly, very life like, It’s like the other Airbnb guest’s huge dogs are barking in your very own living room. In addition, whoever had setup the Netgear extenders didn’t follow the proper installation procedure. I am not even able to order Internet or my own hotspot, as retailers are only allowing online orders, not in-store purchases. We are not allowed to have anything delivered to this Airbnb.

Why should I absorb additional costs after spending over $6,000 on this Airbnb? I forgot to mention they limit you on how much time you can spend in your own private pool that is located on the property that you’re renting. No swimming after 10:00 PM. What’s next? No swimming after a meal? They also forgot to include that tidbit on their Airbnb listing.

They also forgot to mention that during high tide or any sort of rain that the street located right in front of the property becomes another intercostal. So Leave the GTC Lusso garaged and bring the G-wagon instead. You’ll have no trouble fitting it perfectly within the garage. The same cannot be said about the other garage because it’s filled with old appliances and junk.

I’ve been in constant contact with the rep, but nothing ever gets accomplished. She is constantly passing the buck and has absolutely no follow through. If you ever get her on the phone she would first deny it’s her and then say it is once she decides that she’ll help you without even trying to disguise her voice.

I’m still at the property. There’s 10 days to go without any TV or functional wifi signal attached to a internet provider. I’ll just spend my time writing truthful reviews that will help others until the host or anyone from the management company resolves the ongoing issues at the property.

Not Happy After Leaving Airbnb in an Hour

It’s been a long time since my little family and I had gotten away. We chose a home in Lantana, FL through Airbnb to rent for the Labor Day Weekend. As soon as we got there, there was a very strong mold and mildew odor and of course my oldest daughter has allergies. That smell triggered her in less than five minutes.

The house has changed since their pictures had been posted: the reading room is something to be said for; the couch cushion was torn and sewed; the dining room chairs were all stained (who was gonna get blamed for that?); the bunk beds in both rooms said use at your own risk; the master bed literally sat on the floor; the back shower now looked like a jail walk-in shower (not that I know about that, seen on TV); the home was hot as hell and we turned the AC down to give it a chance; and the water was coming out yellow.

We felt so uncomfortable that I realized none of us would sit down. In less than an hour, I said we should go find a hotel. We found one finally about 10-15 minutes away and rented there, went back to the Airbnb, and collected all our items. I contacted the host and out of everything I had an issue with his response was it was cheaper to stitch the couch than to replace it and to try turning the AC down. I informed him that we had done that. He also stated that he went by and saw nothing wrong.

I have requested a full refund because we did not cancel. We showed up and his home was not okay to stay in. The mold and mildew smell alone was too much to handle. Of course there was no refund to give per the host or Airbnb (as if they actually go out and check things). His pool table room is a whole different color now (this is not a problem). They should update their pictures to match all the changes they have made and give someone a fair chance to say this is or is not the home for them (people have gotten too comfortable with ripping others off). I’m definitely not done with this.

Charged for Two Airbnb Stays in One Night

The Airbnb unit we were staying in developed a water leak from the upstairs apartment. We called the host and tried to get in touch with Airbnb, but could reach neither. It was getting late and so we panicked and booked something else nearby.

We drove over to the new booking and it was just a rundown residential suite. It didn’t even have an outside window — not what we wanted for our vacation in the mountains. I promptly cancelled but the host would not return my money. He had done nothing at all and lost nothing in the brief interim between my booking and cancellation.

We ended up staying at the original place once the leak was repaired, but there were drying mats down and two dehumidifiers for the remainder of our trip. Airbnb never did respond to our initial plea for help and sided with the host of the apartment we panic booked. Surely there must be some negligence on their part for not responding.

Airbnb Host Offers no Flexibility During Pandemic

This was the worst Airbnb I have ever stayed at in my life. It was like walking on eggshells. I can’t believe I stayed here and extended my stay. I was manipulated and taken advantage of at the same time as well.

Since I was trying to save money in the middle of the pandemic, I figured I should probably stay in a cheap place with a kitchen. I was hesitant with booking with this host since the kitchen was not allowed. I figured she might be able to make an exception so I decided to message her first.

In our conversation, she told me “light cooking” would be okay. Unfortunately, that was my mistake. “Light cooking” was her way to get me to book the room so that she could make some extra cash during the pandemic. Apparently sautéing was not considered to be “light cooking”. Light cooking to her was considered to be making a sandwich, which is not really cooking at all. Because of this miscommunication, I had to throw away $30 of groceries.

My host also came into my room and moved my stuff around so that she could tidy up one day while I was gone for the afternoon. If I can’t come into your room I would really appreciate it if you didn’t go into the one I paid for when I’m not in the apartment. I mean how do I know if my stuff is safe in the room?

I can also see why previous guests were complaining about the bed. I had to fix the bed frame several times since it’s made out of wood. On her listing, it also says that a laptop friendly space is included. When I was at a desk typing on my laptop I was told to go to my room because “the living room wasn’t an office”.

If you’re a tourist and you’re not in the apartment a lot I can see why you would leave a good review but this was not my experience. I’ll never use Airbnb again.

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Can’t Stay at Airbnb if There’s Nowhere to Park

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I saw this website. I discovered it was impossible to stay at the “cottage” I reserved on Airbnb. I could not park anywhere for blocks (possibly miles) around. It turned out to be located in a very congested neighborhood where cars lined the streets on both sides.  I felt misled as to the listing.

The attached picture is not what I saw. It was inaccessible; the directions said to enter the “cottage” by going through the yard of a “different house” — the one that was facing the street. The driveway of this “other home ” had a sign posted that said “do not park”.

I was  a nervous wreck, as I contemplated what on earth I was going to do if I couldn’t even park my car. Impatient drivers behind me kept honking their horns. One car was able to barely squeeze his way between my car and the row of cars to his left. He leaned into my car and said, “Get out of the way!”

I had nowhere to go but forward. As soon as I was able, I called the “host”, who did not answer. So I left a voice message saying, “I can’t stay at your house if I can’t even park my car. I expressed that I didn’t know what to do. I never got a return phone call.

I went to the Airbnb message center and chose the red highlighted area that said “contact Airbnb”. In between each four-way street traffic stops I wrote my complaint.  It took several attempts at explaining why I wanted to cancel. The site didn’t like “because I had nowhere to park” and it didn’t like “because the ad was misleading”, so I entered “because I don’t feel safe”.

Apparently it is some sort of preset answer/question format that has to see a certain reason as being acceptable before it comes back with the response I was looking for. Finally the response came back as “you will receive a full refund”.

At that, I headed home, all the way from Queens, New York (where the coronavirus had practically become an overnight pandemic) to Conway, Arkansas. I had not slept in over 24 hours because the other reservations I had made through Airbnb had to be cancelled when I saw that it was in a very high crime area. At least that reservation was cancelled without a problem.

Well, I arrive home three days later. I booked motel stays along the way (did not want to bother with Airbnb anymore) and guess what? I got an email from Airbnb that I was not entitled to a refund because of my host’s policy.

Boy, was I mad. My husband was furious. He jumped down my throat about booking with that company instead of just getting a motel. I immediately tried to complain. But, for some reason, I don’t recall why — I could not get a person to talk to.  I had to write my complaint out and waited for a reply.

When someone did contact me, after explaining all of the reasons I cancelled, I was told I had no supporting facts: no pictures, no correspondence.

How am I going to get that question/answer form that is on their end only? How am I supposed to get a picture of that sign in their driveway which said “do not park”?

As of now, I am out $260. I know that is not a lot of money, especially in comparison to some of these other unfortunate victims. If I were rich, I would pursue this with an attorney just for the principle  of the matter. I have submitted a third request for the refund I was promised.

Feeling Like I’m on Candid Camera with Airbnb

I can’t imagine any experience with Airbnb customer service as frightful and frustrating as this ongoing experience. Had I not found this site I would have thought I was crazy. Get ready for a ride.

My husband and I are seniors (so they tell us). We got to Orange County on February 1st for a month’s stay while we visited our new grandson. Our son made our arrangement with an Airbnb host.

When we arrived we found this one-bedroom apartment. The major problem was that the bedroom had no closet nor did it have a dresser. My husband and I looked at each other perplexed with the same question: where would we put a month’s worth of clothes? Lay them out on the floor?

There was a tiny hall closet that could have possibly held a weekend’s amount of clothing with a portable hanging shelf which would hold the same. We were screwed. We immediately called our son who contacted Airbnb and the host to inform them we were not staying and we left within ten minutes.

Now the story gets good. The host offered to return half of our $3100, but by the time my son got back to her she rescinded the offer. Here’s where the story kicks in and the ride starts.

Airbnb told us to contact the host, which we did. This was her response:

“Hello, please stop the nonsense and willing harassment of me. This is my last communication with you. If you have further questions, please contact the rightful party.”

What? We were told to contact her… was she not the rightful party?

“I have nothing else to do with this. And nothing you’ve said has relevance or truth to it besides greed and entitlement.”

Are you kidding? What does that mean? It cost us a hotel room for days and then we needed to find a place for the month. I texted the host that there was no way that apartment could be rented for a month with no place for clothing. No response.

To make a long story short, we have, since February 1, spoken to nine different people at Airbnb who keep telling us our case had been handed over to a different case manager. It is now in the hands of a senior case “do nothing” manager with always promises to have someone contact me and tales of a procedure to follow.

One of the agents actually told us that in the amenities a closet was not mentioned. Since when is a closet an amenity? A hair dryer is an amenity.

Now get ready for the best part. We found out that the apartment complex does not allow their renters to sublet or rent through Airbnb. You’d think this meant gotcha. No. One agent told me that if they called this complex and that was the case then they could retrieve our money. No one has called them. So here I am, doubling up on my blood pressure pills, calling daily, and getting the same script from a different person.

Don’t Trust Airbnb Reviews – Delete Bad Ones

I will file a lawsuit against Airbnb in two months, as soon as my upcoming non-refundable reservations end. I will also make a website called Airbnb Scams, Airbnb Lies and more domain names like this. I will explain all the scams, lies, misleading information, and Airbnb actions on my website in depth.

I had stayed at 28 Airbnbs in 17 months. I did hours of research to find a decent place in order to not to get screwed by Airbnb hosts. There are very few hosts honest enough in Airbnb listings, and Airbnb already knows all these scams because I have been telling them repeatedly for the last 17 months. Yet Airbnb does nothing to fix all these scams. Of course, if they remove all the scam listing, Airbnb cannot make any money.

1. You do not know where will you stay until you book and pay. If you are not familiar with the area , you will end up very dangerous place because even with 30 bad review, and a 2.6 review score there are lots of listings that still exist on Airbnb. Airbnb does not care if you are safe. They want your money.

2, Even though there are no bad reviews, it does not mean that the place is perfect because Airbnb deletes bad reviews reviews on some listings to do the host a sweet favor, just like an Airbnb case manager deleted my bad review about a host lying about me that I left his place dirty. I have recordings that show totally the opposite, and I am suing them in March.

3. Shows “kitchen” on the listing. Yet one mini fridge, one microwave and a coffee maker is not a kitchen.

4. Shows “gym” on the listing, and the gym is in the other building and belongs to some other company, or apartment. I even saw a gym listed but it was in the park.

5. Non-refundable bookings.

6. “Do not say you are with Airbnb; just say you are friend”. Most of the Airbnb hosts ask me or even say in their listing that I should tell anyone if asked that I am not an Airbnb guest. I should lie, saying I am their friend or relative. So, you are charging me $150/night and I have to lie for you? Then charge me $30 a night if you just want to scam your building staff, your neighbors, and the tax department?

7. No refunds if you stay there one night or two and find out the host lied to you about something. Airbnb may refund you the rest of the stay if you move out, but you still must pay the nights you were there just because a host lied to you.

8. Sometimes other very loud Airbnb guests will keep you up all night. There is nothing you can do.

I will write all my experiences when I make my website. One host said there was a gym, and I found out there was never a gym. In his words, Days Inn was letting them use their gym but not anymore. Surprisingly, the host found out the very same day I checked in that Days Inn did not let his Airbnb guests use the gym. Really? What a coincidence! I told Airbnb, and only got a partial refund. I lost $357 for one night, Uber payments, groceries, and wasted time and money.

28 places I have stayed, in three states and two countries. So many lies, scams, misleading information, and more. My only reason was the kitchen because I like to cook. Dirty utensils, lack of cooking materials, tiny fridges, more and more. They charge $50 – $250 cleaning fees, and yet I have to clean most of the places I have stayed.

As I said in the beginning, there are very few honest hosts. If you not spend many hours reading each listing word by word, you are screwed. There are so many hidden fees, such as for a jacuzzi, or two-bedroom apartment but the $38 price tag is for only one person, the second person is $16 extra per night, extra deposits and cash deposits. There are resort fees, this and that, and on top of all this, Airbnb charges almost $13% -15% and yet offers no real help if the host does not agree to anything.

Airbnb only helps if the host is willing to help. Otherwise you are screwed. No more Airbnb for me. I will continue to stay at hotels.

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Relaxing One-Bedroom Apartment Close to Everything… Not

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This property should not have been accepting bookings because there are countless problems that make it unlivable. We were not told of, in advance, about the horrible living conditions of the property that we would have to endure if we stayed there. If we were made aware of those, we would not have chosen to stay there. We would have chosen a different Airbnb location and property, someplace that actually had parking, cable TV, wifi, hot water, and for that matter, water.

We were not told about the poor living conditions prior to our stay. Many inconveniences of staying at a location where the building was being retrofitted for earthquakes. It was noisy, dirty, and dusty all the time. There was no cable TV after 12 days and no cable wifi after 12 days, only a slow portable wifi hotspot that the host brought after the cable went out and had to be reset every day, many times.

There was no dedicated parking, a super small pint-size refrigerator, and the wall heater was not working. The hot water for taking showers was only around about 20% of the time and always extremely low water pressure in the bathroom. The garbage lock code given was incorrect, so we had to find elsewhere to dump our trash. The laundry room was very dirty, dingy, and dark. We had to go to a laundromat which was not close by.

At the time of booking, there was already retro work being done at the apartment building. No disclosure was given to us of the inconvenience nor a discount offered to my wife and I because of the construction work. We were not told about what we would have to go through by staying at this Airbnb location and the poor living conditions.

We were only able to park in the dedicated parking spot a few times during our stay there of 57 nights. We had to drive around for hours looking and waiting for a street parking spot to open up. (That was within one block) Why? There were either piles of dirt there or garbage or equipment in the way where the parking spot was located (not enough room to park a car there). Every time we returned to the apartment (which was daily, as we worked) my wife and I felt worried and pressured about whether we would find a parking spot or not.

On Monday, the cable went out because the construction crew tore the cable off the building. On Tuesday, the cable company came and said the outside wires were pulled off since they were doing retro work on the apartment. We called the hostess to let her know about the cable going out and she said she’d call. Then she emailed us that she would get a portable hotspot to use to go online.

She didn’t check in with us after that to see if everything was okay. Never a call, message, or email saying when the cable would be restored, etc. Some worker-type guy stopped me outside one day and said they needed to make an appointment with us to install the windows. I told him that I was staying temporarily in an Airbnb, but don’t think he understood. I called the hostess and she said yes they were doing that. She never asked us if it was okay that we hung around and ruined our Saturday to do that. Was this part of our job for them at Airbnb? Not even a thank you.

On Saturday, the apartment building had to change the windows in the apartment. We had to get up early and be ready for them to come in at 9:00 AM. They actually arrived at 9:20 AM and were there 2.5 hours. This interrupted our Saturday. It was also very inconvenient as we had to stay there while this was done but also needed to rearrange the furniture so the workers could access the windows.

My wife and I being furniture movers and apartment sitters was not a part of the Airbnb deal. We didn’t get paid. And again, not even a thank you, a discount or a fruit basket for our trouble.

The gas wall heater didn’t work. We would turn the thermostat on and turn the temperature up, but the heater wouldn’t turn on. You could hear that the pilot light was lit, but there was no big woosh when the heater ignites.

We chose this place because it had a kitchen. However, the refrigerator was only pint sized (very small) and not big enough to hold very much food. My wife was not happy. Because of this, the food we brought with us had spoiled – money wasted there. We had a lot of food as we just sold our home and left there the same day we came here. It leaked water on numerous occasions and the kitchen would be flooded.

Some evenings, workers still made pounding noises for the remodeling work. It was super noisy and we could not relax.

Taking a shower most times was a hit or miss for having hot water. If somebody in the building had taken one recently, then we’d have to wait at least an hour for a lukewarm one if we were able to take a shower at all. If the apartment next to or below us would use the water, this apartment would lose its water pressure completely. In the mornings there was never, ever hot water. Also, there was no water on about six or so different occasions. Sometimes there would be notices or not and then no water for a whole afternoon or day.

The bathroom sink was stopped up. They had liquid Drano under the sink, so they’ve had this problem for a while. We had to go buy more. Seven dollars out of our pocket for that.

This is not a relaxing apartment as advertised. It’s a dump, and the area leaves a lot to be desired. It’s an old, hotel style apartment building and not a secure one. There are homeless people hanging out in the stairwells at night. The neighborhood was not so good. My wife was afraid and would never go outside alone. The walls were paper thin and you could hear the neighbors no matter what. There was a baby next door or downstairs that was crying through the night, almost every night.

I’m not sure how this can be relaxing, being as you cannot sleep a whole night through. You’d think for $3000 a month, you’d be living in the lap of luxury. This was no way to live for two months. It’s an embarrassment that we even have to submit this. This apartment should not have been listed on Airbnb until the retro construction work was done.

Unbearable living conditions and bullet points:

• No parking except street parking (dedicated parking space we were able to use only about five or six times because dirt or equipment was in the way)

• No cable TV from the 12th day into our 57-night stay (not even two weeks)

• Extremely slow hotspot supplied after the cable went out and had to be reset many times every day.

• Low water pressure in the bathroom

• No hot water 80% of the time

• No hot water in the mornings

• Bathroom sink clogged and had to purchase a drain cleaner product

• Had to stay around here one whole day for window installation and moving furniture (and it’s not even our place)

• Pint-size refrigerator (not even close to full size)

• No place to empty trash – the code given did not open the trash lid padlock

• Dark and filthy laundry room

• Homeless people in the stairwell that led to the Airbnb. We had to walk around them.

• Paper thin walls / could hear neighbors

• Retro and construction work being done on the building (noisy, dusty, dirty, no parking, etc.)

• Gas wall heater not working, so it was cold in the apartment during our stay

• Not a secure building

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Empty Airbnb House with no Utilities Hooked up in Winter

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This happened this weekend. It was my second time using Airbnb and what a nightmare this has been again. The first time I booked with this host she called me at 1:00 PM for my 5:00 PM check in to tell me she had no water but she would be willing to bring me portable water. I needed to shower. She said okay.

I had to call Airbnb and they gave me my money back since I had at that time booked a second Airbnb, and that host was so good especially since it turned into a really last minute booking. I drove by my original booking and saw that there was a tag on the door that showed the water was turned off due to lack of payment. Okay, so the poor girl ran into tough times. I then felt really bad for her, so decided to give her another shot two months later. She accepted my booking and didn’t answer any of my messages, which was a red flag.

I showed up. It was -30 C and snowing. There was a little more than a foot of snow from the sidewalk to the door with no footprints, and a bunch of newspapers that were brown in the mailbox. There was no smoke from the chimney and clearly no doors had been opened at this house in at least a month. I took pictures of the front and back. The snow had not been shoveled all winter so far and clearly no one – upon examining the back of the house – had lived there in months.

I took pictures and called Airbnb. After half an hour they told me they were going to pass my file on to someone else who could actually help me. After going to the event I was going to that night it was 10:00 PM and Airbnb had not assisted me at all. I found a hotel and booked it.

The next day, there was still nothing from Airbnb. I sent messages and got radio silence. I used my points and booked yet another hotel, so my $122.22 booking had now turned into $122.22+$135+$140. I couldn’t afford to keep booking hotels so I booked another Airbnb for my final night at $82. I had now spent $479 on accommodations that I budgeted and booked for originally $122. Just an extra $357… No big deal, I guess.

Finally I was so fed up I called Airbnb again. They informed me my file had never been passed on; I need to restart the process. Yep, do it all over again. This time they were wondering if they could possibly find me a new Airbnb. I’m like: “look at my profile; I already did so and paid for it. Finding me a new Airbnb should have happened two days ago.”

At this point I was just begging to get my original booking money back, and the host’s stay taken down so no one else had to deal with this ridiculous scam artist. I’m not holding my breath.

Take your pick: noisy boiler, worn-out mattress springs

What an Airbnb nightmare we had over Christmas 2019 in London. We go and spend Christmas every year with my sister and her family in London and have been doing this for the last twenty years. We usually stay with my sister, but, unfortunately, this year she had a full house and so we got my nephew to look for Airbnb places to stay at for seven nights.

He (poor guy is now feeling so bad) found this advert for a “pretty studio flat” about five minutes from where my sister lives. The picture looked great and it was within walking distance to my sister’s house. We jumped at it, even though it was a bit expensive and we didn’t have much time left to look for anywhere else.

I did read some reviews and the only thing I found which made me get in contact with the hosts was about a very uncomfortable mattress with springs sticking out. We thought, oh, with our backs (we are both pensioners), this would be a no go. I contacted the hosts via WhatsApp and asked them what they had done about the mattress. They assured us that the problem had been sorted and that the mattress was “very comfortable”. We were reassured and believed them.

We actually had WhatsApp communication about whether there was a coffee machine, etc. Of course, there was no coffee machine. We thought fine, no problem: this is the UK and not Italy. We also knew that the road the “pretty flat” was on was going to be a bit noisy and we didn’t mind this too much. This flat is in busy London and we know the area well.

The hosts were now addressing us with “hi darling”, etc. We thought they were friendly, honest people. How gullible we were….

Fortunately, for us we always pay with a Visa. There was no payment upfront, thank goodness. The hosts, of course, don’t live in this tiny flat. I don’t think they even know what the flat is like, as it turns out they didn’t even know the wifi password. They gave one which didn’t work. However, my husband decided to look at the router and it had a completely different Internet provider. We informed the hosts of this and they gave us some excuse for not knowing this.

In addition, we realized during the night that there was a very noisy boiler on the wall above the kitchen area which just droned on and on all night and of course all day. We were both very tired, but this noise just didn’t stop. We got in touch with the “hi darling” hosts and we were told to send them a recording of the noise to see whether it was working normally or not. We just wanted the noise to stop.

We also wrote about the terrible mattress with springs sticking into our backs all night. They ignored this point. We sent them a recorded noise from the boiler and we were told this was “normal”. We wanted to know if we could switch it off. Of course not, as this is a boiler needed to pump water onto the third floor (where the tiny flat is).

I could only spend two nights in the flat, what with the incessant noise and the mattress digging into me (and my husband). Actually, when my husband turned in the bed, I bounced up and down. I went to stay at my sister’s on the floor.

Unfortunately, my husband had to stay in this hellhole for seven nights. We could close the window (which was very stiff) to block out the noise from the street, but, we had to listen to the droning noise of the boiler all night long. My poor husband had had a heart operation last year and this was a terrible time for both of us. We pointed out that perhaps if the mattress was turned over, it might be better. A cleaner came and did it, but, it made no difference at all.

All seven nights were a nightmare. The noisy boiler was never mentioned. The hosts appear to have other flats in this building. It looks like the building has many tiny studio flats, etc. While going up three floors, we could hear children crying and we could smell stale cooking. I wonder what sort of condition these people are living under.

We went there in good faith determined to have a peaceful time. But, it turned out to be a total nightmare. Since leaving the flat, we have not had any response from the money-making scrooges to our complaints. We are withholding payment. 

They are just making money (loads) from us poor unsuspecting travellers. How on earth does Airbnb let such dishonest people onto their books? Airbnb is nothing but a money-oriented organisation. This host certainly found a gold mine, robbing poor unsuspecting travellers. I hope the couple will soon find a conscience.