Host Lied About Practically Everything at Airbnb in Gloucester

This Airbnb host lied about what she is offering and although Airbnb has been notified and provided with documentation, they still run her listing which is unchanged on the crucial points I will mention. Although I got a full refund and half the cost of staying at a hotel for the first night from Airbnb, I found dealing with Airbnb support to be quite challenging. It took a great deal of time and aggravation. It unnecessarily became the focus of things for me during the first 24 hours of my vacation, when I was exhausted and uncertain where I would be able to spend the night far from home.

Please note that Airbnb will encourage you to write a review and to put lots of detail into it, but not inform you that they will only post a certain number of words of it, whether that means they cut you off mid-sentence, making you look like a lunatic or not. They will not inform you that you only have 48 hours to edit your review. If most people are like me, they will write the review and spend the first 48 hours checking the host’s listing to see it if has been posted yet. Then, when it is too late, they will check further and see that by that point Airbnb will not allow editing of the review. Airbnb are terrible in many ways and I would be hesitant to consider booking using their site again.

The best part of the whole experience was the people of Gloucester who were unfailingly kind and helpful when they saw I was in trouble. I initially planned to stay in the room on my own, looking forward to several days of relaxing on the beach and catching up with cousins in the area. Although I didn’t need a second bed when I first asked for permission to book, it had stuck in my head that the listing said there were two beds. I looked at the listing again and confirmed that there were when a cousin from a bit outside the area said she’d like she’d like to join me. I was a bit confused, though, since the photograph of the room clearly showed just one bed. Maybe it was a bed that could be split into two? My cousin told me she had an air mattress she could bring if necessary.

I messaged the host through Airbnb to ask what the story was. Suddenly the lightning fast responses I’d gotten previously when asking if I could book dramatically slowed down. I tried calling her at the number provided by the site. A text came in from her while the phone was ringing that said “I can’t talk now”. Okay… I’d called during business hours and she was busy. Later I received a text back from her saying “who is this?” If she had to know who was phoning her, wasn’t there a more polite way to ask? I texted her back identifying myself and apologized for bothering her. No response. I received a message from her through the Airbnb system that said I should “bring the air mattress just in case”. Just in case she wasn’t being honest about her listing, which clearly stated two beds?

In retrospect, I wish I had cancelled then and paid the cost of the hotel I eventually went to instead. I should have known further trouble awaited. I arrived half an hour early in front of the house, where there was street parking, not “private parking” as was listed in the amenities section of her listing. I texted the host to ask if I should come back, or if she could possibly check me in a little early, since it was very hot in the car, but received no response. After a little while, I phoned and left the same message on her voicemail.

A few minutes after the agreed upon time, she pulled up. She made no indication that she’d received either of my messages. She took me inside and we chatted a bit. I mentioned that one of the reasons I’d been interested in getting away is that the air conditioning at home had been on the blink. It wasn’t until she took me downstairs to the room that she revealed the room had no air conditioning, only a small fan. The “private” room also had no door between it and the rest of the house, being at the bottom of a flight of stairs from the living area. It had its own door to the outside on the opposite wall. Only a baby gate stood between the rest of the apartment and your “privacy”.

The biggest problem came while we were still upstairs in the kitchen and I asked her about a key. She told me that she “never locks” the apartment. She must have seen the utter shock on my face, because she then told me that if I expected her to lock the place all the time she would give me a key. There was quite a bit of hostility in her voice when she said this. Having just had a very long drive and being exhausted, I said nothing while I decided what to do about the situation. I certainly didn’t want to stay in an unlocked space, nor was I comfortable asking for the key, given the hostility expressed towards me just for mentioning it (I should note that this was in a small apartment where the host herself lives). Given that there was already bad blood and I was overpaying for an air conditioned room that didn’t exist, the best I could do was get out of there as soon as possible.

Airbnb support did assist, but they also failed to express a shred of empathy for me in the situation, demanding that I take photos as evidence and repeatedly asking if I had addressed the problems with the host. As pointed out on this site, not all problems are photographable, and not all problems can be rectified instantly. In those cases, it is ridiculous to repeatedly interrogate the guest as to whether they have “brought the problem to the host’s attention”. Why would I need to bring something to her attention that clearly is not as she stated and that she obviously knows about? After all, she lives in the space.

Please also note the importance of acting quickly when you first find a problem with Airbnb accommodation. The amount of support I received would certainly not have been there if I had waited until the next day, not fully adequate as it was. One of the ironies of the experience was that I was on the phone with Airbnb at the time I left the apartment to get my iPad from the car and shut the front door behind me… and found myself locked out. A door knob lock must have been engaged. Having the phone in my hand, I called the host and left a message on her voicemail saying I was locked out. She pulled up in her car soon afterwards, but gave no indication that I’d left her an emergency message.

After taking the necessary photos, I exited the apartment with my belongings. I was certain she knew that I was gone, but began sending messages to me through the Airbnb system. She seemed to be trying to make it look like I was still there. She sent one saying she just wanted to let me know the door upstairs was unlocked, and another saying she’d left a key for me on a table. Completely weird. Checking her listing currently shows she is still lying about the number of beds, the lack of air conditioning, and the “private parking”. She fails to mention the room has no door between it and the rest of the apartment. She does go into a long explanation about leaving one of the doors to the place unlocked all the time (I wonder how her landlord would feel about that if they knew?) and about the easy availability of street parking. Why lie and say there is private parking?

Avoid this Airbnb Nightmare in Bordeaux, France

We (a couple with a child) have nothing against simple. Some simple apartments are good, but this host’s apartment in Bordeaux was not. It was much older than shown in the pictures. In fact, every single thing in her apartment was old and of low quality. The pillows and blankets were so old that they had yellow stains and smelled moldy. It was summer, but the host and her boyfriend only gave us two heavy winter blankets (the only ones they had). Our things had to remain in the suitcases, because the whole apartment was crammed full with her belongings. In the tiny kitchenette, there was no free space to prepare a meal. The bed was uncomfortable and the sofa bed was a joke: very old with a very thin “mattress” (almost the same as sleeping directly on the floor). With the windows closed, one could hear every single word spoken on the streets. The apartment was not clean, they vacuumed only the floor (there were hairs on the bathroom door). Two light bulbs were broken. On the third day, it was very annoying: we had to open the door for her boyfriend because he wanted to have one of his books. On check-out day, instead of coming to collect the keys, he wanted us to bring them to him at his workplace. After I gave the place a negative review, he had the nerve to send me a very angry message. Going to Bordeaux? Avoid this terrible apartment.

From Bad to Worse at Airbnb House in Mexico

I booked a house near Puerto Vallarta, Mexico last weekend, July 28-30, 2017. Making the reservation was smooth with no problems. When Friday came, the Airbnb app gave me the address where the house was located, and I already contacted the host where I learned he was not the house owner. I told him that we were running late because the traffic was very unforgiving coming from Los Angeles to Mexico. As we arrived at the destination that Airbnb gave me, the house was nowhere to be found. That’s when bad things started happening.

Imagine being in a different country late at night trying to look for a house that you don’t even know. I contacted the host and he told me that my party and I were nowhere close to his place. He gave me directions on how and where to get there. As we arrived at the property, we noticed the house was a great size and looked pretty decent from the outside. As we waited for the caretaker to open the gate, we met the host and were finally invited inside after the gate was opened by the caretaker. The host let us into the house in which had three bedrooms and two studios, which was a good size for my party: five adults, one teen, five kids.

As we went up to the second floor, we found that there was no fridge, no stove, and no microwave. As I continued to have a gut feeling that this stay was just gonna get worse I stayed optimistic and told my wife we should head out to Walmart early in the morning so we could get an electric stove; that’s the only thing we really needed because we brought our own cooler with our food to cook anyway. It was pretty iced up so it should have been good. As the host gave us a better look of the premises we noticed the rooms were average, but the two studios had clear glass walls. They had sliding blinds but they were pretty old, worn out, and raggedy. Then we headed to the roof. It had cement tables and benches. There were guide rails to prevent you from falling but they were unsafe – unstable and wiggling – and one part in which the glass was broken and had been blocked by a broken heater.

The bathrooms were okay. Unfortunately we had women and girls in our party, so that sucked for them because some of the restrooms didn’t have toilet seats. That having been said, we were tired from the drive and traffic. We decided to just sleep it off and had no other choice at that point because it was almost midnight with no Internet to work with. As morning came, we went straight to Walmart, got what we needed, and went back to the house.

As we were eating our breakfast we noticed that some other people were around. We figured they were friends of the caretaker just passing by, bu those people ended up being surfers, because the house is really close by the ocean. I decided to contact the host to check in with him as to ask if there should be other people in the vicinity since the host fully disclosed that the place was all ours. He called me and confirmed the property was ours. No one should have been there besides my party. I let that one go since the surfer guys didn’t take long, they left after a couple hours.

We headed out to do our trip into town, practically stayed out the whole day, and came home almost midnight. We honked and just waited for the caretaker to open the gate for us. Little did we know there was a small party going on and we felt like we were crashing the party. People were on the roof sitting on the ledge drinking, beers were on top of the cars, and there was a radio playing. At once I called the host and I told him that this was happening, so right after I messaged him he called back quickly and asked what was going on. I told him that his caretaker had visitors on the premises, drinking and having a party. People were on the roof and the two other rooms (unoccupied, suppose to be empty and unrented) were being used. I told the host I didn’t want to have a hostile situation so I would let the party go on but I needed it to be finished by midnight. The host agreed, as our kids simultaneously got ready for bed.

As soon as it was time for the adults to get ready for bed the water shut off. Again I contacted the host and his reply was to talk to the caretaker and she would help us out. We were already feeling like outcasts with a party on our own rented house, and now the host wanted me to go and talk to the caretaker, who was having a party. A few moments later I decided to come down to where the caretaker and party was and ask her; to my surprise, she was not in. The lady told me she left not knowing what time she would be coming back. We all decided to rest and use baby wipes just to get through the night. Unfortunately for my cousin, she was in the middle of showering when the water had gone out, so they used bottled water just to rinse off.

I stayed up while my whole party was resting, because people were still on the property, it was already past midnight, and the caretaker was unavailable. Between 3:30-4:00 AM I heard yelling, arguing and threats being yelled, so I walked out and went outside to check up on it, just to learn that it was the caretaker cursing some guys out over dropping little girls off. Mind you, it was 3:00-4:00 AM. The caretaker saw me and so I approached her and asked what was going on with the water. She said it was cut off, and she would know what’s going on in the morning.

I got up around 6:00 AM to see if the water had been fixed. Unsurprisingly, there was still no water, so I went back to the caretaker and knocked; no one answered. I went back abut an hour later and a man answered the door. I asked where the lady caretaker was. He told me she was asleep and asked me how he could help. I asked him what was going on with the water. He said the water was shut off, and they were going to talk to the owner to see what was going on. We decided to get our breakfast going so we could go ahead and do the last part of our trip.

If you think the hell stops there… the electricity shut off. Now the electric stove I brought was all for nothing. They said the circuit breakers shorted out and there was no way to get a quick fix. That’s when my whole party decided to pack it in. We placed all our belongings in the car and just gave our kids a quick walk by the beach. I tried calling and messaging the host but he didn’t reply until later on that day, offering a $100 discount. While I was talking to the host I told him that we ended up leaving the house to get a hotel room so we could get a decent shower, we ended up throwing our food to be cooked away because it was already half spoiled, and we ended up spending more for breakfast and lunch. The whole party ended up spending more, with the intention of saving using Airbnb. This was not even my first time going to Mexico as my wife has family down there.

The sad part is that it was my cousins’ first time coming down there. I called Airbnb and told them what happened. They told me to send a copy of the receipt of the electric stove that I bought and they would reimburse me $200 and the host $250. However, the food wasted, the stress, the hotel we ended up renting to shower in, the unplanned breakfast and lunch… I told Airbnb that it doesn’t even come close to whatever they were reimbursing me. Airbnb got so rude, thinking I was money hungry, which I’m not. I just wanted my party to be given back what they thought was right. The operator was no help either, telling me that the case was already closed and they could not reimburse anyone in my party because they were not listed on the website. I put down ten people as guests and they told me I should have put their names down so they could reimburse them. I’m still waiting on Airbnb to fix this for me.

Blocked Toilet and Freezing Shower Make a Bad Stay

I have been trying to get in contact with Airbnb for days to resolve an issue. The only time I got to talk to them was the day I decided to cancel my booking. The only person at customer service was a lady who was really hard to understand; it seemed like she had a muffin in her mouth, or was talking under a pillow. Her instructions were not clear; they left me even more confused and disappointed.

I made a booking for six days in one place. The toilet was blocked and every time I flushed it, it overflowed. It was the first day and first time entering in that toilet; it was supposed to be my private bathroom but it was dirty. I really needed to use it and felt uncomfortable telling the hosts the toilet was dirty. When I flushed everything just came back out. It was very uncomfortable because my host accused me of blocking in up when I had just arrived.

It was late and I took a shower before bed. The hot water was off and the shower was freezing cold. Coming out of the bathroom, I had to go through the baby’s room. He started to cry, and then the host said I was not allowed to use the shower or toilet at night because the baby would wake up very easily. I started to feel really annoyed.

The next day, due to jet lag, I slept all day. However, I woke up to eat something in the middle of the night since I was also very thirsty. The host’s mother came to the kitchen to say I was making noise, when in fact I was as quiet as a mouse. Again, I could not take a shower so I decided to cancel the booking the next day. In the morning, while getting dressed, their baby bumped my door open when I was practically naked. I notified the host and Airbnb about the cancellation and left the place.

Airbnb told me when the booking was completed they were going to refund me for the days left. I have been trying to reach them without any success, only to have them direct me to the host. I asked the host for a refund but she decided to insult me, saying that my change to the booking didn’t work. When I cancelled the booking, Airbnb didn’t get back to me at all. They paid the host the full amount.

What is going on? Where is the guarantee and protection for the guest? This is not fair.

Filthy Condo Forces Couple to Leave Early

My wife and I were very disappointed with our stay at this property in Laguna Niguel. I would not recommend this condo; it should be removed from Airbnb. We only stayed three nights then could not stand it any longer so we booked a room at the Hilton Garden Inn in Irvine. Upon entering the condo, we noticed the place smelled. We found the property to be very dirty. Countertops had dirt and grit and had not been wiped or cleaned prior to our arrival. Toilets had not been cleaned and had dirt and hair on the tops of the bowls and rims. Bathroom countertops had not been cleaned and had dirt, hair, and grit. When we tried to clean the area with wipes, they came away with quite a bit of black stuff and dirt.

There was mold in the master bathroom’s shower. This concerned us very much. The sheets for the master bed were washed and folded on the bed, but when we made the bed we found the sheets were stained and made of a very cheap, thin material. We did not use the second bedroom with a twin bed as it was only the two of us. The towels and washcloths were very old and grey from long-term use and multiple washings (in other words, not white anymore); one washcloth even had very dark stains. It made us uncomfortable to use them.

The shower wand in the master bath was lying on the floor of the shower and I thought it must have fallen. When I put the wand in the holder it was dripping. Attempting to turn the hot and cold faucets off securely did not stop the dripping and this was the reason the shower wand was left on the floor of the shower (otherwise when sleeping you would hear the constant drip).

The condo only had a toaster oven and no microwave. The toaster oven was dirty. The coffee pot was a very old drip type with no cup markings on the carafe or water reservoir to tell you how may cups of water for filling so it made it difficult to determine how much coffee (scoops) to put into the filter. There was spilled and crusted food on the shelves of the refrigerator.

On Wednesday morning we got up early and washed the sheets and towels as instructed (this took over two hours to wash and dry, so we made sure to get up early to complete this task). We mopped the floors (the mop we found was filthy). When I went to vacuum the carpets, I found the filter was completely clogged and caked with dirt. I cannot imagine how this vacuum could have picked up any dirt from the carpets. For a filter to be clogged and caked this severely must have been from neglect over a matter of months. The connecting hose from the vacuum head to the filter was duct taped. I cleaned the filter as best I could between each of the pleats.

We just could not stay in this condo, so we left early and reserved a room at the Hilton Garden Inn at John Wayne Airport. This added an extra $300 on top of the $480 we paid for four nights in the condo. The host responded to our review stating that we were “scammers”. This was my 67th birthday. I am a professional engineer and very responsible and very clean. We keep our home immaculate.

Incorrect Compensation for Working Hot Tub

We had been scheduled to host three people for a month. Before they checked in we asked them if they wanted us to fill up the jacuzzi for them but they said we could just show them how it worked when we met at check in. We instructed them about this the moment they arrived at the apartment. Two or three days later they contacted us again saying the jacuzzi wasn’t working so we sent one of our staff members to show them again how it worked and once again instructed them.

A week before they were schedule to check out we received an email from a case manager at Airbnb saying we needed to send documentation that showed the jacuzzi was working. I responded “How can I do this?”

The case manager said we needed to go and take a picture of the jacuzzi when it’s filled up and so on. We wrote the guests about this asking to come and do this but they didn’t respond. The same day they were supposed to check out we went there and took a video and pictures. However,t Airbnb sent us a decision before we had finished saying we needed to compensate the guests 691 USD because the jacuzzi wasn’t working. Now it doesn’t matter what I send them as they are saying our deadline has passed. It’s very frustrating and I can’t get in touch with anyone at customer service or file a complaint.

Hosting Companies Are Slowly Ruining Airbnb

I am neither a host nor guest although I have used Airbnb as a guest and had great experiences. I applied for a casual job as a cleaner for an Airbnb house. In applying I dealt with the owner. After weeks of delays and masses of emails the house was finally on the market.

It was only then that I realised it was managed by a hosting company and they were in another country, as was the owner. The house was just that; it was certainly not a home and to begin with only had the absolute minimum of fittings (cheap bedding, one towel per guest, no saucepans, cooking utensils, oven and dishwasher not working, no toaster, no microwave etc). Basically it was a two bedroom house with a queen bed in one room and a horrible single bunk in the second room. While it was advertised as suitable for five people, one would have to sleep on a thin foam mattress in the master bedroom and the other guest on the lounge in the living area near the TV.

This lounge was not a sofa bed, and was not long enough for an adult to stretch out his legs. There were no glasses (just plastic cups), one mug, plate, bowl per person and the same with cutlery. There were no pictures on the walls (just the hooks where pictures had been) no books, magazines, music, or DVDs. There was a large TV that has the minimum number of stations available, i.e. no cable or Netflix or something similar. There is internet and it is actually rather good.

People are being charged nearly $170 a night for this. I spent a lot of my own time cleaning the house before the first guests as it just had that dirt that tends to accumulate when someone lives there, especially when you remove most of the furniture. For some bizarre reason, it was heavily booked for the first few months. All short-term guests seemed happy enough. By this time I had convinced the owner to purchase a few necessities such as drinking glasses, extra bedding (winter was on the way), and saucepans. Some things I bought myself as I realised they were needed.

Once some longer term people stayed, they mentioned in their reviews things such as the fact there was no oven or dishwasher. The ‘host’, who pretends to be the owner, told big fat lies and said the previous guests had damaged the dishwasher; that’s why it didn’t work. A previous time they said a guest had broken the oven, when it has never worked. When other guests mentioned the lack of cooking facilities, the ‘host’ basically accused them of being too fussy. None of this “customer is always right” stuff.

When you look at the reviews the hosting companies give for each guest, it’s exactly the same wording for every one, so completely useless as a guide to other hosts. I used to give them a review of each group of guests as they left but now I don’t bother. There’s no point. This host (who uses a pseudonym to pretend he isn’t the owner) has never been to the house, just seen some very selective images sent by the owner. I am the one who deals with the guests. They have mostly been wonderful and grateful for the effort I have made to make sure the property is clean and as comfortable as possible.

When I consider that I originally thought Airbnb was a platform to have a local experience: have access to a home so that you could live, cook, maybe even have someone over for dinner and experience someone’s home. The host that runs this house has hundreds of properties yet still pretends guests are dealing directly with the owner. I need the work so I am still cleaning (and of course have become the contact person when things go wrong). I think places run by hosting companies should be marked as such. Some people might actually prefer it that way.

The problem is of course, once business takes over where communities once reigned, it all goes horribly wrong. eBay is the perfect example of that. Owners who share their homes with guests are mostly going to be proud of their place and treat the guests with respect. That has been my experience using Airbnb. Hosting companies just want to make money and do very little other than take bookings and money, and then take a really long time to pay.

My Trip Motto: Expect to be Disappointed with Airbnb

We went south of the U.S. for a once-in-a-lifetime trip. The host had good reviews but I had a different experience. It was so hot and humid, there were strange odors of mildew and urine, and the phone, wifi, and TV didn’t work. The fridge was moldy. I was afraid to touch anything. The worst part was when the owner came down and apologized if I saw him looking in my window: “I wanted to see if you were there.”

At the time I thought it was an honest mistake, though he could have knocked on the door. I was a little freaked out but figured he wouldn’t have said anything if he meant to be sneaky. Then I turned around and saw his friend, with a drink in one hand and a beer in the other and he was clearly drunk. There I was in a foreign country standing between a drunk guy and a peeping tom. I was told there’d be wifi but it never worked for me.

This was all happening on my birthday. I couldn’t call, text, or email anybody. It was the worst, loneliest birthday in all my 51 years of life. I left early. Kudos to Airbnb for cancelling my reservation for the rest of the week but now the hosts are upset that they were only paid for two nights instead of seven. It sucks for the hosts, too. I’m sure they don’t understand my consternation. I’m sure they’ll give me a bad review but I don’t care because Airbnb and I are never ever getting back together.

Know What You’re Getting Into Before You Book

In the city center of Palma de Mallorca in the Balearic Islands of Spain, there was a cozy and quiet Airbnb apartment for rent in a building over 100 years old. It was newly renovated and in the historic center of Palma, located 150 meters from City Hall Square (Cort), 300 meters from the cathedral, and just 70 meters from the Plaza Mayor.

I would like to share my experience with you about this Airbnb host. I heard that Airbnb will start doing inspections and I am very glad for this. My last experience at Palma was not very good for a few reasons. I don’t want to make this story very long but I want it to convey what you are getting into if you are thinking about renting this apartment. The only good thing I can say about this apartment is that it was a good location if you like to be downtown. The rest I will be honest with you about; not a word of this is a lie. I have pictures and recordings to document my stay.

The stairs (she mentioned that there was no lift) are a nightmare. They aren’t meant to be used by older people; this should be mentioned in the listing. What she forgot to mention was that the building right beside the apartment (I mean less than two feet away) is under construction. The sound of drilling is still in my head. We had to leave from 7:30 AM to 6:00 PM. The noise seemed like they were actually in our bedroom. It was really terrible and extremely loud.

On a previous trip to Palma, we went to the beach and came back around 3:00 PM to take a nap. Not this time. One day we arrived at the apartment early and it was impossible even to talk because of the noise. I wrote a private letter to the host and the answer I received was not very good. He gave a very poor apology, saying that it was not noisy. I have this recorded.

There was also a very bad kitchen. It said on the listing that the kitchen was fully equipped, but there was not even a kettle to heat water. One knife that barely cuts.

The most important aspect for me was the safety. There was no fire escape, only two fire extinguishers in the second floor (people could be fighting over using them). I don’t know the rules in Spain, but this is unacceptable. An accident can happen when people smoke everywhere. There was no place to go in the event of a fire. There were also ants everywhere; the host was so “kind” that he left an ant killer spray.

Airbnb Fisherman’s Hangout Unbearable without AC

We booked a fishing trip via Airbnb at a very quaint cottage on a canal just off the lake we were going to fish. To start off the nightmare, on Monday before the Friday we were scheduled to arrive, the weather report was forecasting a tropical storm “Cindy”, making a direct b-line to the location on the very day we were to arrive. We contacted the host and he acted as if he would work with us if the forecast was correct. Luckily it hit the night before our arrival a little east of its expected path.

We continued with our plans and got to the location on Friday and the weather was not as bad as it could have been. The cabin was very well kept and we were very excited to be there. We unloaded or stuff and while going in and out of the cabin I noticed the three AC units but only two were on. I promptly went to each of the two that were on and turned them down because it was not at a comfortable stage yet in the cabin. I also turned on the one in the bedroom. I also noticed a box fan in the living area pointing into the bedroom which raised my suspicions that something might not be right.

After we got settled down and got our boat docked, we were going to cook steaks, but after looking at the grill it was full of water from the rain. I decided to cook them on the stove. After going into the kitchen I noticed there was no vent hood and with the temperature being already at an uncomfortable level, I told my wife we better eat sandwiches instead, to give the AC time to cool the place down. I went into the bedroom to find it rather warm and after feeling the air coming out of the AC unit in the bedroom I could tell it was not working. Since it was rather late by that point I did not want to bother the host. I was hoping the other two ACs would catch up and with the help of the fan, they might have been able to.

I now knew the purpose for the box fan was there to help blow AC into the bedroom to help cool it down. We spent a very miserable and restless night sweating and experiencing back pain from the very small, very hard, full size bed. It was so bad I went into the living room at 4:30 AM in front of the AC and tried to get some rest on the couch, to no avail. I waited until 9:00 AM to call the host and told him of our issue. When I did I was greeted with the claim that I was complaining without a legitimate reason; the last guests had no problems and the AC was not having issues then, nor did he think there was a issue now. My question to him was then why was there a fan in the living room pointing into the bedroom. He said it was just for circulation.

He would never admit the AC issue and I even offered to help him install another window AC if he would go buy one. His reply was: “I can tell you are fishing for a refund.” I then told him we had planned this trip for a long time. Coming even in the shadow of a tropical storm should have shown him we wanted to stay at all costs. He never offered to fix the problem. Afterwards, I offered to go buy an AC unit and put it in another window; he did accept that offer, of course.

We then left to see if we could get some fishing in. The more I thought about it, the more I decided we should just go back, pack up, and go home. His lack of concern ruined the trip we had so looked forward to, and if he had at least tried to fix the problem or come over to the cabin to verify that the unit was in fact not working, I would have done whatever I could to help him get it resolved. He did not come by because he already knew that it was not working.

The bottom line is he did refund $198 of the $270 for the three nights, less our cleaning fee and the $39 Airbnb fee. I opened a case over three weeks ago and Airbnb keeps telling me they are going to help. So far I have not received any resolution. All I am asking for is the $72 left off my three nights, excluding my $50 cleaning fee and $39 Airbnb fee. All this and if the stupid host would have just shown a ounce of concern and fixed the AC. He would not have had to refund anything.

I am not at all impressed wit my overall experience at Airbnb, but I do think I will give it another chance.