My account from Airbnb goes back to a time years before COVID. A time when hosts were treated fairly, a time when accounts were handled by representatives from my own country. I was inexperienced back then and made rookie mistakes like allowing parties. I didn’t look at how local drug dealers and prostitutes used the property to benefit themselves. Twice I had damage done to the property where I had to file a police report.
What, when, where, who, or how was never answered after hours of waiting for an agent or when an agent did speak directly to me. We know the representatives that looked at my case are from China because they had to reach me at 11:00 PM local time and my Taiwanese girlfriend could communicate to her in Chinese better than she could communicate in English (we actually verified this by asking her).
My appeal was also one sided. An email from the department was forthcoming after so many unanswered calls, texts, and emails. Again no explanation was given, no investigation, and no evidence. I wrote to the CEO and several board members and pleaded to them that I am a disabled war veteran and this supplements my income in a large way. These snail mail letters went unanswered. They just don’t care that they stripped me of my future income and made me try to replace it through other means.
Brian Chesky, a person who makes over a hundred million a year and his millionaire executives could care less about a veteran who makes a minuscule amount. Shameful that they live in a country I protected and own a company I once worked exceptionally hard for.