These are the most recent 25 stories from real Airbnb Guests. Read More Airbnb Guest Stories.
Airbnb guests who leave early after encountering a disgusting mess in the shower are given the runaround from a host refusing a refund and no contact from customer service.
An Airbnb guest proposes both a boycott and lawsuit after being locked out of their account and nearly homeless in an unfamiliar city.
An Airbnb host unable to provide what what advertising in the listing causes guests to leave a poorly maintained property ahead of schedule.
Airbnb guests who can’t travel due to the state of emergency across the southern U.S. are unable to get a refund from customer service.
A family looking for a comfortable place to stay in the U.S. over a holiday weekend is met by a seemingly sketchy host willing to place them in an alternative property.
An Airbnb host seems not to understand the need to properly clean and sanitize a property between guests during a pandemic.
Airbnb usually has ample time to verify accounts weeks before a major trip, but one guest found messages requiring a photo ID with only a few days to spare.
I am a college student whose lease started after the school was scheduled to close. This meant for the few days in between I was on the brink of being homeless. I had finally found a way to move in early but I still wasn’t given a consistent time and date. My Airbnb host knew […]
I recently started an account with Airbnb for a reservation for my family and myself. I paid for it, got the email confirmation, and was so happy. Thirty minutes later I got an email saying that I did not pass the background check. The problem was they had a DUI from over seven years ago […]
Let me start by saying I have OCD and am generally kinda fussy about other people’s space, so I clean pretty much everything before I leave wherever I’m a guest, whether it’s a hotel room or a friend’s house or an Airbnb. I’m a total rule follower (I admit it) and my goal for wherever […]
We had an awful experience with Airbnb, and would not recommend it to friends. The short story is we booked a month for our honeymoon and had to leave two weeks early because the conditions were unacceptable. The air quality was so bad, that our brand new white foam pillow we bought that first week […]
I appreciate this website as a voice to expose Airbnb’s dreadful behavior. At the end of my missive, I have two questions, and would appreciate any advise. This last fall, my wife and I wanted to rent a house in Florida, while we considered buying a condo. Before booking, I wrote the Airbnb host and […]
I have tried getting Airbnb’s help over the phone, I’ve tried getting help from the host and I have messaged four senior executives, including the CEO. I have not received a positive response so far. So now I’m sharing my issue publicly, to see if the company does something about it. I booked a trip […]
I encountered a very calculating and dishonest host. She will go to great lengths to make sure your negative review never sees the light of day. I left my stay early due to the pool being frigid and unheated. I mistakenly assumed since the pool was the front featured amenity, it would be heated. I […]
I joined Airbnb in 2020 but had to cancel all my trips due to the pandemic. Now that the EU is considering opening up to fully vaccinated Americans, I thought I could re-visit Italy. Having had a good experience with the different hosts on a previous trip (booked by my traveling companion), I made the […]
I started using Airbnb in 2014. Recently over my last trip to Foster City, San Mateo, California, I picked an Airbnb apartment for a long term stay. The host operates as a leasing and servicing management team, who cared less about servicing or even providing amenities through the nearly two-month stay. While in the middle […]
After making the responsible choice last year to cancel all reservations when the pandemic hit and subsequently not receiving any compensation, I received $25. I took it as an opportunity to review my cancellation policy to better protect myself to reflect the new realities of travel. Fast forward a year later and I made my […]
We recently stayed in a very cool home in the mountains of Glenwood Springs, Colorado, but it turned out to be awful. I tried to post an honest respectful review on Airbnb, it was quickly removed. When I asked the customer service rep how many reviews the host had had removed, the representative went quiet. […]
I rented a place through Airbnb in Barbados on Jan. 13 for one month to start on Jan. 20. The price of the rental was $4,500. On Jan. 17, I flew to Barbados and went to a COVID-holding hotel as required. Barbados required that we needed to stay at one of those hotels until we […]
I booked a long-term stay for a two-bedroom apartment in NYC on Airbnb for two people. When I was doing the search, it showed the same price for one, two, or more guests in the same apartment. The confirmation came back for one person somehow, so I immediately (less than ten minutes from booking) corrected […]
I was staying at an Airbnb location in New York City at the height of the pandemic in April 2020. Fifty three days into a 60-day stay, the host contacted Airbnb and accused me of having COVID-19. I had no symptoms and have since tested negative with the swab nasal test and the antibody test. […]
If you’re going to need a place to stay in the Lincoln-Omaha, Nebraska area, stay clear of this host. This greedy bastard tried to squeeze every dime he could out of me. I was traveling as an essential worker. I needed a long term stay in Lincoln for me, my disabled wife and our two […]
Let me start off my saying I am not usually a complainer. I like to think of myself as someone who goes with the flow. However, a week into my three-month long stay at an Airbnb in Honolulu, I found myself turning into someone who wants to raise hell. I woke up with lots of […]
I am so frustrated with this platform I am ready to be tied up and it seems a lot of other guests (and hosts) are as well. I was a big fan of Airbnb until a recent host cancellation soured it all. I had used Airbnb in several countries in Europe and around the U.S […]
I live in London and I needed to book a house for my family in the same borough. My family was supposed to come here for my wedding. I found one house for them on Airbnb last October. I booked it accordingly with the cancellation policy, which reported a total refund if you cancel by […]
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