These are the most recent 25 stories from real Airbnb Hosts. Read More Airbnb Hosting Stories.
Airbnb notified me that my account was suspended after a criminal record was found on a consumer report. The only criminal record that was on that report was a misdemeanor for writing a $300 bad check in 2012. I reached out to the third party Airbnb used to obtain the report and they instructed me […]
My current Airbnb guest arrived and he wasn’t the person in the profile picture who booked the house. The next day another car pulled up with two extra guests bringing the total to ten people in a three-bedroom house. I complained to the guest who immediately verbally attacked me so suggested he call Airbnb to […]
I hosted a successful apartment in Brooklyn to unanimously good reviews, but because of the constant frustrations dealing with Airbnb finally shut the account down. My apartment is great, but one of the things people always commented on was what a good attentive host I was (good customer service). Wish I could say the same […]
I got kicked off Airbnb on Dec. 22 because a guest who booked with me for a maximum of five people filed a false racism complaint after I asked his group to leave. He showed up with eight carloads of people (at least twenty people and more would have likely come later) and when I […]
I wanted to send a host in the Ukraine money by booking a room (obviously I wasn’t going to stay). For some reason it wouldn’t go through due to an issue, so I contacted Airbnb Live Chat. I was speaking to a representative when I received a call from them. Now I’m generally suspicious but […]
Airbnb’s “AirCover: Top-to-bottom protection” is a load of lies. Most of what is on the website is completely untrue. “Host damage protection covers you if your place or belongings ever get damaged by a guest during an Airbnb stay” — that’s the protection promised by Airbnb. The host damage protection Airbnb says it has is […]
I was hosting my third guest. I live alone on 38 acres and have internet but no phone. The lady sounded fine on paper; I gave her very clear directions and my mobile number and she acknowledged she had received them. I came back two hours later and the lady was extremely drunk in her […]
I am a Superhost with Airbnb. I had a guest cancel a reservation on me the day before her arrival, by saying she had COVID. I called to see how to proceed from an Airbnb representative. I was told the guest needed to provide medical certification or proof that she indeed had tested positive in […]
When my city registration expired, my account was unregistered for one month while I worked on getting my registration renewed. Now I have the new registration, but Airbnb blocked the account from accepting new bookings, and won’t allow me to update the registration because the “local government has denied your registration.” I contacted Airbnb four […]
We received a booking in December 2020 for check-in on Dec. 25. The guest messaged us a few days before to say that they were nervous to come down as the COVID numbers had been increasing. We offered them a keyless check-in and to keep to all the COVID protocols strictly. On the day before […]
I decided to rent out my property for the Christmas holiday. I was selective as some people had too many in their party, or had large dogs — I accept animals under 25 lbs. I rented to a woman who said there would be her and two dogs. I usually only accept one pet but […]
I was happy to stumble across Airbnb Hell, as that’s exactly what happened to me as a host. I had used the platform for years as a guest and loved the community and having the comforts of home when traveling. When a chance to travel to climb and work presented itself, I felt this was […]
I called Airbnb today with a simple question. They have dodged and squirmed and promised to have a manager call me, but they have essentially gone into hiding. When I signed up as a host (I’m an excellent host) I was told that I was in control of the settings that would control who could […]
We went to Todos Santos, Mexico to relax and unwind staying at an Airbnb. However, Airbnb turned that into the most stressful week of our lives. We have a cabin on our property in British Columbia that my wife rents out on Airbnb. However, she has had her account suspended from Airbnb by the safety […]
Our first stay in Costa Rica we used Airbnb for a stay that should have lasted three weeks. Because of problems with the host and his large dog, the host agreed to let us leave early. After we left he did not return our messages and eventually sent an email saying that he had decided […]
I booked an Airbnb for two nights and I should have known I was going to have an issue when the host never responded to my inquiry about early check in. Later I messaged them again and she seemed really confused and didn’t get back to me with any firm information until 12:30 the afternoon […]
We are a Superhost family who has been using Airbnb since September 2019. This was the second time around the Airbnb had sabotaged our listings. We recently had a nightmare guest, who had horrible reviews on Airbnb. We tried to give them another chance and decided to host them. She was a nightmare. She sublet […]
I feel that Airbnb has taken a drastic downward spiral and supporting its “partners,” as they eloquently call its hosts. It’s just plain bad business and I find it condescending in light of its behavior. I’m sure I’m not the only Superhost that has been treated so poorly. The platform seems to have taken a […]
After a year of lockdowns in Melbourne our two families decided to book a holiday on the Gold Coast. Due to another outbreak, our lockdown has been extended and I approached the host for a refund or a credit. The host has replied saying there was no refund or credit but I could reschedule. I […]
My account from Airbnb goes back to a time years before COVID. A time when hosts were treated fairly, a time when accounts were handled by representatives from my own country. I was inexperienced back then and made rookie mistakes like allowing parties. I didn’t look at how local drug dealers and prostitutes used the […]
I made a big mistake when I used Airbnb. I have had three tenants staying in my apartment for two months. While I know Airbnb is offering a very bad solution and not protecting its hosts when it comes to actual long stays , I took tenants who I made sure needed to leave the […]
What is wrong with Airbnb? As a host, it seems like there is a lot wrong with the company, thus the reason why I have decided to leave their platform. I am throwing in the towel after only three months working with the company. I wish I could point to one issue with the platform, […]
Facing a last-minute cancellation from a host after already arriving in a foreign country, an Airbnb guest has to find accommodations with the help of a taxi driver.
A group of Airbnb guests gets it into their heads that because they reserved one area of a property, they are entitled to use the rest at their own discretion.
An Airbnb guest leaves a host’s home covered with burn marks and strange items after baiting them with a fake profile picture and description.
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