These are the most recent 25 stories from real Airbnb Hosts. Read More Airbnb Hosting Stories.
I feel that Airbnb has taken a drastic downward spiral and supporting its “partners,” as they eloquently call its hosts. It’s just plain bad business and I find it condescending in light of its behavior. I’m sure I’m not the only Superhost that has been treated so poorly. The platform seems to have taken a […]
After a year of lockdowns in Melbourne our two families decided to book a holiday on the Gold Coast. Due to another outbreak, our lockdown has been extended and I approached the host for a refund or a credit. The host has replied saying there was no refund or credit but I could reschedule. I […]
My account from Airbnb goes back to a time years before COVID. A time when hosts were treated fairly, a time when accounts were handled by representatives from my own country. I was inexperienced back then and made rookie mistakes like allowing parties. I didn’t look at how local drug dealers and prostitutes used the […]
I made a big mistake when I used Airbnb. I have had three tenants staying in my apartment for two months. While I know Airbnb is offering a very bad solution and not protecting its hosts when it comes to actual long stays , I took tenants who I made sure needed to leave the […]
What is wrong with Airbnb? As a host, it seems like there is a lot wrong with the company, thus the reason why I have decided to leave their platform. I am throwing in the towel after only three months working with the company. I wish I could point to one issue with the platform, […]
Facing a last-minute cancellation from a host after already arriving in a foreign country, an Airbnb guest has to find accommodations with the help of a taxi driver.
A group of Airbnb guests gets it into their heads that because they reserved one area of a property, they are entitled to use the rest at their own discretion.
An Airbnb guest leaves a host’s home covered with burn marks and strange items after baiting them with a fake profile picture and description.
I work at a mid-sized property with many rooms up on Airbnb. Last Friday we had a customer that had a $550 booking for the weekend and they didn’t come. It was University of Virginia graduation weekend and if we had known the guests were not coming we could have rented the cottage in a […]
My husband and I own a house out of state that has been vacant and on the market for over a year. The other night our neighbors contacted us to notify us there were multiple cars and motorcycles parked in our driveway with a party going on inside. After an investigation by the police, we […]
I have been an Airbnb Super host since my first review in 2015. In April, two men checked in saying they were twins in town to meet sisters they had never met. I rent a lower level apartment in my home. Their three-night reservation began with a loud, drunken bash until 3:00 AM that included […]
My husband and I own a house out of state that has been vacant and on the market for over a year. Last night our neighbors contacted us to notify us there were multiple cars and motorcycles parked in our driveway with a party going on inside. After investigation by the police we found out […]
The guests I had the most problems with were from Airbnb. I was protecting my home, property, and neighborhood and there is no age discrimination where there is the potential for an increase to my risk and liability. I have rented to all races, ethnic groups, and religions. I would never discriminate in those case, […]
This is a recent story of how Airbnb has gotten too big to care. We have been hosts and guests since 2010 with 213 five-star reviews. We recently had a guest who booked our home through Airbnb for three adults. He never showed up, but 15 other people did. We found out through his secretary […]
I was an Airbnb host for several years. In December, I was assaulted by Airbnb guests from Canada overstaying at my rental home. I called 911, and police officers photographed my injuries at the station. My Airbnb account was closed, and the reservations were canceled. The guest contacted me via text message about my account […]
Due to my experiences as a host, it is my opinion Airbnb is very derelict in creating a safe platform. I recently had a guest get booked without my usual radar. He arrived with four guests instead of two and lied about the extra people not actually staying. He broke rules about staying up later […]
There’s this listing on Airbnb for a property of mine. Wait a minute, I am not renting this property. The host is someone else and they don’t have my consent. I have contacted Airbnb support and they told me to write a letter explaining the case and scan it. At first I was a bit […]
I am a Airbnb host and have just been in a spat with Airbnb customer service all day. For the last 12 months I have kept my Superhost status and was given a $100 voucher to use on other Airbnbs. I booked a few days away with my kids this weekend but because Auckland has […]
Months ago Airbnb removed security deposits from our listings claiming that we didn’t need them because they had insurance that protected their hosts. Three different claims have resulted in absolutely nothing beyond wasting about 20 hours of my time. They are always waiting for another department to get it done and claim because they are […]
We are currently under investigation from Airbnb after a guest who stayed at our place for the last 40 days (into their 100-day stay) decided to make a false claim against my husband and I for “violating their privacy.” After the guest’s initial inquiry about staying at our cottage in northern Ontario, we told them […]
I have been hosting two houses on Airbnb for over three years and until now I had never had any issues. I fear that this one is far from over. A few months ago I got a request for a long term stay from a lady who claimed to be friends with my gardener, Harris […]
Recently we had a very strong summer of bookings at our coastal house. All of our reviews were very positive — even those who had minor issues provided positive feedback — until the last booking. The guest stated our property was not worth the price and that we charged $100 a night higher than what […]
I booked a condo in Tagaytay, Philippines with residences renting on a monthly basis. Here they had a policy of people over age 65 not allowed out due to COVID, but not many stay home. Maybe the condo staff who do check ins let me stay due to my age? I contacted the host to […]
As a property manager I use many OTA (online travel agent) platforms. The most difficult to deal with is Airbnb. Their lack of customer service makes it impossible to resolve issues in a timely fashion, if at all. The last issue I had was a staff member accidentally putting a refund request through to the […]
We added a new gite (vacation home) to our existing Airbnb account. I reached the end of the process but was then thwarted by the verification process. I scanned and attached a passport (which I had not been asked to do on my first gite and although a message is now there the posting is […]
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