Three Days of Pure Harassment over a Simple Misunderstanding

We arrived at our Airbnb today after 3:00 PM to check in. I walked in the backyard and found a pair of shoes — I didn’t know they were expensive, tried them on, and bought them back into the house. My son and I went out to dinner and when we came back we’re accused by host of stealing them. She stated they were her daughters and expensive and now she can’t return them and called the cops on me. I was horrified; I took them into the house to protect them. I didn’t text the host because I didn’t think it was my job to find out who these shoes belonged to. I offered to pay for them but they started to say nasty things to me again with the police there so I said we should wait until tomorrow.

I’m here with my family and we have nowhere to go. Everything is booked and there are no available rooms. The host broke into the house to get these shoes without my permission. I even called my husband during this and he stated what if I found a frisbee or a bottle of wine? How am I supposed to know? I didn’t harm or use anything. Just took them into the house. I want to feel safe here and not be pressured to buy these shoes.

The next two days were pure harassment. She called the cops on us for the next two days to force us to buy the shoes. It was a complete waste of time for the police and for my family. The host continued to watch the cameras on the home to see when we would come back from an activity. As soon as we arrived back at the home the cops would arrive 15 minutes later. The host also yelled profanities from the street to the house in the sunroom when we were putting sunblock on. My son took video of that interaction and we sent it to Airbnb.

Since this story has been uploaded to the platform, the matter has been handled by Airbnb and I was given a full refund and the host has been banned. You are not allowed to break into someone else’s space unless it is an absolute emergency. I want to thank Airbnb for handling this matter in a timely, professional way, listening to the guest’s side, and not thinking of the money made from the host.

When the host found out she was going to be banned, and the police said I was not going to be charged, she started yelling at Airbnb and the police. If any items are left in a shared space contracted by an Airbnb guest it is not the responsibility of the guest to secure the items.

Foreign Guest from Hell -Host almost lost apartment

I live over seas and rent out my property in the states. I needed to rent it out quick before I left the country this time around and someone responded to my ad that I had placed for a sublet. Long story short, I said let’s do it through airBNB since you are a foreign national and won’t be able to do a back ground check here with my Landlord. She wasn’t able to pay the amount airBNB wanted to charge with all fees and such so I thought it would be ok to have her pay me monthly instead of through airBNB. This guest ended up getting me nearly evicted from my apartment. She literally called 5 times a day to complain about little things, and then I get emails from the maintenance man that the guest slammed the door and yelled at him. Come to find out it’s someone else babysitting her child who speaks no English. I get an email after the guest had been there a month about how she needed to leave….the cops had been called out to my specific apartment 5 times and there were over 20 noise complaints and safety violations from her on my apartment. When I called airBNB to have her kicked out they got her out and then terminated my account because they said I violated the terms of service. What a great way to help someone out with the guest from hell. I make one mistake trying to help out a supposed nice woman and her child and you permanently ban me from the site. AirBNB is an awful company and the customer relations team is even worse. They won’t talk to you but send you emails at their convenience and won’t reply to your questions in those emails.