Worst Airbnb Host Ever: Kicked Out for ‘Party’

Save yourself the time, money, and joy you will be stripped from. I’ve traveled around the world, stayed in hotels, hostels, and Airbnbs but have never in my life had such a terrible experience. What happened? Grab some popcorn, because this is a long one.

In all my years on Airbnb, I’ve only ever received five-star reviews from my hosts. Why is that? Because I’m a respectful, young adult that was raised with a sound moral compass.

The situation: I booked a stay at an Airbnb home in San Diego to take a break from work and relax for the weekend. The host had a pool, big backyard, and a nice home so it was the perfect scenario.

Little did I know that I was walking into a trap. From the moment I walked up to the house I was being watched and listened to on the ring camera and backyard cameras. Not only that, but within an hour of me being there, I get a text from the host stating that she was concerned because there was “a lot of movement” in the front yard. What was the movement? Myself and my friends unloading our groceries and bags going back and forth from the car.

Now I understand that hosts may get paranoid from time to time so I sent her a very nice text letting her know that we were simply unloading our cars. I even offered to give her a call so she could talk to me and have peace of mind that that was the case. After speaking with her for about 15-20 minutes, the host was supposedly relaxed.

The next day, we planned to sit by the pool, play corn hole, prepare some BBQ, and listen to some music from a small portable speaker. Just about what you do when you’re on vacation. To my surprise, I get a message from the host telling me that she got a noise complaint from the neighbors because we’re having a “party” and have too many guests. Keep in mind, I had let her know that during the day, we would have an additional two couples (four people) join us to hang out that were local.

If that’s a party, then don’t even bother bringing your family here because your kids might get arrested for having too much fun in the pool. Not only that, but I find it disturbing that we were constantly being watched through the camera. It felt invasive and weird. I felt like we were walking on egg shells the entire time instead of enjoying our stay.

I’ll finish with this. The host sent me a message on Airbnb mid afternoon telling me that we have to leave the property due to the complaint. No warning, Airbnb doesn’t contact me (which they have to according to their policies), nothing. So now we’re stranded in San Diego.

We end up having to book a hotel and still proceed to clean the house and grab our luggage so that it’s left in better shape that it was before. Our entire trip was ruined and on top of everything, the host is requesting $800 for “extra people and linens.”

P.S. She told us that she isn’t allowed to host vacation rentals in her neighborhood… weird.

Airbnb Hosts Get Guest Arrested After Misunderstanding

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On Jan. 11, I moved out of my apartment and chose to stay in an Airbnb for two weeks with my three-year-old son until getting a different place. I paid $1,136 for Jan. 11-25. The first four days my son and I were there, 6-7 different men came in and out of the unit fixing and replacing things. The first Friday, our fourth day, the host asked if someone could come over the weekend to fix yet something else. I did not answer this text message as I did not want to be rude and say no.

I just did not want anyone there for the weekend as we had had no peace. On the first and second days there, they locked up the piano that was advertised with the place. This happened while my son and I walked to lunch a block away. On the fifth day, nobody entered, nobody texted, and nobody called. The next day at 10:30-11:00 I heard a knock as I was in the shower. I left the door open to the bathroom because of my three year old.

I was taken aback and yelled “I am in the shower you will have to come back!”

Approximately 2-3 minutes later, I was exiting the shower and I heard “beep beep beep beep waaaahhhhhh!” There he was, standing in the doorway looking at me in the nude, in shock, unable to cover myself. I recognized him as the same man who fixed the shower, and put the lock on the piano. He left very quickly, leaving the door unlocked.

I instantly texted the host saying I had enough, that I was going to Airbnb about the privacy violations. She fed me a sob story about how I would be messing with the income for her family of six and I dropped it and let it go. The next day, her husband along with herself came over to fix the drip under the sink and spray for bugs because that water had brought cockroaches according to the feces left behind.

We began to talk about my personal life and I advised them that I moved out of my townhouse because my ex father in law had just brutally assaulted me there. I proceeded to tell them I recently received an email from the efile system stating I had a warrant for breaking a NOCO. I continued to tell them that I am not a fugitive on the run, that I in fact wrote the judge an emergency statement asking for permission to turn myself in so that I could find a suitable sitter, being I am the sole provider for my son. He agreed.

Less than 24 hours later, I was arrested at the Airbnb while the host had someone video tape the entire incident, take pictures of my guests, and called me in on behalf of the warrant. Upon being released from jail the following morning, I powered my phone on to read a text message sent by the host two hours after my arrest saying they packed up all of my belongings and removed them. I had nowhere to go, and none of my child’s belongings, nor mine.

She has since posted a review on my profile for Airbnb which will prevent me from renting further, including false accusations such as “she has a very concerning record.” When in fact, Airbnb conducts background checks, I sent her my government issued ID before checking in, and I’ve only ever been in trouble for driving with a suspended license.

Her husband just now brought me my belongings, $100s in spoiled food, and ruined toys. Airbnb has turned a blind eye to all of this. Furthermore, the host’s husband offered me permanent residency via their church and exclaimed they only want what’s best for my son and I.

What was deemed an emergency situation two weeks ago has still gone unheard and unnoticed. I have begun contacting legal representatives as a week ago I requested a new case manager and mine is still emailing asking the same questions as on day one.

Lying Airbnb Superhost in Vancouver Kicks us out

Compared to other stories, this is not the worst, but it was truly upsetting, especially for old friends, one of whom was dying. We rented an apartment with a view, which was beautiful, but nothing else was up to snuff.

The apartment was so tiny that one of us had to sleep on a love seat (the only soft, albeit uncomfortable, place to sit in the place) and another on the floor of an unheated, cold, windy porch since there was not even floor space inside. We were charged extra for a third adult, with no mention that the apartment was really not meant for more than a close couple or an individual.

The Airbnb property manager refused to give us more than one key, because he didn’t like the woman traveling with us (three retirees from different parts of the world). The Airbnb “Superhost” said the security guards would let us up on the elevator to our floor and we could deal from there, if we wanted to go out individually. The security guards would not let us up and thought that the manager was a scammer. We had a difficult time trying to coordinate our schedules so that we could get back in since our phones didn’t work internationally and we couldn’t buy any phones for short-term use. There were many uncomfortable situations.

We at least knew that the manager did have the owner’s permission since we were kicked out (without a word of thanks or accommodation) one evening so the owners could come in with their contractor. Much to the manger’s chagrin, we were late getting out so we met the owners, but couldn’t stay because there was literally no room for six people in the apartment.

This was not an inexpensive rental. We would have done better at a hotel down the street. So, beware, shop around, and don’t always trust Airbnb reviews.

No Help, No Refund in an Airbnb Emergency

My son and girlfriend rented a room in Ft. Lauderdale. The room was not as presented, but they tried to deal with it. They were supposed to have a double bedroom and no used condoms on the floor.

While there, my son was robbed, threatened to be shot, and left the property. They tried to reach Airbnb since arriving at this unit over the room situation and could not get through to a person. Police were called to the hotel after the incident. The hotel clerk told my son and his girlfriend they needed to leave before something happened. Again, there was no help from Airbnb.

They left their unit at 1:00 AM and had nowhere to go. Their money was tied up in this unit and they would not give their money back but promised to get it to them. We got a frantic phone call at 2:00 AM that our kids were on the streets. Still nothing from Airbnb. We got on the phone and still nothing. I bet if it was their kids something would have been done.

I posted this and suddenly I got a call. The kids and I had tried to get in touch with them for weeks after this happened and got a total run around. They actually put me through the whole process three more times: telling the same story, promises to do something, promises to call back. But, they did send me an email asking me to state it all over again, and then after I did, they told me “because of my lack of response they are ending the dispute.”

Are you freakin kidding me? Every time you call they mention how the calls are being recorded. Check your recordings and email history. I have called at least 15 times. The problem is, they know that this happened to young adults juggling jobs and school and they could wear them down. I won’t be worn down.

How can a company allow this? They know it happened — there are police reports. They removed this stay from their listings and they think telling me that it has been handled internally helps those kids and future kids in any way? They deserve their money back at a place they couldn’t even stay.

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Airbnb Truly is Hell When They Defend Guests Like These

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I was happy to stumble across Airbnb Hell, as that’s exactly what happened to me as a host. I had used the platform for years as a guest and loved the community and having the comforts of home when traveling. When a chance to travel to climb and work presented itself, I felt this was a no brainer to make some additional money while gone. However, my experience was cut very short after my second guest booked for a week and decided to violate all the house rules.

I alerted this guest that I would be by to pick up my truck camper and explained not to block it in. She told me family was visiting but ensured it would not be a problem. Upon arrival, my camper was blocked in, and after attempting multiple calls, text, and knocking on the door and seeing children inside unattended, I decided to let myself in. The house smelled strongly of marijuana, which I’m not opposed to but not in the home. Four young children were on the couch and I had a “no one under 12” policy. Then a cat appeared.

After speaking with the guest and explaining the house rules, I decided her ignorance might be honest and decided to give them another chance. However after climbing the next day and returning into service range I was alerted by my neighbor co-host there were more children and now a dog on the property. At the same time the guest had requested to book additional time, to which I responded “your stay is being canceled and I would like you to leave the home immediately.” All communication stopped and I sent the co-host over only for them to lock the door and refuse to answer.

The following morning I sent my best friend — a strong male — over to attempt to resolve this matter. However, again, they wouldn’t answer and he informed them that he would be letting himself in. Upon arrival, the same violations were occurring and he and the boyfriend got into an argument. Basically I called the police to have them removed for trespassing because Airbnb continued to say they were working on the matter.

I sent the police over with my friend and they were astonished the guest had been there for days and not weeks or a month. There were cameras up, random new tools most definitely stolen and all kinds of weird stuff. They stayed until the guests finally gathered their possessions and I thanked them for their service. This whole time for over 48 hours Airbnb support did basically nothing besides state they were looking into the matter. With the s%#&, smoke, drugs, and the thought of my newly remolded home being destroyed I took matters into my own hands.

Within 72 hours, I got a wonderful pre-Christmas gift of being removed from the app. I’ve attempted to be reinstated but can’t file the forms due to Airbnb locking my account. When calling and emailing them I’m basically running in a circle. With other bookings coming, I paid my co-hosts a large additional cleaning fee, and funds to replace the sheets and blankets.

I’m now left with that cost and the horror of attempting to resolve this as it feels like I’m in purgatory. Basically Airbnb can get AIDS, COVID, and be tortured for all I care at this point. They have the worst customer service I’ve experienced in my 38 years of existence. Thank you all for listening to my rant and I only hope no one ever experiences anything like this.

Illegal Airbnb Took Money That I Worked My Whole Life For

My host was illegally listing a property. I moved across the country to take a prestigious research job and to study at a prestigious school, but when the town apartment inspector showed up, she told me it was illegal. Airbnb promised to refund me my hotel room, gas and toll money back to my former community, but did not. I then went into another Airbnb because I was basically without a home, and that guy was a pervert and I had to flee. I got a third of my promised hotel reimbursements, and none of my gas and toll money reimbursed.

I maxed out credit cards to pay for this (some with high APRs) trusting I would get my money back from Airbnb as promised, but no. I was out of work and home for a month, and Airbnb has not done what they have promised. No more prestigious job or school, and I am in debt for $4,000 because of this. I finally found a home, but Airbnb has still not given some of my money back. I cannot afford hangers for my clothes, let alone winter boots or food now. My life is ruined, and both the illegal listing and the pervert are still on the platform.

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The Grouchy Airbnb Host that Stole Christmas

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I booked a room from Nov. 30 to Jan. 4. I had just moved back to Colorado springs and was attempting to get re-established. Upon checking in, it seemed a bit of a strange set up. There was the main area with the living room, the kitchen, and the den. Up the narrow staircase there were four rooms and a small bathroom. Each room was numbered on the door.

As I came to find out, the host, his wife, and three young daughters all live in the basement level of the apartment, when they are not all occupying the common areas with cooking or meals or remote learning. So I wouldn’t call them common areas — they are his family’s area and you can use them if you want though it seems to be frowned upon as I was the only guest that seemed to be using the dining room or den.

There was a girl living in one room who seemed to be a permanent resident as she had plants growing in her windowsill. She was never there and kept her dog locked up 20 hours a day. The dog barked and banged on the door viciously every time I went up or downstairs.

There was a backyard area but it was cumbersome to get to via a side gate and completely covered in dog feces. The lower patio area was strewn with kids’ tents, old rusty chairs and other debris. When I first arrived I brought poo bags but after seeing the crap covered yard and no one else making an effort (he has a dog too) I said, “why bother?”

I tried to make the best of it, but it was awkward as other guests were either not there most of the time, or hid in their rooms, taking meals in their rooms. They expect you to do your dishes right away, but of course being a family of five they leave the sink full quite often. You are provided your own mini fridge which is nice.

Another thing is you are always being watched on camera. There are cameras everywhere in the “common” areas on the main floor. I was really craving a soda which I don’t normally drink. I drank a Pepsi out of a 12 pack on top of another guest’s fridge, with the full intention of replacing it. I know probably shouldn’t have but hardly a cardinal sin.

Less than a minute later, the host came running up the stairs and started checking things. He obviously saw what happened, and was down in the basement spying on his guests. He finally brought it up and I said I was sorry. I bought the other guest a liter to replace the can and still she left a note on her fridge saying to “stay out of her stuff” Even though she herself had commandeered one of my tupperware containers.

I worked late sometimes doing Doordash and had to let my dogs out when I got home, sometimes at like 1:00, 2:00 AM or later. I started getting messages via the app that I was being too loud and waking him up outside of his hours. He works from home so he’s always there, watching. His poor kids are forced to live down in the small basement area in a single bedroom. I only know the layout of the basement level because he allowed me to do laundry once with very restricted hours because his washer and dryer are also down there. When I saw it, it was in complete squalor: dirty blankets and dishes.

Like I said, I tried to make the best of it and be a good guest. Then the real trouble started. I need to mention that I was in the hospital in Texas for two weeks prior to returning to Colorado and had emergency knee surgery due to certain complications. I discussed some of the details with the host in casual conversation at about day 20. He then began asking me questions about whether I still had an “active infection” and telling me to wash my hands.

Apparently he suddenly became very concerned; it became very awkward quickly. Soon thereafter I suffered a severe ankle sprain and was completely bedridden for the next two days. I was in a lot of pain, and when I hobbled to the bathroom or to take my dogs down to potty, I’m sure made a lot of noise. One time when I was stumbling around the kitchen at night trying to make some food I heard him yell from the basement “you’re making too much noise.” No offer to help — both he and his wife were aware of my condition and just watched me suffer.

I will say in all fairness the hosts did take my dogs out for me like three times, once brought me water, and she bright me an ice pack. On Christmas Eve I got an appointment to see the doctor on short notice for a cancellation. I had less than 90 minutes to get there. I asked the hosts if they could take me to the doctor for like $10, and they said they were busy. I tried to get ready as best I could and struggled to take a bath and get dressed.

I hobbled to my car with no help and tried to make it in time. I didn’t make it. I was really upset. I then got my Christmas dinner from Boston Market and ate alone in my car at the park. When I got home that night there was no close parking by the house. My ankle was throbbing, my wrists tired from using the crutches. I just wanted to get to bed.

I parked behind his SUV and sent him a text letting him know the situation. Very coldly he texted back he needed to be able to move his vehicle “at any moment.” I asked if maybe he could park my car up the street I got no response.

I woke up Christmas Day. My foot was somewhat better, and I managed to make it to the grocery store. I used the handicapped cart to get my groceries which was embarrassing. I came home, put my groceries away, and was not in a great mood. I told the host something to the effect that, well in 100 years we’ll all be dead and no one will remember this anyway. She very sarcastically said “well have a wonderful day” and went down to the basement.

About 30 minutes later I got a call from Airbnb stating very matter of factly that I had violated the terms of service and my reservation had been cancelled. Dumbfounded, I asked what that meant. They told me I needed to leave to property immediately. I tried to talk to the host, but it became quickly obvious this was a premeditated decision to get rid of me, with my busted ankle on Christmas Day.

I had to pack all my things. The host carried my bags down and I loaded up my car. Airbnb did put me in a hotel last night, for one night, but I was unable to book anything else due to the ongoing “investigation.” I used my mother’s credit card to book the room so the refund is going to her card and will not do me any good. I am currently broke as I hadn’t worked and literally spent my last $25 on groceries an hour before I was tossed to the curb.

I am writing this from my hotel bed. My ankle is bruised and swollen still, I’m hobbling along the best I can with no help and all the walking and moving from yesterday has not helped my condition. I am currently 50 minutes from being homeless, as checkout is at noon. I have $3 in my account and as of now cannot book another Airbnb using my mother’s card. Being this close to New Years there are ever decreasing options every time I look. If they decide to ban me, I’m not sure what I’ll do. Long story short, do not ever, ever stay at this house in Colorado Springs, lest you meet a similar fate.

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Kicked Out of Airbnb After Accidental Slip

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In February, I booked a room in Barcelona for five weeks to attend a language school. The hostess fought to give me a different room than the one I had booked. I didn’t accept that. When I later asked to prolong maybe the time of rental she said she just accepted cash. I didn’t accept that either.

Shortly afterwards I received the message that my father was very ill. I phoned a lot in my room. At that night I had to go to the toilet with the floor wet and I slipped. The hostess called the police and an ambulance. The police left but I was driven to a hospital. There was nothing badly found and I drove back to my room. The hostess did not open the door. So I now had to call the police to get to my things.

The hostess said a lot in Spanish, kicked me out, and reported something to Airbnb. A neighbor girl who was interested in my room because she had a smaller one put my things in a sack without being asked. I was that upset and helpless. I flew home and tried to contact Airbnb. The platform banned me without ever listening to me.

I am deeply sad about this behavior by Airbnb. I’ve had so many years of outstanding good experiences with that platform. I wish somebody could help me open my account or look at my story again.

Airbnb Hell in Japan After Cancellation

I had the worst experience in my life with Airbnb in Japan. I’m a permanent resident in Japan and had to book a place for a short stay while I’m waiting to go back home. The host who handled my stay treated the situation as if it was nothing. The place was dirty with cockroaches everywhere, plus bedbugs.

I tried to contact him by phone several times and he didn’t answer the calls at all. I don’t know what his issue was with residents: he didn’t answer the calls, he just didn’t want to chat. I decided to report directly to Airbnb support, which tried to get a refund to minimize the damage from the situation.

On Oct. 3, after Airbnb tried to reach the host for a whole day, the host cancelled my stay at 10:00 PM and asked me to leave the place by 10:00 AM the next day just like that, without any previous notice. I had to spent money on transportation, hotels, and handle the moving out by myself with more than 300 kg of suitcases and stuff.

I confess that Airbnb did a good job but I don’t see any protection for the guests in these cases. How come hosts can do this with such short notice? Especially in Japan, where everything is so proper and you have to give notice for everything. I’m very disappointed with the service, the place, the host, and specially his attitude.

I don’t recommend foreigners stay at Airbnb properties in Japan. You won’t have any rights. It’s much better pay for a hotel where you won’t have troubles like this. I will go determine my rights with my lawyer, because this is not the right attitude. I felt offended and disrespected.

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Accused of Theft and Lying About Smells

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My wife and I rented an Airbnb e to celebrate our first anniversary. From day one it smelled like a dog kennel. The second day, we found one bed bug which the co-host implied that we could’ve been responsible for rather than just quietly making things right. She moved us to a different room that was much better, but then the next day, she and her daughter accused us of messing with the way their appliances were plugged in and costing them $95 for an electrical inspection, when we didn’t and had absolutely no reason to.

The host’s daughter did not objectively serve us and was hardly involved as opposed to her mom. We filed a complaint with Airbnb the next day and the hosts kicked us out, though we had not officially told them we were canceling our reservation. They falsely accused us of filing a complaint of theft against them and took pictures of our naturally messy room before we had time to clean it up. They reported us to Airbnb corporate for vandalizing and trashing their place.