I am a Filipino citizen and would like to share this story hoping that would reach the head of Airbnb or the right person to act swiftly and accordingly. During my search for places to stay, for which I needed to attach my visa application for Norway, a friend of mine suggested Airbnb. It was my first time using Airbnb. Their apps and website seemed amazing because they were so quick to find what I needed in Oslo, Norway: a property for a month’s stay from October 13 to November 12, 2017.
The first property that I successfully booked from a host charged my credit card after a week. It was then cancelled by the host and I received an email from the Airbnb Team:
“A refund of ₱62627.91 has been issued to your credit card for your reservation at the ‘modern studio apartment with view’ (you originally paid ₱62627.91). While this refund is immediate on our part, it can take up to 15 business days for the funds to reach your account. Thanks, The Airbnb Team.”
Below my email message to them:
“Good day Airbnb Team! This is my third time to message you to follow up but it seems you are ignoring my messages. I know perfectly well that you are receiving this because in the message itself from Airbnb between the host and guest you immediately deleted you can see an attempt to exchange contact numbers and email addresses. It has already been a month and five days and yet the refunds have not yet reached my account. Give me some updates and actions regarding my refund. I am impatiently awaiting your prompt reply or otherwise you will have a bad image on social media and the international news.”
I don’t know if someone had the same nightmare that I am experiencing, but the Airbnb’s greed in collecting payment quickly but slow to respond or act swiftly to refund payment to the guest is obvious. Though I booked another property with Airbnb which successfully charged my credit card again, I hope this time the host will not cancel it and I hope not to receive or find future surprises from Airbnb. I am still awaiting Airbnb’s refund. I wish that you guys all out there shout out your negative experiences with Airbnb to the international press to expose their greedy scheme. They ignore their responsibility to act immediately in terms of refunding payment to guests like me. I will keep sharing and shout out my story until they listen and act accordingly.