Tag Archives: airbnb registration

Airbnb Shut off Bookings over Local Registration Error

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When my city registration expired, my account was unregistered for one month while I worked on getting my registration renewed. Now I have the new registration, but Airbnb blocked the account from accepting new bookings, and won’t allow me to update the registration because the “local government has denied your registration.”

I contacted Airbnb four times to get this resolved. They always say, “regular support cannot handle this, it needs to be handled by a special team. I will forward this to them.” Then they close the support ticket. Here’s the furthest I got:

“My department conducts all of its correspondence via email, since we deal with sensitive issues and written documentation of our communication is required. We closed this message thread, and we will answer your request by email. I hope you can understand the need for this caution.”

It’s been two weeks with no reply. I’m a host of three years with 450 reviews and bookings of $60,000 last year, so Airbnb probably makes $15,000 per year with their cut while I do all the work. This is the service and support I get. Screw you Airbnb.

Airbnb Superhosts Receive no Help with Fraud

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Following the fraudulent use of our Home Sharing Certificate number by an unknown Airbnb host, the City of Los Angeles had Airbnb de-list out home for short-term rentals. The city investigated, and reissued our permit when they confirmed the fraud. They notified Airbnb we had been issued the new permit. We were informed that Airbnb simply needed to remove the restriction from its end, to allow us to relist for short-term rentals.

However, Airbnb still will not let us relist for short-term rentals — after two weeks. We have called support, chatted and emailed, but there has been no response other than being told repeatedly that our case has been “escalated.”

We have never heard from any member of this escalation team. We’ve emailed a copy of the new certificate, and even sent them a copy of the fraudulent listing’s page with our certificate number on it. We have exclusively used Airbnb as our rental platform, but will now list on other sources, and more actively solicit direct rentals through friends, and NextDoor. Eventually, we will drop Airbnb.