Airbnb Hell News

See the latest Airbnb Hell Articles here:

Being told ‘No matter what, I cannot get my money back‘

We are four senior women (over 70) who booked a friend’s vacation back on January 29 for travel beginning on May 11. We paid in full, looking forward to the vacation. Then COVID-19 hit. We contacted the host and explained we were concerned: two ladies had frail husbands and one lady had respiratory problems. We […]

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Host and Airbnb Contradicting Each Other

I booked a five-month reservation with a Superhost through Airbnb. After 24 days, I cancelled the reservation for multiple reasons: the dirty TP in the bathroom; my food being eaten; and when the host said one of his employees had been exposed to someone with the virus. The host said there was a 30-day cancellation […]

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Airbnb Refused to Give Full Cash Refund

Airbnb’s COVID-19 cancellation policy says I will be offered a full cash refund, as my situation fits the criteria. I am eligible for a full cash refund. Was I offered a full cash refund? No. I was offered less than half my money as a cash refund, or I could accept a credit of the […]

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Not Happy About Airbnb’s Cancellation Policy

My son was due to be married in NY in August. I had paid $3800 to secure an Airbnb accommodation. I am in Australia. The wedding has been postponed for one year and travel is not allowed. The host has been lovely. However, as I cancelled, Airbnb is holding $901 in fees. They say this […]

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COVID Refund Nightmare Over France Airbnb Cancellation

My family of four was supposed to travel to France at the end of June. Clearly with the state of things we can’t go. I cancelled the reservation. On my host’s page, it clearly says that I am entitled to a 50% refund minus the Airbnb service charges. When I talked to Airbnb, they told […]

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Unable to Get a Full Refund Due to Airbnb Policy

Airbnb customer service was unable to approve or give out a 100% refund due to me cancelling the reservation before their policy updates on April 1, 2020. I made the cancellation at the beginning of March due to the coronavirus pandemic. Now my country Malaysia has to prolong the country lockdown until June 9. Airbnb […]

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Not Impressed with Airbnb Experiences Overall

I stayed in a few Airbnbs over the world in 2016. I decided to try Airbnb because I wanted the experience of living as a local would. I wanted the experience of getting to know the culture and lifestyle of the places I was visiting on an authentic level. I wanted to stay in places […]

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Disappointed Airbnb Guest in the Time of COVID

We booked our family holiday with a $4000 deposit. We talked to our host. Under his policy, he wouldn’t give us a refund or travel credit. As our borders closed, we contacted Airbnb. We saw on the company’s social media on March 19 that guests would be compensated. After emails back and forth to Airbnb […]

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Refund or Credit? Make up your Mind, Airbnb

On March 5, I made a reservation to go to Prince Edward Island using Airbnb for mid-May. In April, my conference was canceled, and in fact the province was closed to non-residents so I could not even enter the jurisdiction to use my Airbnb reservation if I wanted to. When I went to the Airbnb […]

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Coronavirus Refunds in Short Supply with Airbnb

I had a really bad experience with Airbnb. In January 2020 I booked a reservation for August 2020 in Croatia. As I am 57, on April 5 I decided to cancel the reservation because I was afraid that I couldn’t travel and because I was afraid about COVID-19 as well. I am about to lose […]

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