Airbnb Hell News

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Penthouse from Airbnb Hell in Puerto Rico

I have used Airbnb for several years now and it’s always disappointing. The pictures never reflect the actual unit and they are always enhanced. Most of the time there are always problems with the unit and it takes several days to have them fixed if the host ever fixes them. I rented a unit that […]

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Airbnb Denies Refund for Hotel and Laundry Expenses as Promised

I booked a hostel on Airbnb in June 2022. It was my first experience at a hostel and I did not know Airbnb allowed hostels on their website. Based on the number of good reviews of the place and the high prices of the city I was traveling to (Copenhagen), I decided to give it […]

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Airbnb Service the Last Two Years has Gotten Very Bad

I am a long time Airbnb user and for the past two years the quality of service with Airbnb has gone completely downhill. I have many experiences to share. Since March 2021, the quality of hosts’ service has gotten very bad and at the same time Airbnb has raised its service fees and rental rates. […]

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Suspended From Hosting After 5 Years, Then Reinstated?

Airbnb notified me that my account was suspended after a criminal record was found on a consumer report. The only criminal record that was on that report was a misdemeanor for writing a $300 bad check in 2012. I reached out to the third party Airbnb used to obtain the report and they instructed me […]

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Host Harassment After Five-Star Stay in Quebec

This is not a horror story but a cautionary tale. Hosts should be held accountable for their conduct, don’t you think? My first experience with Airbnb was great until it wasn’t. My friend and I took a weekend trip to Mont Tremblant in Québec. Things were great. It was a sunny day and the drive […]

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Airbnb Business Model: Profit Over Human Safety

I just had the worst travel experience of my life at this Airbnb. This company is deplorable and has put profit over human life. I would like to share my story because I hope no one will ever have to go through what I am currently going through with them. My family (nine adults and […]

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Discrimination by Airbnb Host over Service Dog

After carefully searching for two weeks, I finally decided on an Airbnb to book for a month, while I was new to the Los Angeles area. It was a decent commute for me, and the price was good. Most importantly, it allowed pets. I have a service dog, so legally through both Airbnb and laws […]

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Odd Pet Situation: Host Expects Guests to Take Care of Dogs?

I will start off by saying that this Airbnb listing did not mention that pets were in the apartment, so I was both shocked and pleasantly surprised (I like animals) when I saw two small dogs outside on the patio. They were puppies. I don’t mind dogs, and I just thought that they belonged to […]

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No Refunds, No Matter What? An Airbnb Guest Weighs in

It was my first time using Airbnb and I was excited. After researching and looking at over 20 places in San Juan, Puerto Rico, I found a place that looked amazing (which it does, in the pictures). But this is not about how amazing the place is or the conditions of the place once I […]

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My Account was Suspended then Cancelled without Notice

My current Airbnb guest arrived and he wasn’t the person in the profile picture who booked the house. The next day another car pulled up with two extra guests bringing the total to ten people in a three-bedroom house. I complained to the guest who immediately verbally attacked me so suggested he call Airbnb to […]

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