Airbnb Hell News

See the latest Airbnb Hell Articles here:

Airbnb Nightmare From Lack of Basic Amenities

We checked into a property for Airbnb. We immediately noticed black mold covering the entire HVAC system and surrounding closet within the interior of the property. The semi-attached townhome was completely filthy from top to bottom. There were dead dried up lizard carcasses spread throughout the interior. The property pool (regular sized hot-tub) was actually […]

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There’s No One Home at Airbnb Support

I just spent a splendid two weeks trying to get through to Airbnb support. I have received robot messages from several mythological support people. Some are insulting, some claim to be supportive and not do anything, and none seem to read the messages I sent. Yesterday they added another fun category of pretending to call […]

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Airbnb Account Suspended for No Reason

After spending thousands of dollars in Airbnbs in Europe and the U.S. my account has been suspended with no explanation. I have had many positive experiences with Airbnb where I wrote positive reviews for hosts and they in turn wrote positive reviews of me. I tried to get on my account and was asked to […]

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No One Paid for the Damage to My Furniture

My Sept. 11 reservation was a nightmare. The person lied about coming with her boyfriend. On the day, she showed up alone, inspected my place, and asked many personal questions. That night, four people came to my place and made noise until 1:30 AM. As a single woman, I was terrified after hearing many male […]

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Host Refuses to Communicate About Cancellation

We had plans to travel to the U.S. in October that were cancelled due to COVID. Alternative bookings were made for a property in Australia from Oct. 3-10 (we had stayed in this property 12 months ago with a great review from the host). The cancellation policy on the listing at the time of booking […]

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No Refund for $2600 Due to COVID Circumstances

We cancelled our rental on March 21 for our stay in Austin scheduled for October 22-27 through Airbnb with a deposit $2,581.62 due to COVID-related complications. We booked in January. Neither the host nor Airbnb will refund our money due to their strict policy of “no cancellations” unless there are extenuating circumstances. COVID falls under […]

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Not Happy After Leaving Airbnb in an Hour

It’s been a long time since my little family and I had gotten away. We chose a home in Lantana, FL through Airbnb to rent for the Labor Day Weekend. As soon as we got there, there was a very strong mold and mildew odor and of course my oldest daughter has allergies. That smell […]

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Fleas, Cockroaches, and a Late Check-in

These Airbnb hosts made us wait an hour and a half after our check-in time to actually let us check in. Our dog caught fleas and there were live cockroaches, dirty floors, and a slimy shower. The hosts actually admitted to all of this. They said we broke their blinds when we never touched them […]

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Accused of Theft and Lying About Smells

My wife and I rented an Airbnb e to celebrate our first anniversary. From day one it smelled like a dog kennel. The second day, we found one bed bug which the co-host implied that we could’ve been responsible for rather than just quietly making things right. She moved us to a different room that […]

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Charged for Two Airbnb Stays in One Night

The Airbnb unit we were staying in developed a water leak from the upstairs apartment. We called the host and tried to get in touch with Airbnb, but could reach neither. It was getting late and so we panicked and booked something else nearby. We drove over to the new booking and it was just […]

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