I made a big mistake when I used Airbnb. I have had three tenants staying in my apartment for two months. While I know Airbnb is offering a very bad solution and not protecting its hosts when it comes to actual long stays , I took tenants who I made sure needed to leave the apartment within a time frame.
Towards the end of their stay, I was shocked one day to discover by accident that Airbnb cancelled the reservation and refunded the guests $12,000 without contacting me — not a single email. They gave them back the money for their entire stay, despite the fact that they stayed two months without even approaching me.
I went to the apartment to check what was going on, and I was in shock to discover that the tenants were still in the apartment, despite the fact that the reservation has been cancelled a few days ago. They immediately called the police on me and I was kicked out of my own apartment by a team of the police, a complete shock. I contacted Airbnb and have been on the line for hours. Calls are disconnected, transferring me from one representative to another. I realized it is a s%$t show.
Airbnb created basically a situation where I have people using my apartment for two months without paying a dime. I have no protection from this terrible company and I need to take out of my pocket money for lawyers to evict the tenants and rectify this situation.