Airbnb Guest: The Closet is Not a Bathroom

I’m going to share with you our very worst Airbnb experience. We have a suite in our house. It was Valentine’s Day and this couple rented our place.

They showed up and everything was fine. The next morning they messaged, “Can we have a late checkout?” and we said, “Yea, sure. You can check out at 12:00 PM.” because our checkout is normally 11:00 AM and we had more guests coming.

We do all the cleaning ourselves and so we had to get it ready for the next guests. Luckily I was gone to lunch with my sister-in-law and so my husband went in at 12:00 PM.

I received this message from him: “I don’t know what went on!” He sent me a picture of poop on the floor in our Airbnb in the closet. How bizarre — this has never happened.

I was like, “Ok, I can come home… I’ll try and come home.” We have three kids. It’s hard to clean when you have three kids and we were trying to get it ready for the next guests.

I got home and the story got worse. My husband started cleaning more and he found that our guests had pooped in our hamper in the closet. There was a lot of blood and we ended up having to throw away bedding, sheets, our hamper, pillows and towels. It was disgusting and we were shocked.

We messaged our guests. We had taken pictures of everything and she acted shocked too.

She said, “I had no idea that happened. I am so sorry.”

We still said, “We need to charge you.”

We got it all cleaned up, but definitely, hands-down, worst Airbnb experience we had. I don’t think it can get much worse than that. Our guess is that they were super drunk or or using drugs or something and thought, in the middle of the night, that our closet that’s in the bedroom was the bathroom and the hamper was the toilet.

Airbnb House of Horror Contained Blood and Mold

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As a travel nurse housing can be difficult in some areas. I turned to Airbnb which is a last resort for housing. The host only showed four pictures: two of the front of the house and two of the front rooms. When I walked into her house it was a nightmare. There was blood on the fireplace glass, mold on the carpet, open containers in the refrigerator, urine on the bed hidden with a sheet, who knows what in the shower, and these were just a few things.

We booked it out of there. I returned the key to the neighbor I got it from and he looked shocked. I told him that house was nasty and unlivable. We called Airbnb and they were horrified. We called the host twice and emailed three times with no response. We sent her the pictures. A day later she cancelled so I got a full refund and Airbnb refunded me half of the cost for extra expenses that I incurred because of the host. I am still traumatized by the photos. She also didn’t have any reviews since 2018 but I gave her a chance. Big mistake.

Broke and Unhappy After Customer Service Experience

I’m highly disappointed in my recent experience with Airbnb’s customer service. My friends and I booked what turned out to be a scam listing. We were already about 8 hours into our 11-hour drive to the beach when we received a notification from Airbnb that our booking had been canceled and we wouldn’t be penalized for the late cancelation.

We expressed that we were already over halfway there and were left with no place to stay. We were told that Airbnb would book us a new place to stay and get back to us within an hour. We never heard back from them. We ended up booking the only other pet-friendly beach house in the area that turned out to be four times the price of where we initially thought we were staying.

We reached out to Airbnb many times and were told that we had to wait until our assigned case manager contacted us and that no one else could help us. My friends and I now owe a difference of $700 per person for the new booking and Airbnb has refused to cover any of this difference. Now I’m broke and upset and my whole vacation was ruined because of this.

Charged for Two Airbnb Stays in One Night

The Airbnb unit we were staying in developed a water leak from the upstairs apartment. We called the host and tried to get in touch with Airbnb, but could reach neither. It was getting late and so we panicked and booked something else nearby.

We drove over to the new booking and it was just a rundown residential suite. It didn’t even have an outside window — not what we wanted for our vacation in the mountains. I promptly cancelled but the host would not return my money. He had done nothing at all and lost nothing in the brief interim between my booking and cancellation.

We ended up staying at the original place once the leak was repaired, but there were drying mats down and two dehumidifiers for the remainder of our trip. Airbnb never did respond to our initial plea for help and sided with the host of the apartment we panic booked. Surely there must be some negligence on their part for not responding.

Suddenly Unable to Book After Three Years

I am a three-year guest of Airbnb and have never had a problem until last week. I went to book a room. After getting to the confirmation page, I clicked on it and a page popped up saying I needed to verify my ID card. The cards do not scan. I have spent hours and hours on the phone and online. I received three different emails from Airbnb saying all three cards are confirmed. My government ID has a green check and verified next to it on my personal info page, and I still can’t not sign in. I was told an ambassador would contact me, along with a few other who never did contact me. Now the latest online support told me my account is going through through verification process, but they have no idea how long that will take. I’m not sure I even believe them anymore. I have been led around and lied to. The phones lines are not available now, and even the support team is not getting back to me. I have spent over $3,000 with Airbnb, and now I cannot book a room. There is no problem on my end; I even went to my banks and checked all my cards were clear. None of them have ever had a problem.

Waking up to a Stranger in my Airbnb Room

I booked a place with Airbnb last night. It was a pretty neat place, nice and cozy. I had planned to go out but it was raining and cold. I was tired, so I decided to stay in. I watched lots of movies. It was pretty cool. Then I went to sleep.

I’ve been dealing with an itch due to dermatitis, so it was better for me to be naked after applying some anti-itch lotion. In the morning, I was woken up by the sound of snoring. I was like: what is that sound? How loud are the neighbours? I remember that there was this creepy video I watched online where a guy who claimed his house was haunted said he heard noises of someone snoring next to his bed, but I was like… nah… most likely the neighbours.

I tried to ignore it, but was trying to figure out where the sound was coming from. It sounded like it was coming from a wall where there was no room, so that was strange. Then I opened my eyes.

There was no ghost next to me, but there was a mass at the foot of my bed; some guy was sleeping there. Some random Korean dude… snoring at the foot of the bed… I was like wtf? So I woke him up and was like… what are you doing in my room? Get the f%$# out!

He’s like “Oh, it’s a double room. I thought it was booked for two people?”

I was like wtf? I didn’t even make sense. It was just a single room with a single bed. So I told him to get out. I couldn’t believe this… I was ready to leave. He called the host and gave me the phone. It turned out the host gave us both the same instructions to go to the same room. I promptly requested a refund.