I’m a first time user who will NEVER use Airbnb again. I reserved a long-term stay (30 days) with a host through Airbnb. They quickly took half the amount – $1700 – from my credit card. Then I needed to cancel. I was within my refund window. There was lots of chatter with accommodating texts between the host and myself, two weeks prior to the reservation cancel request. Then nothing. She had three days to respond to my refund request. Of course she didn’t. After those three days, Airbnb sent a notice that I could receive up to $1580 minus their $75 fee, which would be refunded within three days. This is what ended up happening. And they offered to help resolve things with my host. This was a one-time chance to reach anyone via text through the link Airbnb provided. After the initial request, it literally dead ends not allowing me to reach out to Airbnb until they respond. It has now been almost a month. I can’t text, email or contact anyone! Thankfully, my credit card company allowed me to dispute the charge. I have some kind of control over fighting for MY money. Where was Airbnb’s customer protection?