Slum House Throws Female Guest out at 2 AM

This was my first Airbnb, and it will be my last. I thought it would be nice to stay with someone local since I wouldn’t be in the room most of the time I was there. Checking in was easy, but I was confused about the key situation even though I read the rules.

My room had a bed that was unmade, and host said his cleaning lady hadn’t come yet. No biggie. I just slept on another bed. The sheets had an odor to them. I didn’t think much of it because I wasn’t going to be there often. I saw a key outside my door, but assumed it was the previous tenants’ key since the room had not been cleaned.

I came to find out I was using the lockbox key. I was called to return it and retrieve my other key. The person’s voice was full with attitude when I explained I couldn’t close the lockbox. He said he would do it. I didn’t let it get to me.

When I came home that night, I had some problems with the front door, and my new key. I used the lockbox key to open it, and then to my dismay could not shut it. I did not want to leave the house key outside, because it wasn’t safe, and I did not want to take the key again, and be met with attitude. It was late.

I texted my host to ask for help, but then figured it out and apologized for bothering him. I locked the door and went to my room. I saw my light was on, and the door was wide open. I left in the afternoon with some friends. My door was shut, and lights were off. I also saw three plastic cups. One was empty, another was full of water, and the last one had a brown liquor. Then I noticed my luggage had been searched, and there was a sports bra on my bed. That sports bra didn’t even belong to me.

I did not want to wake my host since I had already with my lockbox question. I just needed to be sure that I had rented the room for myself, and was not sharing it with others. This was my first time using Airbnb, and I thought maybe I had made a mistake. When I texted my host to ask I was quickly met with sarcastic remarks, and told that it wasn’t working out – I should just go.

I was a woman staying alone in another city that I didn’t know. It was 2:00 AM, and he was asking me to leave. I told him I didn’t have anywhere else to go. He kept with the insults the whole conversation, so I packed, and left. He kept insisting that he wasn’t a hotel, and it wasn’t worth his time for what I was paying. I was also made fun of for not locking my door. The lockbox key I was using previously did not lock my door, so I assumed the other one didn’t as well.

I was shaken, and betrayed. Who would just throw a woman out on their own at that time of night? This horrible person would. I was refunded close to $40. The house in the pictures looks funky, and cool. In actuality it is a run down dirty house with hardly any art at all. It stinks, and felt like I was staying at a halfway house, or men’s dorm.

I would not recommend Airbnb, especially for women. I’m sure the host will have a smart response to my story, and try to belittle me. It is okay. I just want to expose him and his crappy art house so no other woman will feel violated, as I did that night.

Deceptive Profile Led to Being Charged for Damage

This is regarding the Airbnb apartment listed at this link. The profile is deceptive, making the property look big enough for four people without any clutter. Due to this deception, I booked this place, but it was hell to stay there and inevitably my son broke an exposed light bulb by his bed. I would have been happy to pay for that lightbulb, but I was charged an unreasonable amount of money.

The host also made a questionable claim that we spilled something on one of his cheap kitchen chairs. The host asked for $118 for damages that were at most approximately $8. It went to Airbnb mediation and they basically split the difference, charging me $68. It’s still extremely unreasonable for $8 worth of damage. Because this dispute was “mediated” by Airbnb I had no recourse. They took the money out of my account and I could not object. All Airbnb customers are vulnerable to this type of mistreatment.

Furthermore, before this verdict was handed down, I posted this review to protest the awful place:

“I was deceived by the 5-star reviews when I booked this [property]. I wish I had read the written reviews more carefully. Most mention negatives even when they gave five stars. This place was horrible. First, when I showed the address to Israelis they all told me that it is a dangerous neighborhood full of drugs, prostitution, crime, and gangs. There is graffiti, dog poop everywhere you walk, and trash blocking the sidewalks.

Second, the apartment was tiny. Profile pictures are deceptive, taken from angles that make it appear larger, and crammed with more furniture than shown in the photos and lots of junk everywhere. There was an exposed lightbulb next to the bench that served as my son’s bed. Inevitably my son bumped it and then the host tried to charge us a crazy amount for his damaged exposed lightbulb (more below).

There are no closets or drawers to put things. The only place to keep things is in your suitcase, but no floor space. So you need to hop over your suitcases whenever you cross the floor. When we complained, he said to put everything on a tiny box that already had his own junk on it. There is no parking since open spots are immediately filled in this dangerous, overcrowded neighborhood. When you try to stop in front, other cars start honking immediately.

We had to hike in and lug our stuff from a long way away. The profile mentions the climb, but fails to say that the staircase is very narrow, dirty and dark with weird wires and pipes sticking out. Dog poop on the floor. The shower is unusable because the water is always cold and splashes everywhere.

Worst of all, the host is a first class jerk. He falsely accused us of breaking “house rules” when we are very conscientious and followed the rules scrupulously. He falsely accused us of taking his remote control that we left in his apartment and tried to extort an exorbitant amount of money from us for a spill on a chair that I doubt was ours and his broken exposed lightbulb next to the bench my poor son had to sleep on. Read the other reviews before booking and don’t rely on the stars.”

Everything I wrote was true and no one disputed the facts. Nevertheless. Airbnb removed my review and wouldn’t allow me to post another one, so other people could be warned about how awful this place was. I suspect that this host’s good reviews are likely the result of all negative reviews getting purged. This brings into question the integrity of all Airbnb reviews, not just the integrity of those at this particular place.

I Paid Outside Airbnb for a Condo, Not a Filthy Trailer

I contacted the host for this Airbnb and was asked to pay her directly, circumventing Airbnb payment system to get a reduced rate. When I arrived at the rental I was shown to a filthy trailer seething with decades-old cigarette smoke. The pictures were of another trailer nearby occupied by the host’s mother and depicting a charming residence being advertised as a condo at the time. She has removed that claim from the posting as of now.

As we stood in the trailer my throat began to swell from reactions to the toxic smoke coating the interior of the trailer. I explained to her I could not stay there and asked for a refund, to which she agreed right away. She and her mother were as charming as could be and I left confident they would give me the refund they promised. I asked several times, and finally she relayed that I would get the refund “the next week”.

Next week came and went with her continuing to ignore further inquiries about my refund. Finally she texted me asking why I really needed the refund since I was so wealthy (not true at all). I then contacted Airbnb, who responded telling me they couldn’t help since I paid her outside the system (at her request of course) and as of this posting they continue to advertise for this fraudulent listing. Beware of renting from this listing – it’s a fraud.

Airbnb Booking was Reserved on Another Website

I couldn’t believe that the cottage I booked on Airbnb had been booked six days earlier after I paid via PayPal on January 6th. The host messaged me after my itinerary was confirmed to tell me. She said that I could not stay in her accommodation even though I had paid and my booking was confirmed. She told me that January 8th had been booked out via booking.com on New Year’s Eve. This must be a new year’s resolution joke. You can’t place your accommodation on different websites like this. You are managing your booking details yourself. You should’ve had sufficient time to indicate “the property is unavailable ” on your Airbnb bookings. There were six days between New Year’s Eve and January 6th. You messed up your bookings and you should take responsibility. You can’t walk away after having taken money. That is called ripping people off. I have also attached my booking files to support my true personal experience with this Airbnb host and the website. I am sure that both the host and Airbnb are to blame. Both of the parties have faults. Now I am stuck.

Airbnb Almost Homeless in San Juan

My initial correspondence with an Airbnb host was early in November when I made a reservation for 12/22-12/23. Her last remark to me was that I would hear from her closer to the check in date with the information I would need.

Fast forward to 12/20. I had still not heard from her. I sent two emails through the Airbnb website. No response. On the evening of 12/21, I called her, having a feeling of panic that I would not have a place to stay upon my arrival the next day. I was able to get in touch with her and she assured me that there was nothing to worry about. She also said I needed to install the app so that she could send me all the information I needed. I immediately followed her advice. There was still no message from her.

While sitting in the airport on 12/22 on my way to San Juan, my expected arrival date, I sent her two messages through Whatsapp. No response to either one. I called her through Whatsapp. No response. My plane was now getting ready to take off and as far as I was concerned when I landed, I would have no place to stay. I tried calling her multiple times and no response. Finally at 7:37 PM on 12/22 she responded: “Tomorrow I’ll be in the property waiting for you. Check in time is 3:00 PM.”

It was nice to finally have a response, but I was supposed to check in that night. When I arrived in San Juan at 2:00 AM, I tried calling four times until she finally picked up. It was at this time that she gave me an attitude that she was sleeping and there was no way she would be able to meet me at the unit. My reservation was for this evening and I previously explained to her that I would get in very late at night, so I am not sure why I received an attitude. I then requested that she cancel my reservation so that I would have my money refunded. She told me that she was sleeping and couldn’t do that; I needed to cancel the reservation. This worried me because of the cancellation policy of 24 hours.

I went on my vacation for ten nights and came back to an email from Airbnb that my money was in fact refunded. I do not recommend you choose to stay at a place where the host clearly has no regard for her tenants. This is unfortunate as it was my first time trying Airbnb. I will be very hesitant to use this service in the future.

Airbnb is a Joke, Abandoned in Bangkok

I want to share my story so you don’t get screwed like me. I had a reservation in Bangkok for two weeks and I already paid for it by credit card. It had been accepted by the host and I received a receipt. It all sounded cool, but definitely was not.

I arrived at BKK on January 1st and contacted the host – he didn’t answer. I said to myself: “Okay, maybe tomorrow, at my check in time”. There was no answer then as well. Here’s the best part. After 30 hours of flying and waiting almost three hours in the street, exhausted to where I couldn’t even walk, he messaged me, saying: “Hi, I didn’t accept this request and no payment was received.”

I contacted Airbnb – no answer from their messaging system or by phone. Cancellation is another fake procedure as I got error messages all the time through the website and the app. What if I didn’t have the money for a hotel, as I am depending on my accepted reservation. What if I had my wife and kids with me? What if I am here for medical reasons? I just imagine they don’t give a s&%t. All they care about is the money.

If anyone from Airbnb is reading this, I’ve got some news for you. My cousin is a lawyer in San Francisco; I am taking this to court. You will be sorry for this – you have my word on it. To anyone with families and kids, be careful when you plan to reserve an Airbnb.

Disappointing Experience with Vindictive Host

We recently stayed (Boxing Day 2017) at this Airbnb and found the experience to be less than that what we have come expect and what we are accustomed to with Airbnb. We had two friends with us (this was their Christmas present from us, and their first experience with Airbnb) and sadly they have stated that they would never use Airbnb if this was an example of what to expect.

The host was not home when we arrived, which wasn’t an issue. When she arrived home, she was very communicative. We had no issue with the host at this point. However, the facilities were not as we expected. The pool was green, and although it was to cool to swim on that particular day, anyone arriving later in the week would not have had the option, though it is clearly listed as an attraction on the Airbnb page. The host stated she had told us that the pool was not usable but we do not recall her saying this at any point.

There was very limited communication by the host, and the normal message from Airbnb to “pack your bags”, etc. was not sent to my email. We had to contact the host on Christmas Day to ensure that the booking was confirmed, and received a terse message to say that the booking had been confirmed months ago.

There was street parking only (not an issue as the area is quite safe). The listing stated ‘private facilities’ for our use; however, this was not the case. The bathroom was full of cosmetics, and items used by the family, and whilst there, the child of the house was using these facilities. There was no soap to wash our hands in either the upstairs or downstairs bathroom/toilet (which makes one wonder about the hygiene of the family members).

The house itself was definitely not clean, contrary to what the host replied in her review. A ‘continental breakfast’ was offered – we declined as we are on a special diet – but we told the host that the other couple with us would like the breakfast. On the morning of our departure the host said she normally sets up the breakfast for guests but had to rush off to drop her son off to a camp. She waved towards the cupboard and said ‘help yourself, there is bread in there and in the freezer’. We found a loaf of white bread, not the continental breakfast items as clearly stated on the listing.

We left the place tidy, and pondered for several days about what to state in the review. We decided to give an honest review, and then on the evening of January 2nd received a very nasty phone call from the host, followed by an equally nasty strange message that we were sent to her house to “deliberately sabotage [the experience] and that they were set up and will make the connection. Nobody is that cheap. The public domain will speak for itself. You are so unsophisticated.”

In the phone call she mentioned a couple of names of the people that had ‘set us up’. We are very perplexed by this as this was a completely cold contact found on Airbnb and we booked in August 2017. The phone call and message left us both very shaken, feeling threatened, and will make us more wary of using Airbnb in the future and giving honest reviews. My husband is currently recovering from cancer, which we chatted about with the host very openly, her final words on the nasty phone call were ‘no wonder you have cancer’ and then hung up, which left us both very distressed and having a sleepless night. This was followed up by the strange text message.

Cold Showers, Rude Host, and Ultimately a Terrible Experience

My husband and I recently travelled to Portugal. We had been visiting different cities in Portugal and staying in multiple Airbnb homes. We came across a listing for an entire house to rent for one month in Alentejo, Portugal. I talked to the host who was listed as a woman and had over 100+ four-star reviews for multiple properties and rooms across Portugal. The place we were interested in was a new listing with no reviews. Looking back, this should have been an obvious red flag.

I spent two days talking to the host on the Airbnb messenger and confirming that the entire place had hot water, a washing machine and a router that had wifi. I informed the host numerous times that I work from home; therefore, I would be relying on wifi. They informed me on the Airbnb messenger that they had all these amenities. The host also stated that the city had a taxi rank and close amenities but no local transport. The host volunteered to pick us up from our current Airbnb listing for a small fee and take us to their home by car.

In the morning a man arrived and claimed that he was working on behalf of the host and would be handling all our needs. He admitted that he had been pretending to be the host I was talking to, and that he was close friends with the host and used her account to list his house. This was odd but at this point, I had already made payment for one month through Airbnb and I thought as long as the place was as advertised it would be fine.

It turned out that there was no wifi in the house; there was not even a router. It was a 3G mobile hotspot that would jump between one or two bars and sometimes not work at all. There was no hot water whatsoever. The man had no clue how to operate the washing machine after he claimed that the house was his. He brought out a manual for the washing machine in Portuguese which we translated and used to operate the washing machine. It was clear that he did not own the house.

As it was within the 24 hours of us checking in to the listing, I contacted Airbnb and informed them of what was going on. Luckily, Airbnb refunded me 20% of the listing and gave me back 50% of my first night. I was also given the option to get a full refund and 20% discount on a new listing if I wanted to leave that night. Unfortunately, the small village we were in did not have a taxi rank that was in use; there was no means of us leaving the village. As it was during the popular summer season, a lot of the listings available on Airbnb were either too far away or unavailable.

We spent one month with no hot water and limited internet. Airbnb insisted that the host should try to rectify the issue and tried to reach out to the woman that owned the host Airbnb account. Her boyfriend called me and said that he was away at sea and could not drive down to fix the internet issues or the lack of hot water. He proceeded to try to speak broken English with me and tell me that there was hot water and that he had driven from Porto to Alentejo four days before our booking to ensure that everything was fine. As his English was bad, I spoke Portuguese to him so he could clearly understand everything I was saying. However, he insisted on speaking English and would not listen at all to anything we were saying, insisting that everything was fine.

Eventually, it was futile talking to him so I hung up and informed Airbnb of what he had told us. When the man that pretended to be the original host returned on the day we checked out, he stated that there was hot water. He proceeded to change the gas tank quietly while we were in the bedroom tidying up and thought that I was not watching him. He then declared that there was hot water and that we were not using the boiler properly. I informed him that I saw him changing the gas tank. He had absolutely nothing to say. Why lie? Why not just admit that the gas tank had run out before our booking?

I asked him why he lied about having a router and wifi, and he said that it was a small village and worked well for him. That was not what I asked him on the Airbnb messenger or in person. During our stay, we had to boil water with pots to take “showers” because he and the original host could not be bothered to ensure that there was a filled gas tank.

I left a negative review on the listing and Airbnb deleted it; the listing is still up. I wonder if this is why the place has no reviews – because Airbnb is deleting them. The moral of this experience is if you want to try and get some sort of refund or assistance from Airbnb, communicate in detail with prospective and current hosts on the messaging app. Airbnb can see everything that is said. Avoid phone calls if possible that discuss important issues. Avoid emails too. Communicate via the app so that all cards are on the table; I cannot stress this enough.

We are now staying in our last listing with another host who lied about having wifi with an ethernet port. Airbnb has offered me a partial refund if the mobile hotspot continues to give us issues. Why? Because I communicated everything through the app.

Airbnb is Spewing Hot Air Regarding Their Policies

Hotels are expensive, so I thought I would check out the bed and breakfast plan for accommodations. Having just returned from Canada and having paid more than I thought I would for a regular hotel – it advertised in and I booked in US dollar; I paid in Canadian – I got pulled over by customs for bringing back fruit (which was declared) and got the full inspection. I was in no mood for any more surprises.

I found a nice listing on Airbnb near Toronto and it mentioned a parking permit was required by the city. I asked the host what the procedure was: did she or her husband provide this, or did I have to obtain the permit? I also asked if there were 13% taxes on top of the listed price. She replied that she only responds to serious inquiries and I should get back to her when I “get my travel plans right.” Then she would explain the parking procedure.

How does she know if I’m serious or not? I found that to be very rude. I responded that I asked her politely and the site explicitly requests the guest to “explain a little about themselves.” I thought the story about the hotel was appropriate. She replied again: “No disrespect or rudeness intended. I am not comfortable with your story, your wording, your inquiry, and no picture.” A photo is not required by the website and she didn’t mention that the first time.

I replied with a full explanation of why I was inquiring. I found it very odd that she had a problem answering questions and that I found her insincere that she “meant no disrespect” when she disparaged everything in my brief inquiry. I contacted Airbnb. Everyone but the last person to whom I spoke was very courteous, and I will admit they said at the beginning it didn’t seem to violate their policy of nondiscrimination. However, I would say if you read their “about us” policy clearly, they go on and on about respect and inclusion. I see no reason they couldn’t have contacted the host and simply asked why it was such a problem to answer a question or two.

Oddly, they then sent an automated response “we hope you problem is resolved.” If it wasn’t, I had 24 hours to respond. I replied and didn’t hear anything for several days. I called back and the representative I spoke to refused to transfer me to a supervisor and told me it sounded like I had a “personality conflict” with the host. They advised me to “find other accommodations.” I already said that in my reply to the host that I would seek other lodging.

For a site that blathers on and on about respect and inclusion, at the very least they should have chastised the host for being so rude. Airbnb should have contacted me and let me know my complaint was dismissed, especially since they required a response within 24 hours.. If Airbnb can’t require hosts be courteous, I would never trust them to resolve a complicated issue.

Hosts are a bit too Overbearing at Spanish Airbnb

I booked with Airbnb only once, and will never do it again. It was in Tenerife, Los Cristianos, and my host was a complete psychopath. Having just escaped from another psychopath, which was the reason I left the country and traveled abroad, I was pretty overwhelmed. First of all, she lied about everything, was untrustworthy and pushy, and added hidden costs for everything. I kind of knew she was off from the first time she replied to my message when I was still in the booking process; I should have listened to my intuition.

After the first few days of my stay it became worse: she started harassing me in the apartment and sending random people to “check on me”, with the typical “I am worried about you” gaslighting. I was thinking “I am an adult on vacation and you’re not my mom. You aren’t worried – you’re a psychopath.”

I started feeling so unsafe I left after one and a half weeks. I paid for a month, so I called Airbnb. Customer service was of the same mentality, especially because I made the mistake of letting the host know I was about to contact them, and being a good psychopath, she called them first with some made up BS about me as if she were the victim. I never got any refund, and I had to find new accommodations by myself in a panic. I’ll stick with hotels from now on; those provide better quality service anyway, and they’re also safer and more trustworthy. When I’m in a hotel room alone I don’t feel like I’m exposed to a sick person with no help if things go south.