Airbnb Host Stories

These are the most recent 25 stories from real Airbnb Hosts.  Read More Airbnb Hosting Stories.


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The Inner Workings of Airbnb: What They Won’t Tell You

While I am still waiting for an outcome on my own host nightmare – 35 days and counting – I thought I would share this bit of information with all you wonderful people here on Airbnb Hell. I’ve been perusing the stories of hosts and guests alike. It’s all very sad and alarming as to the […]

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Airbnb Refuses Refund due to Loud Masturbating Host

We checked into Scott’s home in Silver Lake, CA after a couple of long flights. I’m from Chicago and my partner is from London. Scott welcomed us in and showed us to our room. He was very pleasant face-to-face. After no more than ten minutes, we left to get a late dinner. We returned around […]

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Tax Season: Airbnb Team Lies About Paperwork

On January 10th, 2017 I contacted Airbnb customer service. I am in the process of filing my taxes and found that my 1099-K for 2014 was missing. I do have the 1099-K for 2015. I have logged eight hours talking on the phone with customer service representatives and have been referred to their “Tax Team” […]

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You be the judge: Who is at fault, the host or guest?

My experience with Lane & Elizabeth was absolutely awful. As I reached out to Lane attempting to meet at the house at 3:00 PM to check in, he could not make it at that time and it wasn’t convenient enough for him; he pushed it to 4:00. The second I walked into Lane’s place there was an […]

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Host Pet Allergy Problem: Awful Airbnb Guests

I have had several problems with Airbnb in the past and I am a Superhost. This time was so crushing. I specifically stated I have a no pet policy because my oldest is extremely asthmatic to dogs and cats. I came home to find the guests brought a dog into my home and it defecated […]

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Lost Over $7,000 Due to Airbnb Check In Policies

My experience with Airbnb has been unfavorable to say the least. For starters, I had helped some work associates book a property as they had to be in Los Angeles to work on a construction project. Since these are close personal associates, I offered to book through my account since the guys had never used […]

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Airbnb Guest Destroyed Flooring Amounting to $1,000

My very first guest stayed at my condo for two weeks. Needless to say, I was quite ecstatic since it was my first time hosting. I thoroughly cleaned the place, stocked up up the kitchen, provided clean linen and extra towels, the works. Throughout his stay I was kind of worried because whenever I texted […]

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Airbnb – Are they burning down their house?

A little over a year ago I wandered into this vacation rental business, first signing with VRBO- then Airbnb. 2 very different platforms – 2 very different types of clientele. We had our first booking within 20 minutes of going live on VRBO and within 24 hours had 2 more confirmed weeks by different families. […]

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No Payment Following 12-Day Airbnb Stay in Italy

Having hosted someone from Italy for 12 days in our Australian apartment in January we are still waiting for payment. We received an automated email saying we would be paid on January 23rd. We have been on Airbnb’s books for four years now and have Superhost status. Despite numerous calls to their call centre – the […]

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Host Nightmare: Religious Beliefs vs. Guest Rights

I have had the worst experience hosting in my house. The guest’s name is Fernando, staying from January 10th to February 14th, 2017. I’m really upset about his behavior – his irresponsible act of throwing a lot of tissues into my toilet until it was clogged. I spent 350,000 rupees to fix that and I decided to […]

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Airbnb Guest Snuck Boyfriend into Room Overnight

I hosted someone from Airbnb on February 10th. He asked me if his boyfriend could check in earlier; usually I allow guests to check in at 3:00 PM but I was flexible so I let him do it at 1:30. An hour later a friend of his boyfriend came over with his things; he told us he […]

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Airbnb Guests Damage House, Refuse to Pay

We have rented our house out for several years and recently had a party of guests who left the house in a complete mess, requiring an extra five hours of cleaning: burnt pans, broken kettle, damaged lights and kitchen utensils. Even worse, they had some sort of candles burning on the mantlepiece (we don’t allow candles) […]

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Washington DC Guest Steals Electronics… and more

For my first experience hosting with Airbnb, I hosted a gentleman from the UK for the inauguration weekend and Women’s March in Washington DC. When I arrived home, I discovered he had taken every item that may have been indicative of someone other than him living there (photos, art, my guitar) and stuffed them into […]

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Forcing Airbnb Hosts to Turn On Instant Booking

In early January 2016, I received an email from Airbnb that explained that since most guests preferred Instant Booking over talking to a prospective host, Airbnb would not list my home under guest searches. This is despite me usually getting great ratings from my Airbnb guests. Can you see how this could be seen as an aggressive attempt […]

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First-Timer Stunned After Airbnb Suspended his Account

I’m not yet a host yet but I have been trying. I became a member of Airbnb last November and got an inquiry for a booking in the first week of January 2017. I was on vacation and just received the last reminder from Airbnb to respond to a guest inquiry about our place in Kalimpong. […]

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Airbnb Guest Invites Strangers, Trashes House

A guest booked 12 people for two nights. I asked them to read our house description and rules and pay attention to our quiet time (10:30 PM) being announced there. The first night they were up and loud till 3:00 AM. I texted them and my messages were ignored. The second night they were up […]

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Scammed by Guests, Airbnb Denies me Due Process

Hello fellow Airbnbers. I’m a superhost with more than 100 five-star reviews, and although I’m new to this forum, I’ve certainly had plenty of experience with Airbnb bookings. I just had the most obvious scam pulled by a guest on MLK weekend (I’ve experienced this sort of fraud only once before, and Airbnb mediated, agreed, and […]

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I’m Not Even a User and I Can’t Stand Airbnb

I’m not even an Airbnb user and I absolutely can’t stand them anyway. So many people in my building rent their flats to tourists who get insanely drunk, shout like crazy day and night, make a mess of our shared toilets, and won’t go to sleep cause they’re too busy shouting or taking drugs and […]

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Airbnb Refuses to Pay for Damages for Guest Party

My roommate and I had a guest staying at our apartment for December break, since we were home visiting our parents. One guest in particular stayed on the 27th of December and decided to host a party. When I say party, I mean that the police were called multiple times, and we reached home two […]

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Airbnb Million Dollar Warranty is Fake

Friday evening my guests texted me with photo evidence that they broke our keys in the door lock. We are in Milan. I knew from experience that it would cost at least 500-600 euro to fix the issue. Forgetting about our evening plans, my husband and I rushed to the place with some tools, hoping we could fix […]

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Tenants Rented out Home for Super Bowl

I am a realtor and was selling a home for a client. Since the home was vacant, the seller elected to have a home tending service put tenants in the home (it helps owners with utility expenses and whatnot in exchange for a tenant staying for reduced rent paid to the home tending company). We […]

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Airbnb Unblocked my Blocked Calendar

The problem that caused an incorrect booking in April has happened again. Once again, the Airbnb system has unblocked the month of April, which I had carefully blocked for my son’s visit from out of town. In October, I carefully blocked out March 20th through May 20th for my son who would be visiting from out of town. On […]

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Airbnb Expected us to Pay for New Locks

First we were excited about Airbnb. Within 30 minutes of creating an account we had our first reservation booked for over a month and a few days later we were booked out for the next three months. A few days after our first guest moved in, she changed her reservation to about two weeks and complained […]

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Uninvited Airbnb Guest Vindictive and Petty

I’m an Airbnb superhost. I’ve generally loved my hosting experience and only ever had a few minor issues but nothing to ever make me feel how I am feeling right now. I am sitting here in tears, shaking in fear that my guest and his “mom” are going to come back. I’m home alone, my […]

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Airbnb Claim Problem with Bank Account

We have been hosts for Airbnb for two years and pride ourselves on making sure our home is in a ideal state for guests. This year on the day our first payment was due Airbnb contacted us with a claim that our bank details were incorrect. We were surprised, because nothing had changed since our […]

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15 Comments

  1. Sooo….my husband and I rent a condo out through Airbnb in southern california and in the past month we have had terrible guests. These people have stolen things off the wall, they’ve stolen brand new sheets and towels. The worst is probably the people who’ve left garbage strewn around the entire condo, and then to top it off in the bathroom they dedicated on the floor next to the toilet. Perhaps they didn’t want use the toilet they had covered in layers of vomit. I’m totally disgusted by people and really don’t want to rent out through Airbnb anymore-

  2. Christine – It’s not BnB fault you had terrible guests. I hope you lodged a complaint with BnB within 48 hours to cover the costs of the clean up and stolen items.

    If you decide to stay with BnB – then only take verified guests with host references and make sure you have clear discussions with them to find out more about them and their plans before accepting a booking

  3. Had an issue and needed to cancell my host statues. Computer problem so called into help desk. They refused to help or cancell my account . So I am going to have unwanted guest show up.

  4. Arbnb is not going to pay for anything. They may get the guests to pay, but they are not going to honor their policy. They have no morales in my experience.

  5. have been waiting a week for airbnb to unlock my disabled account no one is calling finally called them again rep said escalate call i said no i am getting nothing I am on hold right now I have just gotten another email escalating the call what a waste of time never in my life experienced such poor customer service

    • We have been “disabled” since December 12, 2016. We call & email daily with no response from trust & safety. Airbnb made our listing active for 1 day January 8, so we could leave a review. The following day the listing was disabled again. That reservation was made prior to December 12 & Airbnb was able to give me the contact # for the guest to communicate with them. Payments for 2 different stays have not been released. We were booked almost every weekend & some into the week.

  6. I not get payed
    had reservation for 60 days
    first month received money
    after creditcard crashed
    airbnb told me , they charge in2 stages
    ,..result up to me MY problem

    security keys gone and more ( tendand turnd nightly away)
    airbnb have a deposit for my room rented
    Bullshit !!!
    they never charge a deposit frm card
    i mke a claim
    no result
    and i am sure the result is : pay by your self

    i do not do any rental over 2 peridos more weith airbnb
    i do not let a guest in same day ..min 3 day advance booking for creditcard ok

    and i charge deposit at sight…if customer refuse ,easy can gohome again

    bcs a non existing deposit is none for me

    ahh airbnb told me deposits are not for peoplenot oaying rent , they only for damages
    but what
    they even not charge the deposit

  7. I have an open dispute with one of my guests. I want to write a review letting others know how horrible this guest was, but at the same time, I don’t want a negative response on my end. This kid dented my stainless steel fridge in two spots, clogged the toilet, puked on the bathroom floor, burned my bamboo chopping block, ate all my food, food and drinks all over the counters and floor, etc. In your experience (you reading) is it better to not write that review in fear of retaliation? I have perfect 5 stars and want to keep it that way. Also, I sent this dispute in a week ago and haven’t heard back from Airbnb. How long does this usually take?

  8. Make a claim with the American Arbitration Association. It costs Airbnb $3200 if you file a claim. They might just pay you instead of having to pay the fees.

  9. I have the worst experience in hosting my house.

    The guest name is Fernando, staying from 10 Jan-14 Feb 2017 in the house titled “Cheap and clean house in Bekasi, Bintara”

    I’m really upset about his behavior, his irresponsible act to throw a lot of tissues into my toilet till it was clogged. I spent Rp 350k for that and I decided to just let it be my cost.
    Second, he doesn’t put any effort to keep the house clean. Everything has always been messed out, all his clothes are scattered around the floor, and his hair after shaving is everywhere on the floor. He left the house in a condition where all my appliances ON, which is very dangerous. Can you imagine if there is any short circuit that can cause fire ignition?

    I have always asked for his permission whenever there’s a regular check and he said it is a snooping. It’s normal to have a regular check in my own house otherwise he would have broken all my stuffs.

    I do respect him as a guest in my country, but I don’t think he does the same to me. He has known from the beginning that my neighborhoods are majority muslim, and he didn’t seem to respect that.
    Last thing, I just can’t tolerate he brought a woman to have a sex with. Though there wasn’t any stated rule that prohibit adultery on my listing rules, it is an obvious covenant for muslim to never allow adultery happen in any way!!!! This isn’t a hotel, this is my house and It is STRICTLY PROHIBITED for adultery happened in my house and around that neighborhood!!!!
    And he should have known it because I have told him since the very beginning that the neighborhoods are majority muslim, and he definitely knows that muslims are prohibited to let adultery happen, but he just didn’t abide by the covenant!

    I have always tried to put my best to serve him as my guest. I’ve tried to fix anything he has complained, I’ve tried to fulfill his requests, and I’ve definitely asked for his permission when my family goes there to have a regular check. We’ve always emptied his trashes and cleaned the house.

    I apologize for this situation, but bringing a woman in the house is truly crossing the line.
    I have a lot of friends from US and all other parts in the worlds as my business partners, and this is truly the first disappointing experience for me. He is my first and my last guest because I’ve unlisted all my houses in Airbnb.

    And now, he is requesting for refund because the security chased that ‘illegal’ woman out of my house after his staying period are almost over!!!!

    After all he has done to my house, that’s really out of my sanity.

    I’m trying to call Airbnb call center in US, Malaysia and SG for so many times. I hang on the phone till 10 minutes and there isn’t any answer! It is so frustrating to have never reach Airbnb CS for resolving such problems!

    Kindly solve this please! Thanks.

  10. Perhaps AirBnB could let us see the Full Name of the guest. Then I could easily look them up in any of the social or business media. Since AirBnB users are mostly the millennials they are bound to have some internet footprint. I cancelled a guest reservation after my internet search found he was arrested recently for drug related activities.

  11. Airbnb disable my account and cancel all my upcoming rentals 21 to be exact of a total amount of 46.302$. Can someone tell me why or may help me? when i call airbnb they say thats are some technical issues and they will get bak to me. thats 2 weeks ago and I’m calling then every day for updates! horrible situation!!!

  12. I have 2 listings which have apparently been disabled by airhell, though guests can see them. But when I approve, they are told by airhell they can’t book it. One of he guests told me they were offered USD 100.= to book elsewhere without explanation. What total morons run this organisation ? They are secretive, and offer no support for hosts. Thank God for the likes of booking.com, agoda, expedia etc.

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