Airbnb Host Stories

These are the most recent 25 stories from real Airbnb Hosts.  Read More Airbnb Hosting Stories.


Earn up to $42k on HomeAway.com

Multicultural Hosts Slammed with Xenophobic Claims

This is a long story, one too long for me to live all over again as it still is stressful and leaves me anxious. However, I just discovered Airbnb Hell, so I decided to share my story and hopefully help future hosts. My wife and I have been hosts on Airbnb for a year. During […]

Posted in Host Stories | Tagged , , , , , , | Leave a comment

Airbnb Guests Doing Illegal Drugs at our Apartments

I’m not too sure which point I should be focusing on, the bad guest experiences or the Airbnb management system, but I will be explaining both so readers can be the judge. First, I had a guest book one of my apartments and checked in at night around 11:00 PM. He rang me up and […]

Posted in Host Stories | Tagged , , , , , | 1 Comment

Could it be? A positive Airbnb customer service experience?

I was renting my property with Airbnb. I had already had several great guests and I had many more booked for the rest of the year. I was then informed by the freeholder of my property that he would no longer permit short-term lets and changed the lease. This left me with a problem, as I […]

Posted in Host Stories | Tagged , , , , , | Leave a comment

How Airbnb Refused to Protect Basic Human Rights

Note from Airbnb Hell editor: this post contains strong language I would like to tell you a story about how Airbnb has treated me when I was faced with homophobic abuse at my own house by one of Airbnb guests. Let’s start from the beginning: I am renting my spare room via Airbnb in Amsterdam, […]

Posted in Host Stories | Tagged , , , , , | 3 Comments

I’m Sorry: Advice from an Long Time Airbnb Host

I just wanted to apologize for the rude behavior from other hosts. My hosting style is super casual and my only desire is to make my guests feel like they are welcome and wanted here at my cottage on the lake. I have come across other Airbnb host sites and I have read some very […]

Posted in Host Stories | Tagged , , , , , | 1 Comment

Stranger came to my door but I’m not on Airbnb

I am not a host or a guest. A week ago Friday we had a lady show up at our home saying she booked our property and wanted to get into our home. After a lengthy discussion with this lady, we looked at the Airbnb listing and it was indeed my address. However, nothing matched my home’s […]

Posted in Host Stories | Tagged , , , , , | Leave a comment

Memorial Day Airbnb Disaster Could Have Been Avoided

We have used Airbnb for almost a year now. We’ve had several issues with prices randomly changing and people booking our home for holidays at an off-season daily rate. That is not what this story is about, though. On Memorial Day Weekend 2017 we rented our house out to a party of ten. Our house […]

Posted in Host Stories | Tagged , , , , , , | 3 Comments

Broken Door Claim at Airbnb in Las Vegas

I have a condo at the MGM Signature in Las Vegas that i just recently started listing on Airbnb. I had a guest stay on Mother’s Day weekend with her boyfriend. I got a message on Airbnb from the guest saying that she was locked in the room for two hours and that MGM employees […]

Posted in Host Stories | Tagged , , , , , | Leave a comment

Please Can I Get Some Help from Airbnb?

I have been a quiet, law abiding Airbnb host for quite a few years now. I have tolerated, after agreeing to an Instant Booking, being warned that I shouldn’t say ‘no’ again (I only did once) and, if it happened again, I would be listed lower in the search results and potentially scrapped altogether. I […]

Posted in Host Stories | Tagged , , , , , | 2 Comments

Bodily Fluids Stains and No Refund from Airbnb

I am extraordinarily unhappy and feel unprotected and violated by Airbnb during my last few resolution calls. It is a vicious cycle of abuse, combing terrible customer service shielded with bad excuses the representatives call policies. Isn’t it bad enough that Airbnb allows people like this? He got to keep his account after he demonstrated an affinity for threatening […]

Posted in Host Stories | Tagged , , , , , | 2 Comments

Airbnb on Twitter Blocks Customer Complaints

@AirbnbHelp, Airbnb’s Twitter customer service handle, blocks complaints. They asked me to send a direct message on Twitter when I tweeted about their bad customer service. Then they blocked me and got Twitter to take down my tweet about them. It’s a great example of an industry giant stepping all over the little guys. I took […]

Posted in Host Stories | Tagged , , , , , | 1 Comment

Airbnb Does Not Care if Criminals Want to Rent your House

Airbnb is a giant scam. Beware. Their customer service sucks (both as a host and as a guest). But that is only the tip of their iceberg. Hosts (especially) should use VRBO or other vacation rental resources, and travelers and guests are advised to do likewise. Airbnb claims to verify their renting guests, and puts […]

Posted in Host Stories | Tagged , , , , , | Leave a comment

My Place was Trashed and Airbnb won’t Pay

A guest booked my place for three nights. She agreed to my house rules: no parties, no noise, be respectful of neighbors, and have a maximum of four occupants. She hosted a prom party with a large group until 4:00 AM and trashed my place: they jumped on the bed, ripped kitchen back splash tiles off […]

Posted in Host Stories | Tagged , , , , , , | 2 Comments

Refunded Double to Guest and Won’t Accept Responsibility

I issued a refund to the guest according to instructions on the Airbnb website. It was more than the amount Airnb originally charged. Airbnb gave the guest the amount they calculated as the refund I owed as well as the amount that I refunded. Trying to resolve this is a nightmare. I have called and […]

Posted in Host Stories | Tagged , , , , , | Comments Off on Refunded Double to Guest and Won’t Accept Responsibility

Seems That People’s Expectations Were Too High

Airbnb is not a walk in the park, nor is it easy money; anyone who wants to host should not expect this. My wife and I have been running an Airbnb – private room in our house, sharing the kitchen, bathroom, amenities – since May 2015. Although the income isn’t that significant we have the advantage […]

Posted in Host Stories | Tagged , , , , , | Comments Off on Seems That People’s Expectations Were Too High

Airbnb Calendar Glitch in Reservation Cost me $700

This happened to both my sister and myself and is not yet resolved. We live in a university town and the biggest moneymaking weekend of the year is graduation. The prices we posted on Airbnb were higher than usual, but because the site automatically reverts to your minimum price if you make any change to […]

Posted in Host Stories | Tagged , , , , , | Comments Off on Airbnb Calendar Glitch in Reservation Cost me $700

Airbnb Hell: Guest Shoots a Music Video

I allowed someone to rent my home because they were getting engaged. We do not allow parties at all and that is stated in the house rules. They said that there were only going to be four guests. When I showed up to check on my property – as I always do – to make […]

Posted in Host Stories | Tagged , , , , , | Comments Off on Airbnb Hell: Guest Shoots a Music Video

Horrible Business: Airbnb Account Hacked

I listed two of my homes on Airbnb less than one year ago. Since that time my account was hacked; I was not notified by Airbnb that this happened but only found out when I could not log in to my account. I missed bookings due to this issue and as a result lost money. […]

Posted in Host Stories | Tagged , , , , , | 1 Comment

Airbnb Trust and Safety Department Beyond Horrible

Letter to the owner of Airbnb. This is my fifth attempt sending it. Of course, there has been no response. Dear Brian, Alena, Anvita, and others, First, Brian – I’m appealing to you since you left your email address stating to bypass the Trust and Safety Department and communicate with you directly. I’m taking you […]

Posted in Host Stories | Tagged , , , , , | 2 Comments

Ghosted Without Notice for Two Weeks and Counting

I posted my spare bedroom in my “Rustic Basic Ecohome” on Saturday, April 22nd. Apparently I got a booking around noon the next day. The guest claims she drove to my house at around 3:00 PM and tried to call me. I was at home, sleeping with my phone off due to working the night shift. […]

Posted in Host Stories | Tagged , , , , , | Comments Off on Ghosted Without Notice for Two Weeks and Counting

Bad Airbnb Host Cancels our Mexico Vacation at the Last Minute

I had a similar Airbnb Hell experience with Sofia in Tulum, Mexico. I had reserved her place for a three-week stay a full month in advance. We were so excited to have found a nice place at a reasonable rate. It was priced fairly enough that we could do some of the other fun adventures […]

Posted in Host Stories | Tagged , , , , , | 1 Comment

Dublin Landlord with the Tenant from Airbnb Hell

I own a house in a “regeneration” area of Dublin. Regeneration is a kind word; this street is clearly not suitable for unsuspecting elderly tourists. Think Little Red Riding Hood surrounded by wolves. I arrived last week from overseas to show the house to an estate agent to let it out. I was greeted on the […]

Posted in Host Stories | Tagged , , , , , | Comments Off on Dublin Landlord with the Tenant from Airbnb Hell

Criminal Activity from Many Bad Airbnb Guests

I had a guest who checked himself in and claimed to have returned the key, however he seems to have kept it and continued to stay in the place. When my cleaner came to the room he hid in the loft and hid some clothes in the ceiling. He also smoked, despite my strict no-smoking […]

Posted in Host Stories | Tagged , , , , , | 2 Comments

Airbnb Hosts Given no Recourse for Guest Damages

Airbnb has been making money off of my property for four years now, and I’ve had quite a few problems with them. I had a guest cause permanent damage to a $1200 Italian wood coffee table: scratches and deep liquid/heat cup stains that of course she didn’t inform me of when she left, and I […]

Posted in Host Stories | Tagged , , , , , | 2 Comments

My Home is a Fake Listing. Does Airbnb Even Care?

Well I’m neither a host or a guest yet I am writing here. I have had eight different people, all Airbnb guests, knock at my home stating they have a booking. Obviously some con artist has listed my address on the Airbnb website and is taking the payments the guests are paying to stay at […]

Posted in Host Stories | Tagged , , , , , | Comments Off on My Home is a Fake Listing. Does Airbnb Even Care?

 

Read More Airbnb Host Stories.

Do you have an Airbnb story to tell?  Share it HERE!

Earn up to $42k on HomeAway.com

25 Comments

  1. Sooo….my husband and I rent a condo out through Airbnb in southern california and in the past month we have had terrible guests. These people have stolen things off the wall, they’ve stolen brand new sheets and towels. The worst is probably the people who’ve left garbage strewn around the entire condo, and then to top it off in the bathroom they dedicated on the floor next to the toilet. Perhaps they didn’t want use the toilet they had covered in layers of vomit. I’m totally disgusted by people and really don’t want to rent out through Airbnb anymore-

    • I’ve had similar experiences. I’m done with AirBNB. They attract an unsavory clientele. I’ve been renting my rooms out for 13 years, and I have had more “problem” customers in the last 1.5 years I have posted on AirBNB than I have in the last 13 years combined. Mostly millennials who think the world owes them.

  2. Christine – It’s not BnB fault you had terrible guests. I hope you lodged a complaint with BnB within 48 hours to cover the costs of the clean up and stolen items.

    If you decide to stay with BnB – then only take verified guests with host references and make sure you have clear discussions with them to find out more about them and their plans before accepting a booking

  3. Had an issue and needed to cancell my host statues. Computer problem so called into help desk. They refused to help or cancell my account . So I am going to have unwanted guest show up.

  4. Arbnb is not going to pay for anything. They may get the guests to pay, but they are not going to honor their policy. They have no morales in my experience.

  5. have been waiting a week for airbnb to unlock my disabled account no one is calling finally called them again rep said escalate call i said no i am getting nothing I am on hold right now I have just gotten another email escalating the call what a waste of time never in my life experienced such poor customer service

    • We have been “disabled” since December 12, 2016. We call & email daily with no response from trust & safety. Airbnb made our listing active for 1 day January 8, so we could leave a review. The following day the listing was disabled again. That reservation was made prior to December 12 & Airbnb was able to give me the contact # for the guest to communicate with them. Payments for 2 different stays have not been released. We were booked almost every weekend & some into the week.

  6. I not get payed
    had reservation for 60 days
    first month received money
    after creditcard crashed
    airbnb told me , they charge in2 stages
    ,..result up to me MY problem

    security keys gone and more ( tendand turnd nightly away)
    airbnb have a deposit for my room rented
    Bullshit !!!
    they never charge a deposit frm card
    i mke a claim
    no result
    and i am sure the result is : pay by your self

    i do not do any rental over 2 peridos more weith airbnb
    i do not let a guest in same day ..min 3 day advance booking for creditcard ok

    and i charge deposit at sight…if customer refuse ,easy can gohome again

    bcs a non existing deposit is none for me

    ahh airbnb told me deposits are not for peoplenot oaying rent , they only for damages
    but what
    they even not charge the deposit

  7. I have an open dispute with one of my guests. I want to write a review letting others know how horrible this guest was, but at the same time, I don’t want a negative response on my end. This kid dented my stainless steel fridge in two spots, clogged the toilet, puked on the bathroom floor, burned my bamboo chopping block, ate all my food, food and drinks all over the counters and floor, etc. In your experience (you reading) is it better to not write that review in fear of retaliation? I have perfect 5 stars and want to keep it that way. Also, I sent this dispute in a week ago and haven’t heard back from Airbnb. How long does this usually take?

  8. Make a claim with the American Arbitration Association. It costs Airbnb $3200 if you file a claim. They might just pay you instead of having to pay the fees.

  9. I have the worst experience in hosting my house.

    The guest name is Fernando, staying from 10 Jan-14 Feb 2017 in the house titled “Cheap and clean house in Bekasi, Bintara”

    I’m really upset about his behavior, his irresponsible act to throw a lot of tissues into my toilet till it was clogged. I spent Rp 350k for that and I decided to just let it be my cost.
    Second, he doesn’t put any effort to keep the house clean. Everything has always been messed out, all his clothes are scattered around the floor, and his hair after shaving is everywhere on the floor. He left the house in a condition where all my appliances ON, which is very dangerous. Can you imagine if there is any short circuit that can cause fire ignition?

    I have always asked for his permission whenever there’s a regular check and he said it is a snooping. It’s normal to have a regular check in my own house otherwise he would have broken all my stuffs.

    I do respect him as a guest in my country, but I don’t think he does the same to me. He has known from the beginning that my neighborhoods are majority muslim, and he didn’t seem to respect that.
    Last thing, I just can’t tolerate he brought a woman to have a sex with. Though there wasn’t any stated rule that prohibit adultery on my listing rules, it is an obvious covenant for muslim to never allow adultery happen in any way!!!! This isn’t a hotel, this is my house and It is STRICTLY PROHIBITED for adultery happened in my house and around that neighborhood!!!!
    And he should have known it because I have told him since the very beginning that the neighborhoods are majority muslim, and he definitely knows that muslims are prohibited to let adultery happen, but he just didn’t abide by the covenant!

    I have always tried to put my best to serve him as my guest. I’ve tried to fix anything he has complained, I’ve tried to fulfill his requests, and I’ve definitely asked for his permission when my family goes there to have a regular check. We’ve always emptied his trashes and cleaned the house.

    I apologize for this situation, but bringing a woman in the house is truly crossing the line.
    I have a lot of friends from US and all other parts in the worlds as my business partners, and this is truly the first disappointing experience for me. He is my first and my last guest because I’ve unlisted all my houses in Airbnb.

    And now, he is requesting for refund because the security chased that ‘illegal’ woman out of my house after his staying period are almost over!!!!

    After all he has done to my house, that’s really out of my sanity.

    I’m trying to call Airbnb call center in US, Malaysia and SG for so many times. I hang on the phone till 10 minutes and there isn’t any answer! It is so frustrating to have never reach Airbnb CS for resolving such problems!

    Kindly solve this please! Thanks.

  10. Perhaps AirBnB could let us see the Full Name of the guest. Then I could easily look them up in any of the social or business media. Since AirBnB users are mostly the millennials they are bound to have some internet footprint. I cancelled a guest reservation after my internet search found he was arrested recently for drug related activities.

  11. Airbnb disable my account and cancel all my upcoming rentals 21 to be exact of a total amount of 46.302$. Can someone tell me why or may help me? when i call airbnb they say thats are some technical issues and they will get bak to me. thats 2 weeks ago and I’m calling then every day for updates! horrible situation!!!

  12. I have 2 listings which have apparently been disabled by airhell, though guests can see them. But when I approve, they are told by airhell they can’t book it. One of he guests told me they were offered USD 100.= to book elsewhere without explanation. What total morons run this organisation ? They are secretive, and offer no support for hosts. Thank God for the likes of booking.com, agoda, expedia etc.

  13. We just recently learned that airbnb does NOT average the star ratings.
    All they consider is the Overall Rating.
    So if a guest gives you a 3 star overall rating because they compare your accommodation with The Hilton for 5 *****, Radisson for 4**** and Holliday Inn for 3***
    It really doesn’t matter that the host gave you 5***** for cleanliness
    5***** for communication
    5***** for value
    5***** for accuracy
    5***** location
    5 ***** arrival
    All airbnb will give you as a rating is the 3*** overall rating which is extremely confusing to the guests who do not associate 5***** accommodations with YELP but with the 60 year old 5***** ratings started by Forbes for hotels.
    All along we thought we were doing great since we were usually receiving 4-7 five ***** out of the 7.
    And yet because they don’t average it, our star rating stays below 4.4…

  14. As a host I always feel like I’m held as a hostage for a good review…Recently I came up with an idea how to avoid it: if you feel the bad review is coming, just cancel a day or two prior for a bad guest check out…

  15. A guest requested that I cancel their 1-night booking more than 24 hours prior to their arrival date.

    The guest initiated the cancellation request, and Airbnb sent me an automated request email which I immediately actioned.

    24 hours later my listing was suspended due to the cancellation, and my annual cancellation stats have now fallen below 90% as a consequence.

    This is the SECOND time in the past year that a guest-initiated cancellation request has resulted in ME being penalised, and I have now received a message informing me that a third cancellation will result in the termination of my listing.

    Why am *I* being penalised for reasonable cancellation requests initiated by my guests?

  16. BEWARE! VILLA WHITNEY SAMUI (Lamai beach, private pool) in Koh Samui, Thailand has serious issues. It sounds great on Airbnb, but not so great in person. I rented it for a week but left after 3 hours due to an overpowering mold/mildew odor that was making me feel ill. The sofas in the living room were so soiled and stained that I would not sit on them and parts of the kitchen needed more that a deep cleaning. The internet did not work either. A serious disappointment and Paul Neon, the owner located in Moscow Russia, will not issue a refund despite his misrepresentations. He stopped responding to me in fact. Paul Neon is not to be trusted. @Airbnb @PaulNeon @Paulneon.com @travelyllc @reverbnation

  17. As a host I always feel like I’m held as a hostage for a good review…Recently I came up with an idea how to avoid it: if you feel the bad review is coming, just cancel a day or two prior for a bad guest check out…

  18. I recently joined Airbnb with a couple of my rental units. In only one month I am sick of AirBNB guests. They expect Hilton quality at Hostile pricing. The people who want something for nothing write bad reviews. I had three guests complain about minor things when AirBNB’s automated pricing allowed them to book 3 nights on Memorial Day weekend including pets for $40 per night. Deduct the cost of cleaning up dog hair from all over furniture, doing laundry, missing linens, paying income AND 12% FL Hotel tax and I basically paid for some entitled melinial’s Florida vacation! This is a horrible rip off for hosts! I have deleted my listings and have nothing good to say about it!

Leave a Reply

Your email address will not be published. Required fields are marked *