Airbnb Guest Stories

These are the most recent 25 stories from real Airbnb Guests.  Read More Airbnb Guest Stories.

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Airbnb is a Ripoff, Plain and Simple

I’m a first time user who will NEVER use Airbnb again. I reserved a long-term stay (30 days) with a host through Airbnb. They quickly took half the amount – $1700 – from my credit card. Then I needed to cancel. I was within my refund window. There was lots of chatter with accommodating texts between the host […]

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Airbnb Warning About Getting Refunds

Yet another cancellation story but also a warning to do things in the right order. I booked a three-bedroom apartment in Soho, New York City run by a lady called ‘Clodagh’. A month after the booking was accepted I received a message from her saying she had to cancel the booking. But Airbnb still showed […]

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Airbnb Legal Troubles in New York City

Airbnb will never properly vet hosts, or require themselves to be forthcoming about a legal situation where a host is located. There are critical legal issues the company is having with some major cities, such as New York, Barcelona, and the company’s own hometown of San Francisco. Airbnb’s goal is to make money, period, and thus the company […]

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Airbnb Host’s Lack of Maintenance Costs Guests

We just got back from our vacation at Andy and Rachel’s Knotty Pine House in South Lake Tahoe. This was our first time AND LAST time to use Airbnb. The first night we were there, my four-year-old niece went to take a shower. She was the first one out of our group. When her mom went to […]

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Airbnb: Unreliable, Unscrupulous Company

Airbnb is a terrible, negligent company with awful customer service. I booked an Airbnb in Italy three months prior to my arrival. My credit card was charged and confirmation emails were received. The day of check in, I emailed my host, who said he had no record of my reservation. I called Airbnb and discovered they screwed up the billing and […]

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Unusually Warm Airbnb Stay with Frenemy

I stayed in Temecula to train my dog as my service dog. My host knew I had a medical condition. She came across as pleasant and friendly. I left her some private feedback as I didn’t want to affect her business. She took it very personally and left me a bad review. This happened after […]

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Falsely Charged By A Scamming Airbnb Host

My family stayed at a beautiful Airbnb in the central village of New York City, owned by a man named Nick. After our stay, he specifically asked us for a good review, which we found odd at the time. Once we had done so, he waited a few hours to accuse us of the most […]

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From a Loyal Airbnb Customer to a Duped One

This is my sad Airbnb story. A group of friends and I planned a trip to Amsterdam and Ibiza. We found the house we wanted on Airbnb; the host was a registered user with good reviews from the apartment, so apparently everything was normal. We contacted the host through the site, who responded to our request via […]

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In Three Words? Unethical, Illegal, Unprofessional

We’ve used Airbnb for years, both as hosts and as travellers across four continents. While we have loved many wonderful hosts and delighted in hosting guests, we have stopped using Airbnb in favour of booking.com due to Airbnb’s unethical management. You need to be aware that by using Airbnb you’re supporting a company that: 1. […]

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Airbnb’s Refund Policy is Absurd

I made a booking using the quick book option a day before I was set to arrive in Nassau, Bahamas (a listing with a lightening bolt). My host emailed me a few hours later telling me the property was not available. I told her to cancel the booking on the Airbnb site so I could receive […]

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Airbnb Nightmare in Santa Margherita, Italy

My daughter and I were traveling in Italy and we decided to spend our last ten days on the Italian Riviera. We found an apartment in Santa Margherita that seemed to suit our needs: walking distance to town, two bedrooms, nice views. Our host, Angela, was super sweet in her responses to me prior to booking, confirming […]

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Awful Experience with Airbnb in Corsica

We had planned our trip to Corsica months in advance and decided to rent on Airbnb. Two weeks before our arrival, the host canceled our reservation and it was impossible to find anything. Airbnb’s compensation was ridiculous (only 160 euros for 5 people renting a house at 2000 euros!) which didn’t allow us to get ANYTHING […]

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Really Bad Experience in Miami Beach

We booked nine days in a 2-suite apartment at the W Hotel in Luxury Rentals Miami Beach through Airbnb. We paid and expected to be in a 5-star hotel in Miami Beach, a 2-room apartment costing more than $670 per day for nine days. However, they didn’t explain the real conditions. First of all, they were 30 […]

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Waterfront Property doesn’t Mean 5km from the Beach

I booked a property in the Canadian wilderness. The cover photo was of this gorgeous beach and a large body of water, with the caption: “view from the gazebo.” Multiple other photos show this “private” beach, but once I booked the property I discovered the address is nowhere near any beach, just a tiny little pond. I […]

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LA Urban Bungalow is Anything But Clean

Upon checking into an Airbnb in LA for almost a two-week period, I had to do massive cleaning as there were dried chicken bones left in the refrigerator along with old food and mold! The bedding and towels along with dishes all had to be cleaned and washed, and the trash was full to the top […]

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Airbnb Scam: Set up and Burglarized in NYC

We were burglarized the morning of our first day in an Airbnb apartment in New York City. The host refused to refund our rent for the apartment and so far Airbnb has refused to support us in any way. We lost over $5000 in property: every valuable thing we brought including luggage, jewelry, medication, clothing, […]

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No Keys to Enter, No Host to Call

I contracted a flat in London. I was not that thrilled that I had to get the keys at a nearby pub but I dealt with it. When I showed up at the pub – along with a friend who was not at all comfortable with renting from Airbnb in the first place – I was […]

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Lying Host Leads to Last Minute Scramble in London

So we have been using Airbnb for a few trips and all went quite satisfyingly until my husband, my 70 year-old mother-in-law, and I booked our trip to Europe. We always plan our trips a few months ahead just to avoid any unforeseen circumstances so we can sort everything out with the host earlier if something […]

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Negative Review: Host from Venice

We were unlucky during our trip from Zagreb to Venice. We missed our bus due to some administrative fault with the bus company in Venice. We had no choice but to take the next bus which was at 10:00pm that night, so our timing was way off to check in to our Airbnb. We messaged our host about it in […]

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Airbnb Nightmare: Cancelled ONE MINUTE Before I Arrived

I was traveling with my family (myself, my wife, and my three-year-old daughter) in Los Angeles where I had booked a nice cottage for four nights. Everything was ok until the day of our arrival at the host house. The same morning I receive a message saying she had to postpone her departure and thus […]

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Fake Airbnb Listing: Cliffhanger in Alabama

So, I never used Airbnb before. I was encouraged by my friends to do so despite my misgivings about staying with total strangers or even being alone in someone’s home without them there as really, anyone could have keys. Imagine someone walking in on you as you never know who the owner gives keys to! […]

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Death Threats from Airbnb Host in Caribbean

A year ago, my girlfriend got me a birthday gift: a trip to a Caribbean island! However, we had to cancel at the last minute due to our Airbnb host sending us crazy private messages before we got a chance to get to the place where we wanted to go. We filed an appeal with Airbnb to get […]

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Fearing Bad Reviews, Airbnb Host Accuses Guests

A couple of my friends and I traveled to Siem Reap, Cambodia during early monsoon season in June. I decided to go for my first Airbnb experience and to be safe, I chose a superhost thinking that will be the safest option. What was in store during this off-peak season at ‘My Home‘ (name of […]

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Host Cancels Two Weeks before Daughter’s Wedding

I cannot believe the situation I am in. I carefully found an Airbnb near Washington DC nine months ago, paid $2400, and now I have no place for my guests. I am traveling for my daughter’s wedding. I found a place that has five bedrooms and near the wedding location in Virginia. I cannot possibly […]

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Airbnb Nightmare in Downtown Indianapolis

My daughter had a volleyball tournament in downtown Indianapolis in June 2016. The hotel I wanted to stay at, Crowne Plaza, where the team was staying, unfortunately was fully booked at the parent rate and a neighbor mentioned I should check out Airbnb as an option. I was surprised to find an apartment at only […]

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12 Comments

  1. Pingback: Better Read This Before You Use Airbnb for the First Time

  2. Pingback: Airbnb’s Elephant in the Room | Spirit by Design

  3. I’m another who had a HORRIBLE experience with Air BnB. Me and my boyfriend showed up to the Air BnB that we rented in Montreal, which had great reviews online. The first night, we went out and when we came home later in the evening, placed our keys on the glass table and chatted with 2 friends. No TV was on. No music was on. The host came over and knocked on the door… Prior to this he hadn’t even told us he lived next door and actually went out of his way to pretend he didn’t… coming from around the street any time he met us. We said ok and kicked out our guests (Thanks, DAD.) but continued to chat, just us 2. The owner came over a second time to tell us to shut up. Ok, fine, we went to bed. The next day, he came back again and chastised us for the night before, again we apologized and he said fine but I’m doing an inspection to make sure you didn’t put holes in the walls, etc. I offered to leave for the second night we had booked and he said whatever. We booked a hotel and left right away- losing the money that we had paid for the second night in this Air bnb. I should also note that at 6am, there was extremely loud banging on the walls, screaming from children and children running non-stop, ALL DAY. The host then proceeded to text message me extremely rude things, asking where I lived and where I was in Montreal that night and was telling me that even though he did indeed say the place was fine and he had the keys, that he was calling the cops. I still have no idea why. Overall, pretty much our entire trip was ruined- we were broke after having to find another place; the first night was ruined cause we were literally told to go to bed (with the assumption that we’d be on the street if we didn’t soon) and the next day was annoying and very unpleasant with the children sounding like they were hanging out in the apartment with us; the host even managed to blacken the second day when we were finally far away from him, by harassing me via text.

  4. Hello!
    This is second notice we have sent to Airbnb and still no any actions… if they are not acting then this letter we will send to another institutions in Spain.
    Decided to inform you regarding one of our hosts where we stayed before.
    Yury Geraskin in Barcelona, Carrer de Biscaia 383, floor 4.
    These are several reasons you to know about this host for your own security:
    1. He stays in Spain illegally (no any documents to stay in Spain and overstayed his visa more than a year).
    2. Not paying taxes to government to do this activity (can be caught any moment by neighbors complaint).
    3. Selling for cash to AirBnB clients who decided to stay more in his apartment.

    He can be caught by police any moment and all of Airbnb guests will lose their living for what they have paid!

    Hope you can make AirBnB more secure.
    Tnx!

  5. The photos of properties are often phony, from years ago when the property was new, etc. Do not trust them or the hosts. When we arrived in Los Angeles the property was so bad I was not sure it was the place I booked.
    The host was dishonest about the property and Airbnb promised a full refund and I received nothing.

    Stay away or somewhere you can trust.

  6. I stayed in an airbnb in St Andrews, Scotland. The host said he would be away and that the house might not be so tidy. he was right. The place was filthy. I was unsure which room to sleep in and there was a see through curtain on the window, no bedding. I did have my own sleeping back. I notified airbnb. No response. The host wrote a fairly abrupt response on his site. No action was taken. However, other guests complained about the exact same issues. Five months on and no one has taken any action. An apology would have been nice.

  7. My gf created a account in a year before, after few times the account has been blocked and we call hundred Times to the customer service. Due this year, I reopened a new account, after two booking, the account have been blocked AGAIN!!! Airbnb is nothing but a piece of crap. A year passed We try to contact with Airbnb to solve this issue, and the result is the same as last year, very disppointed, I mean how this rubbish can operate for so long, delete it. If you finally wake up.

  8. When logged in, prices are higher and a service fee is attached. When not, the prices are lower and no service fee.

  9. Had a horrible experience 3 weeks ago in Tuscany. Property had good reviews and turned out to be a total dump and airbnb has been less than helpful. We did everything right, have facts on our side and they are actually ignorning us completely – no refund for us it seems. Acting like we did something wrong or had wrong expectations. I have lived on 4 continents, have stayed in everything from camp sites to youth hostelf and 5 star hotels – I know what I should be paying for decent lodging. I thought airbnb was a reputable company…they are scam artists and amateurs.

  10. I had a terrible experience just recently. I booked a dog-friendly cottage, and notified host I would be bringing my very well-behaved pet. The 4 night stay was paid for, plus a cleaning fee. She also required a $325 deposit. The day of arrival she had been at the cottage but did not stay to meet us. There was a lockbox, so we let ourselves in. On the table inside was a list of house rules, that also stated that the dishwasher and washer-dryer were not working, and that she had a “very bad ant problem.”. None of this was mentioned prior to our arrival. On the second page was a paragraph “agreement” (that we had no notice she would require) stating she needed an additional $100 deposit, and that she would charge if the pet damaged anything. I did not sign it, nor did I call or contact AirBnb about the defects in her property. The stay was okay – except for a trail of ants waking me up and crawling all over me in the bed!!! And not being able to wash and dry my clothes after outdoor activities. etc. (BTW, We had no food or drink near the bed. I dealt with the ants. I did not launch a complaint.) Before leaving, we washed and dried every dish used. We wiped down counters and sinks We hung up towels. We got rid of all trash, even removing entirely from the property dog waste from the yard and cat waste that was not our responsibility – she had not outdoor trash so we actually carted it away. We folded blankets and put them away. Despite paying a cleaning fee, we cleaned everything we could. There was no vacuum or mop in the house. I would have even popped the linens in the washer, but we were told not to use it. We left everything where we found it. Two days later I received a claim and statement from her that our dog peed in her house and it was “trashed” and she was demanded our $325 deposit. I was completely befuddled. My dog has never urinated in any house or hotel, and I have had him 6 years. And he was with us 100% of the time. She posted a photo of a smudge on the floor wax to “prove” he had. What she did not know is that he is a large male dog who lifts his leg and if he peed in her house, it would have been all over the walls or furniture! She also claimed we put a scratch in her new refrigerator and on her counter. I don’t believe we did this, and she has no proof that we did. For this, and cleaning, she demands $325. The claim was nutty, and I engaged in online back and forth with her. The claim is in now in AirBnB’s hands, but as a responsible person, who has stayed in dozens of hotels and non-AirBnB rentals with my dog, with zero problems, this whole process has been infuriating. She saw a smudge in her floor wax, made an incorrect assumption, and went looking for problems. And this was my first AirBnB rental. Sigh. My daughter has used without issue. But this has unnerved me. It makes me want to stay in hotels and use bona-fide vacation rental properties, which have a proper process in place, and professional management. With AirBnB, you are dealing with individuals, who have wildly varying mental health,, temperametns, and expectations, and often zero professionalism, because of the nature of the business. It’s just too much risk.

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