Airbnb Guest Stories

These are the most recent 25 stories from real Airbnb Guests.  Read More Airbnb Guest Stories.

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Tokyo Host Never Responded, Then Cancelled

On May 1st I made a reservation and paid $1,920. I left numerous emails using the Airbnb website email but didn’t get an answer. Then I emailed the host from my regular email and still didn’t get an answer. Less than two days before my departure, the host cancelled with no explanation. My biggest beef is that […]

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Lying Airbnb Host in Monument Valley

I manage Airbnb properties in Edinburgh but have never stayed in an Airbnb property myself until I went to the States recently and stayed in a trailer in Monument Valley, which just happens to be on the Navajo reservation. In fact, the trailer was owned and run by a Navajo indian and his wife, who […]

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Airbnb Cancelled due to Higher Bidder?

This was my first time with Airbnb and a bummer of an experience. Several months ago, I reserved a “cabin” in Monterey, California with “Kirk” for eight nights for a retreat I was attending in late July/early August. I received a cancellation notice, with no reason (or compensation) given. However, given the desirability of Monterey, […]

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Nonexistent Building and Fraud in NYC

We booked a “charming studio” in Manhattan on 60th street, one block from Central Park. Initial confirmation came back confirming the listing as shown. BUT the week we were leaving we received a second confirmation with a different address. The new address was seven blocks away, under the Queensboro Bridge exit ramps, and adjacent to a […]

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Airbnb is a Joke – Worst Experience Ever in DC

I’m still trying to get a refund after an apartment host lied about his listing (in Washington, D.C.) I showed up to this piece of garbage apartment after a coast-to-coast flight (arrived at 9pm). The apartment was filthy, gross, and dirty: garbage overflowing in the kitchen and bathroom, bed sheets dirty and thrown on the […]

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Airbnb: Lying and Disrespectful Host

I have been renting homes on Airbnb for the past three summers, so I have had my fair share of landlords who are normally very nice and engaging, some who even come by before or after to meet the tenants. Brin was rude and unaccommodating the entire weekend. We were charged a cleaning fee but […]

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Airbnb: Business Based on Trust, but Where is it?

I recently brought a party of seven to a ‘luxury beach villa’ in Boracay in the Philippines. The listing looked fabulous and perfect for our two-night stay. I booked it on the day and arrived with my party three hours later. Then the fun started. We were greeted by armed guards. Talk about putting us […]

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Airbnb Protects Hosts at the Expense of Guests

We booked a house near Aix-en-Provence in the south of France for 10 nights. When we arrived we discovered it was in a different location than that on the Airbnb map and actually right next to the highway. The host, Virginie, misled us into believing her house would be suitable for two small children using public transport […]

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Horror, Thy Name is Airbnb NYC

We (a family of four) were travelling to New York for the first time. We tried to make bookings on the Airbnb site, but many hosts either did not reply or refused. The response time from hosts was a minimum of 48 to 72 hours. We then chanced upon a place on East 13th Street, […]

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Airbnb Kyoto: Not Everything in Japan is Pristine

Our first booking was cancelled by the owner, and it took some persistence to get the money refunded on our return. Our second booking in Kyoto, Japan turned out to be ghastly. The “owner” had a profile picture 0f his baby in his arms with a spiel about how friendly he was, how much he loved the neighbourhood, and […]

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Finding yourself Stuck in an Airbnb Drug Den

We are a young couple who has been using Airbnb for more than a year traveling in many countries. Unfortunately, our last stay in Casablanca wasn’t as pleasant as previous ones. There were 6 or 7 people living in the apartment. The first night everything was fine, but the second night they held some kind of party […]

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Airbnb Policy on Refunds Leaves Much to be Desired

I am a foreign student studying in Canada and used Airbnb for my one-month holiday to the US, switching from one accommodation to another during the process. The hosts and the listings were fine in general, but AIRBNB DOES NOT HAVE A COMPREHENSIVE REFUND SYSTEM. During the trip, I had two bookings that were cancelled […]

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Cancelled, Stranded in Miami

I spent hours looking for the perfect spot for my romantic getaway weekend in Miami. Today, in trying to coordinate with my host on the arrival time I was told to call Airbnb directly. Airbnb informed me that my host cancelled my reservation today, less than 24 hours prior to my arrival. Their only solution […]

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Edinburgh Fringe Festival: Airbnb Hell

We booked a stay with a couple in Edinburgh for the 2015 Fringe Festival. It was our first experience using Airbnb. Although the room looked nice in the photos and was fine in real life, it turned out the young couple renting the room were renting themselves – evidently from a very cruddy landlord – […]

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Hacked from China, No Help from Airbnb

I received about five emails in Chinese yesterday morning from “express@airbnb.com”. I marked them as spam and was about to go on with my day, when I checked my account. Someone in China had hacked my account and made a reservation in China (I’m in North Carolina). After a good amount of time searching for a […]

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Kansas City: Unsafe Airbnb for Single Young Woman

My niece flew to a large city to surprise me for my birthday weekend. My wife had agreed that she could stay in an Airbnb instead of our hotel. I would not have allowed that if I had known. When we went to take my niece to her Airbnb destination I became quite anxious as […]

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Airbnb Scammers – ALWAYS Check the URL!

I’ve been looking to rent an apartment in Barcelona and two people have already tried to scam me using Airbnb’s name. The initial contact is by email, and the format is always the same: *The Bait* “Bought the apartment but moved, it’s a great deal/very low price, can’t be bothered to show the place beforehand, […]

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Excessive Cancellations and BDSM at Airbnb

Three cancellations in my last few trips and each time Airbnb treats me like i am trying to cheat them. I had to make a total of four reservations (now maybe five) for this three-week trip! The first was a very nice, complete apartment at a great price for the full three weeks. Apparently too […]

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Airbnb Doesn’t Care about its Customers

So, we recently moved to Portugal and needed somewhere to live for three months before our permanent home was ready. We found (what we thought) was a lovely listing on Airbnb. The host was great – the pics looked great – there was a river view, and it was a pretty decent price at around […]

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Airbnb Property Sold 10 days before Arrival

Our family of five booked our holiday to Montreal, four months before our planned date with Airbnb. Ten days before our arrival date, I received an email from the host and Airbnb stating the host had sold her condo. Of course, ten days before our arrival, there was not another suitable spot to rent in the […]

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Horrendous Experience with Airbnb Customer Service

Update: Still accurate but this very minute they have come up with the refund they promised. My experience with Airbnb was atrocious. I tried to book a holiday cottage and the host tried to send me an offer. According to the host, the button on the website did not work and she then asked me to […]

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Fraudulent Listings on Airbnb

I was interested in two listings in London. Both were fraudulent. They posted email addresses in the photo section with Airbnb in the script. When I messaged them through official channels they asked me to email them directly to check on the dates. I then got official looking booking emails that connected you to what […]

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Airbnb Host Invoked the Wrath of God upon us

My husband, best friend and I booked a place in Khaosiung, Taiwan through Airbnb last week. The house was definitely a bottom-of-the-barrel budget listing, and we knew that we shouldn’t expect luxury. However, we did expect that the house would AT LEAST match the listing. The problems started before we’d even arrived. The host, Cindy, […]

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Host Switched Addresses: No Refund Given

Our party of eight had booked this 5-bedroom in Manhattan for our family vacation. Approaching our departure date, we discovered that the host been cancelling on people very close to their arrival or directing people to an address different than the one that we had booked through Airbnb, with one bedroom fewer and bunk beds. […]

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Apartment in Paris: Definitely NOT Calm and Cozy

This is one of those rare Airbnb horror stories that is so wild, it’s hard to believe. Luckily, I have attached the slew of text messages the host exchanged with me as proof. The first thing to note is how misleading the location of this Airbnb is. All the pictures, as well as Franck’s description […]

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7 Comments

  1. Pingback: Better Read This Before You Use Airbnb for the First Time

  2. Pingback: Airbnb’s Elephant in the Room | Spirit by Design

  3. I’m another who had a HORRIBLE experience with Air BnB. Me and my boyfriend showed up to the Air BnB that we rented in Montreal, which had great reviews online. The first night, we went out and when we came home later in the evening, placed our keys on the glass table and chatted with 2 friends. No TV was on. No music was on. The host came over and knocked on the door… Prior to this he hadn’t even told us he lived next door and actually went out of his way to pretend he didn’t… coming from around the street any time he met us. We said ok and kicked out our guests (Thanks, DAD.) but continued to chat, just us 2. The owner came over a second time to tell us to shut up. Ok, fine, we went to bed. The next day, he came back again and chastised us for the night before, again we apologized and he said fine but I’m doing an inspection to make sure you didn’t put holes in the walls, etc. I offered to leave for the second night we had booked and he said whatever. We booked a hotel and left right away- losing the money that we had paid for the second night in this Air bnb. I should also note that at 6am, there was extremely loud banging on the walls, screaming from children and children running non-stop, ALL DAY. The host then proceeded to text message me extremely rude things, asking where I lived and where I was in Montreal that night and was telling me that even though he did indeed say the place was fine and he had the keys, that he was calling the cops. I still have no idea why. Overall, pretty much our entire trip was ruined- we were broke after having to find another place; the first night was ruined cause we were literally told to go to bed (with the assumption that we’d be on the street if we didn’t soon) and the next day was annoying and very unpleasant with the children sounding like they were hanging out in the apartment with us; the host even managed to blacken the second day when we were finally far away from him, by harassing me via text.

  4. Hello!
    This is second notice we have sent to Airbnb and still no any actions… if they are not acting then this letter we will send to another institutions in Spain.
    Decided to inform you regarding one of our hosts where we stayed before.
    Yury Geraskin in Barcelona, Carrer de Biscaia 383, floor 4.
    These are several reasons you to know about this host for your own security:
    1. He stays in Spain illegally (no any documents to stay in Spain and overstayed his visa more than a year).
    2. Not paying taxes to government to do this activity (can be caught any moment by neighbors complaint).
    3. Selling for cash to AirBnB clients who decided to stay more in his apartment.

    He can be caught by police any moment and all of Airbnb guests will lose their living for what they have paid!

    Hope you can make AirBnB more secure.
    Tnx!

  5. The photos of properties are often phony, from years ago when the property was new, etc. Do not trust them or the hosts. When we arrived in Los Angeles the property was so bad I was not sure it was the place I booked.
    The host was dishonest about the property and Airbnb promised a full refund and I received nothing.

    Stay away or somewhere you can trust.

  6. I stayed in an airbnb in St Andrews, Scotland. The host said he would be away and that the house might not be so tidy. he was right. The place was filthy. I was unsure which room to sleep in and there was a see through curtain on the window, no bedding. I did have my own sleeping back. I notified airbnb. No response. The host wrote a fairly abrupt response on his site. No action was taken. However, other guests complained about the exact same issues. Five months on and no one has taken any action. An apology would have been nice.

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