Airbnb Guest Stories

These are the most recent 25 stories from real Airbnb Guests.  Read More Airbnb Guest Stories.

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Excessive Cancellations and BDSM at Airbnb

Three cancellations in my last few trips and each time Airbnb treats me like i am trying to cheat them. I had to make a total of four reservations (now maybe five) for this three-week trip! The first was a very nice, complete apartment at a great price for the full three weeks. Apparently too […]

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Airbnb Doesn’t Care about its Customers

So, we recently moved to Portugal and needed somewhere to live for three months before our permanent home was ready. We found (what we thought) was a lovely listing on Airbnb. The host was great – the pics looked great – there was a river view, and it was a pretty decent price at around […]

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Airbnb Property Sold 10 days before Arrival

Our family of five booked our holiday to Montreal, four months before our planned date with Airbnb. Ten days before our arrival date, I received an email from the host and Airbnb stating the host had sold her condo. Of course, ten days before our arrival, there was not another suitable spot to rent in the […]

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Horrendous Experience with Airbnb Customer Service

Update: Still accurate but this very minute they have come up with the refund they promised. My experience with Airbnb was atrocious. I tried to book a holiday cottage and the host tried to send me an offer. According to the host, the button on the website did not work and she then asked me to […]

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Fraudulent Listings on Airbnb

I was interested in two listings in London. Both were fraudulent. They posted email addresses in the photo section with Airbnb in the script. When I messaged them through official channels they asked me to email them directly to check on the dates. I then got official looking booking emails that connected you to what […]

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Airbnb Host Invoked the Wrath of God upon us

My husband, best friend and I booked a place in Khaosiung, Taiwan through Airbnb last week. The house was definitely a bottom-of-the-barrel budget listing, and we knew that we shouldn’t expect luxury. However, we did expect that the house would AT LEAST match the listing. The problems started before we’d even arrived. The host, Cindy, […]

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Host Switched Addresses: No Refund Given

Our party of eight had booked this 5-bedroom in Manhattan for our family vacation. Approaching our departure date, we discovered that the host been cancelling on people very close to their arrival or directing people to an address different than the one that we had booked through Airbnb, with one bedroom fewer and bunk beds. […]

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Apartment in Paris: Definitely NOT Calm and Cozy

This is one of those rare Airbnb horror stories that is so wild, it’s hard to believe. Luckily, I have attached the slew of text messages the host exchanged with me as proof. The first thing to note is how misleading the location of this Airbnb is. All the pictures, as well as Franck’s description […]

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Host Slanders us on Airbnb Reviews

One stop over in Mirimar Beach in a two-bedroom loft condo – an excellent place until bed time! We got into the bed and it sagged beyond belief. We lifted the sheets back to see what problem was and took off the mattress protector to find one of the biggest stains we have ever seen […]

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Horrendous Airbnb Stay at Hong Kong Brothel

What a nightmare! First of all, I’m the kind of person who rarely complaints and would just let things be in order to avoid unnecessary trouble, but my experience with Airbnb at this particular “inn” was so bad I had to share so others can take precautions or maybe think twice before booking. We arrived at the […]

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False Advertising Keeps Guests out of Beach House

The ad claimed that it was a private room with its own bathroom close to shops and the beach. Upon arrival it was evident that the host had just rented out one of his bedrooms and everything else was shared. Furthermore, he had other tenants staying in the same house. The bedroom was so tiny […]

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Airbnb Nightmare: Abusive Host and Poor Response

My nightmare with Airbnb started with a horrible event but really escalated when I tried to complain about it. I booked an Airbnb to go to my friend’s wedding in Ukiah, California. The reviews seemed good; she was an older lady, so I thought she would have been harmless. The nightmare started shortly after I […]

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More Protection than Guests: Airbnb is Untouchable

We booked a stay in Ha Noi, Vietnam, by the beach based on the blurb and pictures posted by the host. Although their ad left us a little confused as to what it was exactly – a homestay or bnb or hotel or ? – in both the written word and in the pictures, it […]

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Early Contact with Aggressive Airbnb Host

After great experiences with Airbnb 95% of the time, I had a truly horrible experience with a host today in Brisbane. I booked an apartment automatically – no contact with the host – so I then messaged them to confirm I would collect the key on Thursday afternoon and also ask what time we could leave […]

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Airbnb: Worth Complaining if Nothing is Done?

Most horror stories centre around a cabin in the woods… mine is about an apartment in Nashville. But, same difference. Bit of background: my sister and I started planning a trip to America (we live in the UK) for her 30th birthday. Our trip gradually grew and grew as we started adding more places thinking […]

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Airbnb in Colombia: Nearly Tazed by Property Owner

A small group of friends went to Medellín, Colombia for a quick getaway and good times. We rented the place about three weeks prior. Knowing that we wanted to party (make noise), we rented a house with no noise ordinance. The pictures appeared relatively decent. After the house was booked, it dawned on a few of […]

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Airbnb can Retaliate by Deactivating User Accounts

See below for the response I received from Airbnb (the company) when I complained, politely, about a booking glitch on their website. Hi Jeff XXX, Thanks for reaching out. We regret to inform you that we’ll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to […]

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Most Disrespectful Airbnb Host: Nightmare in Venice Beach

I have been staying at Airbnbs since the company started and have never come close to having an experience like the one I had in Venice Beach, California. In fact, I have never been disrespected by someone like this in my entire life, no matter what the situation was. As I travel for work, I […]

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Airbnb Double Booking in Amsterdam

I traveled from the US to Amsterdam for business and over the weekend I convinced my family (my brother and my parents who are over 60) to come and visit the city. We arrived at the apartment quite easily, by following the good directions of the “manager” of the rentals. I specify manager as this Brazilian guy, […]

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Airbnb Should Pay More for Last-Minute Cancellation

I booked a trip through Airbnb on February 1st, 2016, and this morning – April 20, 2016 – I got a text from Airbnb stating that Lindsey Secor had cancelled my reservation. I had booked a two-night stay in Mancelona, Michigan. The host Lindsey Secor just texted me, stating “…personal circumstances have caused me to […]

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Last Minute Cancellation for a Year-Old Booking!

I made reservations for an “Artist’s Hideaway” in New Orleans a year in advance of my son’s law school graduation. The host confirmed the reservation and gladly accepted full payment in advance. Today, three weeks before our arrival she cancelled saying “my calendars didn’t sync.” It was already booked. My family has already made expensive […]

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Coachella Disaster: Airbnb Cancelled after Check-In

I had a terrible experience with this host.  I’m the type of guy that prepares for everything. After this experience I realize I cannot place any amount of responsibility for the success of my vacation in the hands of strangers with no track record. I will be using reputable hotel chains for the rest of […]

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Don’t Expect Airbnb to Honour your Booking

We requested the 19th to 23rd of July for 16 people. The booking (and the money) was accepted. After confirmation, the host messaged that they had mistakenly double booked the property. The host offered us instead a choice of three sets of dates. We contacted everyone in our party to find which dates would suit […]

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Bizarre Encounter with Airbnb Host after a Stay

I spent three months in 2016 with Roberto Eichhorn who is a super Airbnb host. His place was ok, but a bit far from everything (which is inaccurate according to his online description). Luckily, I had my own car. The reason I stayed so long was to transition to a different city. So after I finished […]

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DISGUSTING CONDO WITH COCKROACHES in Honolulu, HI

I’m a nice guy with a wife and two young kids.  I was foolish enough to book with airbnb and stay at 1909 Ala Wai Blvd, Honolulu. This is the review I wish someone had written so I could have read it and avoided the nightmare stepping foot into this building. WARNING TO ALL: this […]

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5 Comments

  1. Pingback: Better Read This Before You Use Airbnb for the First Time

  2. Pingback: Airbnb’s Elephant in the Room | Spirit by Design

  3. I’m another who had a HORRIBLE experience with Air BnB. Me and my boyfriend showed up to the Air BnB that we rented in Montreal, which had great reviews online. The first night, we went out and when we came home later in the evening, placed our keys on the glass table and chatted with 2 friends. No TV was on. No music was on. The host came over and knocked on the door… Prior to this he hadn’t even told us he lived next door and actually went out of his way to pretend he didn’t… coming from around the street any time he met us. We said ok and kicked out our guests (Thanks, DAD.) but continued to chat, just us 2. The owner came over a second time to tell us to shut up. Ok, fine, we went to bed. The next day, he came back again and chastised us for the night before, again we apologized and he said fine but I’m doing an inspection to make sure you didn’t put holes in the walls, etc. I offered to leave for the second night we had booked and he said whatever. We booked a hotel and left right away- losing the money that we had paid for the second night in this Air bnb. I should also note that at 6am, there was extremely loud banging on the walls, screaming from children and children running non-stop, ALL DAY. The host then proceeded to text message me extremely rude things, asking where I lived and where I was in Montreal that night and was telling me that even though he did indeed say the place was fine and he had the keys, that he was calling the cops. I still have no idea why. Overall, pretty much our entire trip was ruined- we were broke after having to find another place; the first night was ruined cause we were literally told to go to bed (with the assumption that we’d be on the street if we didn’t soon) and the next day was annoying and very unpleasant with the children sounding like they were hanging out in the apartment with us; the host even managed to blacken the second day when we were finally far away from him, by harassing me via text.

  4. Hello!
    This is second notice we have sent to Airbnb and still no any actions… if they are not acting then this letter we will send to another institutions in Spain.
    Decided to inform you regarding one of our hosts where we stayed before.
    Yury Geraskin in Barcelona, Carrer de Biscaia 383, floor 4.
    These are several reasons you to know about this host for your own security:
    1. He stays in Spain illegally (no any documents to stay in Spain and overstayed his visa more than a year).
    2. Not paying taxes to government to do this activity (can be caught any moment by neighbors complaint).
    3. Selling for cash to AirBnB clients who decided to stay more in his apartment.

    He can be caught by police any moment and all of Airbnb guests will lose their living for what they have paid!

    Hope you can make AirBnB more secure.
    Tnx!

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