Airbnb Guest Stories

These are the most recent 25 stories from real Airbnb Guests.  Read More Airbnb Guest Stories.

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Nightmare Stay in Rio de Janeiro Leads to False Accusations

I stayed in Rio de Janeiro last summer. My host, Carolina, seemed nice enough. My boyfriend and I rented the entire place for two weeks. She claimed I caused a number of damages, the most ridiculous one being a round mark on her kitchen sink that was present on my arrival. She requested the security […]

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No Toilet, No Concern, Old Plumbing… Our Fault?

My husband was working in France over the weekend of our anniversary so we decided that I would meet him in Toulouse, a city we previously had enjoyed. I picked <a href=” https://www.airbnb.com/rooms/15017680″>this Airbnb listing</a> because it looked comfortable, had a great location and most importantly, had favourable reviews. To start: we never met our […]

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Valuables Stolen at Barcelona Airbnb, No Resolution

My daughter and her friend checked into their Airbnb in Barcelona on May 13th, 2017. They went out for the night and came back to find all their valuables gone: two Macbooks, two GoPros, one gold bracelet, and my daughter’s baby blanket that always travels with her. They called the police who came to the apartment. […]

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Stranded in Seattle, Airbnb Host just Ignores Us

We booked a room through Airbnb for three nights in Seattle. There were four of us staying in the room. We are all from Orlando, Florida, and booked this vacation because we were headed to Alaska on a cruise. We left May 10th and had a layover in Houston. We were supposed to receive an email […]

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He Said/He Said Airbnb Dispute with Surveillance Cameras

My host planted surveillance cameras in at least one area. I am posting my original review, the host’s review, and my response. When I first arrived I took photos of the guest facilities as they were a mess, and stank. I had the sense that I was being watched during my entire stay, including in […]

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Airbnb Host Asked for More Money After Confirmation

One week ago I found a good place on Airbnb to stay for a four-week holidays in Corsica (France). The price was good and I asked the host to confirm if the price included taxes, cleaning fees, or anything else unexpected. I asked the host to check the price, and he answered the price was the […]

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My Account was Hacked, Reservation Made in Montreal

In March 2017 I received an email from Airbnb stating that my email had been successfully changed. As I was not traveling at the time and hadn’t used Airbnb recently, I went on the app and realized that not only had someone changed my email but the picture, the name, and the phone number. He […]

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Is Everything About Airbnb Fake? Scammed in Philly

Is Airbnb just a fake company? Based on my experience, it clearly seems to be the case. I live in Sao Paulo, Brazil. I had plans to be in Philadelphia for a week to celebrate my ten-year MBA reunion, and had booked my Airbnb more than two months in advance. So, I flew nine hours […]

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Terrible Experience with Airbnb: Homeless Night in Tokyo

We had a very terrible experience when traveling with Airbnb in Japan. My wife and I booked a room on Airbnb in Tokyo. Unfortunately, we encountered a very rude and aggressive host. His room was very dirty, and lacked essentials. We tried to contact the host, and hoped he could do something to resolve the problem. […]

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Cold House from Airbnb, Used Electric Oven to Stay Warm

This is my personal Airbnb Hell story. I was born in Canada but had not been there in almost 50 years as I had moved to the United States when I was very young with the rest of my family. However, I had no choice but to return for personal reasons. I arrived at the […]

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Airbnb Customer Service Handles Lack of Wifi Poorly

I booked an apartment through Airbnb in Madrid for a long-term stay, about 60 days. I never met the host. This wasn’t a problem, as I was shown around by her friend who was also the person I was to solely communicate with about any problems. The first thing I did when I arrived was check […]

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Airbnb Nightmare at Casa Pasco at Lake Chapala, Mexico

We arrived at Casa Pasco in Lake Chapala, Mexico, having booked through Airbnb. Our welcome started with the owner answering the door after repeatedly ringing the bell at the gate. No “Hello” or “Welcome” just, “Where have you been?” Well, we landed in Guadalajara, grabbed a taxi and the taxi driver had difficulties finding Casa […]

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Host is a Scammer, Leaves my Parents outside in Barcelona

I’m searching how can I get a live and not automatic reply to the problem my parents encountered during their last visit to Barcelona. My parents’ English is not good enough for written communication so I’m writing on their behalf. My parents booked an apartment via Airbnb from my mom’s profile. They wanted a Russian-speaking […]

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Rude Airbnb Host in LA Stole My Jacket

My host’s name was Vince. He lived at a house near Venice Beach in LA. While listing his property, he posted a different address; the real house was much farther from Venice Beach than the address posted. I would like to say the following to him. When I first passed this message along to Vince, […]

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Bachelor Party Last Minute Cancellation – Nowhere to Stay

Having booked an Airbnb to stay three months before my bachelor party, we were notified at 9:00 PM the night before check-in that our host had been evicted. In the email notifying us, the case manager provided a refund and a $200 credit, along with three listings that were 30-50 miles away from our original location. […]

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Jailed for Eight Hours a Day, No Satisfaction from Airbnb

This is the totally honest review I wrote and the host’s character-besmirching remarks. Airbnb refuses to retract these remarks, by their host Pradeepa, and they remain on the site to this day. Thanks for allowing character assassination and slander on your website Airbnb. If you want to be imprisoned for eight hours a day, smell incense […]

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Repetitive, Obnoxious, Superfluous and Totally Unnecessary Verifications

In the last week of April 2017, I was prevented from making a reservation through Airbnb because it claimed that the credit card I added was new and it was necessary to verify that I was indeed the card holder. There is nothing new about my credit card. I have using the same card for more […]

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Abandoned in Chicago: No Way to Reach Host

I attended a conference in Chicago in April. I decided to attend based upon the anticipated total travel expenses. To assure costs were low enough to justify attending the conference, I booked both flights and accommodations well in advance. The airline booking process was straightforward. I knew the services and transportation that I would have, […]

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Beware Booking Airbnb Properties in Los Angeles

We tried to stay in three Airbnb properties in Los Angeles over the past three weeks. The first one in the Echo Park area was great. The host was kind and helpful. The property was clean and very suitable for our needs. The other two were very bad. The second one in Mid-City had parking, but […]

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Airbnb Nightmare in Portugal with Children

We booked and paid for a pad for our family of seven including minors in Lagos, Portugal. With a confirmation and weekly reminders we were excited for the upcoming trip and stay. Finally, when we arrived at the reserved place there was no host or key. We were abandoned by Airbnb and literally on the […]

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Romantic Getaway by a Waterfall Ruined by Airbnb

My girlfriends and I wanted to book a weekend away where we could relax and have fun. Being from different cities, we opted for a city in between our home towns. I found a ‘cottage’ on Airbnb with a hot tub overlooking a waterfall. It sounded perfect, and looked like what we had in mind. […]

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Dirty and Unsafe Airbnb for Vacation in California

This was my first trip to California. I have wanted to visit since I was a child, so for over 40 years. Now with the whole family – my wife and three teen daughters – it was about to come true. I was initially going to use VRBO which I have used with great success […]

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We Found Illegal Drugs in London Host’s Apartment

In April 2017, we rented a London flat via Airbnb. Our host was responsive and the flat was as advertised. However, my teenage son discovered a box under the sink (while looking for a sponge to do the dishes) that had illegal drugs (small amount of marijuana) and numerous smoking paraphernalia. The host had several […]

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Airbnb Host Accuses Guests of Swapping TV

I’m a minority that stayed at an Airbnb in Detroit at Carla’s place from March 30 – April 28, 2017 as my husband and I prepared to move into our new home. I really believed I had a great experience. I even posted a five-star review about that experience. A week later, I received an email […]

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President of Alliance for HOPE International Speaks Out

Airbnb let a host take $900 from us after advertising a really dumpy, sub-par unit in Washington DC. “Tommy”, the owner, posted his row house but took only pictures from a distance and did not show a picture of the bathroom or the kitchen. His unit was listed as #11324355. This is always a good way […]

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51 Comments

  1. Pingback: Better Read This Before You Use Airbnb for the First Time

  2. Pingback: Airbnb’s Elephant in the Room | Spirit by Design

  3. I’m another who had a HORRIBLE experience with Air BnB. Me and my boyfriend showed up to the Air BnB that we rented in Montreal, which had great reviews online. The first night, we went out and when we came home later in the evening, placed our keys on the glass table and chatted with 2 friends. No TV was on. No music was on. The host came over and knocked on the door… Prior to this he hadn’t even told us he lived next door and actually went out of his way to pretend he didn’t… coming from around the street any time he met us. We said ok and kicked out our guests (Thanks, DAD.) but continued to chat, just us 2. The owner came over a second time to tell us to shut up. Ok, fine, we went to bed. The next day, he came back again and chastised us for the night before, again we apologized and he said fine but I’m doing an inspection to make sure you didn’t put holes in the walls, etc. I offered to leave for the second night we had booked and he said whatever. We booked a hotel and left right away- losing the money that we had paid for the second night in this Air bnb. I should also note that at 6am, there was extremely loud banging on the walls, screaming from children and children running non-stop, ALL DAY. The host then proceeded to text message me extremely rude things, asking where I lived and where I was in Montreal that night and was telling me that even though he did indeed say the place was fine and he had the keys, that he was calling the cops. I still have no idea why. Overall, pretty much our entire trip was ruined- we were broke after having to find another place; the first night was ruined cause we were literally told to go to bed (with the assumption that we’d be on the street if we didn’t soon) and the next day was annoying and very unpleasant with the children sounding like they were hanging out in the apartment with us; the host even managed to blacken the second day when we were finally far away from him, by harassing me via text.

    • It’s almost like you’re sugar coating or leaving out some information. Were you allowed to have guests over? In my home, guests are not allowed. Like most hotels, unauthorized guests are a liability. Not to mentioned non paying guests staying overnight. Then you say he came over to shut you up. So that tells me you were being an unruly guest. Many times guests just don’t read the house rules.

  4. Hello!
    This is second notice we have sent to Airbnb and still no any actions… if they are not acting then this letter we will send to another institutions in Spain.
    Decided to inform you regarding one of our hosts where we stayed before.
    Yury Geraskin in Barcelona, Carrer de Biscaia 383, floor 4.
    These are several reasons you to know about this host for your own security:
    1. He stays in Spain illegally (no any documents to stay in Spain and overstayed his visa more than a year).
    2. Not paying taxes to government to do this activity (can be caught any moment by neighbors complaint).
    3. Selling for cash to AirBnB clients who decided to stay more in his apartment.

    He can be caught by police any moment and all of Airbnb guests will lose their living for what they have paid!

    Hope you can make AirBnB more secure.
    Tnx!

  5. The photos of properties are often phony, from years ago when the property was new, etc. Do not trust them or the hosts. When we arrived in Los Angeles the property was so bad I was not sure it was the place I booked.
    The host was dishonest about the property and Airbnb promised a full refund and I received nothing.

    Stay away or somewhere you can trust.

  6. I stayed in an airbnb in St Andrews, Scotland. The host said he would be away and that the house might not be so tidy. he was right. The place was filthy. I was unsure which room to sleep in and there was a see through curtain on the window, no bedding. I did have my own sleeping back. I notified airbnb. No response. The host wrote a fairly abrupt response on his site. No action was taken. However, other guests complained about the exact same issues. Five months on and no one has taken any action. An apology would have been nice.

  7. My gf created a account in a year before, after few times the account has been blocked and we call hundred Times to the customer service. Due this year, I reopened a new account, after two booking, the account have been blocked AGAIN!!! Airbnb is nothing but a piece of crap. A year passed We try to contact with Airbnb to solve this issue, and the result is the same as last year, very disppointed, I mean how this rubbish can operate for so long, delete it. If you finally wake up.

  8. When logged in, prices are higher and a service fee is attached. When not, the prices are lower and no service fee.

    • That’s because when you’re not logged in it shows you the minimum price that listing will cost.
      Our winter rates for January are the lowest so unless you log in you can’t see the current prices or the prices for July our mist expensivery month when due to local events we charge almost double what we charge in January.
      Also our weekend rate for example is higher than weekdays as it puts a damper on our plans.
      It’s not false advertising. Airline ads do send out rates as low as or starting at let’s say $199 and you go on their site to deep that the $199 is for today or tomorrow only and if you need to fly a week from now the full price is higher.

  9. Had a horrible experience 3 weeks ago in Tuscany. Property had good reviews and turned out to be a total dump and airbnb has been less than helpful. We did everything right, have facts on our side and they are actually ignorning us completely – no refund for us it seems. Acting like we did something wrong or had wrong expectations. I have lived on 4 continents, have stayed in everything from camp sites to youth hostelf and 5 star hotels – I know what I should be paying for decent lodging. I thought airbnb was a reputable company…they are scam artists and amateurs.

  10. I had a terrible experience just recently. I booked a dog-friendly cottage, and notified host I would be bringing my very well-behaved pet. The 4 night stay was paid for, plus a cleaning fee. She also required a $325 deposit. The day of arrival she had been at the cottage but did not stay to meet us. There was a lockbox, so we let ourselves in. On the table inside was a list of house rules, that also stated that the dishwasher and washer-dryer were not working, and that she had a “very bad ant problem.”. None of this was mentioned prior to our arrival. On the second page was a paragraph “agreement” (that we had no notice she would require) stating she needed an additional $100 deposit, and that she would charge if the pet damaged anything. I did not sign it, nor did I call or contact AirBnb about the defects in her property. The stay was okay – except for a trail of ants waking me up and crawling all over me in the bed!!! And not being able to wash and dry my clothes after outdoor activities. etc. (BTW, We had no food or drink near the bed. I dealt with the ants. I did not launch a complaint.) Before leaving, we washed and dried every dish used. We wiped down counters and sinks We hung up towels. We got rid of all trash, even removing entirely from the property dog waste from the yard and cat waste that was not our responsibility – she had not outdoor trash so we actually carted it away. We folded blankets and put them away. Despite paying a cleaning fee, we cleaned everything we could. There was no vacuum or mop in the house. I would have even popped the linens in the washer, but we were told not to use it. We left everything where we found it. Two days later I received a claim and statement from her that our dog peed in her house and it was “trashed” and she was demanded our $325 deposit. I was completely befuddled. My dog has never urinated in any house or hotel, and I have had him 6 years. And he was with us 100% of the time. She posted a photo of a smudge on the floor wax to “prove” he had. What she did not know is that he is a large male dog who lifts his leg and if he peed in her house, it would have been all over the walls or furniture! She also claimed we put a scratch in her new refrigerator and on her counter. I don’t believe we did this, and she has no proof that we did. For this, and cleaning, she demands $325. The claim was nutty, and I engaged in online back and forth with her. The claim is in now in AirBnB’s hands, but as a responsible person, who has stayed in dozens of hotels and non-AirBnB rentals with my dog, with zero problems, this whole process has been infuriating. She saw a smudge in her floor wax, made an incorrect assumption, and went looking for problems. And this was my first AirBnB rental. Sigh. My daughter has used without issue. But this has unnerved me. It makes me want to stay in hotels and use bona-fide vacation rental properties, which have a proper process in place, and professional management. With AirBnB, you are dealing with individuals, who have wildly varying mental health,, temperametns, and expectations, and often zero professionalism, because of the nature of the business. It’s just too much risk.

  11. As an airbnb host I have come to see that Airbnb is 100% about making money, not responsible hosting.

    – Reviews are unreliable, they are only published if both parties make a review so if either party suspects they will get a bad review they simply don’t make one.

    – In Ecuador, where we host, permission must be obtained from the local authorities to rent or offer hospitality, which means they must adhere to certain standards and pay yearly fees and taxes and are accountable if guests have any complaints.
    Airbnb take no responsibility to ensure their listings are legal and continue to list properties that have been reported as illegal all over Ecuador, these properties are mostly run by expat retirees looking for a little extra income. In the meantime, due to the enormous success of Airbnb they are putting local legitimate business’s out of business

    – Their cancellation policies are ineffective, as a small business we rely upon and work hard to keep our rentals occupied and consequently chose a strict cancellation policy, yet our guests were able to cancel their reservation ONE DAY before the start of the second month of their reservation and even though the house was left like a pig-sty and things were stolen we were unable to give a review because the reservation was cancelled! And even if we had been able to make the review it would not have been published if they had not made a counter review.

    • thank you for the information. I am looking to rent a house in Puerto Ric i. Is there a way to check to see if they have listed with the town/ agency?
      Also, this one I like has no reviews listed, good or bad, should I be concerned? And if you have any suggestions on a how to verify the legitimacy of the renter I’d greatly appreciate it.

    • That’s not true. Each party has 14 days to submit a review and after each party submits their review, it is automatically published. If only one party leaves a review, after 14 days, it is published whether the other party has left a review or not.

  12. I also have a horrible story to share who should i contact to share it?
    Airbnb We got their reservation confirmation email and then be there and prepare to find out your reservation is not really confirmed bc the host does not know what a InstantBook means and Airbnb support service shows no responsibility whatsoever that you are now in the middle of the street w your child and grandma in the car at 10pm. Most of the hotels are also packed but then they offer you $150 as compensation and send you go fishing. Then you are decided to not let them ruin your entire vacation then you pay more than twice the price of a stay and change hotels 4 times during your trip. This is Airbnb folks… #airbnb #fail #ruinyourvacation

  13. During my 2 month stay in Crete via airbnb I had NO LESS THAN 3 sexual predators as hosts!!!!!! I am a serious woman and will never again use airbnb. It is also CRAZY how misleading descriptions/photos are plus how indiscriminately positive the reviews are. Holes in the wall are made into villas etc. What a nightmare!

  14. airbnb is a service that people choose instead of a hotel room where you are somewhat safe and if there is no room they will accommodate you the best. When you book Airbnb, you are going to a strangers house not really knowing what to expect but the best. things could go wrong for sure since its a stranger meeting another one.

  15. Dear Audience:

    To date, September 19th, 2016, I’ve had only four AirBnB experiences. 1 of them was excellent, the other was OK, 1 was sooo bad with the mole smell and everything filthy that i actually, was forced to check into the Holiday Inn Express, and now the 1 i’m currently staying is OK enough for four (7) nights. Will NOT be using AirBnB again any time soon. It’s tooo FUNKY. You don’t get anything of value up to $62.00/night. If you are going to spend more than $62.00/ night, go to a hotel. Do NOT believe the photos. Do NOT! Photos do NOT capture mole and mole smell. Photos do NOT capture what you will walk into when you arrive. Photos do NOT capture the area where you will reside. NEVER Book anything longer than four (4) nights! DO NOT! Also, be careful of REVIEWS! Most may NOT be at your standard. Again, what is GREAT for someone is NOT OUTSTANDING for you. This business of Airbnb is DICEY at best!

    PROBLEM
    AirBnB MUST/NEEDS to hire an independent Company that travels on their behalf and inspect these places in advance. There is NOT any other solution. Photos lie, taking things on face / surface is the farce. It simply doesn’t work! Why not? Because everyone has her or his own idea of cleanliness and standards. What may be filthy to one person is OK to another; especially people who have poor personal hygiene.

    AirBnB option is NOT a hotel. This is where people as me make the HUGE blunder. AirBnB option is the alternative to a hotel. It is NOT a hotel option. NO, it is NOT! Now i’m attempting to convince me that it is someone’s personal setup … not a Company…Organization. People, PLEASE remember this; it is NOT a hotel. You can’t complain, or change rooms, or get a refund, or Book new or get an upgrade! NO, you cannot! Think long and hard before you do an AirBnB. PLEASE!

    AirBnB has ZERO standards. NONE! They tell you flat out, “that’s not what we do.” Therefore, whatever you get, you must take. HORRIFIC!

    AirBnB experience is like the lottery, most of the x, especially if you are on a budget, you will lose and your entire trip/visit, whatever will be ruined. I.e., dirty shower, smelly toilet area, even when you turn the fan on, dirty sheets and pillow cases, dirty mattress, dingy curtains. old used towels, some with CUM stains…terrible. Yeah, it happened to me. AirBnB doesn’t give a SHIT! NO, it doesn’t! All AirBnB cares about is getting paid… stick it to the traveler with outrageous fees and taxes. Some people charging as much as $165.00 as cleaning fee. You walk into the place and there is a dog on the bed. with its dirt and on pillow dog stuff… NIGHTMARE, HORROR SHOW. DESPICABLE!

    HELP!

  16. I also had a horrible experience with Airbnb. The guy is listed as a Superhost. How I don’t know. It’s infested with cockroaches. In addition he falsely advertises his rooms & you have no idea what you will get. He over books the rooms, makes you change rooms or tells you to stay in a hotel. He also has fierce flea infected dogs on the property & one bite my husband. And yes people steal your things, eat your food or take over communal space so it can’t be used. Airbnb does nothing!!

  17. Fraud, last minute cancellations and terrible customer service. That was my Air BNB experience.
    o About a month prior to my visit, I booked a stay in a foreign city through Air BNB.
    o 5 days prior to the stay, the booking is cancelled by the host.
    o Day 5-3: 2 days are spent trying to book a new property. Effort results in mysterious emails, direct from host, requesting that we wire transfer funds to an account in the Ukraine. We determine this is likely fraud.
    o Day 3: I post a question through their “help” section of the Air BNB website alerting them that I think one of their hosts is actively using their site to commit wire fraud, and I am advised to post a review on the hosts’ website.
    o Day 3-2: attempt to book another location, but host rejects in order to accept a different booking request.
    o Day 2-1: limit my search to bookings that are instant. This greatly reduces options, and requires some inconvenient compromise, but I request a booking and it is quickly accepted. I am asked to go through a “verification process” which includes a lot of personal questions, and it is my understanding all is well and accepted.
    o Day 0 – notified that our booking is cancelled due to “We’ve discovered that the payment method used for reservation XXXX isn’t valid.” I check with my credit card and there are no issues, so I have no idea what this means or why I am now without a place stay. I have sent several emails asking what happened, and have yet to receive a reply.
    o Day 0 – try to login to AirBNB help center to see if any other support is available, and find out my account was disabled. I requested that the account be enabled, and I have never received a response.

    So, I am left stranded the day I arrive in a city in a foreign country by Air BNB with no access to account support, no place to stay and no answers to questions. Thank heavens for Expedia and free wifi.

    Question: my credit card was checked and was clear. This was my first booking with Air BNB. I am very confused about my account inactivation. Was my account inactivated because I complained about fraud?

    My biggest concern: Air BNB, to the best of my knowledge, has never investigated or made any effort to remove the fraudulent host that requested a wire transfer of funds, since the only follow up I received from them was a suggestion that I post comments on the host site. I find this very concerning since the host is likely perpetuating fraud through their site. Since my account was inactivated, I cannot post a negative review. I believe that it is likely that AirBNB has done absolutely nothing about this thief posting as a host.

  18. Airbnb ripped off my money and host compained that i took the key where they charged 200$ they have done multile fake transations on my account please dont rip money the place where i stayed was such a dirty place worst than anything since i had no alternate i had to stay for 2 nights and vacated.

  19. Contrary to those stories above, I have had nothing but good stays in Air BnB accommodation. I have stayed in 1 place in Western Australia, 2 on the south island of New Zealand and 10 in Europe ( Venice, La Spezia, Florence, Naples, Rome, Athens, 3 in the Pelopponese , Santorini)Maybe I’ve just been lucky.

  20. This Company doesn’t work properly. As an owner you have very few information on the guests, no copy of ID, no postal address once somebody want to book your property.
    You don’t know who is coming in your property, you don’t even have all the names of all the guests… so Airbnb just ask you to say “YES” to your guests without any informations. Once the booking is accepted, most of the time guests are reluctant to give more information , even just a copy of ID or the postal address. You don’t have any contract signed by the guests, if you have pb with him, it’s complicated to call Airbnb. By experience I called them on time when I guest did not come for check out and did not give back my keys… the answer of the call center was “I have to close this phone call because you don’t give me the right 4 last digit of your bank account number” which BTW was wrong. They have a pb with their IT apparently… I had my bank statement in front of me with the credit transaction AIRBNB…
    Anyway no help at all from Airbnb , when you have a pb, don’t count on them… no help at all… and as they have the deposit … so if you need to be reimburse of damages by the deposit … just nothing, no contract, no deposit, no help from Airbnb. Very bad experience. I was obliged to change 2 lockers at my charge…
    I must say also that the most of the time Airbnb provides bad people who wants travel discreetly without giving their ID and basic information about them. I had guests visited by several prostitutes. This never happened before with other websites… Airbnb does not care, they manage the payment and the deposit and you just have to shut your mouth…
    If you don’t want have pb, or you care your home, believe me avoid them…

  21. Booked a place. Expected to pay in miles. It came back and booked us in an exorbitant amount of points. Is bullshit. Don’t use them. Too much difficulty. Can you say vrbo?

  22. We booked a place in Omegna for 3 nights, on Lake Orta in May this year. Looked nice in thephotos but was a dump. It advertised a private beach on the lake and the photos, (apparently photo shopped) showed stairs which appeared to lead down to the lake. In fact the Private beach was several kilometers away.. the place was nothing like the ad overlooked a railway line, old and worn out dark and dank appartment..all AIRBNB would do was refund one night so we lost 2 nights fees, plus AIRBNB fees plus cleaning fees all pre paid and then had to rent a hotel. They obviously never check to see if the place being advertised is real or if it is anything like what its supposed to be and when you need them they are uncontactable. Yiu cant do a review once you cancel and you cant get your money back either..DONT USE AIRBNB, use reliable and genuine sites who do give a damn about the customer!

  23. Booked accommodation in Manhattan NYC with a female Latino and confirmed 24 hrs prior to departure from Australia. Seven hours late due to airline issues and when I arrived, a male was opening the door to the apartment where I was booked to stay. He closed the door as he stated that he did not know her and I was left with a flat mobile at 1240AM. I asked a complete stranger to assist me and when she rang her, she was half a klm down the street and around the corner but did not have the decency to come and meet met. ‘Where have you been? You are seven hours late and I have been waiting for you all day. I have wasted my whole day because of you’. I was taken to a substandard accommodation in disrepair – air conditioner hanging out of the wall, sink/stove/fridge with no bench space was the kitchen, bathroom tiles were never grouted, dirty and loose and the bath was porous and unhygienic. Upstairs was lacking in any form of soundproofing so every movement from an insomniac was heard and no sleep. Contacted Airbnb after my return to Australia (seven week trip) and TOO LATE TO COMPLAIN. They they asked me for photos which I was ready to send to them and they closed my case without any communication with me. Clearly there is profit to be made in NYC accommodation and they do not want to delist these profit making ventures. BEWARE OF MANHATTAN AIRBNB OPERATORS.

  24. BEWARE OF THIS HOST in NYC!
    https://www.airbnb.com/rooms/15635630
    I am sharing my experience so that no one else books a strict policy booking with this host and loses their money. I accepted a lower priced invitation (1200 USD) to sleep in this hosts living room for the month of January. She encouraged me to book and pay immediately since there were other interested parties. I did. Unfortunately, 2 days later, a family emergency arose and I realized I would have to cancel the stay. I immediately contacted the host so that she could re-book with the other interested parties and reimburse me. This is when I discovered that she had imposed a strict policy on the booking. I did not even know such existed since, in my experience, normal and fair business practices are flexible bookings. The strict policy means that NO MATTER WHAT, you do not get any money back. Family illness, death, force major-doesn’t matter. The host declined to pay back the 1200 or any part there-of -even though she had ample time to find someone else and I was not due to arrive for a few days.
    As a landlord, if a tenants plans change, I try to reimburse what I can.
    I would not keep a full months rent when I have the possibility to find a new tenant. I find that such an extreme position shows lack of class and character.

    I have always had positive Airbnb experiences but the fact that they even allow such a policy makes no sense to me. There are hosts offering real private rooms (not living rooms) at similar rates and they offer flexible bookings. Most people are reasonable . Things happen in life. Unless you are prepared to throw away money on services not received I would not risk a strict booking with this host or any other hosts on AirBnB. Flexible bookings are another matter. But make sure you check!

  25. Hi. Be aware about this host:
    https://www.airbnb.com.br/users/show/30689353

    I was in my honey moon and there was a flight strike in Greece days before my trip to Santorini. My flights were canceled and I had to cancel my reservation there, since I could not reach the island. I asked for a refund, and the host just did not accept any explanation nor the documents that I had sent to her. She was really unflexible and the problem was not solved yet.

    I tried all ways to explain politely that I need the money back and this was the right think to do, but it seems that the host do not think like that. I really recommend for all people avoid staying at this place, since the idea of a trip is to stay with nice and honest people and that is not the case at this place.

  26. HELP needed. ASAP.
    airbnb website offers video shooting for verification. Although, it does not sense it is done (or does not accept it, I do not know), but I just lost the reservation.
    Is there any glitch in your system????

  27. Had also a terrible experience. I booked a room in Mexico City based on the amazing reviews. The place was filthy and so noisy. I had no choice but to wash bathroom and kitchen. The host was a disaster. She left all dirty dishes on the table all day.
    Today someone knocked on the door, I didn’t open as I didn’t know the person. So they left a note to the host saying that she hasn’t paid 3 months rent, and they her landlord will take legal action. Beside all that I found our today that the place is located only a few streets away from a very dodgy area called Tepito.

  28. We stayed at a place called one of a kind condo in missoula montana, the condo itself was nice on the outside but the i side was dirty and had garbage all over the floor we had to wash glasses before we could use them even. They sent us all over town to get keys because they were living in spokane which took a good hour. We tried to give them a kind review but then 2 weeks later they sent us a request for $150 more saying we brought a dog to their place and it pooped and left hair all over the place😡 None of which was true!!!! How do people get away with being so dishonest!!!!

  29. Quality of service falls.
    I am extremely unhappy.
    My account is locked, because of some sort of security for me. A guest came to me through the AirBnB service, but the money remained in the blocked account. To my bank account, I could not translate. For this reason, I will have to explain to the guest that he should look for another apartment for rent.

  30. I stayed at a very dangerous place and AIRBNB changed my 2 star rating to a 5 star rating … all they care about is the money !!!!!!!!!!!! I’m cancelling my account and will stick with hotels in future at least they are safe.

  31. Brother in the hospital in critical care. Verification process is not responsive, now the family has to move to an expensive hotel. The verification process is flawed
    dave s

  32. I’ve had an absolute nightmare with an airb&b host. Clare Gordon Puller who’s B&B is in Chichester rented me a room for 7 weeks. She agreed that I could have a guest stay and that I could organise for post to be sent to the property.

    For the last week she went on holiday, and so I did t see her before I left.

    After which I asked for a receipt as it was a professional engagement at the theatre which she understood.

    Now 6 months later, she has only contacted me after I have threatened to report her to HMRC for undeclared earnings and now making up some awful stories to avoid sending a receipt.

    Most importantly, the B&B, Woodside on South Bank in Chichester is so filthy it’s unreal. The rooms are acceptable enough, and are large but the kitchen and actual living area are so engraved with animal smell and mess that it’s enough to make one nauseous. And I like cats and dogs.

    The Cats and Dog will come into the rooms upstairs and every morning the cats had left mess downstairs.

    Honestly it’s just disgusting.

    What on earth can you do? Of course as soon as I arribed she convinced me to pay cash, which I did.

    Just a nightmare. 🙁

    Avoid Woodside, South Bank, Chichester at all costs!!!!

  33. I went on AirBNB looking to get a place in Beverly Hills for a business trip I had to take and I received the worst ‘customer service’ possible!

    I will admit, I did try to book a day or two before my trip and I guess there’s some setting where the host can block immediate booking. Well, this woman told me she was going to see if I could book her AirBNB. She told me to wait an hour. (this lady really wasted my time, airbnb’s were going fast in this area) I waited 3 hours. I messaged her 3 times – once each hour – just for her to tell me I couldn’t book her place! I understood, I said ok and moved on. She felt the need to rub it in my face that her place was very nice, better than the pictures. Ok, I understood. I was going to be back in town in 2 weeks so I asked, TWO WEEKS IN ADVANCE, if I could book her place. I sent a request, this lady f’king ignored me!! Mind you she was replying just fine the day before. My request expired so I wrote to her again and submitted another request thinking maybe she just didn’t have time today… No, AGAIN this lady ignored me!

    Why are you going to be a host on AirBNB if you’re going to be a jerk like that?? Amy in Beverly Hills SUCKS.

  34. https://www.airbnb.com/rooms/11892012?guests=10&adults=10&children=0&infants=0&s=AmcxMQI2

    BEWARE OF THIS AIRBNB. The host is a liar and a con man. The link above is actually a link to his partner’s listing of the home because he deleted his original listing so my group wouldn’t be able to post a bad review. JASON and ALICE (https://www.airbnb.com/users/show/63418274) are the absolute opposite of hospitable. My group went on a trip to New York and we decided to stay in Weehawken, NJ. First of all their listing LIES as it says it is the “entire house/apartment.” They told us TWO days before we flew out for our trip that there would be two other tenants. Then they said if we don’t like this we can go look somewhere else to stay and they would refund us. We couldn’t find anywhere on such short notice and therefore had to put up with this irritation. The host allowed us to checkin early but he didn’t even meet us there. Instead he left the keys under the front mat (like wow because that’s so secure). Then he didn’t even give any instructions as to which keys opened what doors. He gave us three sets of keys and most of the keys didn’t even work! It was a three story house with a basement and my group got the basement and the second story. The basement was completely unsecure because it didn’t have a door that we could lock to keep the other tenants out. The other tenants were also super noisy and inconsiderate of us! They had parties late at night and made so much noise. ALSO on the original listing it said that the washer and dryer were included. HAH. Turns out this was coin operated. During our stay it was raining for a couple days and the ceiling on the second floor started falling off and water started leaking! There was also a gas leak in the basement coming from behind a door that we couldn’t access. Now after our trip is over and we are all home, the host refuses to give us our security deposit back because he claims some forks are missing (wow didn’t realize some forks could cost $250) and he said we left the place trashy. That is a total lie because we cleaned the entire place and took pictures before we left! So far Airbnb hasn’t helped us with this problem. They seem to be taking no action and it doesn’t seem like they care at all about their customer service. They continue to let these hosts advertise this place as the “entire house” on that one listing even though we have complained and said it is a lie. The host even told us while we were in NJ that he would be cooperative in working out a refund because the place was not what he described in the listing. SO MUCH FOR THAT. The host has been so uncooperative, wrote a bad review about my friend who booked the place, and now he is trying to tell lies about our group to Airbnb so he can keep the security deposit. He even had the audacity to say he should be asking money from us because we left the place so trashy. Like excuse me but your ceiling is falling apart and there is a gas leak in your basement. We honestly left the place way cleaner than it first was considering the floors were disgusting in the kitchen (doesn’t seem like they know how to use a mop or swiffer at all).

    JASON AND ALICE ARE LIARS AND CHEATS. DO NOT STAY AT THIS PLACE AND WARN ALL OF YOUR FRIENDS LOOKING TO TRAVEL IN THIS AREA.

  35. That poor Asian woman & her friends about to check in at the Big Bear Lake resort, Calif. were very rudely racially discriminated against. Tami or whatever her name is, will be getting her arse & mouth plugged for that ! Airbnb staff, Coca Cola staff, Walmart staff etc. does not matter. Tami, keep looking out.

  36. I have had an Airbnb host in Luxembourg message me to say her room is no longer available and would I cancel it. Of course I have replied asking her to cancel it otherwise I lose my Airnbn service fee. As yet she hasn’t done so. This morning I discovered the way to do a request through “Change reservation” for her to cancel it – she will have 48 hours to do it. But it seems to me that if she doesn’t cancel it, there’s nothing I can do except cancel it myself and lose my service fee.

    Airbnb needs to have a direct email address or a complaints register to which they will respond to us and take action.

    I’ll wait for a couple of days and then come back to this site to update my comment.

  37. For any host using this site beware!!!!!! I have been using both sites for three years problems with both Airbnb and Homeaway. I would suggest you stick with Homeaway as you can vet your guest with a telephone conversation. If your house is trashed on Air BNB the policies they have on trust and safety are just empty words. Please do yourself a favor and vet your guest yourself. Since that is hard on Airbnb as you unable to communicate with your guest except via text. till after the reservation is booked and then really too late if you charge your mind as costly fines and punishment to cancel reservation. I suggest you stay away. I have had hundreds of booking on both sites 90 percent of my problems have come from Airbnb guest and the customer service is just non existent except with standard formatted emails.

  38. We rent 3 bd/2/5 br near Metro, Capitol Heights closed to Washington DC.At the beginning we had asked the combo for the house we would be staying at two weeks prior to our stay, she had said that she would inform us the combo 48 hours prior to our stay. Less than 48 hours till we had still not received any notice on the combination, so we asked our second question on the combination and reminded them on the items we would require for our stay. Once we checked in at around 6 p.m. We encountered a full trash can, no wifi password, no bowls, not enough pillows, blankets, and towels. So we contacted the host, Chelsea, again to ask for the wifi password. No response. So we contacted the owner, who by the way was very kind and answered immediately, and he gave us the wifi password. The next day when everybody was ready to do laundry we found mounds of used towels and items from the previous people who had stayed at this residence and when everybody took showers, there was no hair dryer for us to use. We once again contacted the owner asking if he knew where the hair dryer was stored, he replied saying it had broke and a previous person had thrown it out. No big deal. The next morning we had all left to go to a tour of the United States Capital, and received an email saying that Chelsea had wanted to escort us out that day and wanted to refund us for the night. We were all stunned because we had planned this trip specifically for 3 nights for 4 months by now and we were not about to pack up and leave without knowing where to go. So we contacted Chelsea saying that our family was not going to leave the house and would be staying for the time we had planned. Once again no response. We contacted the owner about it and he told us that Chelsea had told him she had tried contacting us about this and is sorry for the inconvenience, and would be dealing with it immediately and that we should not worry and enjoy our vacation. However this was a huge downer for all 8 of us and our vacation was continuing on a low note. Once we came back to the house we tried the combination. The door wouldn’t open. Tried it again. No use. We continued to attempt to open the door without success. We contact Chelsea, furiously, wanting to ask her what she had done to the combinations and to demand the new combination. We email her. Text her. No answer. We contact the owner who responds about 30 minutes later, which was fine because he was still very kind and helped us get in easily. By now, we are all miserable and not ready to travel for hours the following day.

  39. I had a horrible experience with Sofia in Tulum, Mexico. I had BOOKED/RESERVED her place for a 3-week stay a full month in advance. We were so excited to have found a nice place near the beach at a reasonable rate. It was priced fair enough that we could do some of the other fun adventures in the area…10 days before the trip I tried to connect with Sofia to ask a few questions about the place…she did not respond, as we got closer to the departure date, and a few more attempts to contact her, I started to worry…I contacted AirBNB, they looked into it and confirmed that the reservation was fine. Well, somewhere between take off in California and landing in Cancun, Sofia cancelled our reservation…she never explained why, refused to answer any questions, and NEVER contacted me again. With only one day notice, we ended up having to book at another Airbnb that was very nice, but TWICE as much $$ and nowhere near the beach, which meant LOTS of money spent on taxis and it was NOT the Maya Riviera dream vacation we had dreamed of, planned for and reserved…and, because I was still on vacation, I missed the narrow window of time to leave feedback on her profile on AirBNB.
    I suspect she got a longer stay offer or more money as it coincidently coincided with SpringBreak time in Cancun, or maybe she looked at my Facebook profile and saw my political leanings, I have no idea, but, I am so very disappointed! I spent well over $1000 more than I ever intended to, and it was not a relaxing time…it was very stressful. My plan was to rehab after a spine injury with very little money and she knew that…
    How can she just cancel for no reason???
    Stay away from Sofia in Tulum/Akumal…

  40. We stayed at an airbnb in the Blue mountains, Australia. The place has good rating, all the reviews were positive but when we arrived we were forced to drive down a very steep driveway with overgrown trees and branches overhanging. The host failed to provide sufficient bedding for the number of guests we paid extra for. Then the hygiene standard was very low, with food scraps still stuck to the eating utensils and plates. The worst of all the towels all smelled mouldy, we found out late that night which made me feel sorry for myself. We left 1 night early, we didnt want to confront the hosts hygiene standard as it would ruin our holiday mood, so we let it go… we come to realise airbnb can never compare with a proper hotel as they have much higher hygiene standards e. g. Washing and disinfecting their towels at over 90deg c.

  41. Never using Airbnb again. STAY AWAY FROM AIRBNB!

    This guy approved my reservation around 12 pm on may 7, 2017. He asked me if I can come at 5 pm so he can wash bed sheets. He never mentioned if he needs me to send any type of ID. So I arrived there at 530 pm with my stuff. Then he started to ask for my passport upon arrival. I asked him why he needs my passport.Then I asked him if my drivers license or health care card would be fine he said no he wants to see my passport. I feel like he didn’t want to see my ID instead he wanted to make reasonable excuses in order to cancel my trip on arrival. He also asked me if he can see my credit card and take a picture of it. So I gave him my University card with photo on it and my drivers licence with home address, name and date of birth. I even told him that I can show him my health care card but he refused again. I feel like he was predetermined to cancel my trip on arrival. I feel like this was type of discrimination when he saw me at the door he didn’t want me in even though I showed him multiple ID’s. I have used airbnb for many times I never had a host who has asked for my ID upon arrival. This feels like discrimination because he wants certain type of ethnicity to come into his house. As you can see reviews on airbnb he has canceled others trip too on arrival. He was also drunk and was holding beer in his one hand. I feel host should not be in situation where he or she is drunk and is not fully capable of taking right actions at the moment. It also puts the customer in very uncomfortable situation when he or she sees that the host is already drunk. Airbnb is hell to deal with. His listing was back up again after two weeks and all the bad reviews on his listing where all deleted after two weeks. I cannot believe this. Airbnb does not care about any human being, all they care is money in and money out. STAY AWAY FROM AIRBNB!

    Here is the link of the host.
    https://www.airbnb.ca/rooms/16623800

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