Airbnb Guest Stories

These are the most recent 25 stories from real Airbnb Guests.  Read More Airbnb Guest Stories.


worst accommodation in 4 week holiday

We feel fortunate in that we did not lose any money. However, the apartment we booked in Kensington UK was disappointing. It was dirty and the appliances were all in poor condition (especially the washer and dryer). The bathrooms needed some maintenance and a good scrub. The towels were very poor. Unbeknown to us the […]

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This website summarizes it all: AirCrapNB Hell!!

I recently had my trip cancelled, TWO DAYS BEFORE the trip. To add insult to injury, I was offered either a refund, or that if I re-booked with Airbnb, they would credit me up to $75 if the new host charged more- all this with TWO days notice. When I contacted the host directly, she […]

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AirBnB lets questionable host rent after guests denied access to property, robbed at gunpoint

I am an Air BnB “Super Host”, and have used them whenever I traveled abroad, with no problems…..UNTIL I recently travelled to Santo Domingo, Dominican Republic. I booked what looked like a beautiful apartment on the beach. When I arrived late night at the airport, I missed the cab driver who was supposed to take […]

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We’re not guests; we’re a cash grab.

You know, my first experience with Airbnb was a delight. I was taken in by a young couple. Welcomed to their humble abode. As hosts, they made every effort to make my stay a pleasant one. My first time exposure to this new shared economy that’s been said describes Airbnb was starting off pretty good. […]

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Ripped off in Rome

The apartment was nice but unfortunately I was ripped off. The problem was, my girlfriend and I booked the room for 3 days in Rome through airbnb on my phone but I don’t know why it showed that we booked for 2 day and 1 person and charged me 97 euros. I could cancelled it […]

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Reservation system not user friendly for newbies

I saw a house in Bellevue Wa area hosted by Kevin. Property was recently listed on the site, and I entered my dates, CC info, and provided a “story” that the site suggested to get accepted. I received a email from Airbnb stating it’s waiting host approval, then shortly afterwards a email from Kevin saying […]

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Fake hosts..FAKE listing!!

I lost out on £2910 thanks to Airbnb. They had allowed a person to upload a FAKE villa, under a fake hosts details!! They don’t even check that the host is real…this is basic stuff here??! They offer the “option” that a host can verify themselves? this is SICK! I was communicating with the host, […]

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USE AIRBNB IF YOU WANT TO SPEND YOUR LIFE COMPLAINING ON THE PHONE

I have never spent so much time on the phone complaining about other people in my Life.. Airbnb ruined my trip to LA I had 3 bad experiences one good and reviewed it honestly as I would want to know all the ins and outs of a place so I can make a valid decision […]

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Problems with ID verification, no help from AirBnB

I have used AirBnB twice without any problems. My third booking was with a couple and I believe they had no reviews yet (I don’t recommend booking with someone without (good) reviews). They accepted my three night booking and the money was taken from my account, but the lady immediately messaged me that the third […]

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Heads Up for People Looking for Hamptons Rentals

To people doing research on AirBnb: Avoid the East Hampton Get Away listing on Three Mile Harbor Rd by Bob Nicholson! He is highly unreliable – we paid for the listing two months ago for july 4th weekend, and were just notified yesterday (June 15) that he’s cancelling the listing, leaving the eight of us […]

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Airbnb feedbacks can be wrong

Our money (800 usd) were stolen in the flat which we rent on airbnb. We rent  flat of Patricia  in Prague on Neklanova street from 30 may till 12 june 2015 . Patricia met us in the airport with her boyfriend – Samuel. She took us from airport on her car. On the way to […]

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GERARDO E IRENE COLONIALS HOUSE B&B – ABSOLUTE CROOKS

Ripoff in Quito Ecuador I had booked 3 nights with Gerardo and Irene in Quito Ecuador. Of course they were replying to me immediately when I inquired and booked, but when I had to cancel for medical reasons (Cancer) – suddenly their replies were very well spaced so to speak. Rather than offer me a […]

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Airbnb discriminates against older folks

I sent this email to Airbnb: Thank you. I am 54. Your firm has a larger market cap than Hyatt Hotels. You took my $3,000.00 without any verification—no problem. When I tried to get the address of what I purchased, I had to be verified! Imagine Hyatt taking my money and telling me they will […]

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Smelly, dirty airbnb room

We were put up in airbnb accomodation for 2 nights. The place looked a delight on the internet…However, the title should of been “Old, Cold, & Moldy” The worst part was suspecting that the sheets weren’t clean! My 8 year old told me she didn’t like the place cause it smelled bad and the bed […]

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Money Taken, Place Already Booked, Couldn’t Get Money Back For 7 Days

We saved up money to book a place with a few specifics. when we tried book after getting pre approval it airbnb told us it was booked for our date. not a problem we thought as we still have 2 other places that meet our requirements. when we tried to book our next choice, our […]

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Left in the Lurch After Host Cancelled on Short Notice

Last December I booked an airbnb in Santa Barbara listed as a “Sweet Serene Getaway.” I needed a place to stay while in town for UCSB graduation weekend June 12-14. Knowing how quickly places book up and how much hotels jack up their rates to gouge the graduates’ families, I felt lucky to find the […]

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No control of hosts – no help for guests

A very bad experience in Uptown West69th Street apartment It was described as spacious, comfortable, you feel like in a hotel ecc It had good reviews. It was the contrary: extremely small, badly equipped with old stuff, smelly, old kitchen, cushions, sofa, carpets with stains. The fotos years old. When we arrived the sheets on […]

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SCAM both Airbnb and their infantile host members( Alges, Portugal )

Booked straight 8 nights on Airbnb i found a room in suburb area of Lisbon, Portugal.( Alges ) The host member seems qualified adult people and its room qualified to sleep according to her Airbnb profile. the followings are i had experiences in reality……. <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Evidence a) the host had hidden negative profile in her […]

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Sexually Assaulted and Horrible Airbnb Experience

Fatima Rahim, 33-year old African American from New York City, is running a hotel out of the small apartment she is renting at Al Retaj Building A Floor 6 Apartment 3, Al Saad, Doha, Qatar. I was verbally harassed and sexually assaulted by a friend of Fatima’s within 48 hours of my arrival.  I had […]

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Rude Unprofessional Host

Hello Internet! I was booking a trip to Korea with the girlfriend using AirBnB I decided to ask a few questions to the host to get a guage of who they are and to inquire about their properties which we were interested in staying in. One host “Jinju” (https://www.airbnb.com.au/users/show/17503108) was hosting a property “Eternal Sunshine […]

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BEAUTIFUL 1 BR APT IN RITTENHOUSE forget this one!

This is not a bad apartment though not great. Really bad experience though due to poor instructions about how to leave the key. They confiscated our security deposit because we left the key incorrectly even though they were at fault for late communication. That’s the gist; buyer beware. They can and will take your deposit […]

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1 BR Condo in Ideal Location Listing #1023861 User/show/5636158

Host, James Boykin cancelled the prepaid reservation I had with him for three months just a couple weeks before my travel to a family wedding without notice or my consent. When I went to write to arrange the key for my stay, only then did I find out that he had cancelled my paid reservation. […]

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Lying Lisa and her cross-listed Hilton Head Property

AirBnB should be more explicit about the illusion of booking a place to stay, having that booking accepted and approved by a host, and actually having a guaranteed place to stay. This service is all a gamble. Sure, you can a book a place to stay and even have the host approve and accept your […]

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Worse experience ever

My first hosts cancelled on me a few days before arrival when I only wanted to change the day of arrival and kept $400 airbnb refunded that. The next host which I had to find in a hurry because of first hosts incompetence was nothing short of a con woman. She wanted me to pay […]

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Bait and Switch… Airbnb no help whatsoever!

Weeks ago I booked several nights at a “bright executive apartment” in Shenzhen via Airbnb. Hours before I was to arrive the host sends a note saying “very sorry… room has power problem… must switch you to other room… hope you understand”. I arrived (via flight) late in the day and was hurried to my […]

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