Airbnb Guest Stories

These are the most recent 25 stories from real Airbnb Guests.  Read More Airbnb Guest Stories.

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Red Wine Damages in Beautiful Penthouse

We checked in the late morning on April 4th. On April 8th, we checked out early as we all had morning flights. We called the housekeeper to collect the keys from us as the owners were not available. We left everything as we found it but did not take out the rubbish as we weren’t provided […]

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Reservation Cancelled Last Minute in NYC

So, I had this wonderful, romantic trip planned for my girlfriend and me: tickets to a Broadway show and a “fantastic” room right in Times Square that I booked through Airbnb. However, less than two weeks before our scheduled trip, I received an email from Airbnb that simply said: “Unfortunately, your reservation has been cancelled.” […]

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Family Vacation in Airbnb Historic Hell Hole

Our story begins like so many, an innocent Airbnber looking for a place to stay for our six-month working holiday. We made arrangements for what seemed to be a charming cottage with three bedrooms. We are a family of five with a one year old, so having an entire home with three bedrooms appealed to us. Upon […]

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Horrible Host in Lecce Left us Homeless

After informing our host, Angelo, of our arrival time at his place, 11:30 PM – well in advance of our trip (even in the first message) – we called to check everything was okay and he claimed he was not in the area. We could not access the accommodation until he arrived, four hours after our […]

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Lost Everything in Airbnb Theft… Inside Job?

We moved to Southern California on July 15th, 2016 and unfortunately, while staying at an Airbnb in Pasadena and looking for a permanent place, our apartment got broken into and everything we had brought with us including our passports, birth certificates, national ID cards, all our academic diplomas and transcripts, and every single immigration document […]

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Airbnb Account Hacked, Booked in China

My Airbnb account was hacked. I received a text message in Chinese from some unknown number, then I received an email from Airbnb confirming a reservation to check in today in China. I live in the US and never made this reservation. I checked my account through the Airbnb app. Indeed, there was reservation showing […]

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Airbnb Theft: Montreal Penthouse Hell

Guests beware: you are not protected by Airbnb if your host enters unannounced and without consent. I had the left the residence for a few hours only to return to find out the host had entered the property while we were away and had gone through our belongings and left a visibly noticeable mess. My first […]

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Traumatic Airbnb Experience in Philadelphia

I stayed in an apartment that Airbnb found for me in Philadelphia. It is in the Rittenhouse area and is listed by Andrea. I requested to stay with my wife and three children, ages 6, 4, and 5 months, for five weeks. I traveled all the way from Europe. I was in constant contact with […]

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Airbnb has a Good Marketing Team, But…

Having used Airbnb for quite a few occasions traveling, I would like to warn people, as Airbnb promotes itself in a way that is not exactly truthful: 1. Some hosts are in fact sexual predators (I have three personal stories to tell, one of which includes a host who was married). If you are alone, be aware of […]

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Strenuous Hike to Airbnb Cottage: Unable to Warn Others

My wife used Airbnb to rent what was advertised as “a charming fisherman’s cottage” in La Caleta near Salobrena, Spain. There were some nice photos of the view, but no reviews posted. First lesson learned: if there are no reviews, pass on by. The photo showed an uphill path to reach the cottage, but there […]

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Airbnb Nightmare Ends in Police Arriving

I made the mistake of renting from someone who had never rented before. I should have known it was going to be crazy from the start with the slew of emails. From the moment we arrived we got emails threatening they were going to cancel the booking. I had violated the rules because I had […]

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Airbnb: A Great Way to Ruin your Vacation

As a young girl new to traveling, Airbnb sounded better than ever, yet it turned out to be one of the most stressful experiences. I highly regret using the site on my month-long travels in Australia. From the very beginning, a host cancelled a week before I was set to leave the states, so I was forced […]

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Airbnb Hell-sinki Apartment Nightmare

In early June 2016 we chose a apartment in Helsinki for three months and I decided to rent in the Hagaa Area (pictured). Normally, this would come to €130 but because it was a long term arrangement the host offered a discount of €100 and told me she couldn’t make this deal through Airbnb; I […]

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Airbnb Theft from my Checking Account

On August 8, 2016 and the days following I received about two dozen emails from Airbnb, each with a subject line about a supposed booking of mine. I never made any booking. The last time I used Airbnb was almost a year ago, in October 2015. I clicked on one of the emails but the web […]

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Host Cancels – and I Lose the Fees!

This is a very simple story like most of those you read. My host cancelled at the very last minute (while I was at airport on my way to Bali). She told me she did not have the accommodations after all, and offered an alternative which was much less suitable. So I ask her to cancel, thinking […]

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Another Airbnb Scam: Stranded in NYC

I booked a verified listing that was an amazing apartment near Central Park in New York City. The host contacted me with information on how to receive the keys, and asked about my stay and how he could help with suggestions. After arriving at the “place” only to find that the building had been torn down (the […]

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Fake Listing on my Airbnb Account

Two days ago, I received a text notification from a woman named Carmen through Airbnb as a guest attempting to book. Since I am a guest user with no listings, it obviously concerned me so I logged into my account. Unbelievably, someone listed a property in China on my account, and someone did book the […]

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First Airbnb Experience: Ripped off in Sag Harbor

I’m a first time Airbnb user. We were very excited to book our first trip, an entire home called a “charming country cottage” in Sag Harbor. What we found was a house that was not the same as that in the picture in the ad, and we did not have the whole home but one small apartment on the […]

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What Amsterdam Taught me about Airbnb

Up until my visit to Amsterdam I had only good experiences with Airbnb. Some better, some worse, but all were above average, until I got to this horrific apartment. The pictures seemed okay, but nothing prepared me for this stoner’s place. The shower was filthy and I suspect that they used the same towel they […]

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Awful Experience San Francisco, Refuses to Refund

I had an awful experience using Airbnb in San Francisco. I paid $1545. The condition of the apartment was deplorable: food stains on the beds, cigarette butts on the floor, old and stale food open in the kitchen, excrement in the toilet, flies around the trash, chewed and ripped up rugs, broken furniture, broken shower (meaning it […]

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Airbnb was no Help with Nasty Host

Our host greeted us at the door with an old dog with matted fur; there was no mention of him in the profile. She provided us with one key and said we could make our own copies. Some rooms didn’t have any light bulbs and the host said we could buy some. The bathroom and floors […]

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Bogus Airbnb Listing: Scammed in Brighton

Hi Natacha, I’m Dan from Airbnb’s Trust and Safety team. On our site we only have one confirmed reservation with a Host John. There are no other records of you enquiring or corresponding with others hosts. At Airbnb, we work hard to keep our community trustworthy and safe, but in rare cases, attempts at fraud […]

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Airbnb Health Concern: Scabies in Savannah

My daughter and her boyfriend stayed at this Airbnb on June 19, 2016. This is the message I sent to the owner today: My daughter and her boyfriend stayed there on Sunday June 19th and contracted scabies. My daughter was in the emergency room this past Saturday and finally got a firm diagnosis after many days of […]

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Strict Cancellation Policy, Dangerous Neighborhoods

I was looking for a property that we could reserve for four nights to take a long awaited family vacation. We are two adults and two younger children, ages 2 and 8. I thought I had found the perfect place; from the pictures it seemed very nice. However, after I booked the reservation and the […]

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Airbnb Closed my Account without Cause

I was a member since 2010 with positive reviews from hosts. Last year after being continually cyberstalked by numerous entertainers, their online followers began to harass me through various sites. They started to mess with the hosts on Airbnb and I was struggling to know who to trust to rent. I asked this company if they could […]

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17 Comments

  1. Pingback: Better Read This Before You Use Airbnb for the First Time

  2. Pingback: Airbnb’s Elephant in the Room | Spirit by Design

  3. I’m another who had a HORRIBLE experience with Air BnB. Me and my boyfriend showed up to the Air BnB that we rented in Montreal, which had great reviews online. The first night, we went out and when we came home later in the evening, placed our keys on the glass table and chatted with 2 friends. No TV was on. No music was on. The host came over and knocked on the door… Prior to this he hadn’t even told us he lived next door and actually went out of his way to pretend he didn’t… coming from around the street any time he met us. We said ok and kicked out our guests (Thanks, DAD.) but continued to chat, just us 2. The owner came over a second time to tell us to shut up. Ok, fine, we went to bed. The next day, he came back again and chastised us for the night before, again we apologized and he said fine but I’m doing an inspection to make sure you didn’t put holes in the walls, etc. I offered to leave for the second night we had booked and he said whatever. We booked a hotel and left right away- losing the money that we had paid for the second night in this Air bnb. I should also note that at 6am, there was extremely loud banging on the walls, screaming from children and children running non-stop, ALL DAY. The host then proceeded to text message me extremely rude things, asking where I lived and where I was in Montreal that night and was telling me that even though he did indeed say the place was fine and he had the keys, that he was calling the cops. I still have no idea why. Overall, pretty much our entire trip was ruined- we were broke after having to find another place; the first night was ruined cause we were literally told to go to bed (with the assumption that we’d be on the street if we didn’t soon) and the next day was annoying and very unpleasant with the children sounding like they were hanging out in the apartment with us; the host even managed to blacken the second day when we were finally far away from him, by harassing me via text.

  4. Hello!
    This is second notice we have sent to Airbnb and still no any actions… if they are not acting then this letter we will send to another institutions in Spain.
    Decided to inform you regarding one of our hosts where we stayed before.
    Yury Geraskin in Barcelona, Carrer de Biscaia 383, floor 4.
    These are several reasons you to know about this host for your own security:
    1. He stays in Spain illegally (no any documents to stay in Spain and overstayed his visa more than a year).
    2. Not paying taxes to government to do this activity (can be caught any moment by neighbors complaint).
    3. Selling for cash to AirBnB clients who decided to stay more in his apartment.

    He can be caught by police any moment and all of Airbnb guests will lose their living for what they have paid!

    Hope you can make AirBnB more secure.
    Tnx!

  5. The photos of properties are often phony, from years ago when the property was new, etc. Do not trust them or the hosts. When we arrived in Los Angeles the property was so bad I was not sure it was the place I booked.
    The host was dishonest about the property and Airbnb promised a full refund and I received nothing.

    Stay away or somewhere you can trust.

  6. I stayed in an airbnb in St Andrews, Scotland. The host said he would be away and that the house might not be so tidy. he was right. The place was filthy. I was unsure which room to sleep in and there was a see through curtain on the window, no bedding. I did have my own sleeping back. I notified airbnb. No response. The host wrote a fairly abrupt response on his site. No action was taken. However, other guests complained about the exact same issues. Five months on and no one has taken any action. An apology would have been nice.

  7. My gf created a account in a year before, after few times the account has been blocked and we call hundred Times to the customer service. Due this year, I reopened a new account, after two booking, the account have been blocked AGAIN!!! Airbnb is nothing but a piece of crap. A year passed We try to contact with Airbnb to solve this issue, and the result is the same as last year, very disppointed, I mean how this rubbish can operate for so long, delete it. If you finally wake up.

  8. When logged in, prices are higher and a service fee is attached. When not, the prices are lower and no service fee.

  9. Had a horrible experience 3 weeks ago in Tuscany. Property had good reviews and turned out to be a total dump and airbnb has been less than helpful. We did everything right, have facts on our side and they are actually ignorning us completely – no refund for us it seems. Acting like we did something wrong or had wrong expectations. I have lived on 4 continents, have stayed in everything from camp sites to youth hostelf and 5 star hotels – I know what I should be paying for decent lodging. I thought airbnb was a reputable company…they are scam artists and amateurs.

  10. I had a terrible experience just recently. I booked a dog-friendly cottage, and notified host I would be bringing my very well-behaved pet. The 4 night stay was paid for, plus a cleaning fee. She also required a $325 deposit. The day of arrival she had been at the cottage but did not stay to meet us. There was a lockbox, so we let ourselves in. On the table inside was a list of house rules, that also stated that the dishwasher and washer-dryer were not working, and that she had a “very bad ant problem.”. None of this was mentioned prior to our arrival. On the second page was a paragraph “agreement” (that we had no notice she would require) stating she needed an additional $100 deposit, and that she would charge if the pet damaged anything. I did not sign it, nor did I call or contact AirBnb about the defects in her property. The stay was okay – except for a trail of ants waking me up and crawling all over me in the bed!!! And not being able to wash and dry my clothes after outdoor activities. etc. (BTW, We had no food or drink near the bed. I dealt with the ants. I did not launch a complaint.) Before leaving, we washed and dried every dish used. We wiped down counters and sinks We hung up towels. We got rid of all trash, even removing entirely from the property dog waste from the yard and cat waste that was not our responsibility – she had not outdoor trash so we actually carted it away. We folded blankets and put them away. Despite paying a cleaning fee, we cleaned everything we could. There was no vacuum or mop in the house. I would have even popped the linens in the washer, but we were told not to use it. We left everything where we found it. Two days later I received a claim and statement from her that our dog peed in her house and it was “trashed” and she was demanded our $325 deposit. I was completely befuddled. My dog has never urinated in any house or hotel, and I have had him 6 years. And he was with us 100% of the time. She posted a photo of a smudge on the floor wax to “prove” he had. What she did not know is that he is a large male dog who lifts his leg and if he peed in her house, it would have been all over the walls or furniture! She also claimed we put a scratch in her new refrigerator and on her counter. I don’t believe we did this, and she has no proof that we did. For this, and cleaning, she demands $325. The claim was nutty, and I engaged in online back and forth with her. The claim is in now in AirBnB’s hands, but as a responsible person, who has stayed in dozens of hotels and non-AirBnB rentals with my dog, with zero problems, this whole process has been infuriating. She saw a smudge in her floor wax, made an incorrect assumption, and went looking for problems. And this was my first AirBnB rental. Sigh. My daughter has used without issue. But this has unnerved me. It makes me want to stay in hotels and use bona-fide vacation rental properties, which have a proper process in place, and professional management. With AirBnB, you are dealing with individuals, who have wildly varying mental health,, temperametns, and expectations, and often zero professionalism, because of the nature of the business. It’s just too much risk.

  11. As an airbnb host I have come to see that Airbnb is 100% about making money, not responsible hosting.

    – Reviews are unreliable, they are only published if both parties make a review so if either party suspects they will get a bad review they simply don’t make one.

    – In Ecuador, where we host, permission must be obtained from the local authorities to rent or offer hospitality, which means they must adhere to certain standards and pay yearly fees and taxes and are accountable if guests have any complaints.
    Airbnb take no responsibility to ensure their listings are legal and continue to list properties that have been reported as illegal all over Ecuador, these properties are mostly run by expat retirees looking for a little extra income. In the meantime, due to the enormous success of Airbnb they are putting local legitimate business’s out of business

    – Their cancellation policies are ineffective, as a small business we rely upon and work hard to keep our rentals occupied and consequently chose a strict cancellation policy, yet our guests were able to cancel their reservation ONE DAY before the start of the second month of their reservation and even though the house was left like a pig-sty and things were stolen we were unable to give a review because the reservation was cancelled! And even if we had been able to make the review it would not have been published if they had not made a counter review.

  12. I also have a horrible story to share who should i contact to share it?
    Airbnb We got their reservation confirmation email and then be there and prepare to find out your reservation is not really confirmed bc the host does not know what a InstantBook means and Airbnb support service shows no responsibility whatsoever that you are now in the middle of the street w your child and grandma in the car at 10pm. Most of the hotels are also packed but then they offer you $150 as compensation and send you go fishing. Then you are decided to not let them ruin your entire vacation then you pay more than twice the price of a stay and change hotels 4 times during your trip. This is Airbnb folks… #airbnb #fail #ruinyourvacation

  13. During my 2 month stay in Crete via airbnb I had NO LESS THAN 3 sexual predators as hosts!!!!!! I am a serious woman and will never again use airbnb. It is also CRAZY how misleading descriptions/photos are plus how indiscriminately positive the reviews are. Holes in the wall are made into villas etc. What a nightmare!

  14. airbnb is a service that people choose instead of a hotel room where you are somewhat safe and if there is no room they will accommodate you the best. When you book Airbnb, you are going to a strangers house not really knowing what to expect but the best. things could go wrong for sure since its a stranger meeting another one.

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