Some Absolute Nonsense at Thailand Airbnb

My group had been looking for a beach house in Thailand for a three-day stay for days and finally found a reasonable option for all sixteen members of our group (do you know how difficult that was, logistically?). We booked our stay and they took our money. We thought we were good to go.

The owner emailed us the next day and lied, saying that we had misled her about the year we wanted to stay. She kept saying we wanted to book for 2018. Under no circumstances did we say that. Our reservation was cancelled and now all the other options are over $1000 more than the original price. We can’t be spending that kind of extra money. When we called Airbnb, all they kept saying was sorry. They said they would help us rebook but then reneged on that real quick. That does not help with the money problem.

They also reassured us that the host had to pay a cancellation fee but it’s Airbnb that gets all that money. If we were able to use that money to get a comparable rate then I would be happy to keep using Airbnb, but they get the profit and we have to spend extra money because they did not have it together. Absolute nonsense.

Unable to Cancel After Reading Fresh Bad Reviews

My wife and I booked a nice property in Pattaya, Thailand back in April this year for a holiday we planned for June. We saw the nice pictures and read the nice reviews, so we decided to book this property. Reviews have always been one of the main factors in our decisions for booking a property. Everything was fine until we saw three bad reviews on that property that occurred in May. Some of these reviews were quite bad, as some guests had bad experiences and shared them for all to read. We were really concerned about the prospect of having a similar experience, especially with my four year old with us. I attached the reviews above.

We no longer wanted to stay at this property. If we had read such reviews, we would not have booked that property. Our only problem was we had booked it two months ago in April. Our problems started when we contacted Airbnb, and an agent who said she was our case manager basically told us that there was nothing she could do for us as there was a company policy regarding refunds. Since the reviews are written by hosts and guests and not by Airbnb, bad reviews were not a reason to cancel bookings; there was going to be a 50% cancellation fee.

She made me feel that were creating trouble when in fact we felt like we were being victimized and forced to commit to a property that appears to be okay, but was in fact not. Would anyone who read these reviews even consider staying there? This is not right. Airbnb was trying to be polite and claimed to want to help us but just came across as condescending. It’s ironic that she said the reviews could be fake and Airbnb doesn’t recognize reviews as reason for cancellation, when reviews are the company’s bedrock for sales. We would really prefer to stay at a different accommodation and be given a full refund or to have the charges applied to a different property asap. We are running out of time.

Beautiful Airbnb in Thailand Infested with Rats

We rented a beautiful two bedroom house with a pool about five minutes from Ao Nang in Thailand for six nights. Within the first day I thought I was seeing rats but just brushed it off. Well, over the rest of our stay I saw them everyday. I emailed our host and let him know about the rats and to see if he had someone that was doing pest control. He said he had never seen any rats and was surprised about it. He had security cameras everywhere on the outside of the house for the guests’ protection and probably for any theft that might occur when the property was empty, but apparently never saw the rats running around on the property. I’m writing this here because Airbnb doesn’t allow for changes in reviews and it seems that a lot of them are very generic. My wife did our review without my input and kept it very basic. The host’s review of my wife mentioned we should not be traveling to Thailand because of geckos and other things common in Thailand. Funny enough, I just don’t like rats. I have now been to Thailand three times and have stayed at many places that did not have rats, including a relative’s house in Hua Hin that borders lots of vegetation. However, they do animal control in their area. I’m not saying we never saw rats – we did – but not anywhere we had stayed until now.