Racist Host Cancelled Over Holiday Weekend

What was supposed to be a peaceful, relaxing weekend away with some of our closest friends for Thanksgiving weekend turned out to be a nightmare. Our group consisted of a total of six individuals, ethnically diverse (east Indian and Korean) professionals, a mix of women and men. One might wonder why is it important to mention a description of our ethnic background — why does that need to be stated on an Airbnb review?

With everything happening in the United States, racial profiling and discrimination is something I felt free of in Canada, especially in British Columbia where our communities are multicultural. However, we were all victims of discriminatory behaviour by the host.

We booked accommodations at Campbell River about a month prior to our arrival. The intent of our stay was to have a weekend away with our friends and enjoy what we named “friendsgiving.” We were all excited to share a meal around a table, play some board games and enjoy nature. Upon our search we came across a “luxurious log cabin” and the six of us decided the cabin was to our liking and suited our needs and interests for the weekend. We proceeded to book the accommodation, and the host and hostess accepted our payment.

We started planning. We are all honest individuals and have immense respect for others’ homes. We did not want to bring or do anything which was not okay with the host so we took the liberty to be honest and asked the host if it would be okay if we cooked dinner for thanksgiving at the cabin. In addition to this, we asked if it would be okay if we brought our lovely Luna (our dog) with us. The host was quick and kind to reply that the kitchen is fully stocked for cooking purposes and we are more than welcome to host our dinner. However, she was not okay with our pet.

We respected her wishes and decided to let our dog stay with family and were very thankful that she was okay with us using the kitchen. It does state on the listing that the kitchen is available for use and we do have proof of the host’s messages agreeing to the use of the kitchen.

Two days before we were to leave for the weekend, we got a message from the host asking to change our cabin and to consider making changes to our accommodation. They send us pictures of a different cabin, which looks absolutely nothing like the log cabin we had originally booked — not nearly as nice. We kindly asked the host if we could continue to keep our original log cabin accommodation as the entire group is more comfortable with our initial choice. We promised her our dog is not coming with us and that we are all professionals and will leave the place with no damage. The host agreed to allow us to continue our stay at the originally booked log cabin.

All of our ducks were in a row. Ferries from horseshoe bay were booked. It was the day of departure and the six of us make the six-hour commute to Campbell River. During the drive in the morning, we got bombarded with messages from the host saying we could not stay at the log cabin. She was going to cancel our booking unless we agreed to stay at the other cabin.

We took the liberty of calling Airbnb customer support and explained the entire situation to them. They mentioned that the host is in the wrong and should not be changing accommodations without getting approval from the booking customer. The hostess was strong arming us to stay somewhere we didn’t book. Considering we had already commuted almost four hours at this point and it was a long thanksgiving weekend with no other place to stay that could accommodate six people, we had to agree to changing the cabin. However, our condition was that we wanted to see the cabin first upon our arrival.

Once the first half of our group arrived, the host refused to open the gate and let them in. We called her and messaged her to let us in — we paid for the accommodation and travelled a long way to be here. At first, she refused until we called Airbnb and agreed to cancel our original booking and accepted the new cabin. We politely told her that we would like to see the cabin she was recommending before agreeing to her request.

This is where it gets really ugly. When she finally came out to open the gate and take the group to the new cabin, we noticed that the cabin had not been cleaned at all. There was dirt and leaves everywhere, the sheets looked slept in, there were coffee stains on the tables, and a horrible smell. The cabin looked completely lived in and had not been cleaned at all.

Immediately the group refused to stay there — this was not what we paid for and this was not what we travelled six hours to stay at. When asked why we could not stay at the log cabin we originally booked her words to us were: “People like you stayed there last time and the people like you all burned the stovetop.”

At first we were taken aback by the phrase “people like you” and then expressed to her we had no intention of damaging the place. She could take a larger cash deposit from us and hold onto it until our stay was over and return it once she was content that there was indeed no damage.

Her response? “No, I cant trust people like you, you asked about bringing a dog.”

We reassured her there was no dog. We left her back home. She could have checked our car, but she continued to accuse us of lying about hiding the dog. Repeatedly she used the phrase “people like you.” She never once addressed us by our names. She called us violent people when a friend of ours tried to walk towards the other cabin and threatened to call the police.

Eventually we noticed that there was someone already staying at the log cabin we had originally booked. She accepted our payment but gave the accommodation to a family member of hers to stay at for the weekend and was forcing us to stay at another cabin so she wouldn’t have to return our payment. The host then admitted that she gave the log cabin to a family member to stay at and that she forgot to tell us earlier.

We as a group have never been so humiliated, insulted, discriminated, and racially profiled before. We have never had someone threaten to call the police on us, to be treated so inhumanely and to be referred to as “people like you.”

My advice to anyone of ethnic origin or of colour: please save yourself the long journey and headache and do not book accommodations unless you are okay with your weekend being sabotaged. The six of us had to resort to booking a one-bedroom place which slept three people. 600 square feet for the weekend because there was no other place to stay due to the long weekend. We tried to make the most of our weekend, but the horrendous behaviour from the host and hostess was unforgettable.

Racism from a Superhost over Airbnb Cancellation

I am writing this message on a serious issue of racial discrimination by a “Superhost” on Airbnb. I require Airbnb’s support or I will report this to mainstream media and trigger a public discussion on the Internet.

I made a reservation with this host for a trip March 29 – April 3. The host contacted me after the reservation had been confirmed, and asked me to cancel: “If you are traveling from China, just so you are aware, our government has imposed a 14-day quarantine upon arrival in the country.”

I told him that I was not traveling from China and have been staying in Canada for over three weeks. He insisted I cancel the booking. I found the official guidance on Airbnb: the host should initiate the cancellation on his end, otherwise the guest will lose half of the refund and service fees.

I followed this official guidance and asked the host to do so since it is his intention to cancel this booking, or he can contact Airbnb for help. Soon the host became rude, and said if he cancelled he would lose his “Superhost” status.

On the refund, he said: “It’s Airbnb that will take your money. We don’t handle the money.”

On the confirmed reservation, he said: “You will not be allowed to check in.”

On the cancellation policy, he said: “Let Airbnb take your money. I’m not cancelling.”

He keeps sending me messages like: “You need to start taking this pandemic seriously! For the health and safety of everyone.”

I am very confused. He accused me harming “the health and safety of everyone” just because I have an Asian name. My family and I are all German citizens.

Are such racist opinions from a “Superhost” tolerated in the Airbnb community? This kind of racist speech will damage the reputation of Airbnb and the trust from all its members. All the messages are on Airbnb as proof.

I ask for your support. I need a full refund because it is the host who wants to cancel but refuses to do so on his end. This host should not keep his “Superhost” status for his dishonest intentions. For that status, he blamed and pushed a guest to cancel a confirmed reservation.

Lastly, but the most dangerous issue: racism on Airbnb, a global community, should not be encouraged. I have been a member of Airbnb for five years and traveled a lot using it every year. I meet wonderful people and have good memories.

I treasure their work to build up a global platform to communicate with people around the world, to let people know each other better. So, please, do something to stop racism on it.

Rejected by a Host Because I’m from Taiwan?

Yesterday I asked a host in LA a few typical questions about housing conditions and parking, and I stated that I’m from Taiwan. The host, without asking further details, simply replied that she’s afraid of the coronavirus situation, and said she couldn’t help us. She rejected my request to book her place.

Now, of course, I’ve lost all interest in this host, but I feel very insulted that she assumed the virus situation in Taiwan (which is fairly safe at the moment) is the same in China (which is much worse). If the health inspectors at LAX let me through, why does she have the right to reject me just because I’m from Taiwan?

What’s more, my friend, who is Japanese and will be traveling with me to LA, also contacted the host and mentioned she was from Japan. Strangely, she was accepted. I’m not sure what’s on the host’s mind here. Either she can’t tell the difference between China and Taiwan or she is hostile toward Taiwanese guests.

Since I can’t book this place so I cannot leave a negative review for this host. I want others to know exactly who the host is and be aware of my encounter. I want people to be aware that there is more and more discrimination on Airbnb based on guests’ background due to fear of the coronavirus. I highly recommend others who are considering  staying at this place to look elsewhere.

Who knows? Maybe as the virus situation gets worse, she will cancel your reservation out of fear, especially those guests from Taiwan.

Guest Life Ban for Complaining About Racism

I recently learned about Airbnb’s regulatory and reputation risk strategy: make a complaint about racial intolerance, then get banned for life. Forever. Irreversibly. Or, as the Airbnb customer service representative explained to me:

“We are trying to cut down on racial complaints. And you made a racial complaint. I see you received a confirmation of your complaint. So your account was frozen.”

This sorry saga about how Airbnb implements their strategic anti-discrimination policy started over the holidays when we responded to an advert about an apartment in Santo Domingo. It was peak season, and this was the last unit showing any vacancies. You can guess why. It was in German – perhaps the only listing in the Western Hemisphere in German. The nearest German-speaking nation is about a nine-hour away flight away, with a stopover/transfer.

Most potential guests seeking to rent in the Dominican Republic would skip the translator and move on. We do not speak a word of German, but my girlfriend and I know how to use the Google translate function. We did. We booked.

We arrived at the unit and were greeted by the maid. She looked us over and asked where we are from (my girlfriend has a dark complexion). I detected a sneer, but I’m no mind reader. My Spanish is lousy, we were exhausted, and so I just took the key and left it at that.

The following week was a nightmare. The next morning at about 8:00 AM, while still asleep, I heard someone opening the bedroom door. I thought we were getting robbed.

It was not a burglary; it was the maid. She ordered us out of bed as she wanted to clean the room. No discussion would change her mind. We stumbled into the living room, waited for her to make the bed and sweep the floor, and then went back to sleep.

The fun did not end. She made herself at home in in the kitchen, turned on the radio, made coffee, and explained she was “working” until 3:00 PM. She was going nowhere, like it or not.

We explained that it was very kind of her, but we absolutely did not require a maid, thank you very much. My partner speaks fluent Spanish. There was zero miscommunication. We thought the problem was solved. If only. The next morning, yet again, the maid returned, walked in the bedroom, and rousted us out of bed again. It looked like we had a live-in roommate.

I repeatedly contacted the host to request she call off her maid and finally got a reply. The maid, she explained, must visit the apartment every morning to “see if everything is okay”. She explained that the maid told her we were not white Americans; my partner nor I do not exactly “look American”.

The host’s exact words, if memory serve me, were, “I don’t want any Spanish, blacks or anyone from the street in the apartment. It’s a dangerous neighborhood.” My girlfriend, who I met through friends in Boston some years back, “is from the street, may be dangerous and could steal things.” Thus, the host required a security guard/maid to check on us, and see what we were up to in the bedroom at 8:00 AM.

The host explained that her Airbnb listing was in German. I found that odd as this host speaks better English than I do. She preferred only Germanic guests: from Switzerland, Austria, Germany, Northern Italy – and perhaps the Sudetenland, which was German in late 1930s.

The host noted my partner was a dark-skinned Latina and I did not use an accurate profile photo. In my photo, I appeared 100% Caucasian, as did my small cousin sitting next to me.

I explained to the host that if there was a problem, we would move out ASAP. She apologized away adding that it was not her who had issues, but neighbors in the building complaining to the doorman. They did not want Haitians, blacks, or dangerous-looking people (?). The host simply wanted to make sure nothing was stolen. She was expecting a Caucasian American family; the apartment could house four or five people. Instead, she got an Asian guy, and a dark-skinned girl.

Nonetheless, we stayed and a week later even requested several more days from the host.

On the morning of check-out day, sure enough, the maid woke us up in bed. We got up and let her clean the bedroom. Instead of going back to sleep, I went to take a shower. Some minutes later, when I opened the shower door, I saw the maid was now cleaning the bathroom sink. I am not a prudish guy, but when I step out of the shower that means I am not dressed in business casual.

This was just too much. I asked the maid to leave and even offered her $40. Then I realized what I should have figured out from day one. The maid said she cleaned for five days, and wanted to be paid more – not simply $40. Unfortunately, I only had about $80 on hand. That’s why guests use Airbnb: no cash necessary.

This is an old trick often played on tourists by local scammers; offer the tourist something, hope you take it, and then demand as much money as possible afterwards.

This maid was absolutely not going to settle for $80, or $40. Nor, it turned out, was the host going to pay her a penny. I need to hand over some money. Now.

This explanation about paying online though Airbnb, in my limited Spanish, fell on deaf ears. The maid wanted money. I was a foreign tourist. The host declared open season on foreign tourists, and I was it. I fled to the bedroom, shut the door, and rang the host. No answer. I then texted. Now the maid was pushing in the door and having a go at me.

Excuse the typos. I was holding the door closed with one hand and texting with the other:

In the end, I simply emptied my wallet with whatever I could find (“cash only”, no cards accepted).

The maid finally agreed to wait downstairs for us to pack up and leave. An hour later, we left the apartment with the key under the doormat, as agreed.

The fun did still did not end. While trying to drive out, the doorman refused to open the gate from the parking garage. He asked asking about getting paid a fee for the garage. Yet another tourist scam. The really exciting part was that not only was he keeping us locked inside the garage, but he was backed up by the building security guard who was conveniently armed with a shot gun.

This is an OJ Simpson scenario, and how the Juice ultimately served seven years, i.e. “Give me what I want, my pal here has a gun, and we don’t want anyone hurt.” Hint Hint. Technically speaking, that’s assault with a deadly weapon and unlawful imprisonment.

Fortunately, another car arrived and entered the garage, the gate opened, and off we drove.

While I was at the airport, the host finally called. She said I should have paid the maid a lot more – as she met us to get the key and now was cleaning the unit. And, she added, I damaged the apartment. She sent a dozen photos, one showing stain on a large pillow. The apartment had two bedrooms, many sofas, and zillions of pillows everywhere. The maid did an inventory, found one with a stain, and now I was charged, indicted, tried and found guilty of leaving a stain on her pillow. She argued about the stain with great indignation.

The stain on the$15 IKEA pillowcase was ridiculous. I told it I never saw it, but would simply pay an invoice to drop the matter. I explained, again, we were essentially robbed by the maid, and then held at gunpoint by the guard demanding money for parking. Airbnb must be notified.

Before leaving, I had earlier sent a complaint to Airbnb.

I sought no refund, no discount, no nothing. I naively thought I would be a part of the Airbnb much publicized community.

The host threatened that as I had complained, she would retaliate and complain about me and my girlfriend; we were not white and we were not registered (I am thinking this meant we misrepresented ourselves, as I appear Caucasian on my profile photo, and I am not exactly).

My response to this host at this point was simply: do what you want. I reported the maid, and the attack. If you want to exclude non-Caucasians, Latinos, Haitians, whatever, and have a complaint about me – go right ahead. I suggested we drop the matter, I was about to board my plane, and in the future, she should pay the maid a decent wage.

End of story… or so I hoped.

Two days later, I was contacted by Airbnb customer service in response to my complaint. They said – as expected – the host made a complaint that I damaged the apartment.

I then made a very foolish mistake of addressing each and every photo, in admittedly a smart-alecky manner as the complaints were so trivial, and then pointed out that this host had some hospitality issues. I received a confirmation to my response. In truth, complaining to Airbnb about racism is a very stupid idea.

Later, I got this message that Airbnb was unable to support my account moving forward. They have exercised discretion under Terms and Conditions. They are obligated to provide an explanation.

I am a guest banned for life for making a racial complaint.

I soon learned from Airbnb customer service that my ban resulted from my discrimination complaint. “We automatically block the account after we get that type of complaint – it goes to Trust and Safety,” he proudly chimed, and advised that if I withdrew my complaint, my account would be reactivated.

I also asked if this was about the pillowcase, or any other damages, charges or fees I owe. He assured me repeatedly that nothing was owed, no payment due. Withdrawing the racial complaint should unblock my account, “As we are trying to eliminate these types of complaints.”

Statistically, this makes sense. Out of, say, the last 100 instances of a guest making a complaint, in perhaps 75% of cases, a previous complaint had been earlier sent to “Trust and Safety”. So, if you ban guests upon their first racial complaint, you will likely eliminate most future complaints of racism.

This may have a vague degree of legitimacy from a risk management strategic point, but it is illegal. It is illegal retaliation under the New York City Human Rights Law (NYCHRL). It is illegal to retaliate under the federal Fair Housing Act (FHA). This is not only my opinion, but also the view of the attorneys at the NYC Human Rights Commission.

Nonetheless, I sent in my apology/withdrawal, later checked my account, and it seemed to work, although I did not book anything. Just last week, I discovered that the “unable to support my account moving forward” will not be reversed. That is what the Airbnb Customer Experience Trust and Safety had said, and they are good to their word.

Once you make a racial complaint, they will be unable to support your account going forward as Airbnb does not want you nor your big mouth complaining about racism. Forever. For life. As they are fighting racism.

So now Airbnb will test their “retaliate against loud mouth guests who complain about discrimination by banning them” policy with the NYC Human Rights Commission. We will go to AAA Arbitration, as per the Airbnb terms and conditions. This will be $10-20K for Airbnb in legal fees. But in the run up to their IPO, banning guests who complain about racism has become a top priority.

Airbnb shall fight on the seas and oceans, fight in the air, and fight on the beaches. But Airbnb shall never surrender in their struggle to eliminate racial complaints – by retaliating against and banning guests who complain, and being unable to support my account going forward.

Never complain about racism to Airbnb. You will be banned for life.

PS: The host was able to list her apartment on Airbnb a few days later.

Airbnb Guest Attacked my Dog, Deleted from Airbnb

I’ve rented a few locations in Prague on Airbnb in the past two years. I had 107 four-star reviews, until a frat group from Israel arrived to get me kicked off the platform. Due to manners I greeted the guests in person at the place. They booked for seven days. I showed them everything.

Within the first five minutes, I got called “ata homo” multiple times  which I think is Hebrew for “you f%g”. I’m not the kind of guy who receives much disrespect unless people are of the utterly stupid kind, so I told them in English that I do understand them and they should show some manners. We got along great from that point on. It was fine when they were noisy or caused minor damage. They are young; they lack the respect that comes with responsibility. Not everyone has basic manners that are the basics of my life.

I live in the same district as the Airbnb. One Saturday night I walked my dog, seeing the group in front of the place. I walked by, asked if all was well with them, and if there were any issues. Suddenly one of the guys started to call me a racist (they were all just as white as me), saying that “people like you kill Jews” to which I replied with “my great grandfather actually served at Waffen-SS as a officer but those days are over, or else we wouldn’t be having this conversation now.”

This resulted in them leaving to a Vietnamese shop nearby. I was just thinking “holy crap, these f-ing tourists”. Right next to the place is one great Pizza place (and Russian food). I stopped by there, and talked with them for a bit. My dog got free food and some water… all good.

Then I heard a bottle smash into the wall next to me; the frat boys from hell threw it, shouting English and Hebrew gibberish from across the street. I just told them to be quiet – normal people live here too. They crossed the street, and some highly aggressive talking starts from them. I had no idea what was up with them.

One of them kicked my dog who was just standing beside me not giving much a s&%t about whats going on. Like he actually kicked a dog in the chest. I replied “attack” and the dog defended himself by attacking the attacker. What an absolute mess: the pizza place owner came out of his joint and threatened us with the police. The guys tried to hit him and instead earned some fists.

The police arrived, took the guy who attacked my dog to the hospital – he lost two fingers. One other guy had a mildly broken nose, nothing too bad in my opinion. All were arrested but let go the next day. I immediately contacted Airbnb over this incident and wanted them to cancel the stay of these idiots. No. I was supposed to host them a few more days until they left.

Instead, the next morning before they left the police station, I went into the apartment to pack their stuff together. A legal person (a student lawyer of my lawyers) was around to provide “neutral opinion of the situation” so nothing got stolen or anything. I bagged everything and placed it in front of the door.

The place was not really damaged but a lot of the furniture was ruined. The total costs for repairs was 427,000 CZK, almost 20,000 Euro.

The guys arrived, picked up their stuff without any issue, and left to go somewhere else. I wrote them a long one-star rating, which after five days disappeared. Airbnb deleted my account within three days, after some s&%tchat with support over three months. They sent me a letter that I am not allowed to discuss this matter anywhere else.

Now I think I will sue them, because after all, Airbnb is involved in heavy tax avoidance schemes here in Czechia. Hosts never have to pay taxes unless they do so on their own accord. Airbnb never pays taxes to the city around here because hosts are supposed to pay taxes, but Airbnb won’t even forward them to the cities in which they are renting.

Sure, it is an easy way of making money, but the people are deteriorating fast. Other hosts I know of also complain more and more that people are an utter disgrace to society. It makes one wonder: how are we supposed to get a sense of society when scum and scams never get punished?

Sexually Assaulted at Owner-Occupied Airbnb

Has anyone else been sexually accosted and verbally harassed in an Airbnb by their hosts? I am a single, professional executive female who travels domestically (US) and internationally extensively. I recently stayed in an owner-occupied Airbnb in Denver. This was my first time sharing a residence, though have been renting “entire place” Airbnbs for 5-6 years now.

In Denver, it’s now apparently illegal to short-term rent your space (it’s a felony) unless you – the owner – live inside the home as your primary residence. This made me a bit nervous, to share a residence with a stranger, as a single woman traveling alone, so I specifically looked for either woman-owned or couple-owned places. I found one owned by a male and female together. I was able to Google them based on their info on Airbnb and discovered the woman was an elected official in Denver, so felt even more comfortable renting a room there.

The first night I showed up, only the male owner and his male nephew were there. I arrived about 7:30 PM on a weeknight, only to find the owner seemingly very drunk (8-10 beer bottles on the kitchen counter). He showed me to my private room (note: in the listing, they do not say that they rent out up to three bedrooms at a time in their home, and all guests – so up to six – share one small bathroom) and when I came back downstairs to make some food in the shared kitchen, found the owner smoking pot (which is legal here in CO, and they do note in their listing that they are “420-friendly.”)

He began asking me about my kids, asked to see photos of my gay sons and said he’d like to “eat something as delicious as your boys sound.” Sadly, things got much worse from there. The female owner was out of town for the first half of my stay, and when I mentioned on my second day there that I needed to do a load of laundry (access to W/D is in their listing), I was told I “better hurry and get it done before [female owner] gets back home – she doesn’t like people in the basement and doesn’t like people using her things. Just do the laundry now and don’t tell her you did it.”

The female owner did return from her travels. I barely met her for a few minutes as I was not comfortable in the home, so was staying in my rented bedroom with the door locked most of the time (there were huge festivals and conventions in Denver that week, so nowhere else to move/rent).

One night when I knew the owners were out, I came downstairs to make some food and work on my laptop. The female owner came home while I was cooking, and had clearly been drinking. She continued to drink, began insulting me for being a single mother, asked why I had so many kids, how I got so many gay kids (implying I’d done something “wrong” to have this outcome), etc.

I was doing my best to exit the conversation and go back to my bedroom when the female owner got into my personal space, said “I’m going to kiss you now,” and before anything even registered, she grabbed my face with both her hands and kissed me full-on on the lips, then began crying. I made an escape to my room, very shaken.

I left their property less than 36 hours later for good (as soon as I could), but not before the male owner (fiance of the female owner) apologized for her behavior, asked if I’d sit and talk with her and said she had just begun trauma counseling – that was why she was blackout drunk, put her hands (and lips) on me and had said so many inappropriate, discriminatory things.

I did report them to Airbnb as soon as I left. They assigned a case manager to me, and I explained how traumatizing the whole experience is, as I am a sexual assault survivor from an incident with a work colleague in 2015. All Airbnb did was to refund my stay, say they’d look into it, and then cut off all communications with me. Both my attorney and I have repeatedly tried to reach Airbnb via email and phone and cannot get anyone to address my continued issues. It’s been two months now since the incident. If anyone has any advice based on similar experiences with Airbnb, please do share.

Atheist Airbnb Host Versus Religious Guest

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I was renting my studio on Airbnb since 2016 and everything had gone fine. I did host people from all over the world of all ethnicities and they all did like the place a lot… until the day I received a reservation inquiry for a four-week stay of a certain guest. As this person had very few positive reviews, I decided to check his profile on Facebook and discovered lots of disturbing posts, especially for an atheist like me.

As my studio is located in in the same house where I live with my family, I decided to decline his inquiry. However, I also wanted to politely explain why I did it. So, in summary, I told him that being an atheist I had problem with his profile and I also added that that in my views religions (all of them) were toxic inventions that were made to divide us. I ended my message with a ‘salam’, meaning “peace”.

One hour later my account was deleted. The guest felt so offended that he claimed a file for “Islamophobia”. Airbnb didn’t even bother to contact me to see what the problem was. What counts is money and only money; they don’t care if you’re comfy or not with a given reservation. I’ve included some of the disturbing posts that motivated my refusal.

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Airbnb Host Abusing Power as Police Officer

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The story begins in December 2018. I booked a four-week stay in an annex attached to a house in an area I had spent part of my childhood, with my four-month pregnant wife. The host lived overseas and was co-hosted by a family who were quite noisy and very closed off.

We arrived at the beginning of the month and for two weeks every night was full of disturbances and parties. Then one evening, on a Saturday, the co-host had a party. I wrote a message on WhatsApp to ask him to keep the noise down. As you will see the situation escalated from there with antisemitic abuse to my wife and me, as well as anti-Muslim rhetoric.

The next day the situation became worse. They used the police to intimidate us, by falsely arresting my wife (the charges later dropped). My wife was assaulted in the police station, as the co-host was (as I later found out) a police officer who even harasses people who live on the street on which the property was located.

The message I sent to Airbnb is below. Nothing has been rectified. Multiple complaints and lawsuits were filed to the police and they covered up the incident. My wife, upon returning home, miscarried, on top of the fractured wrist and leg, multiple lacerations, and the continued antisemitic abuse she she suffered while in custody by the police. I attached multiple photos of her injuries and the abusive messages the co-host sent.

As you will see above, in regards to the actions taken by the co-host and his family and using the police to harass and assault my pregnant Jewish wife, find attached the racist messages received the day before from the co-host after I requested some peace and quiet, and also the photos of the beating by the police on my wife, this has gone far more now than just a simple civil disagreement. As it was explained to you the constant intrusion by the co-host and his family for the period we were resident in the property, my wife miscarried and lost our child, and under the laws of her home country, and that of the EU, this will be deemed a criminal offence committed by Airbnb and the co-host as well as the police officer who was sequestered by the co-host to cause harm to a pregnant woman.

Discrimination: Host Cancels Before Start of Trip

I booked a house recently. I don’t want to name names or share links, because I don’t want Airbnb retaliation. The host sent me a convoluted message about the cleaning lady but she’d try to fix it to make sure it was ready. She then followed up with a convoluted message about how she couldn’t have it cleaned, and now there was some other problem that would prevent us from staying (again, I’m avoiding details). My guess is that she added this new issue because she didn’t want me to say “Hey, no worries, we’ll find a way to clean it and change the sheets.”

She asked me to cancel the reservation, which I did not. I made her do it on her end. Of course, I thought this was all suspicious. I’m a person of color. I had my white wife attempt a reservation at the same place on the same days, an hour after the cancellation (we added two extra days to the end to make it slightly different). Guess what? She approved the reservation. And contacted my wife. Airbnb was informed, but we have no idea what happened. She’s a Superhost.

Airbnb Retaliates for Reporting Dangerous Hosts

Airbnb retaliates against those who report dangerous behavior by hosts (such as making solo female travelers run for their lives from the property when they’re chased by deranged guys) and gender discrimination/harassment by host. They start off by not taking any action against hosts and allowing them to continue operating (while lying to guests that they took action), even allowing hosts to leave false negative reviews for guests.

They know that some guests have to spend a night in a car after running for their lives from the property, as all was immediately reported to Airbnb. Guests insist that Airbnb take action, and they delete the guest’s account. It’s only a matter of time until next person is killed, like Carla Stefaniak, or harmed in the listings of this ruthless, irresponsible and greedy company. They must be stopped.

I was terrorized by a host who is the owner of Robert’s Redneck retreat Cabins (operating under a different name on Airbnb), made to leave the property out of fear for my life and was insulted and harassed by this host multiple times. All was immediately reported to Airbnb; I couldn’t find another accommodation on Friday night and spent the night in a car by the roadside.

Airbnb deleted my account when I said I’d go public since they’re not taking action and even allowed the host to leave me a bad review. This blog details the incident and pictures, as it’s too much to put in one post.