Tag Archives: airbnb unsanitary

False Advertising for Unsanitary Airbnb in the Mountains

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I stayed at an Airbnb for a family ski trip with adults, children and grandparents age 6 to 70. This trip was a Christmas gift to my family.

Upon check in, I advised the host that there was an entire dishwasher with unclean dirty caked-on dishes. She apologized, said she hired new cleaning ladies and would talk to them, stated she would send someone over the next day to empty the dishwasher but never did. I cleaned other people’s dirty dishes before we even dirtied any.

The property was run down and not the cleanest, and became unsanitary when the snow melted on Feb. 16. There was no Xbox as advertised, and the pool table not functional. The hot tub was dirty and cloudy and not full. The host sent over a maintenance man who put chemicals into the hot tub and said he would be back in the morning to fill it and never came back or fixed anything else. The hot tub was cloudy, remained dirty until the day we left and was missing a foot of water.

The property advertised a large deck with mountain views which was full of snow, not shoveled or maintained and not usable. The snow began to melt and when it did there was about 20 piles of dog feces all over the deck, becoming unsanitary. The host refused to take responsibility or acknowledge the issue and even went as far as falsely claiming that I left the dog feces — we do not own a pet or a dog and did not bring a dog on this property. Airbnb also did not care about this issue.

The conditions of this place were very embarrassing and became absolutely unsanitary. What was very sad were the tactics and nastiness the host has used against me. She went from apologizing to bullying when she didn’t get her way. She called me a disgusting human, a liar, a hypocrite, and a scammer and accused me of planning this to try and get a free trip.

I am a professional person, an ambulance communications officer and investigator and of good moral character. I did not want a free trip; I wanted a clean Airbnb with everything as advertised and just some respect and fairness and truth. I have absolutely no words to describe how sad this makes me and how disappointed I am in the accommodations but moreover how the host treated me as a customer, how she bullied me and was completely dishonest to try to push her agenda against my claim.

The worst part was that there was zero accountability from the host and Airbnb in regards to this which inevitably means they face no repercussions and will do it again, which does not sit right with me. This was my first vacation since COVID started and I don’t want anyone else to get sick or have their time ruined by unsanitary conditions.

Host Lied About Cleaning Filthy Airbnb During Pandemic

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I have used Airbnb for years but never again. My pictures will show that this new host had no concept of what was clean and had not cleaned let alone touched high contact areas. It appears a long-term renter had been there as we were unfortunately the first guests in what they say was a newly refurbished property. They had painted bedrooms but left the kitchen and washing machine cupboard untouched: door handles were sticky, light switches filthy, dirt built up deep and when you opened the fridge door you could see the dirt build up.

The kitchen stank so badly of cat spraying and wee, it also smelt like something dead like a mouse. I told them and sent pictures. They blamed a cleaner but wouldn’t tell me who that was so I could raise a complaint and they said they would clean the next day, a day into our trip. We stayed out all day in the hole so they could do a deep clean. We couldn’t find anywhere else to stay.

We got there late the first night with our son who has Crohn’s and is a higher risk. We couldn’t get anywhere else as everything was booked and we were complying with Airbnb and giving them and the host a right to respond. Airbnb said not to cancel — it had to be done by the host. Anyway, we got back and found that only superficial cleaning had been done: no hoovering the dirt in cupboards, no cleaning next to the washing machine or the machine.

I had such a bad night with my severe cat allergy and knew something was really bad in the kitchen so I tried to find the issue. The photos of the fridge, floors, washing machine, and cupboard are after they had the chance to clean. I was fuming and told the host I sent photos to Airbnb. The host said they would refund me but are now refusing and changing their story because I left an honest review. I am still waiting for Airbnb and I will be taking legal action. The host has now posted defamatory statements about me in their reply to my feedback.

I am at a loss how people can be like this and rip people off and lie so blatantly. I have photos, I have their emails admitting they didn’t clean, admitting it’s wrong, admitting they would refund me and now because I didn’t play the game and lie on my feedback they are refusing. Had I lied I think they would have still refused, and they would have said my feedback showed I’m happy. The biggest issue for me is Airbnb and this is not fit for an enhanced cleaning program. A host gets a badge and is shown to be COVID safe when they are not even doing basic cleaning. I would love to do a class action on Airbnb to look at this and the facts.