Recently I was charged $2,800 by Airbnb: $1,800 for a booking and then two “mysterious” charges of $499 each which were not linked with a booking on their platform and for which I did not receive a record of receipt or any record of the charges on their platform whatsoever. Airbnb has thus far refused to provide a record or receipt of these charges. I received a refund for the charges, but was not provided any information on their basis or cause of the charges, and the charges were somehow linked with a mysterious login from California into my account. It would have been impossible to make these charges through an external login and so it must be assumed that these charges, two charges of $499 each, were made internally without cause through their payment processor.
Airbnb also erases records of logins from the consumer-facing portal once it is discovered that the login is fraudulent, thus erasing your ability to log the history of such. So I have no ability to show that the charges were associated with a separate login to my account, but I could honestly just provide this other information as well as the arbitrary nature of the booking (a booking for December made in May, seven months out). I’m considering suing Airbnb for breach of fiduciary duty.