Lonely and Crazy Homeowner Falsified Ad to Lure Guests

I researched and secured what I thought was an entire home/apartment on a recent business trip to Madison, Wisconsin. Because of a large conference and a major healthcare software vendor in town, every decent hotel in town was booked solid. So I chose what I thought was a private place to stay with the understanding that it was a separate entrance so I could relax and recharge after a long day’s work.

The host’s ad said nothing about having to walk through her front door in order to gain entrance to her basement. She hovered over me and wanted to become my best friend – even in advance of me coming. She called way too much. She sent messages via the Airbnb app way too often. I should have known she was a loon. I thought she was going to sneak downstairs in the middle of the night and stand at my bedside waiting for me to wake up so she could talk to me.

Lonely, crazy people should not be allowed on Airbnb. When I called Airbnb customer service they did nothing to help me or credit me back for this nightmare experience. This host was certifiable and lies about the description of her ad so she can become your best friend. I will never use Airbnb again.

Host Lied About Practically Everything at Airbnb in Gloucester

This Airbnb host lied about what she is offering and although Airbnb has been notified and provided with documentation, they still run her listing which is unchanged on the crucial points I will mention. Although I got a full refund and half the cost of staying at a hotel for the first night from Airbnb, I found dealing with Airbnb support to be quite challenging. It took a great deal of time and aggravation. It unnecessarily became the focus of things for me during the first 24 hours of my vacation, when I was exhausted and uncertain where I would be able to spend the night far from home.

Please note that Airbnb will encourage you to write a review and to put lots of detail into it, but not inform you that they will only post a certain number of words of it, whether that means they cut you off mid-sentence, making you look like a lunatic or not. They will not inform you that you only have 48 hours to edit your review. If most people are like me, they will write the review and spend the first 48 hours checking the host’s listing to see it if has been posted yet. Then, when it is too late, they will check further and see that by that point Airbnb will not allow editing of the review. Airbnb are terrible in many ways and I would be hesitant to consider booking using their site again.

The best part of the whole experience was the people of Gloucester who were unfailingly kind and helpful when they saw I was in trouble. I initially planned to stay in the room on my own, looking forward to several days of relaxing on the beach and catching up with cousins in the area. Although I didn’t need a second bed when I first asked for permission to book, it had stuck in my head that the listing said there were two beds. I looked at the listing again and confirmed that there were when a cousin from a bit outside the area said she’d like she’d like to join me. I was a bit confused, though, since the photograph of the room clearly showed just one bed. Maybe it was a bed that could be split into two? My cousin told me she had an air mattress she could bring if necessary.

I messaged the host through Airbnb to ask what the story was. Suddenly the lightning fast responses I’d gotten previously when asking if I could book dramatically slowed down. I tried calling her at the number provided by the site. A text came in from her while the phone was ringing that said “I can’t talk now”. Okay… I’d called during business hours and she was busy. Later I received a text back from her saying “who is this?” If she had to know who was phoning her, wasn’t there a more polite way to ask? I texted her back identifying myself and apologized for bothering her. No response. I received a message from her through the Airbnb system that said I should “bring the air mattress just in case”. Just in case she wasn’t being honest about her listing, which clearly stated two beds?

In retrospect, I wish I had cancelled then and paid the cost of the hotel I eventually went to instead. I should have known further trouble awaited. I arrived half an hour early in front of the house, where there was street parking, not “private parking” as was listed in the amenities section of her listing. I texted the host to ask if I should come back, or if she could possibly check me in a little early, since it was very hot in the car, but received no response. After a little while, I phoned and left the same message on her voicemail.

A few minutes after the agreed upon time, she pulled up. She made no indication that she’d received either of my messages. She took me inside and we chatted a bit. I mentioned that one of the reasons I’d been interested in getting away is that the air conditioning at home had been on the blink. It wasn’t until she took me downstairs to the room that she revealed the room had no air conditioning, only a small fan. The “private” room also had no door between it and the rest of the house, being at the bottom of a flight of stairs from the living area. It had its own door to the outside on the opposite wall. Only a baby gate stood between the rest of the apartment and your “privacy”.

The biggest problem came while we were still upstairs in the kitchen and I asked her about a key. She told me that she “never locks” the apartment. She must have seen the utter shock on my face, because she then told me that if I expected her to lock the place all the time she would give me a key. There was quite a bit of hostility in her voice when she said this. Having just had a very long drive and being exhausted, I said nothing while I decided what to do about the situation. I certainly didn’t want to stay in an unlocked space, nor was I comfortable asking for the key, given the hostility expressed towards me just for mentioning it (I should note that this was in a small apartment where the host herself lives). Given that there was already bad blood and I was overpaying for an air conditioned room that didn’t exist, the best I could do was get out of there as soon as possible.

Airbnb support did assist, but they also failed to express a shred of empathy for me in the situation, demanding that I take photos as evidence and repeatedly asking if I had addressed the problems with the host. As pointed out on this site, not all problems are photographable, and not all problems can be rectified instantly. In those cases, it is ridiculous to repeatedly interrogate the guest as to whether they have “brought the problem to the host’s attention”. Why would I need to bring something to her attention that clearly is not as she stated and that she obviously knows about? After all, she lives in the space.

Please also note the importance of acting quickly when you first find a problem with Airbnb accommodation. The amount of support I received would certainly not have been there if I had waited until the next day, not fully adequate as it was. One of the ironies of the experience was that I was on the phone with Airbnb at the time I left the apartment to get my iPad from the car and shut the front door behind me… and found myself locked out. A door knob lock must have been engaged. Having the phone in my hand, I called the host and left a message on her voicemail saying I was locked out. She pulled up in her car soon afterwards, but gave no indication that I’d left her an emergency message.

After taking the necessary photos, I exited the apartment with my belongings. I was certain she knew that I was gone, but began sending messages to me through the Airbnb system. She seemed to be trying to make it look like I was still there. She sent one saying she just wanted to let me know the door upstairs was unlocked, and another saying she’d left a key for me on a table. Completely weird. Checking her listing currently shows she is still lying about the number of beds, the lack of air conditioning, and the “private parking”. She fails to mention the room has no door between it and the rest of the apartment. She does go into a long explanation about leaving one of the doors to the place unlocked all the time (I wonder how her landlord would feel about that if they knew?) and about the easy availability of street parking. Why lie and say there is private parking?

Angry Owner Demands Guests Don’t Eat Seafood

I originally booked this Chéticamp property in February. Since we were trying to get as much in during our time on the east coast, we changed our booking with this property a couple times, all in accordance with the change and cancellation policies. Early this week, the owner sent us an email stating that we cannot have any seafood at the cottage. When asked why, it was due to the next tenants having seafood allergies. I thought this was an odd request and so after consulting many people, agreed that this was indeed a ridiculous request. I replied to the host that this was a ridiculous request; that is why we booked a cottage where we would feel comfortable buying seafood and cooking it ourselves in the cottage. Since they were not willing to budge, I cancelled this reservation within the guidelines of the cancellation policy and luckily was able to find another place for the days we needed.

Once we cancelled, we received the following response from the host: “That’s good. Don’t book with me again – that’s even stranger.”

I responded that this restriction was not fair and they should have such restrictions listed on their website for people to be aware of. He responded: “Don’t bother me. Thank you. You can’t afford to go to a restaurant like everyone else.”

I stopped responding. I found this reaction disturbing and very unprofessional. When we complete our trip, our next step will be to provide his property with the appropriate feedback.

Unstable Airbnb Host in Executive Suite on Sarasota Bay

My host’s name is Yvonne based in North Sarasota. This place is a Airbnb train wreck. Do not give her any money. The property is in a beautiful spot, however it’s also in foreclosure. She is looking for folks with money so she can “get a personal loan” ($20k+) to bail her out on her other defaults (yes, it’s more than “just the foreclosure”). As soon as she finds out you won’t cover that for her, things get very nasty very quickly. She will present you with continually moving targets as to proving your personal savings and income information, after moving in. Claiming one fantasy entity after another requires your private financial information for you to continue living there. Imagine what she may use that for.

Yes, there is a “private” bedroom and bathroom. However, she walks in on your private space at will, all the time. There is no central air; it’s there but needs to be replaced. She claims she “will have it fixed soon”… sure. Cooking in the very tiny kitchen is not allowed during the warm months, because there is no air conditioning. Did you see the attached picture of the note denying tenant access to USPS mail delivery service? That’s a federal crime. The US Post Office and only the USPS owns all mailboxes (doesn’t matter if you bought it or put it up – read the federal statute), not some home owner, landlord or tenant. Forget having any friends over; she refuses to allow it and if you do anyway, her behavior to them is atrocious. In addition, she’s permanently on large, daily dosages of opioid pain meds.

If you’re seeking to live with a continually whacked out junkie, this is the place for you. If ever there’s a heroin junkie’s mentality, she’s got it. Does it still sound like an “executive suite” to you? There’s little doubt she is failing to pay her mortgage at all, pocketing the rent she gets, and just waiting out the inevitable conclusion of the foreclosure process. It took some digging to discover she’s in foreclosure. Yvonne, as an owner (not for much longer) and landlord, of course didn’t share that tidbit with her tenant and has no clue I’m aware of the situation. Very sad. Do not enable this woman’s outrageous behavior.

Host Asks me to Leave Early, Stabs me in the Back

I would like to briefly highlight one issue here. When I reported to my host that some things were not good at her apartment, the very next day she asked me to leave, which was alarming to me. She agreed to refund me the pending payment for one night which had not yet gone through and also the Airbnb service charges. Upon asking why she was doing this she said she was getting a potential long-term client from February 1st and after that her offer changed into request mode. When I found that she was requesting me to leave so she would not incur a loss by losing a long-term client, I agreed on one condition: that I wouldn’t pay more for one night’s rate at her property at another place.

The next day upon searching jointly we found a place next to her apartment which had a bit of a high rate. I negotiated further with that host and brought down the rate further. Later she jumped into my negotiation and tried to spoil it. Earlier she asked me to leave on Friday January 27th, so I negotiated with the guy accordingly. Later she confused him and said that I would come to his apartment on Monday January 30th, without even informing me. That guy shouted at me but somehow I managed to control the situation. Afterward, I told my host very clearly that I didn’t want to leave the apartment because of how she wasted my time but I would on humanitarian grounds, her having a potential long-term client.

The last evening at her place I was informed that the apartment where she was transferring me was asking for a R1000 security deposit. I told Annette that I helped her but didn’t means that she could force me into paying R1000 extra. I am comfortable blocking payment to a big company like Airbnb but I wouldn’t try to do so to a random person. I also asked her that in case that guy wouldn’t pay me back my R1000 for whatever reason, then she had to take responsibility if I didn’t do anything wrong… which she denied. Finally she showed her true colors and said that she didn’t ask me to leave; it was me who wanted to leave. When I told her that I have everything in writing as well as her call recording too then she got afraid and backpedaled, saying that I was threatening her. She made a Whatsapp call (because they can’t be recorded) and said so many things to me, including:

1. If she reports me to Airbnb then they will charge 300USD to my account.

2. As I have no reviews on Airbnb then my case is weak.

3. I wrote so many messages to her, she got fed up (I can show who has written more messages, me or her).

4. I bring negative energy to her flat and she wanted me to leave.

I told my host that if she filed a complaint with Airbnb then I would do the same, with all the messages and voice recordings, letting Airbnb decide who is right or wrong. Then she got offended.

This was my first time booking through Airbnb and I landed in a heap of trouble by helping my host on humanitarian grounds. I have documentation of our exchange of messages and voice recordings, which can provide a clear picture as to who is right and wrong. My only mistake is I helped that lady without informing Airbnb because my parents always taught me to help everyone until my last breath. My last concern is that I am leaving her apartment on Monday January 30th and I told her (through Airbnb message and Whatsapp) that I wanted a thorough check of everything and needed a clear signal from her that everything was in order before I left. I am afraid now because if she can change her statement in front of me (when I have all the proof), someone who helped her, then god knows what will happen when I turn my back.

I Lost $1500 After a Weird Airbnb Stay

I booked a few weeks at an Airbnb in Frenchs Forest, Sydney. From the start the host was plain weird: she wanted me to text if I was going to be home later than 9:00 pm, she complained if I had more than one light on in a room, she said I couldn’t use my laptop in the lounge, and she played a gong and bells in the middle of the night, waking me up. Once she did this at midnight. She even smoked right next to the bedrooms even though she advertised the place as non-smoking. To top it off, she had a three-hour raging argument with her adult children one night. I left the next morning but, as I paid in advance, only received a refund for two nights from the 25 I booked. Airbnb even had the gall to say they were kindly not charging me two extra nights. I am short $1500. There’s no way for me to post a review so that others know about it. The host is a bit weird: a few days after my stay my credit card was tapped and the only person to have the details that were used on the fraud was her. I believe she got my card details from my room.

Bad Experience at Portland Airbnb Studio

I recently had a horrific Airbnb apartment rental, in which I was harassed and threatened with eviction by the property manager for breaking house rules, even though none were broken (a picture of the house rules, which is on the apartment refrigerator, has been provided). It seems she has a history of threatening eviction, keeping the renters money, and even having her husband nearly getting into physical confrontations with renters as I found out in other posted reviews. The property link can be found here. The following is the review I posted on Airbnb:

“The apartment is very nice, but unfortunately I had to cut my stay short due to harassment by Kim, the property manager. She met me at the property and seemed like a nice lady. The apartment was clean, in close proximity to many local attractions, and as described in the listing. Later in the evening, things turned very bad. Three friends and I were walking back to my friend’s apartment and I thought it would be okay to give a quick whirlwind tour of the place I was renting which just happened to be next door. My friends and I were in the house for less than five minutes. No one sat down, had anything to drink, or even went to the bathroom.

About 15 minutes later I received a text from Kim asking if I had read the house rules on the refrigerator, to which I said yes. She then sent another text asking if anyone else had been in the house, to which I replied yes, I quickly showed my friends around. I was told I violated the house rules, and I apologized. She then says she will not be penalized for cancelling my reservation. I then called Kim to explain the situation. Things became much worse. I tried to tell Kim that I did not have a party, event, or gathering. She would not let me finish speaking, cut me off, and then began with verbal harassment. I was told I was not truthful (which I was throughout the conversation), I was not honest, and that I was “a man without honor.” After which, Kim then said that maybe she would kick me out in the morning, and hung up on me.

No guest should ever have to put up with this kind of abuse. Especially when the rules were not broken. According to the house rules, there are to be “no parties or events” or “no gatherings greater than the number of reserved guests allowed”. There was no party, no event, and I would not call four people doing a quick tour in under five minutes a “gathering.” During the one night of my stay, I did not get any sleep after being threatened with eviction. I called Airbnb in the early morning to cancel the rest of my stay and report the harassment I received from Kim. I was able to get another Airbnb apartment at the last minute, and went on to have a nice stay in Portland. I cannot properly convey my disappointment with the property and its manager, Kim. The disrespect shown towards me was not justified in any way. When I am being honest and respectful towards someone, I expect the same in return. That did not happen here. I believe everyone looking at properties managed by Kim should think twice and look elsewhere.”