Disgusted

After being a host on AirBNB for 3 years with fantastic reviews I’ve got to say I am truly disgusted with the way my complaint about my last guests was handled.

I came home to find all the batteries taken out of my smoke detectors and a huge burn mark in the center of my lounge room – like they had lit a campfire inside the house!
I took multiple photos and emailed them to AirBNB for evidence but since I don’t have receipts for my carpet they won’t do a damn thing.

This company doesn’t give a toss about their loyal hosts – they’ve lost me!

Thieves

I have been an Airbnb host for a couple of years now and up until last month, I was reasonably satisfied.

I had a middle aged couple interested in staying in one of my units and on paper, they seemed like the perfect guests.

That is, until I saw the state of my unit after they left.

Practically everything that wasn’t attached was stolen, including linen, pillows, cutlery and crockery. I was in a bit of a state of shock when I called Airbnb but their reaction to the situation shocked me even more.

They told me that I would need to supply receipts for all the things that had been stolen. Obviously they weren’t expecting me to have them, because when I said I would fax copies through they backtracked and said that there was really nothing they could do.

I will NEVER be putting my property at risk again by hosting through Airbnb. Very bloody disappointed.

AirBNB Hosting NIGHTMARE!

I’ve hosted many rooms on AirBNB for almost 2 years and always had a 100% perfect rating, but then I caught two of my guests sneaking in their friend and having him stay with them without telling me. I was annoyed but I very reasonably said that he could just pay $10 per night for the 3 nights he stayed, and we would call it even. They agreed to my face, but secretly they made up a story about mice and bugs being in the condo and filed not one but two complaints directly with airbnb! I thought, wow that’s annoying, so I promptly responded to the claims with lengthy explanations about what REALLY happened, expecting that airbnb would naturally see through the lies of these two young kids. Instead, Airbnb gave the kids HALF of their money back for the three week long reservation even though they had already stayed 18 of the 21 days before making a complaint! Even better than that, the kids damaged both of their rooms, stole money, wine glasses, and other kitchen items, yet when I filed security deposit claims against both of them including photos and witnesses, airbnb literally ignored the claims without so much as a response and refunded the kids 100% of their security deposits!

Long story short, I’ve had enough of terrible service by large companies that just don’t feel like they need to give a crap about their customers, even a long-term host with a perfect rating.