Airbnb not Proactive in Protecting Hosts

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Airbnb shocked me when they were not the least bit interested in the damage a guest did to my home and the filth they left behind. I have hosted over 55 guests and this was my first nightmare. Not bad, I guess but still I expected Airbnb would have wanted to protect other hosts from the damages this creep caused – but no they could not care less about those of us that make the money for them. They damaged floors, furniture. left lobster carcasses inside to stink up my home and so much more. Don’t rent to this guy if you don’t want major repair and clean-up costs. Maybe Airbnb should hire responsible ADULTS for their customer service vs. kids who have never owned a home, a business, etc. – they don’t get it, but it appears that is what Airbnb wants. They are not accountable.

Guests can scam hosts just by asking airbnb for a refund

I have had more than one experience of guests requesting refunds by claiming that the room was dirty or whatever, yet they stayed there… and then asked for a refund, which Airbnb gave, because that’s what their rules say to do! It’s a scam, and Airbnb doesn’t care about its hosts, after milking them for all those fees.

Airbnb refund policy

The house was clean. This family stayed for the whole day at my house, using the stuff in the house. They claimed that the house was dirty even though it was professionally cleaned. Airbnb just issued refund.

What about the other side of the coin here

I am an airbnb host. Like in all walks of like I think the majority of people hosts and guests with Airbnb are perfectly reasonable and normal. I go out of my way to make guests welcome, always enjoy having them to stay, and have never had any problems. Reviews tell you about hosts and guests. If in doubt chose a guest/host with several good reviews. I think the whole idea of Airbnb is great. It is a pity that – as usual – the crooks out there wreck the experiences of decent people. I can only commiserate with those of you who have had bad experiences, but there are some fabulous hosts and guests out there. There are Hotels from hell too. Maybe it is a question of luck.

Airbnb guests can get a refund for any reason

I will keep this brief 🙂  This is by no means our 1st experience along these lines.  I have finally lost it after airbnb refunded 2 groups of guests. One because the guest didn’t want to stay any longer (no other reason!?) and the second because they claimed our house was”disgusting”!! So rude!! I personally cleaned it with my daughter so know it wasn’t dirty at all. We have had loads of reviews praising us for the high level of cleanliness. The guests claimed to have photos but I never saw them.  The next day, I had an email from airbnb saying they had tried to phone but got no reply so they had gone ahead & refunded the guest!? No discussion, no proof. .nothing!? I asked to see the photos. .nothing.  And as they have changed their policy nobody but your case officer Pixie will speak to you. .and she seems to have quit work!? So that’s £600+ in 2 days they have STOLEN off us. ..and I can think of no other word to use. ..BEWARE OF AIRBNB!!!

No Payment Received from Airbnb

After a period of 2 months, we are still waiting for our first rental payment owed to us, the homeowner, from Airbnb. We have spent many frustrating hours on the phone and by email, only to be falsely accused of “mis-keying the incorrect banking information”. After requesting proof of payment we have been able to prove to Airbnb there was no error on our part. Airbnb claims they deposited our funds into a non existent financial institution. In our view this is criminal and our fight continues until we get our money. Our advice to owners and rentes, is to STAY AWAY and NOT use Airbnb.

AIRBNB IS GIVING AWAY FREE VACATIONS AND LETTING THE HOST PAY FOR IT An airbnb nightmare & ripoff,

We rented our beach home to a family of four from Atlanta using the airbnb service. Upon their arrival they were a party of four in one SUV, that quickly turned into twelve with the arrival of a van, and then another SUV arrived the next morning, verified by our exterior security camera. I am not sure of the final body count. I contacted them and told them the only people that could stay were the people on the rental agreement. They siad the extra people would leave, they did not leave and they disconnected an exterior security camera. I called airbnb for some help and advice. The person I spoke with was Liem and he said he would call them and try to get the unregistered guests to leave. The next I heard from airbnb was an e-mail from Liem saying that the guest said I had a security camera in the living room and they were refunding all of the guests money. This was an absolute lie and I tried to reach Liem at airbnb but he was not available so I e-mailed and told him to have the guest file a police report. I knew the guest would not be willing to put their lie on a police report. No one responded. I called again but all anyone would do is say they would forward my request to the trip team. I called the guest and told them, by voice mail, if there was a camera in the house they should file a police report, I e-mailed this through airbnb also. I also informed the guest, by voice mail, everyone had to vacate and I was on my way and I would have the police remove them if they were still there when I arrived. When I arrived they were gone but not without doing some minor damage to the house. airbnb will not accept a claim and they refunded all of the guest’s money including the security deposit. I have called back to airbnb trying to resolve this. airbnb has removed the reservation from the site like it never even happened. I can’t leave feedback and I can’t see anything to do with the reservation other than my e-mails. I have asked for a copy of the evidence they used to make their decision and I was told it probably wouldn’t happen. I asked if I sued the guest in small claims court and got a judgment against them would they cover it, all I got was I’ll forward that to the legal department. Still no answers so I called again, or maybe that was the same call, and was informed that the final decision was made in the case and it would not do any good to call because the person answering the phone could not forward my messages to anyone. I asked for a copy of that decision and was told they would send me a copy but it has not arrived. We have decided to take the guest to small claims court, we have a signed rental agreement. It may be a waste of time and money to go to court but it is principal at this point. I have the last two conversations with airbnb recorded. Once I file the small claims case I will post the case number here as it will be public record and anyone should be able to look it up.

What?!?!

I think this entire site is BS. I was hosting a few german people in my home during the the world cup. They got a little out of hand broke my 70 tv vomited on my freshly shampooed carpet. Airbnb with in a week deposited money into my account, I showed them the receipt for the shampooing i did the day before they arrived and showed sent them pictures of my TV and bam that was it. No making my life a living hell no submitting receipts for something ive owned for 8 years etc. So I cal BS on this entire site run by an Airbnb competitor.

 

***Editor’s Note: AirbnbHell.com is not associated with any competitors of Airbnb beyond the fact that they can advertise on the site just like any other site.   We’re glad this particular poster had a good experience with Airbnb.com, and wish every experience were that way.

Do NOT be TOO trusting while being a HOST

MAN and woman stayed overnight. They left early next day. Man came back, said he forgot something. went up to his room , brought down a Firearm ! Do not be TOO trusting. female Dr comes in 10am one morning. I actually made her breakfast..Her room was beautiful 25 x 36, Brass King Bed /2 couches. tv, desk. The night before she was couch surfing to save money, Her room at my place was $59.00! She gave me a bad review because the garbage can was not empty. She is starting a business where she calls old people on the phone to talk and bill their insurance companies. She claims this would prevent dementia. But she did not know what Vinpocetine, or DMAE is. Maybe she is really a vet.