Disappointing and inconvenient

Rented a place through Airbnb, the first night didn’t get a key. The second night was locked outside, and so-called “host” said that I should have texted/called before [showing up at the place I had paid money for]. After asking why can’t I get a key, the host became hostile and suggested to cancel reservation. I contacted Airbnb, cancelled, got full refund (thanks to Judy W. with Airbnb), and got offered a hotel room for free due to the inconvenience that was brought upon me from this psychopath, ungrateful, imbecile “host”. I hope nobody ever stays at Martha’s place in east Austin, and I hope Airbnb gets her place off the list.

Crazy Hawaiian Host

How would you like to stay at a home of a major codependent lady host. This host in hawaii was so mentally unstable it was scary for me. She will say things so rude then immediately pull back with something like “i don’t mean it that way or this way”. Ridiculous! Host was always yelling at her child and husband. I also loved all the post notes that were all over my room and bathroom. The notes were reminders to turn off the lights, fan, don’t drop quilt onto the floor, fix your bed, be quiet, and keep door open.  One day before checking out, host asked me to leave because I wasn’t respecting her rules. This rule that I broke was coming quietly home at 11PM. A crazy host in hawaii. nightmare!

Hawaii Hell

Airbnb guests need to be cautioned about a host in Honolulu with a listing called “surfers room”.  This women is a psychopath.  She will leave small notes everywhere to remind you about the rules of the house.  When she talks she is screaming.  She is always screaming at her daughter that doesn’t go to school.  She sounds very nice before arrival, but afterwards she is a crazy woman.  Be very careful with this host.  If you like a woman who is always screaming and complaining, then you might enjoy the circus. I  am fighting for a refund right now.  Customer service apologized and told me they would file a complaint.  Stay away from the “surfer room”‘.

Wow, my tenants have a 5 star Host rating!

I’m not a Guest. I’m not a Host. I’m a LANDLORD. And yesterday I received a call from one tenant at a duplex that the other tenants suddenly have a lot of guests in the past month. And the latest guest has been there all week while the tenants are GONE! Turns out that couple has been subleting out my property thru Airbnb. Their 31 reviews in the six weeks average almost 5 starts because the property is so nice! The couple is now being evicted and I pity those who have booked thru September because Airbnb doesn’t think they should refund you. LOL The story is way complicated but pay attention -AIRBNB DOES NO CHECKING ON HOSTS OR GUESTS SO IF YOU ARE STUPID ENOUGH TO USE THEM YOU GET WHAT YOU DESERVE.

We’re not guests; we’re a cash grab.

You know, my first experience with Airbnb was a delight. I was taken in by a young couple. Welcomed to their humble abode. As hosts, they made every effort to make my stay a pleasant one. My first time exposure to this new shared economy that’s been said describes Airbnb was starting off pretty good. It was my second Airbnb, however, showed me a side of greed I don’t care to see again. Certainly, there would be who would take advantage to this fledging industry. Taking on the BnB and hotel industry with an alternative for consumers by listing their home on an Airbnb website and playing host to a number of guests each and every night all in the sole purpose to make money. It’s just too bad I had to witness this on my second trip. I found this one couple who were to be my hosts, while they do play, it was not at being hosts. We as guests were an afterthought to them frankly. Once booked, they’ve had gotten our money. They didn’t even care if we now stay the night or not at that point. I arrived in mid-afternoon, and keyed in the combination on the door lock given to me via Airbnb. I came in to what appeared to be an empty house when a young woman came walking down the stairs. She introduced herself, and was told she had come from Europe with her daughter and both she and her young one was attending school here. She immediately played the role of host. She offered me refreshments and showed me around. Since no one else was home at the time, I got the whole tour of the house. I would discover that she, in fact, was a guest herself, and had made arrangements with the hosts to stay at the residence long term. It was a slow night, and I was the only new arrival that day. There were two others who had booked rooms, but they were out. They had their rooms upstairs. I had booked the couch in the basement. The house was a family of four. A man and women with two boys. It must be said, at the time of my stay, the mother was actually out sailing in the middle of the ocean somewhere, and so she wasn’t available to serve as host. Trouble is, I would discover there wasn’t really a host there at all. The father came home that evening around 7:00pm. By then, the other resident guests had returned from their outings and had quickly ventured off to their rooms. His was quick on introductions. He made the attempt at the conventional niceties inquiring as to the reason of my visit, and if I was taken care of. However, after announcing some instructions to the young mother standing off on the other side of the room, he promptly went up to his master bedroom and started making business calls loud enough for all to hear. I would take to my room later that evening which was really just a couch up against a wall in the basement. A basement I shared with the son whose room was in the back. There was an unfinished bathroom down there as well, and would eventually be used by all the guests as the one upstairs leaked when one showered. The basement was also filled with the toys and mementoes collected over the years by your typically two-parent, two-child family. In the morning, those family members marched around upstairs making the usual noises when gathering breakfast and starting the day. After all, and I could appreciate this fact, we were staying in a working family home. The children went to school, and the parents went to work. However, it was the callous way they went about it that got to me that very first day. That morning, all could hear the father again in his room apparently conducting an interview over the phone. You see, he had just ordered a Hydranet main sail for his boat. It was ordered in from Sarnia, and it was for a Friday afternoon boat race he was to attend in Chicago. It would seem he was recruiting for a crew. As the day went on, it became clear the young mother I first met was indeed assigned the hosting and janitorial duties. Frankly, I’m thinking some labour laws were being broken here because the woman had conveyed to me she wasn’t get paid for this and, in fact, was still paying for staying there for going on some ten months now. They had come up with some arrangement, but as my stay was a number of nights, I soon began to see that this young mother did not feel it was a fair deal. All the responsibility of hosting was delegated to this guest. Our hosts were smart to post snapshots of only the newly renovated part of the house. It gave an air of style and sophistication. One that did not carry on to the rest of the house however. The bed rooms offered upstairs were small and in need of a fresh coat of paint. Indeed, the rest of the house was in sharp contrast to the immaculate living room and kitchen presented in the Airbnb Ad. All by design no doubt. One evening I was up working on my laptop. I was sitting on the living room couch designed more for show than function, when I heard the door lock being typed on. A young woman came in through the foray with luggage in hand and quickly stared at me. The father had long since gone to bed, and she had obviously been given the name of the young mother turned housemaid, and asked me where she was. It was apparent in this woman’s mind, as it would, that if you’re hosting a BnB, you should maybe wait up and well…host. Not here. There was no one to direct her to her room, and she eventually ventured slowly upstairs by herself. It was about 40 minutes later, when she was back down and out the door. I was later told, guests had done the same in the past soon after looking at those small little rooms. The next day, I mentioned in passing to the father that they had lost a guest the night before. He shrugged it off stating, “we already have her money”, and then, as was his routine, quickly walked past other guests, collected a bit of breakfast and was out the door. It was apparent to me what this was to him. It was a cash cow. One where they can make a nice bit of money with little effort on their part. They even hired an “Air Manager” to keep their ad in high standings on Airbnb. An offshoot of Airbnb, this “Air Managing” has become a separate industry in of itself. They hired the owner of the local coffee shop and laundry mat to review the guests, put in reviews and adjust the price from day to day. The price would change depending on upcoming events, depending on the season or even depending on the days of the week. Their ad would be listed $42 per night on a Sunday, and then $60 the following Friday. Apparently, this person not only handled this Airbnb but a number of Airbnb’s in the area. They’ve got the house, all you got to do is show up! And even that! They cancelling policy, of course, was strict. The 17 year old son still living in the house was consciously oblivious to the guests. He wanted nothing to do them. I was told the family use to host international students for years and years before enrolling in Airbnb and so this could possibly explain their cavalier behaviour towards their guests. The next night, two new guests far from home are waiting in the kitchen to be attended to by some young mother so they were told. Unknowingly to them, of course, this young mother was a fellow guest, and by this time, had taken to hiding from new arrivals. Man! What a racket! The father again comes home and gets on his phone upstairs and talks just loud enough for the house to hear. This guy’s making from $40 to $60 on each guest each night. He’s clearing about $300 per night, and he revels in ordering the young mother around like she were staff. If it weren’t for the blatant arrogance, I would have let this go, but these people aren’t even trying to hide it. They take separate vacations with the mother out in the mid-Atlantic somewhere. They’ve got a house keeper coming in two times a week, and I overheard the son one day telling a visiting classmate that the last time he had orange juice was in Greece. That same son attends the Rosedale Heights School of the Arts while the other son, god bless, is special needs and now lives away at a home. Of course, I’ll let that last point go, but I looked up this Rosedale Heights School of the Arts. It claims to provide an enriched environment both stimulating and supportive for students interested in the arts, no audition or portfolio required, and a tuition fee of $20,000! The indulgence! And, of course, the father drives around in a black BMW. We are not their guests, we’re a cash grab, and they make little effort to conceal that fact. Shame! Months from now, I imagine one will still be able to get into door with the lock combination they provided me on Airbnb. They wouldn’t think to change it. You know, for the safety of their guests! I would have wonderful experiences at other Airbnb’s since then, but that one had left a bad taste in my mouth. However, this social aspect of Airbnb where they try to convince you we’re all part of this community, we’re all peers sharing in this experience, doesn’t make it easily conducive to regulation and fair play. You many have had a wonderful time and left what you felt was a reasonable if not glowing review to the host. But heaven help you if the host doesn’t like your review. Right now, the host can get back to you. They can confront you with your comments and now make it a hassle. Look! We’re not your fellow ‘Beaner’, we’re not part of this wonderful community. We’re guests; we’re customers. Customers don’t get hassled! Period. Not when there’s money changing hands! I’ve met people who are living way beyond their means on other people’s backs. To hell with that! It’s a business, and as it such needs a watchdog, it needs regulation. Some would say, well you get what you paid for, and that’s a valid point. I will then make one little suggestion. I’m thinking Airbnb could make one subtle change to how things work in their little community of theirs. Once a guest has checked out, the host can’t get back to them. Ever. If that guest becomes a host one day (as Airbnb is constantly encouraging they do) past hosts can then themselves contact them as guests. They then may have their chance for well…retribution. There will be times where the experience is just great! The host and guest may even become fast friends. That’s all good. They’re free to exchange their personal emails in that case. However, once checked out, the host cannot again communicate with the guest via Airbnb. If the host has issue with the guest, there’s already procedures in place to pursue that with Airbnb as mediator. With this one little change, now you’ll get your honest and free reviews! However, since we’re all apparently part of this wonderful community, there’s good old fashion peer pressure in place right now to encourage otherwise. Social norms can be a powerful means of control, and Airbnb no doubt knows it. Doing this one change doesn’t stop the guest from booking again with that host good or bad. The host could always decline (though, of course, Airbnb could punish them for that) or accept them. Look at that! Repeated business! That host was an outrage! I would like to see somebody going to jail. But, of course, that’s just me saying that right now with my dander up. At the very least, they should be reported. But this Airbnb phenomena is new ground. Who do you report to? The police? The Better Business Bureau? Immigration Services? Who? There isn’t the regulation in place for this new industry, and there should be. A third body not affiliated with Airbnb or its thousands of ever growing number of hosts.


I had a man from Los Angeles, named KYLE XANDER HENDERSON stay in my apartment and we confirmed back and forth through email on a certain amount of money for the stay ($760 to be exact). For some horrible reason the reservation was booked for $150 total for 5 nights in NYC, not $150 a night. When I realized this error Xander was already enroute to NYC and I explained to him the issue. He promised me he would accept the price change so that I would be paid $760. He confirmed several times with me he would pay me and I have text/emails to prove it. The following day still nothing confirming he accepted my alteration on price and he started to ignore me. Sure enough day 5 comes and this jerk still hasn’t paid me or accepted my price change. I texted and called him every day and still nothing. He left on the 5th day never paid me and I came home to find my brand new hardwood floors completely destroyed. I immediately contacted Airbnb and after literally 45 Calls to them and hours of waiting, no one will help me. I did get a call from them but its back and forth rhetoric. NO ONE WILL HELP ME! Anyone who reads the conversation between me and Xander can see this guy screwed me royally on the price. He strung me along, never paid me when I trusted he would and then left my apartment a mess. AIRBNB doesn’t care about their host or anyone. Because I didn’t have a large deposit on my place, I am most likely unable to get any money. I thought the whole point people use AIRBNB is because we are backed by their 1 million dollar guarantee insurance. I am in shock AIRBNB has screwed me so much and I do believe in karma and I hope KYLE XANDER HENDERSON gets what he deserves.

Worse experience ever

My first hosts cancelled on me a few days before arrival when I only wanted to change the day of arrival and kept $400 airbnb refunded that. The next host which I had to find in a hurry because of first hosts incompetence was nothing short of a con woman. She wanted me to pay out side airbnb which I reluctantly agreed to. I paid her $180 for two nights and I was taken to what can only be described as a hell hole which stunk of dog..It was a dirty untidy thread bare flat in social housing block in Hermossa beach with two big stinking dogs. She looked like a homeless woman all her clothers were creased and clearly she had no interested in her appearance. Her car was an English mini with wing missing and back cut off and looked like a skip on wheels in side of it, with no silencer on it, very classy. My bag was put in the back with the dogs and it was being rained on. Her name is Aparna Hermossa beach. We arrived there and I ate my takeaway and then decided to leave as the host had gone out to pay poker after dropping me there and left me with the two dogs , which I knew nothing of the temperament of. I left and I am still awaiting the repayment of my $180 dollars of which I have been given the run around trying to get it back. The third host, was an equally untidy house in a run down area player del rey and on the flight path from the airport so I had to listen to planes taking off every 1 minute of the day and night. I thought I had booked Marina del rey area but that was my mistake. The house was full of dog hair and the kitchen looked like it hadn’t been cleaned for months. My room was nice but the bed wasn’t made and the bedding was dumped on it and still wet, so I had to dry it and then make my own bed. The host was nice to begin with, but I have never met any one so noisy, he shouted instead of spoke and had the tv on until all hours of the morning on high level watching basket ball and it sounded like it was in my room as the house was open plan. As if this wasn’t bad enough he was up at 6 making more noise every day talking loudly as if no one was staying in the house.. Sorry but I was bought up with manners and respect for others and I seriously can not ever imagine behaving in such a way even if a relative was staying let alone a paying guest. On the 5th night of the sleep deprivation when being woken at 2.30 in the morning by him and his friend coming in drunk and watching tv on cinema sound level, I had enough and told him what I thought. He has kept one night of my money clearly because like most people on the site they have no money and prey on unsuspecting people to pay their mortgage they cant afford. This host was Hythum in Payer del mar so avoid!!.. He is an asshole and a sex pest to go with it. He is unfit to host anyone he can barely look after his dog properly!.. I am now with a nice family in Melrose and so far they seem lovely so I will start my holiday from the 9th day of arriving and hope for the best..


Rented a house in Laurel Canyon on airbnb 3 weeks in advance of trip. Evening of trip had not received address of property from home owner. Sent 2 texts and left 3 voicemails. His response took hours. He responded with slight disdain “…the address is shown in the listing…” An hour later he realized he had given me the wrong address. He texted correct address and revised check in time. I asked if we could drop our things off an hour earlier than the 4 PM check in time (we had traveled from NYC with our 3 year old. He said yes. We arrived at the address about 50 minutes before check in time. The exterior of the house was a mess, junk everywhere, large bags of dog food, dirty laundry, old plastic bottles, towels, etc. Nothing was neat or organized around the house. Bad sign number one. Entered the house to find 3 housekeepers doing a very superficial cleaning job in a slow casual way and a handyman with a paint can, other supplies he was using spread around the house. Host was there and seemed unpleasantly surprised to encounter us. The pool was dirty with debris floating on the top, there were cigarette butts and remains of joints on the tiny concrete area around the pool. The cheap pool chairs were rusted and filthy. There was a large ceramic ashtray that looked like it hadn’t been wiped clean in months. The host left, we left and drove around for 45 minutes. We returned at 4 PM. House didn’t look any cleaner. Handyman still working (when not chatting with his girlfriend who had now arrived.) Cleaning crew and housekeepers left at 5:15. Our toddler walks around the house in her socks. Socks are black on the bottom in 2 minutes, pool is still gross, surfaces of house appear to be sort of wiped clean, but nothing feels clean, dead bugs in the shower, lamps don’t work in 2nd bedroom, sheets in master b/r don’t smell clean, ants are everywhere, bedroom tv doesn’t work, upholstery is filthy, living room tv works only after messing around with cables, etc. We call host and complain of dirty house. He sends cleaning crew back who don’t really know the difference between clean and dirty and don’t know what to do. They mop (with water) and leave. Pool guy comes and says pool is clean, but looks dirty “don’t worry.” There are floor to ceiling windows in master bedroom, no curtains, no shades, We stay 2 of 4 paid days and tell host we want a refund for remaining days. House is truly filthy dirty. He fights and ultimately agrees to refund of 2 days as long as we give our word not to post a review on airbnb. Feeling we had no recourse we agreed. I will NEVER use airbnb again. Probably a coincidence, but my daughter and I were both ill for the next two days. Laurel Canyon guy-you’re a jerk and your house is disgusting!

AirBnB has no soul… caution

I had a guest who kept extending their stay. One month became two, two became three, and then he wanted to deal directly with me for a lower rate. I said it is what it is. I really bent over backward to help this guy who I found out later was cruising from airbnb to airbnb… After no complaints during his stay I left a nice review. After I reviewed him he left a defamatory review that AirBnB refuses to remove, even though it is against their own review policy. After getting nowhere with “Clementine” I discovered there was no way to escalate up the chain of command. So I left a comment to the review that warned hosts that this occurred to me.. Surprise ! now the listing is blocked. Apparently AirBnB can’t take their own medicine LOL CAUTION ! If your a Host count on AirBnB to put a knife in your back. Something better will come along than AirBnB thankfully. People rented and BnB’s existed for centuries before AirBnB came along, and it will continue after AirBnB is long forgotten.

Misogynist Host

The keys to the apartment didn’t work, the host extorted an additional night’s payment in cash (by claiming it was a “tourist tax” & threatening to claim we made damage to the apartment if we didn’t pay), made extremely rude & sexist comments, sent assistants to harass us late at night, claimed that I stole a curtain (!!!) & that he would report me to the police, threatened to say that I stole art as well if I complained, lied about the time of check in + the condition of the apartment + much more on the review. Worst of all – it was only after having checked in for over a day that we realized that covering every wall of the apartment was extremely violent and misogynist paintings incl a painting of a woman with her throat cut and bleeding out, a painting of a vagina with a sword through it, a drawing of a woman’s face as she appears to be raped, slogans such as “your girlfriend is a bitch” and “high men love pussy”.. and more! more details here: bit.ly/1FdPTNU