Airbnb Hosts from Hell and a Break in

My boyfriend and I were travelling around Europe for a month over summer. We decided to finish our trip in Florence and booked an Airbnb for three nights. In the listing on Airbnb, the apartment appeared larger than it actually was and said it provided wifi, AC, and necessary toiletries, e.g. shampoo, conditioner, etc.

When we arrived we realised the apartment was much smaller than that shown in the pictures, the AC barely worked, the wifi constantly disconnected and was very slow, there was no hot water or bins, and the toilet didn’t flush properly. We contacted Airbnb and our host immediately. There was no reply from the host. Airbnb said they would forward my message along to the host.

We contacted Airbnb everyday about these complaints and were told they could do nothing about it unless they could get through to the host. On our third day the apartment was broken into and our money stolen. We called the police and filed a report, contacted Airbnb and called the hosts. The hosts did not respond, despite three of them being linked to our apartment on the app.

Airbnb said they would also contact the hosts and could not get through to them. We asked to be relocated as the apartment was not safe, due to the door not being able to lock anymore and a chunk of the wall being missing. Airbnb said they would pass it along to their trust and safety team and call us back. We were also told they could not relocate us and would only subsidise the fee of somewhere else by 50% if we found it ourselves.

We called a total of 13 times that day and were repeatedly told to wait for a call back. We were never called back. A member of the trust and safety team emailed us about the matter the following morning around 4:00 or 5:00 AM. However, this was too late as it was our last night and we ended up leaving at 6:00 AM to go home.

Whilst on our journey back home we were contacted by the hosts, after hearing nothing for our entire stay, and blamed us for the break in. They told us that they had the right to ask for compensation for the damages caused by the break in and that our complaints about the hot water was pretext. They stated that they needed to get a professional in to fix the wall and we should have to pay for it. They also refused our request for a refund.

We argued back and forth for a while and eventually they said they felt sorry for us and had decided it wasn’t our fault but that they shouldn’t have to blame whoever broke in? The lack of response or willing to accept any fault from the hosts and the horrible customer service from Airbnb made us feel completely abandoned. We are in the process of arguing for a full refund.

Creepy Airbnb Neighbor Spies on my Daughter

I couldn’t make this up if I tried. My daughter had used Airbnb in Paris the year before and she knew how to navigate the site, so we asked her to make our reservation. We made our reservation in September 2017 for July 2018. We flew into Paris after a week’s stay in London (also an Airbnb stay). We called our host once we landed as requested in writing by the host. We took a taxi and were about 20 minutes late due to traffic.

Our host then proceeded to chastise my daughter for our tardiness because she was late getting back to work (her ad stated the check-in time was flexible) and she was informed while we were in the taxi of our arrival time to her flat. Our host gave us keys at the bottom of the stairs to the flat and a magnetic key to work the entrance door. She asked my daughter to follow her upstairs to explain the air conditioning, electrical and door lock. We were told to stay downstairs.

Our host then came racing back downstairs with a large bag full of trash and then proceeded to explain to us where to take the rubbish when we left. When I entered the unit, I saw dirty footprints on the bathroom floor and black hair in the sink. The bathroom mirror and tiny sink had crusty residue from previous guests. I ended up cleaning the shower, sink, mirror and floors before we could use. The shower was gross and in desperate need of re-caulking due to mold stains.

The flat was four flights up (not the two stated) with steep and narrow steps. There was a hot plate and two sets of dishes (for three guests). Not a kitchen as stated in the Airbnb ad. There was no air conditioning. There were two small electrical upright fans. The mini fridge didn’t stay cold enough to keep perishables fresh for more than half a day at best and was next to the far wall. We had to open the windows of the studio flat to get air into the tiny unit.

The neighbor one floor up would sit in a chair and stare into our flat while his cigarette smoke had no where else to go but from his window into out flat. The walls between the atrium were about 12 feet apart and our only two windows faced the apartment directly across from us. It was disgustingly humid and we ended up opening the windows in an attempt to cool down the room.

My oldest daughter woke up from her futon “bed” to find the neighbor staring at her from his open window while she slept. When my daughter caught him, he laughed and made a disgusting gesture which I witnessed and pulled the curtains closed over the two windows. He followed this behavior up with us having to listen to him and his partner have sex. I ended up closing the windows and hurried my girls out the door to find breakfast somewhere. It was close to 6:30 in the morning. This jerk pulled the same thing the very next morning. No lie. At least this time I didn’t let my daughter sleep in her underwear.

We thankfully had a flight to catch and needed to be out of the unit by 6:30. So, my best advice to you is do your homework when booking an Airbnb. Read all reviews from all sites that your unit may be posted on. My daughter told me the next day that the owner had taken her ad off the website. Looks like she made enough money off of us to make some repairs. Paris was beautiful but this Airbnb was disgusting in every way.

Aggressive Airbnb Host Falsely Advertising Lakeside House

We made a reservation for four nights at a lakeside house in Langstini, which the host advertised as having free wifi (and I have the screenshot to prove it); this was essential for us. When we arrived and asked about the wifi he said he decided to disconnect it because he thought people should appreciate nature and not be addicted to the internet. He was talking in a very aggressive way so I didn’t want to argue with him and tell him he couldn’t change the terms after he promised something. It’s also not his job to educate us, so I just told him that it’s crucial for me to have the wifi for my work, for our trip planning and most of all because I have a son at home who has some problems at the moment – I needed to be in touch with him.

He said that tomorrow he would give us the wifi, but only for WhatsApp, not for media. That evening the wifi stopped working and when we told him he just said “I told you it’s just for WhatsApp. Now if you want more you’ll have to pay for it and charge it at the gas station.” I found this very unacceptable: not because of the the money but because he actually lied about the wifi and I don’t have to waste time during  my vacation looking for the specific gas station where I can charge his wifi.

That wasn’t all: the place was filthy, with hair and dust everywhere (he said the cleaning lady couldn’t come). The beds weren’t ready and I had to put on all the linen; not all of them were the right size. There wasn’t enough hot water for the shower and on the third night when my daughter was in the middle of a shower the electricity and the water stopped and we were left in darkness. We wrote to him (he wasn’t there) and he didn’t respond at all. The water and electricity returned after about an hour but he never contacted us.

Worse than anything was his attitude: he was always inpatient, arrogant and vulgar, like he’d really prefer we weren’t there at all. Even when he explained about some places we wanted to visit and I asked something he started to shout: “Are you gonna listen or not?!” My son got really scared from his shouting.

He also entered our room whenever he wanted without knocking on the door. We really felt uncomfortable there and after the incident with the water and electricity my kids didn’t want to stay there anymore. I also didn’t feel that we had to feel so bad during our vacation that we waited, planned, and saved for so long, so we decided to leave after the third night.

I’m not asking for refund for the nights we stayed, although he clearly didn’t fulfill what he promised and didn’t provide what he was supposed to. His attitude was terrible, and I think we definitely deserve a refund for the night we didn’t stay because we just couldn’t suffer anymore.

Airbnb Not What it Seems, Felt Unsafe for Kids and Dog

I contacted Airbnb customer service, by phone, after leaving a property in British Columbia. I felt unsafe (would be staying there with my daughters ages 7 and 11) and because the place was not as presented (e.g. the air conditioning turned out to be an air sucking machine in the window, held together by styrofoam and the “wifi” tuned out to be “if I can create a hotspot”).

The host had a huge Doberman that was very angry because our small mini golden doodle was in its space. The stairs to the “3rd floor flat” were rickety, to say the least and the air unbreathable. Also of concern was that there was no way to shut a door and restrict anyone’s access to a place we’d be virtual prisoners.

One of the reasons we booked the listing was that it had a pool (under the amenities). The host and the men downstairs were all very unkempt as was the home outside and somewhat inside. This was even more disconcerting because the home was so remote, surrounded by fields and woods, and well off the main road.

I expressed to the host that I needed to leave, that I did not feel well (asthma and then anxiety based on that because of the oppressive air and the “vibe”) yet she continued to try and get us to stay. The representative from Airbnb customer service seemed very nice and understanding, but did not get back to us; we were left adrift, even after calling back asking for help in securing accommodations for the night.

What was extremely disconcerting was that the host began messaging me, telling me to come back, saying her dogs wanted to play with the girls, that the room was now cool, even after I told her we had gone hours away from her, and to please refund my money. However, she has not done so; I see it in my pending charges, online for Mastercard.

Please help me with this. We were not there more than ten minutes and used no part of the place. I am holding off on my public review but see this particular location is plagued with bad reviews (that have since been deleted, and she’s halved the price), many expressing my own sentiments. How is this place still on Airbnb? My check in was to be 5:00 PM on August 11th. I’m waiting for Airbnb to step up and help, but despite many attempts, there has been no contact yet.

Staying in this Airbnb was like a Mental Institution

At first glance, this Airbnb seemed really nice and friendly. Then we went to stay at it, actually looked at the house, and realized it’s a mental institution. To book the room my boyfriend had to give references; while the host called them, she blocked my boyfriend from seeing her page and gave him a full refund for the stay.

She called his boss and everything checked out… maybe because we’re normal people. So why did she do this? Because he had a review of five stars, but said we were a little loud the first night, so she said that his review wasn’t stellar. First off, this lady was completely rude and unwelcoming to my boyfriend and me when we first got there. She told my boyfriend that we could come to the house earlier than the check in so we could park our car there. We had a concert to go to; my boyfriend paid for us to go to Tumble Down festival that weekend.

Anyhow, we parked our car, checked out the backyard super quick and then boom, this lady appeared… when she told my boyfriend she’d be working all day. Anyways, she left us real fast saying she had a children’s play to go to. He and I went to walk around Nurlington to wait for our friends who were showing up before we entered the festival. We went and bought these special limited edition #plumpciders that Twiddle created with another brewery, got something to eat, and went back to the house to drop the ciders off in my car so we didn’t have to walk around with them (plus the festival wouldn’t let us in with those).

This is where we met the host again… did she just drive around the block and wait for us to leave to come back to the house? Anyways, super unwelcoming again. We bought her cupcakes from a bakery in Massachusetts, she did not take them from me so I awkwardly put them on a table. She then asked us if we knew she lived there full time… we didn’t because it wasn’t in the ad that she was so crazy about us reading (my boyfriend and I both read it multiple times).

She then ridiculed us because we had asked her two questions: whether she had a fridge (wasn’t in the pictures and also wasn’t listed in the ad at the time under appliances when everything else was) and whether she had AC (wasn’t listed in the ad and she didn’t after all). After this terribly uncomfortable conversation we left and went to the festival. Our friends were there (who did walk into the house and scared the host, although we did say to call us when we got there; it was a little miscommunication).

The festival was no entry so we had to fight to get our tickets back, which we did because the box office people were very nice. We left the festival and went to the brewery right across the street to read a message from the host saying this might not be the right fit for her (meaning to stay at her house). Now, fearful we might not have a place to stay we messaged back apologizing for the miscommunications. We grabbed our friends and met up with her at the house for check in at 7:30. I knocked on the door; this scared her and she said she needed three more minutes.

Thirty minutes later she came out with wine and glasses for us to “hang out” and give us a tour of the house… when she knew we had a concert to go to. This all took about an hour if not more, extremely rude. Now the house was odd but cute at first. It was nothing like the pictures because she rearranged everything to block off certain rooms and half of a room. Whatever, we could deal with that.

That night we didn’t get to go to the concert due to rain by the time we got down there (money wasted), so we went back to the house, cracked open a beer and begin to hang out. I picked up a magnet from her fridge. The first one I touched said “paranoid”. Now, I know I may have overreacted at first, but this magnet came after I was looking at her fridge reading her lists that look like an anxiety attack; all to our own I suppose, but it freaked me out.

I went into the cabinet to grab a glass and there were also notes. Which I have pictures of, they are crazy: “fascination w/ gone (my fam) LYING…” (this one was super weird because she showed us a picture of her dead grandmother that she painted on her wall. In the picture it said something like ‘granny looking GOOD’), “unscrambled egg, sock”, “path our of adversity, after patio”, “DOUBT!!!!!”, “Not allowed to be….”, and more. However, those are the only pictures I have to show.

Then we found multiple books that were all pretty dark: “Masters of Deception”; “Something Wicked This Way Comes”, just two of the many to paint a nice picture. Now we move to the paintings. I mentioned the dead grandma one; let’s go to the upstairs one. On the ceiling wall was a beautiful one of a cat and a woman. On the one across from the bed we saw the word ‘worry” inside it. The painting was set up with 2-3 weird red gooey looking dripping blotches (maybe to resemble blood). The rest of the walls were painted white, but painted white to cover up some other paintings.

Let’s move to the best painting of them all, the downstairs living room painting. This one should be framed in the welcome lobby of that hotel from “American Horror Story – Hotel”. It would fit very well there. This painting looked very normal, but when you’re up at 12:30 AM, your friends have gone to sleep, and you’re a little buzzed from the beer you had, you begin to just stare at things, and I looked at this one. What words did I find? “Bleed out”, “boogeyman”, “dare”, “how”, “are”, “the”. They were strategically placed. It makes one think what sentences are in this painting.

Anyway, I was not feeling comfortable at all. How could anyone after the meeting with her, all these discoveries, and now an eerie feeling of just dark and extreme sadness in this hellhole? My stomach was killing me and my boyfriend’s chest was hurting. After trying to fall asleep, my body wouldn’t let me. Research how your body reacts in dangerous or uncomfortable places; it’s an instinctive reaction.

My boyfriend and I drove to the nearest Walmart parking where we found comfort; my stomach stopped hurting, as did his chest. We still could not sleep though. We waited until 4:00 AM came and drove to the Courtyard Marriott. The man working that night heard our story, saw how disheveled we looked, felt bad and booked us the last room they had because there was a cancellation.

He tried to give us the discounts he could, including the AAA one. He said check in would be at 1:00 PM. I couldn’t make it until then with no sleep and I couldn’t sleep in that damn house, so he said to call at 7:00 AM, ask for a certain lady and tell them that a room was blocked off for us by him. We drove back to the house and waited in the car until the sun rose, went inside and then at 7:00 AM we called and found that we were able to check in at 10:00 AM.

Our friends woke up at 7:30 AM and we went about our day… with no sleep. Well, our friends fell asleep upstairs without knowing about our adventure, until we showed them everything. My boyfriend and I went to the hotel room that day, slept for an hour or so, showered, met up with our friends and went to lunch. We told them they could stay with us that night; we had a two bedroom that was comfier and felt a lot safer.

That night we went to the concert, and went back to the house. Have you ever walked in somewhere and your heart started beating fast? Maybe I was a little anxious; I’m not a doctor so I don’t know what it was. We grabbed all of our things and went to the hotel room. We left that morning. You think that would be the end of the story, right?

The host texted my boyfriend asking if we had made the beds because they were so nicely made. He didn’t answer because he wanted no further contact about it. She continually texted him over and over asking about these beds… I just wanted her to wash the sheets and leave us alone.

The weekend to stay there cost us about 450ish dollars plus the $220 to stay at the hotel. Rightly so, my boyfriend wanted a refund for the second day because we didn’t stay at the house because if we wanted to have an experience like the movie 13 Ghosts we probably would have camped at Dudley Town… I guess we weren’t feeling it that weekend.

Airbnb refused our refund because we didn’t have proof that we didn’t stay. I called the hotel and the front desk lady emailed the receipt to me that we did stay there; however, my boyfriend didn’t want to peruse this anymore. You’d understand if you tried calling Airbnb; they’re awful with customer service. Check out Airbnb Hell if you’d like. They have plenty of stories on that website.

Anyhow, this begs the question, “why are you posting this then?” This lunatic decided to wait until the last day you can make a review to give us a horrible review on Airbnb, which other employees can see and help to make their decisions as to if we could stay at their house. This was very dirty on the host’s part. My boyfriend and I had decided we wouldn’t blow her spot up on the Internet, then this happened and well… we’re angry.

There you have it. I know I did a horrible job painting this picture of how uncomfortable this house was, and maybe some of you think that we were being overdramatic. Airbnb likes to use the word “subjective”. For those who know me, I’m not an overdramatic person nor am I a scaredy cat; but that house turned me into the biggest little bitch ever and I don’t think a refund for the night we did not stay there is a bad thing to ask for. Here is the link to the house.

Airbnb House of Prostitution in Dominican Republic

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When visiting the Dominican Republic in August and seeing my husband’s family, his aunt unexpectedly passed away. We had to return to Esperanza and try to find any place to stay at the last minute. We found an Airbnb at one of only two listings in Esperanza and inquired about staying. They would not give an address but agreed to meet us and show us where.

When my husband’s cousin realized where it was, he questioned them and they admitted it was a “rent by the hour” flophouse popular with locals to drive up with prostitutes and pay as they leave. When they opened a room up to show how “clean” it was, the walls were “decorated” with obscene photos and the only channel on TV was pornography.

My mother in law in her grief, and my seven-year-old son and young daughter surely would have been uncomfortable (to say the least) just to stand in that place, much less lay their heads down on a bed with more uses than a taxi. I contacted Airbnb because my experiences have been very good and I expected them to have a sense of how serious this could have been for an unsuspecting young woman or teacher for example. Honestly in a country that has a huge sex trafficking problem (in the shadows of course) this could have been a disaster.

Was Airbnb concerned? See the pictures and that listing is still on the site at the time of this submission.

Airbnb Guest Chases Me into the Basement

A guest decided to throw a raging party in my 90210 property on Rodeo Drive in Beverly Hills. Drugs and illegal activity with minors was going on. I contacted the police and they told me the reservation needed to be canceled immediately. Since the reservation was in progress I was unable to cancel it on my end; I had to call Airbnb.

Upon calling Airbnb, they could hear how aggressive the guest was, they could hear that there were over fifty people in a listing that was supposed to have one person, and they could hear the threats and the yelling. However, they requested that I take photographs for documentation. I let the agent on the phone know that me taking photographs of these people conducting illegal activity would not put me in a very safe position.

I locked myself in my apartment and tried to talk to the representative from there. They told me without any photographs, they were unable to help me, even though they were aware of the situation. I once again informed the agent that this would put me in a very dangerous situation.

Having no choice, I went ahead and proceeded to take photos of the party going on. The intoxicated guests were so upset with me, they chased me into a basement. I locked the door of the basement, grabbed my two children at 2:00 AM who were sleeping in bed, and let them out through a window. With nothing in my possession, I took a taxi cab to a motel and stayed the night there with my two children on a school night.

Even though Airbnb promised to compensate me for the hotel room and the taxi ride, they offered it to me in the form of travel credit which expired, because I never travel using Airbnb. My situation was the turning point situation that made Airbnb change their policy to stop requiring photographs of guests as documentation when the situation is dangerous. Bad things happen on Airbnb, and I understand that. It’s the way Airbnb continuously handles this types of situations that is extremely dangerous and upsetting.

I recently had a guest kick down my door after getting drunk. They agreed to pay for about 40% of the damage as that’s what they figured it was worth. Airbnb compensated me nothing and held me responsible for future cancellations since I didn’t have a door. I was told it was my responsibility to make sure that I had a door in working order and would be held responsible for any penalties and cancellations for not being able to host guests because I didn’t have a door.

It’s three months later, and Airbnb still refuses to to explain why they won’t compensate me. Their house guarantee is complete baloney. They’ve lost way more money with the cancellations, because I refuse to continue hosting on this platform until I’m paid back for a guest kicking down my door. There’s no reason why I should not be paid, especially if the guest is agreeing to pay for it.

I highly suggest if you have a guest who is cooperating, take money outside of the Airbnb platform against their policy. They cannot even uphold their own policies there’s no point in cooperating with them whatsoever I sincerely hope this company catches a huge class action lawsuit. I’ve had over 3000 reservations as a host with Airbnb and refused to give them any more business.

Everything about this Airbnb Listing was Different

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I made a reservation for May 25th, 2018 in Oslo, Norway for July 31st to August 3rd. The reservation was confirmed by the proprietor. The printout provided showed an attractive room but did not give further details. We finally managed to find the address but to our surprise no one was present to let us in. We then called the host on her mobile and were told by her to report to her place of work, which we found with difficulty.

We received a set of keys and returned to the property through a front door marked with nasty graffiti and were shocked to find that no cleanup had been done by the owners. Dirty linen was in the bathroom, kitchen and bedroom, with a dozen pair of shoes lying in the corner of the entry room. Even more shocking was finding a ladder without a handrail required to reach a mattress lying on the floor which one would have to crawl to in order to gain access; the ceiling height was only about a meter.

There was also dirty linen covering the bed. None of the bedroom features were mentioned in the email we had received from the host confirming our reservation. It would have been dangerous to navigate the ladder at night if one was to access the bathroom on the lower floor. Accordingly, we did not check in and notified the host and Airbnb of our concerns. We found alternative accommodations with difficulty at a busy time in Oslo.

Airbnb’s response has been really poor and unprofessional. There have been long waiting times with chats with people from California to the Philippines. We were assigned a case manager who expressed concern. Since we did not receive follow up on several phone calls – always being connected with a different person who promised that our case manager would get back to us – we have become very frustrated since a full refund has been requested given the dirty premises and equally the very dangerous and poor quality of the accommodations.

I can guarantee that I will never engage the services of Airbnb and will let my friends and family know of our concerns. I may also seek legal advice to settle this outrageous problem to our satisfaction.What a scam.

Florida Airbnb Not Close Enough to Beach

Well, let’s start with our arrival. Upon arrival, the door code that the host sent didn’t work. We had to stand around for 45 minutes until we received the code to get into the key box located downstairs. She then failed to send her maintenance guy over to program the code for the door.

On Monday morning, we woke up at approximately 7:30 to the sound of construction noise at the building next door. We set out to find the beach, which was supposedly across from the unit. After a 10-minute drive down the road, we finally in came across Sombrero Beach. It was not within walking distance for the kids. Both the image posted for the unit, as well as the one from Google Maps, indicated the unit was across the road from Sombrero beach.

For the rest of the week we endured noise and construction workers gawking at our 13-year-old girls. This made the girls too uncomfortable to swim without an adult present. Additionally, music was blaring from the construction site all day long. After explaining all of these problems to the host, she indicated she was going to give us a credit for three nights. That never happened and I have attempted to contact her multiple times since with her simply ignoring my text messages and phone calls.

The location of the property, the hassle we endured, and the inconvenience was not worth the $2800+ we payed. I would not stay at any property that this woman represents. She simply lies to appease you for the moment and does not honor her word. Find another property.