Staying in this Airbnb was like a Mental Institution

At first glance, this Airbnb seemed really nice and friendly. Then we went to stay at it, actually looked at the house, and realized it’s a mental institution. To book the room my boyfriend had to give references; while the host called them, she blocked my boyfriend from seeing her page and gave him a full refund for the stay.

She called his boss and everything checked out… maybe because we’re normal people. So why did she do this? Because he had a review of five stars, but said we were a little loud the first night, so she said that his review wasn’t stellar. First off, this lady was completely rude and unwelcoming to my boyfriend and me when we first got there. She told my boyfriend that we could come to the house earlier than the check in so we could park our car there. We had a concert to go to; my boyfriend paid for us to go to Tumble Down festival that weekend.

Anyhow, we parked our car, checked out the backyard super quick and then boom, this lady appeared… when she told my boyfriend she’d be working all day. Anyways, she left us real fast saying she had a children’s play to go to. He and I went to walk around Nurlington to wait for our friends who were showing up before we entered the festival. We went and bought these special limited edition #plumpciders that Twiddle created with another brewery, got something to eat, and went back to the house to drop the ciders off in my car so we didn’t have to walk around with them (plus the festival wouldn’t let us in with those).

This is where we met the host again… did she just drive around the block and wait for us to leave to come back to the house? Anyways, super unwelcoming again. We bought her cupcakes from a bakery in Massachusetts, she did not take them from me so I awkwardly put them on a table. She then asked us if we knew she lived there full time… we didn’t because it wasn’t in the ad that she was so crazy about us reading (my boyfriend and I both read it multiple times).

She then ridiculed us because we had asked her two questions: whether she had a fridge (wasn’t in the pictures and also wasn’t listed in the ad at the time under appliances when everything else was) and whether she had AC (wasn’t listed in the ad and she didn’t after all). After this terribly uncomfortable conversation we left and went to the festival. Our friends were there (who did walk into the house and scared the host, although we did say to call us when we got there; it was a little miscommunication).

The festival was no entry so we had to fight to get our tickets back, which we did because the box office people were very nice. We left the festival and went to the brewery right across the street to read a message from the host saying this might not be the right fit for her (meaning to stay at her house). Now, fearful we might not have a place to stay we messaged back apologizing for the miscommunications. We grabbed our friends and met up with her at the house for check in at 7:30. I knocked on the door; this scared her and she said she needed three more minutes.

Thirty minutes later she came out with wine and glasses for us to “hang out” and give us a tour of the house… when she knew we had a concert to go to. This all took about an hour if not more, extremely rude. Now the house was odd but cute at first. It was nothing like the pictures because she rearranged everything to block off certain rooms and half of a room. Whatever, we could deal with that.

That night we didn’t get to go to the concert due to rain by the time we got down there (money wasted), so we went back to the house, cracked open a beer and begin to hang out. I picked up a magnet from her fridge. The first one I touched said “paranoid”. Now, I know I may have overreacted at first, but this magnet came after I was looking at her fridge reading her lists that look like an anxiety attack; all to our own I suppose, but it freaked me out.

I went into the cabinet to grab a glass and there were also notes. Which I have pictures of, they are crazy: “fascination w/ gone (my fam) LYING…” (this one was super weird because she showed us a picture of her dead grandmother that she painted on her wall. In the picture it said something like ‘granny looking GOOD’), “unscrambled egg, sock”, “path our of adversity, after patio”, “DOUBT!!!!!”, “Not allowed to be….”, and more. However, those are the only pictures I have to show.

Then we found multiple books that were all pretty dark: “Masters of Deception”; “Something Wicked This Way Comes”, just two of the many to paint a nice picture. Now we move to the paintings. I mentioned the dead grandma one; let’s go to the upstairs one. On the ceiling wall was a beautiful one of a cat and a woman. On the one across from the bed we saw the word ‘worry” inside it. The painting was set up with 2-3 weird red gooey looking dripping blotches (maybe to resemble blood). The rest of the walls were painted white, but painted white to cover up some other paintings.

Let’s move to the best painting of them all, the downstairs living room painting. This one should be framed in the welcome lobby of that hotel from “American Horror Story – Hotel”. It would fit very well there. This painting looked very normal, but when you’re up at 12:30 AM, your friends have gone to sleep, and you’re a little buzzed from the beer you had, you begin to just stare at things, and I looked at this one. What words did I find? “Bleed out”, “boogeyman”, “dare”, “how”, “are”, “the”. They were strategically placed. It makes one think what sentences are in this painting.

Anyway, I was not feeling comfortable at all. How could anyone after the meeting with her, all these discoveries, and now an eerie feeling of just dark and extreme sadness in this hellhole? My stomach was killing me and my boyfriend’s chest was hurting. After trying to fall asleep, my body wouldn’t let me. Research how your body reacts in dangerous or uncomfortable places; it’s an instinctive reaction.

My boyfriend and I drove to the nearest Walmart parking where we found comfort; my stomach stopped hurting, as did his chest. We still could not sleep though. We waited until 4:00 AM came and drove to the Courtyard Marriott. The man working that night heard our story, saw how disheveled we looked, felt bad and booked us the last room they had because there was a cancellation.

He tried to give us the discounts he could, including the AAA one. He said check in would be at 1:00 PM. I couldn’t make it until then with no sleep and I couldn’t sleep in that damn house, so he said to call at 7:00 AM, ask for a certain lady and tell them that a room was blocked off for us by him. We drove back to the house and waited in the car until the sun rose, went inside and then at 7:00 AM we called and found that we were able to check in at 10:00 AM.

Our friends woke up at 7:30 AM and we went about our day… with no sleep. Well, our friends fell asleep upstairs without knowing about our adventure, until we showed them everything. My boyfriend and I went to the hotel room that day, slept for an hour or so, showered, met up with our friends and went to lunch. We told them they could stay with us that night; we had a two bedroom that was comfier and felt a lot safer.

That night we went to the concert, and went back to the house. Have you ever walked in somewhere and your heart started beating fast? Maybe I was a little anxious; I’m not a doctor so I don’t know what it was. We grabbed all of our things and went to the hotel room. We left that morning. You think that would be the end of the story, right?

The host texted my boyfriend asking if we had made the beds because they were so nicely made. He didn’t answer because he wanted no further contact about it. She continually texted him over and over asking about these beds… I just wanted her to wash the sheets and leave us alone.

The weekend to stay there cost us about 450ish dollars plus the $220 to stay at the hotel. Rightly so, my boyfriend wanted a refund for the second day because we didn’t stay at the house because if we wanted to have an experience like the movie 13 Ghosts we probably would have camped at Dudley Town… I guess we weren’t feeling it that weekend.

Airbnb refused our refund because we didn’t have proof that we didn’t stay. I called the hotel and the front desk lady emailed the receipt to me that we did stay there; however, my boyfriend didn’t want to peruse this anymore. You’d understand if you tried calling Airbnb; they’re awful with customer service. Check out Airbnb Hell if you’d like. They have plenty of stories on that website.

Anyhow, this begs the question, “why are you posting this then?” This lunatic decided to wait until the last day you can make a review to give us a horrible review on Airbnb, which other employees can see and help to make their decisions as to if we could stay at their house. This was very dirty on the host’s part. My boyfriend and I had decided we wouldn’t blow her spot up on the Internet, then this happened and well… we’re angry.

There you have it. I know I did a horrible job painting this picture of how uncomfortable this house was, and maybe some of you think that we were being overdramatic. Airbnb likes to use the word “subjective”. For those who know me, I’m not an overdramatic person nor am I a scaredy cat; but that house turned me into the biggest little bitch ever and I don’t think a refund for the night we did not stay there is a bad thing to ask for. Here is the link to the house.

Airbnb House of Prostitution in Dominican Republic

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When visiting the Dominican Republic in August and seeing my husband’s family, his aunt unexpectedly passed away. We had to return to Esperanza and try to find any place to stay at the last minute. We found an Airbnb at one of only two listings in Esperanza and inquired about staying. They would not give an address but agreed to meet us and show us where.

When my husband’s cousin realized where it was, he questioned them and they admitted it was a “rent by the hour” flophouse popular with locals to drive up with prostitutes and pay as they leave. When they opened a room up to show how “clean” it was, the walls were “decorated” with obscene photos and the only channel on TV was pornography.

My mother in law in her grief, and my seven-year-old son and young daughter surely would have been uncomfortable (to say the least) just to stand in that place, much less lay their heads down on a bed with more uses than a taxi. I contacted Airbnb because my experiences have been very good and I expected them to have a sense of how serious this could have been for an unsuspecting young woman or teacher for example. Honestly in a country that has a huge sex trafficking problem (in the shadows of course) this could have been a disaster.

Was Airbnb concerned? See the pictures and that listing is still on the site at the time of this submission.

Airbnb Guest Chases Me into the Basement

A guest decided to throw a raging party in my 90210 property on Rodeo Drive in Beverly Hills. Drugs and illegal activity with minors was going on. I contacted the police and they told me the reservation needed to be canceled immediately. Since the reservation was in progress I was unable to cancel it on my end; I had to call Airbnb.

Upon calling Airbnb, they could hear how aggressive the guest was, they could hear that there were over fifty people in a listing that was supposed to have one person, and they could hear the threats and the yelling. However, they requested that I take photographs for documentation. I let the agent on the phone know that me taking photographs of these people conducting illegal activity would not put me in a very safe position.

I locked myself in my apartment and tried to talk to the representative from there. They told me without any photographs, they were unable to help me, even though they were aware of the situation. I once again informed the agent that this would put me in a very dangerous situation.

Having no choice, I went ahead and proceeded to take photos of the party going on. The intoxicated guests were so upset with me, they chased me into a basement. I locked the door of the basement, grabbed my two children at 2:00 AM who were sleeping in bed, and let them out through a window. With nothing in my possession, I took a taxi cab to a motel and stayed the night there with my two children on a school night.

Even though Airbnb promised to compensate me for the hotel room and the taxi ride, they offered it to me in the form of travel credit which expired, because I never travel using Airbnb. My situation was the turning point situation that made Airbnb change their policy to stop requiring photographs of guests as documentation when the situation is dangerous. Bad things happen on Airbnb, and I understand that. It’s the way Airbnb continuously handles this types of situations that is extremely dangerous and upsetting.

I recently had a guest kick down my door after getting drunk. They agreed to pay for about 40% of the damage as that’s what they figured it was worth. Airbnb compensated me nothing and held me responsible for future cancellations since I didn’t have a door. I was told it was my responsibility to make sure that I had a door in working order and would be held responsible for any penalties and cancellations for not being able to host guests because I didn’t have a door.

It’s three months later, and Airbnb still refuses to to explain why they won’t compensate me. Their house guarantee is complete baloney. They’ve lost way more money with the cancellations, because I refuse to continue hosting on this platform until I’m paid back for a guest kicking down my door. There’s no reason why I should not be paid, especially if the guest is agreeing to pay for it.

I highly suggest if you have a guest who is cooperating, take money outside of the Airbnb platform against their policy. They cannot even uphold their own policies there’s no point in cooperating with them whatsoever I sincerely hope this company catches a huge class action lawsuit. I’ve had over 3000 reservations as a host with Airbnb and refused to give them any more business.

Everything about this Airbnb Listing was Different

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I made a reservation for May 25th, 2018 in Oslo, Norway for July 31st to August 3rd. The reservation was confirmed by the proprietor. The printout provided showed an attractive room but did not give further details. We finally managed to find the address but to our surprise no one was present to let us in. We then called the host on her mobile and were told by her to report to her place of work, which we found with difficulty.

We received a set of keys and returned to the property through a front door marked with nasty graffiti and were shocked to find that no cleanup had been done by the owners. Dirty linen was in the bathroom, kitchen and bedroom, with a dozen pair of shoes lying in the corner of the entry room. Even more shocking was finding a ladder without a handrail required to reach a mattress lying on the floor which one would have to crawl to in order to gain access; the ceiling height was only about a meter.

There was also dirty linen covering the bed. None of the bedroom features were mentioned in the email we had received from the host confirming our reservation. It would have been dangerous to navigate the ladder at night if one was to access the bathroom on the lower floor. Accordingly, we did not check in and notified the host and Airbnb of our concerns. We found alternative accommodations with difficulty at a busy time in Oslo.

Airbnb’s response has been really poor and unprofessional. There have been long waiting times with chats with people from California to the Philippines. We were assigned a case manager who expressed concern. Since we did not receive follow up on several phone calls – always being connected with a different person who promised that our case manager would get back to us – we have become very frustrated since a full refund has been requested given the dirty premises and equally the very dangerous and poor quality of the accommodations.

I can guarantee that I will never engage the services of Airbnb and will let my friends and family know of our concerns. I may also seek legal advice to settle this outrageous problem to our satisfaction.What a scam.

Florida Airbnb Not Close Enough to Beach

Well, let’s start with our arrival. Upon arrival, the door code that the host sent didn’t work. We had to stand around for 45 minutes until we received the code to get into the key box located downstairs. She then failed to send her maintenance guy over to program the code for the door.

On Monday morning, we woke up at approximately 7:30 to the sound of construction noise at the building next door. We set out to find the beach, which was supposedly across from the unit. After a 10-minute drive down the road, we finally in came across Sombrero Beach. It was not within walking distance for the kids. Both the image posted for the unit, as well as the one from Google Maps, indicated the unit was across the road from Sombrero beach.

For the rest of the week we endured noise and construction workers gawking at our 13-year-old girls. This made the girls too uncomfortable to swim without an adult present. Additionally, music was blaring from the construction site all day long. After explaining all of these problems to the host, she indicated she was going to give us a credit for three nights. That never happened and I have attempted to contact her multiple times since with her simply ignoring my text messages and phone calls.

The location of the property, the hassle we endured, and the inconvenience was not worth the $2800+ we payed. I would not stay at any property that this woman represents. She simply lies to appease you for the moment and does not honor her word. Find another property.

Unsafe House for Children on Graduation Night

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We booked this house for our kids to stay in downtown Ottawa after their grade 12 prom. The host charged five times the regular price but unfortunately, the kids paid it because there were few options for them that night. That price was robbery alone. The host knew our kids would be there and we assured him there would be no problems: no mess and no parties. It was for them to sleep after the final prom party and get up in the morning to meet others for a final graduation breakfast.

We parents (four of us) went to the house first and it was uninhabitable; the temperature was 33 Celsius. We walked in and there were two useless fans and the smoke detector had been unplugged. There wasn’t even any soap in the bathroom. It was so hot and humid. The smoke detector was disabled by the host during the day.

We contacted him for more fans but there was no reply. We told him it was unsafe and against the law to not have a working smoke detector but he did not take responsibility for his house. Our kids could not even stay there as it was stifling hot, too few fans and the detector had to be unplugged or the alarm continued to run. He replaced the detector the next day but that was too late for our night. He would not refund the price of the rental and ignored our request for more fans the night of the rental.

Airbnb offered $100 of the $700 rental for the house yet the kids did not even sleep there. They went in, changed their clothes, and left. We grabbed their stuff and we would not let them stay there, as it was unsafe to stay there. He should not be allowed to rent out a house when it does not meet safety standards. This is unacceptable, irresponsible and to not refund us is robbery. It is illegal to disable a smoke alarm and he did that before we entered the house.

What do you have to do to get a refund?

We booked an apartment on a street in Boston where we had lived when we first got married. There were photos of the basement, one bedroom, apartment, and it looked livable. It was close to the college where our grandson was graduating. We kept asking our hostess if there was a place to park. She said yes, but we had no idea where it was. Our hostess told us how to get in and that was the last we heard from her.

The entryway was dirty. We went down the stairs, unlocked the doors, and our adventure began. There was no wifi, we couldn’t contact our hostess to ask for the password, and no electronics worked. There were steep steps leading down into the bathroom and no banister, except for a towel rack that had been pulled out of the wall. The shower had a naked light bulb hanging from the ceiling surrounded by wires. The water did not drain.

My husband, who was alarmed, warned me not to touch the light bulb while I was standing in water… sure thing for electrocution. That night the fuses blew and the lights were out for a long time. I tried to use the bathroom in the dark and tripped down the stairs. The exposed pipes dripped something and made puddles on the living room floor. Our room was next to the laundry and garbage room.

We asked the janitor, who was taking out the garbage, where we should park. He pointed to a small area surrounded by garbage cans and behind a giant SUV. We had one hell of a time parking our car. The parking “space” cost us $40 a day. Our hostess had given us a phone number. We tried over and over to call her. Her message service said her messages were full and could not accept messages. I gave up trying to reach her or anyone at the home office.

We went to the graduation and tried to spend as little time as possible in the apartment. When I got home I phoned the home offices, spoke twice to reps, and told them I wanted my money back. I wrote to them and to the hostess explaining why I wanted my money back. They wanted photographs. How do you photograph fuses blowing, water that doesn’t drain, puddles dripping from the exposed pipes, and a parking space that was surrounded by all the garbage cans from the building?

I read the reviews by other renters and they also said, “there is NO WIFI”, “the shower does not drain”, and “fuses blew and the apartment was pitch black.” Three different “committees” turned down our request for a refund. The host won’t reply to our mail. We are seniors. We get the feeling that the people at Airbnb think we are senile. I can assure you we’ve got it together. They keep informing us that we have lost our request for refund. They email us this and we cannot reply because their return email address is not deliverable. What do we do next? Our bill was over $600. The place ruined our vacation.

The Mystery of the Host’s Black Curtain…

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It was a basic schoolboy/girl error. I have watched enough TV crime detective series so why on earth didn’t alarm bells ring when I saw mention of personal belongings behind a black curtain on the Airbnb listing for what appears to be a charming and well-located ‘apartment’ at the heart of an historic German city?

All seemed fine on making the two-night reservation. The host accepted my solo female traveller booking and a few days before check-in I messaged him, helpfully I thought, with my arrival time in the city. To my surprise I received a very abrupt response, telling me he wouldn’t be providing any details until 24 hours before check-in, not ideal as I was already travelling with limited wifi access but oh well.

Instructions arrived promptly, and I collected keys from a gruff local shopkeeper. On arrival at the property, I dropped a line to my host to let him know I was safely inside. He immediately replied – like in two seconds – insisting that I gave him a five-star review before I’d even put my bags down. He added ominously “do not touch any of the belongings behind the black curtain.”

I glanced across at the curtain in question. It was a very flimsy piece of sheer fabric hung over a kitchen alcove stacked with plastic boxes. I thought no more of it until the following day. I received umpteen abrupt, accusatory texts from the host (which I have saved as screenshots) that put me on edge to say the least. In the first two, he said I had made his front window ‘messy’ but gave no indication as to how that could possibly be.

My heart started beating a little faster when, a few minutes later, I got the next one. He claimed his neighbour had told him that I ‘love’ his black curtain and that I had been going through his belongings… what? I glanced at the windows front and back and realised the lack of blinds or much in the way of curtains would make it possible for someone to see right inside with a strong pair of binoculars. That said, I had not gone near his alcove of mysteries, nor would I. So what was he on about?

Feeling unnerved and by this point seriously considering paying to stay the second night in a hotel, I glanced again at the listing and his reviews. I was struck by how many negative reviews he’d given his guests despite their seemingly positive public reviews. He’d accused several of going through his stuff. I calmed myself down – perhaps he had experienced some very bad tenants that had left him feeling anxious and hyper-vigilant? Still, my mind boggled. Why did he keep his precious things in such a vulnerable place instead of in storage?

I settled myself down on the balcony with my book and salad to distract myself from all negative thoughts – this was meant to be a relaxing mini break from work after all. I’d be gone early the next day. Then I caught movement through the corner of my eye. There was a man standing in the centre of the open plan studio holding a key to the door. I leapt up in shock and fear and, seeing my surprise, he muttered that he lived downstairs and had permission to access the wifi hub in the studio, which apparently served the entire building.

I ushered him out of the door politely in case things turned nasty, and contacted the host. Instead of apologising, the host replied defensively that it was my fault for not answering when he knocked and range the bell. Again… what knock, what bell? How would he even know so soon after the incident? Needless to say I left and I never did find out what was behind the black curtain…

My Account was Deactivated After Guests Fought

I rent a big apartment where I live with two permanent guests and rent another room on Airbnb. I left on a long trip, letting one of the guests co-host. After ten days, the permanent guest got in a fight with the Airbnb guest. Both guests ended up injured but one from Airbnb more so; he was in the hospital with a broken nose.

I lost sleep during the holidays talking with the two guests, my co-host, and Airbnb trying to see what had happened, who was more responsible, and how to act. The permanent guest was claiming that the Airbnb guest was disrespecting him, leaving common areas dirty, so he confronted him and got in a fight. The Airbnb guest was claiming he was overreacting and attacked him. We first announced the incident to Airbnb and as a result they cancelled the reservation of the Airbnb guest, refunding his money after he had stayed for more than a week.

I found this unfair and asked for a case manager who asked for more information. I provided photos of the permanent guest who was hit as well as the mess the Airbnb guest left. I tried to be objective saying to the Airbnb guest that he probably irritated the permanent guest enough to start the fight (I knew him; he was really quiet and respectful). Both have some responsibility. I also advised the permanent guest to be very careful in the future and let him stay.

The Airbnb guest was mad I didn’t support him and finally after a week without any explanation I received a message from Airbnb they deactivated my account due to violating the terms and conditions. Somehow the host is responsible for the actions of the guests, something that is not logical from my point of view. Nor could I find this in the user agreement.

I found the whole decision totally unfair to me with zero support from Airbnb. It’s a dispute between guests – how can I be responsible for their actions? No explanation about why they deactivated me, or why they believe the Airbnb guest. From my point of view, disputes and fights can occur and both parties should be responsible, but why the host?

Can Airbnb charge my account as a host for the expences the Airbnb guest had in the hospital? Can they do this legally? I can’t remember if I register with my credit card, IBAN number, or both. The bank told me if I cancelled my credit card I can dispute the matter otherwise they can do it. An attorney said they probably could charge me. Under what evidence or legal process can they do that? Who is responsible in a fight when there are no witnesses and if there is evidence the permanent guest started it, is he the only one responsible? I’d appreciate any answers.

Sleeping on the Streets of Madrid with my Baby

I am looking for someone to listen to my story about my negative Airbnb experience. I am begging for help, as the customer service representatives and hosts of the place I have booked have insulted me and refused to help, and I will be sleeping in the streets with my 19-month-old daughter because of this.

A month ago, I booked an entire apartment in Madrid, Spain from June 16-25th. We arrived and the host rushed us through the apartment door, through our long hallway, and our room had a bedroom door. After he left, we discovered a locked door next to our bedroom door (in our apartment). We thought it was a closet, but I could see there was a light on.

I immediately contacted our host and asked if there was a person in our apartment. He said someone lives there. I could see a freshly used toothbrush in our bathroom. We were incredibly nervous. I was with my one and a half year old daughter, which is why I booked an entire apartment to ourselves. I did not sign up for a person living there.

By this time, it was midnight. I could not go out into the street with my child. My family and I did not sleep the entire night. It’s 2:30 PM in Madrid now. We have now been in contact with Airbnb for 12 hours now. When I emphasized that I am simply trying to protect my daughter, the customer service representative accused me of abusing my daughter. I was given warnings when I was just begging for help.

We are now left with nowhere to go, no refund, and being told left and right that we are not entitled to anything. It has been twelve hours with no resolution. Twelve hours with no safe haven for my 19-month-old daughter. We were thrown into an unsafe situation and basically told it doesn’t matter that this was a fraudulent listing, and if I want my daughter somewhere else, I need to once again pay out of pocket, and my $700 for the unsuitable unsafe fraudulent listing will not be returned. They told me they are done with the conversation.

They are silencing a mother, who is concerned for her child’s safety. People need to know what kind of company this is: one that not only disregards customers, but does nothing to ensure the safety of children. The safety of children in any situation should always be the number one priority. A mother should never be silenced. I should not have been mocked and accused of mistreating my child because I wanted her safe.

A man at Airbnb kept writing me messages saying I deserved nothing. I politely asked him numerous times to step back and please let me speak to someone else and he ignored that and kept telling me he’s closing my case. I am a customer. The case is closed when we reach a resolution and I say it’s closed. He clearly had something against me and wanted to wound me up further. Because of him and this host, my one year old daughter is sleeping in the streets tonight. I am begging for help. Begging. Please help me either receive my entire money back or a safe place to stay for the dates I requested.