We had a flat booked in Paris. When we got there the place was infested with a broken in main building door. There were drug dealers coming into the building offering us drugs. We of course turned around and got a hotel immediately. We let the booker know, who got in touch with Airbnb within 24 hours.
However, even though we took photographic evidence of all of this, we are still being refused a refund. The host even had the cheek to say we are just scared foreigners (we have been in Paris a year working). We are constantly fighting with Airbnb, who just seems to completely ignore their own terms and conditions on this. Even though the host provided no evidence, they believe him over our photos. How is this happening?
We have sadly now had to waste more time getting legal proceedings going. As we needed a place to stay, we had to fork out another 4000 euro; we are not made of money. The service is just appalling. They keep citing terms and conditions yet are actively ignoring them.