Major Fire Hazard at Airbnb Property in Medellin

There were major safety issues at an Airbnb-listed property. I was unable to leave a review of my last stay; the link sent me to a page that said I didn’t have access.

This “furnished studio” was actually a windowless (air vents onto a dirty courtyard, no natural light) single room with a double bed and a bar stool as furniture, linked by a corridor to a kitchenette and a bathroom with no hot water in sinks, but decent hot water from electric shower head. There was no microwave, no toaster oven, no coffeemaker or kettle, two very old pots and barely any dishes, and no dustbins except one in the bathroom for leaving used toilet paper.

The building in Laureles, Medellin is, like many buildings without doormen, locked from the inside and out. You need a key to leave. This one has two outer locks. The one on the outer gate hardly works; it takes five minutes of jiggling the key to open it. The lock on the front door of the building is slightly better.

The reason this is so dangerous – beyond the fact the exits should never be locked – is that the burner of the gas stove in the kitchen is very damaged and eight-inch flames shoot out when you try to use it. It is a miracle there has not been a fire in the building.

The building is old, the rooms are tiny, the hallways and the apartments themselves are dirty (I looked in to a neighboring one). The “Super Precio” of about $500 US/month is not a great deal in Colombia. Someone should do some sort of spot checking on the properties, most of all for safety issues.

Why Are Airbnb Services Even Allowed?

I just don’t understand why this type of service is even allowed. I moved into my neighborhood several years ago as a young family with plans to provide my son a happy and loving childhood. Now, because of the Airbnb that recently “opened” next door, that dream has been shattered.

I wanted my son to grow up in a community where everyone knows one another and neighbors watch out for the kids as they play. Instead, every few days, we have strangers living next door that have absolutely no respect or concern for our community. They are loud, disrespectful, and inconsiderate.

Last night, one of them parked in my driveway and attempted to enter my home while we were sitting in the living room watching TV. Do you know how terrifying it is for a four-year-old to have a couple of strangers attempt to walk inside your home? Neighborhoods should be focused on building a sense of trust and community, not utilized as a way to make money while jeopardized your neighbors.

These uncaring “guests” trash our local park, park in front of my driveway so we can’t get out, leave trash in my yard, and stay up causing commotion at all hours of the night. In a time where you can’t even feel safe going to the store, now I can’t even feel comfortable in my own home. This sense of entitlement to doing whatever you want with “your” house is ridiculous and completely defeats the purpose of living in a neighborhood.

If you want a short term stay, go to a motel or hotel; that is for what they were made. A house should be reserved for preserving a sense of community within those that live in the neighborhood and providing a sense of peace and comfort to raise a family. Thank you Airbnb for robbing people of this American dream.

This is a horrible concept and I hope cities crack down hard on how these services are managed. What a complete disappointment in those that have no respect for their neighbors (mostly because they don’t actually live there) and exposing us to a constant set of inconsiderate strangers that destroy our sense of community for a few extra bucks. What a shame that this is what has become more important to people.

Host Enters at Night, Scaring Family with Small Children

I am utterly lost as to what to do as I cannot get hold of anyone from Airbnb. Through Twitter they keep saying a case manager will get back to me, but no one ever does.

We booked a two-week stay at an apartment advertised as having two double and one single bedrooms plus an air mattress in living room. We arrived at night after a tiring 12-hour journey with our young children. It turned out that there was just one double bedroom and a small toddler bed available to us as the usual resident had hoarded so much stuff the other bedroom was completely inaccessible; it was a store room and there was no air mattress. It was already past our kids’ bedtime however, so we thought we should just get them to bed and see what we could do in the morning.

The apartment was utterly filthy: thick, black mold in the shower cubicle, by the windows and bed, blobs of something and pubes on the bathroom floor, the linen didn’t feel or smell fresh, piles and piles of stuff everywhere so we couldn’t unpack our suitcases, filthy kitchen facilities and caked-on food. As there wasn’t room as advertised, we had to make a makeshift bed on the floor for one of us.

We took photos straightaway, called Airbnb, and asked to move. They said that we had to give the host a chance to rectify it out of courtesy. I contacted him and he said that it was too late for him to come and clean. I said that we could go on a day trip and be out the whole day for him to clean but he declined, saying he was busy. I then suggested that if he was away, perhaps he could send a cleaner. He said no, but that we could clean it ourselves.

In between communications, I caught a severe bug and was taken to A&E. It was the biggest national holiday in the country so finding elsewhere that day was proving impossible and I wouldn’t have been well enough to move. Despite the host knowing this, he suggested I clean it. I had to clean some areas in the kitchen so that we could eat, but obviously wouldn’t scrub someone’s house on my only annual holiday and also when I was severely ill.

We asked for help from Airbnb who said on the phone and confirmed by email that as per their policy, they have asked the host to come and clean and that he will need to refund us for the nights affected and the paid period starts from when he has done so. That day we also found what looked like vermin feces in the kitchen and thought that was it – we had to get out.

The only Airbnb with enough room was one far more expensive and Airbnb did not help us with what would happen with the extra cost as it was over our budget. During calling Airbnb for advice, someone else snapped up the other apartment and I continued asking for Airbnb to help. The host was meant to come and clean the afternoon the next day, but instead, to our huge fright, he used his keys and barged in at night.

He was intoxicated, very tall and large, and had to be stopped from walking in closer to me and the children. He proceeded to shout, get aggressive to my husband, and said he wanted us out. He was angry about Airbnb’s instructions to him and our complaint. I was so frightened I called the police and would have been able to do nothing to him had my husband not been in as he was so large.

I called Airbnb’s security number, and all they did was take my number and ensured someone would ring me asap. I kept ringing and only got through some ten hours later; they still did nothing. The police came and so frightened he would return, I found the cheaper of only two available hotels. We packed, cleaned as not to affect our rating whilst the other watched the door, lifted our little ones into the car and moved to a hotel just before midnight.

We were traumatized and for a long time afterwards I had to still keep double checking the doors were locked at home. To this day, I check on our children at night to ensure they are okay and still there. The children were very unsettled and we had tears in our eyes by the time we went to the hotel. We did not want to move them again so incurred the unexpected cost of the hotel and had to get food out which was really expensive compared to cooking at home. Our son had also been struck by the bug so was laid out in the hotel room.

I spent rest of the holiday trying to sort out the situation with Airbnb and we feel like we had no holiday; we came back more worn out than when we left. The host also contacted me outside Airbnb messaging saying gross things like I have worn his partners underwear and shared my contact details with someone else to harass me to click “cancel” myself, which I didn’t as I assumed it would affect refunds.

Airbnb did not follow through on their email and I did not receive a full refund for the affected nights. I took the matter up with my bank, who made a decision that it was not as advertised and not fit for our purposes after reviewing my photo evidence and police report; they returned my money. However, the host left me a bad review to say he would not recommend our family to any host, which is unfair as despite all that happened, we left the apartment far cleaner than we found it and broke no rules.

Despite police involvement and misleading advertising and harassing messages, Airbnb is not banning him. I truly hope other travelers are safe in his rentals. We had to fork out for an unexpected hotel bill and all stay in one room for the remainder of our stay despite our whole holiday being ruined and us being left traumatized by the utterly frightening incident of a large man entering at night when we were putting our little ones to bed.

Airbnb closed my case, and the host continues hosting. They promised through Twitter to contact me but didn’t. I am still so shaken up. Had he come an hour earlier, I would have been upstairs in the shower with the children closest to the stairs and my husband out. He was in such a mood he would not have turned away. My son still has the infection he acquired whilst there, so it was the worst holiday we have ever endured.

What do I do about these issues I still have? Airbnb is impossible to get an answer from. All I get at best is that someone will get back to me, but they never do. I want to do my bit to keep other travelers safe out there, particularly people with children.

Bad Airbnb Service for Family in Slovenia

We are having a nightmare in a guest house located in Medvode, Ljubljana, Slovenia. The host provided only three rooms for nine people instead of our original request of four rooms under a charge of 1000 euro and insisted on charging an additional 200 euro for a fourth room. He immediately started to shout at us after we questioned his service. We tried our best to comply by paying for the extra fee to settle down, as there were old people and a small kid in our group and everyone was exhausted after a whole day’s travel.

The guest house is right beside a railway track two meters away and trains pass by every 30 minutes. There isn’t any security protection between the railway and the house. Inside the rooms, there isn’t any fire alarm and every room has a stinky smell mixed with some kind of cheap perfume.

We were really worried about the security issues and tried to contact Airbnb. There wasn’t any reply from them. We tried to find a customer service number to call directly but couldn’t find any. This is the worst traveling experience that we have had in Europe in the past 20 years. I would be very grateful if this feedback could reach Airbnb.

Nightmare Airbnb Host and Even Worse Help from Airbnb

After using Airbnb faithfully for almost a year now, I can tell you that I am never, ever going to be using them again. Airbnb has consistently shown itself to be incapable of not only conflict resolution but protecting its guests from possible threats to their safety. Airbnb claims that they are committed to “creating a safe and trusted community around the world” and yet in this case they have failed on both terms. From the start of my long term rental, I documented and recorded the miscommunication between the host and Airbnb.

When I arrived at the apartment the house was clearly left unclean. I documented the mess and asked for the apartment to be thoroughly cleaned before I moved in. In response, Airbnb refunded me for the one night which affected my stay. They claim that this part of the case has been closed and “resolved”.

However, the problems which affected me at the start of the rental have grown into a much deeper issue. The host began messaging me at all hours of the day and night telling me that she had not been paid and was pregnant and therefore needed the money ASAP. I contacted Airbnb to ask them what needed to be done and they told me that they would prevent the host from contacting me anymore and that they would let the host know that this was neither my fault or my problem.

Clearly, Airbnb did not do what they promised as the host continued to contact me saying things such as she “expected me” to do something about her lack of payment. I decided to not respond to the host anymore as I started to feel unsafe and thought the best way to de-escalate the situation would be to not answer anymore.

The situation culminated in me receiving a message from the host’s boyfriend saying that he was going to come over the following morning to talk to me. He gave me no information as to why he was coming over. Immediately I contacted Airbnb concerned for my safety as a single woman in a foreign country. Airbnb handed me over to a case manager who told me not to worry and that I would be able to rent another apartment for two days (paid for by Airbnb) and then receive a full refund on my previous reservation. The case manager also said to not respond to the host and to avoid future communication with them.

I was on the phone with Airbnb until 1:30 AM clearly scared for my safety. As a woman alone being told that a man you do not know is coming over to your home is frightening but as a young woman in a country where I do not speak the language and am considered a foreigner is even more so. However, Airbnb promised me that I would be safe. By contacting me after business hours is enough to be a harassment case, but with the knowledge that the host is angry that she has not been paid, it makes it even more so.

Following Airbnb instructions, I did not respond to the host. Airbnb has not told the boyfriend to not come over to the apartment because the following day I received two furious phone calls from the host. This not only violates the promise that Airbnb made to me that I would not be contacted by the host but it is also incredibly threatening. The host is angry that no one is at the door and that no one told her that no one would be. I asked her to please speak to Airbnb directly and to not contact me anymore.

A couple hours later the host messaged Airbnb saying that there was a problem with the elevator and that is the reason the boyfriend is coming over. However, as a young woman who is alone in a foreign country, when you are told with no context that a man is coming over to your apartment you begin to panic. I no longer felt safe in the apartment I rented so I made an executive decision to extend the stay of the second reservation until the end of my time in Budapest as I feared for my safety in the other apartment.

Airbnb dared to follow up and tell me that “in context” this is not a harassment case and that had I not extended the second reservation I should have gone back to the first apartment. This is appalling because no one, especially a young woman in a foreign country, should be told that she should go back to stay in a place where she no longer feels safe. Secondly, it does not matter whether or not there is context; in this case, I was being harassed and felt unsafe.

The story should end there. However, I received calls outside of business hours, late at night, was told a strange man was coming to the apartment, was told I was “expected” to fix a problem that was not mine over a form of communication that goes against Airbnb safety policies. This should have been enough for Airbnb to take my case seriously and yet it was not.

I have been thrown around from case manager to case manager, who each promised different things with little to no results. Because the host (obviously) did not agree to give me a refund I had to cancel the reservation on my own volition, meaning I get almost no refund. This is completely unacceptable as I am not choosing to walk out of the apartment because the bed is uncomfortable or the pillows are dirty; I fear for my safety and needed to leave.

Now, I am being told that I have to return to the apartment where I feel unsafe to return the keys further proving that Airbnb does not care about the safety of its clients. Now, two weeks away from this awful experience I wrote the host a bad review sticking with the facts completely; the house was dirty and not as pictured, the AC did not reach the bedroom and that the neighborhood was unsavory.

The host messaged me on Airbnb again saying that I should not be allowed to write a bad review because I am a difficult guest and “falsely accusing them”. To retaliate, the host wrote a review detailing private information on the case which clearly goes against Airbnb’s Content Policy: “Content that provides specific details or outcomes of an Airbnb investigation” is never allowed on Airbnb, and I am starting to be told that I owe the full amount to the host after I was told I only have to pay the first 28 days of my long term rental.

Airbnb claims that they cannot find the case manager who promised me a refund (so I won’t get it) and the review does not go against content policy because the case is closed. Then what does “outcomes of an Airbnb investigation” mean? Help. This situation is a living hell.

Airbnb Helps Scammers Rob Unaware Guests

After hearing about Airbnb for years, we decided to try it. We were visiting family and were too many to fit comfortably, so we decided to get an Airbnb nearby since hotels were 30-40 minutes away. The idea was to minimize the travel time. The price of the Airbnb was more than the hotel, but again, we wanted to be nearby.

We arrived to find the Airbnb was in a crime-ridden area of the city, with lots of people talking loudly on the stoops at 10:00 PM, drinking and smoking. Absolutely no parking around, even double parked cars. Police and emergency activity in the surroundings. We did not feel safe staying in this place, that by the way, was a tenement.

The listing made it sound like you would have a private apartment for your family, but what they have done is divide a house into rooms, each with a lock. Even the former living room was converted into a bedroom. There were four individually rented rooms in what used to be a three-bedroom house. That was not what we signed up for and paid $99/night. For comparison you could get a 2-3 star hotel room for $80.

We decided to squeeze with family and cancel this awful place. Then we discovered that even though we canceled the host was entitled to keep our money since most of what we paid was non-refundable. We only got 10% back.

I thought Airbnb protected the guest, but unfortunately they only protect the hosts. There is absolutely no reason that the host can rent this dump and when just arrive and decide not to stay, they get to keep all your money even though they can re-rent the place. Maybe they should keep the money for the first night, but all of it? Needless to say we would never, ever try Airbnb again.

PS: We Googled the address after seeing it and found that there was a murder next door in 2016, drug arrests, shootings and more in the recent past. How Airbnb thinks this is a place to offer to unaware guests is beyond me.

Breaking into Paris Airbnb… for Laundry Soap?

What I’m about to describe is a horrible experience with Airbnb (both on the guest end and maybe even worse on the customer service end) that has since unfortunately led me to decide that I will never use Airbnb again. I wish this wasn’t the case because it is such a unique and affordable option for travel, but their company really showed me how little they care about their customers.

I was originally just planning to simply write a review about the safety issue directly on my guest’s profile and be done with it, however as I will explain after I tell about my experience as a guest at the Airbnb in question, they removed/censored my review (obviously this was done because my host was a Superhost that brings their company in money). I decided that I was not about to let the public not know about the safety concern that this host presents and Airbnb’s customer service and censorship/control over its guests. Without further ado, here is what the review was originally going to be.

Our trip to this host’s apartment started off well. He was in good communication with us, and the place looked clean and had tons of amenities like it promised. He was out of the country, so he had his friend staying in the apartment to check us in and show us around. His friend was super helpful. It was going great, until five days into our two-week stay.

The fifth night there I was taking a shower, and when I got out I heard a knock on the door (I was not fully dressed at the time as a result of having just taken a shower). My girlfriend and I also did not want to answer the door because we were in a foreign country and did not know anybody, so we stayed silent.

The man on the other side of the door started getting his keys out and tried opening the door. At this point we were terrified about this because we had not received any contact from our host since the day we checked in. I told the man trying to open the door that this was a private Airbnb and he was not allowed to enter. He responded saying that he was a friend of the host’s friend, and that he needed to get the laundry soap in our room (which we found very suspicious, since laundry soap is certainly not too expensive to just go down to the store to get some new soap).

We told him it was not okay, since we hadn’t heard anything about this from our host so who knows if he was who he says he is. At this point the man on the other side continued trying to force his way to open the door with his keys (all the while I was also still not fully dressed). Finally, after we yelled at him that he needed to leave, he did, saying on the way out that he would be coming back after he called his boss.

After this I messaged the host, and his response is (quoted): “Sorry for the inconvenience. Don’t worry I’m out of France. He was supposed to call you.”

I do not have the original review, and the part at the end that I didn’t include above was when I explained what Airbnb’s customer service did after I contacted them. When I submitted the review I got a message stating “The reviews are only to state your experience at the listing, and with the host. You can not disclose any information regarding the case with Airbnb.”

The review was removed. I asked if I could submit a review without the part where I said what Airbnb’s customer service did, but they said once a review has been removed, it can not be re-submitted (how convenient for them). Anyway, the last part I wanted to talk about was the customer service experience that followed the safety concern… on with the story.

After the incident occurred in the apartment my girlfriend was understandably shaken. She had never been in a foreign country before and just had some weird man she never even knew existed try to break into our apartment (all for some laundry soap?).

I immediately contacted Airbnb’s customer support. The customer service person whom I got a hold of asked me what happened; I told her, and asked what our options were. She said that she needed to get in contact with her supervisors and that she would call me back (which is another thing I hated… why not just put me on hold? I had no idea what was happening and was totally in the dark about how long it would take for her to call me back, all the while my girlfriend and I had no idea if that random dude was going to come back and try to break in again).

While we were waiting for her to call back, my girlfriend told me that she didn’t feel safe here. I asked her if she would be okay with another Airbnb but she understandably said that because it’s her first time in a foreign country she would prefer to stay in a hotel if possible.

Airbnb finally called me back and said she can refund us and try to help us find a new Airbnb. I told her that my girlfriend feeling safe is my top priority so we would need to be moved to a hotel. She told me she has to check with her supervisors again if that’s something that they can help us with and hung up. She called back and said that they never offer any help finding a hotel or giving any money to cover the costs. She then told me that we will be refunded within a few days and once she hangs up we will be trespassing and need to pack and leave immediately because we will be considered “trespassing”. She hung up and we started packing frantically.

With the scary incident we just had with the guy trying to break in, we had no desire to see our host or any more of his “friends” in person again, so it was extremely stressful trying to pack all of our things in around twenty minutes. After we finished packing, we did a quick search for a hotel nearby.

In our haste we made a huge mistake: we didn’t make sure they had air conditioning (Paris was experiencing a heat wave at the time). The place that we ended up finding was about a sixth the size of our Airbnb, had no AC, no kitchen (or any of the appliances we were expecting to have like a fridge), and no washer.

Since we had to book the day of, it ended up costing $600 more than the amount we were refunded. We planned our trip a year in advance, only to lose all of the amenities we planned to have and had to pay a large amount of extra money.

What I wanted to emphasize is the fact that what scares me most about all of this, and should scare the rest of the public too, is how my host was a Superhost with 183 reviews averaging five stars… this shouldn’t have happened. If we were staying at a non-Superhost’s place that only averaged like three-star reviews then okay, fair enough; we took the risk, and we got burnt. This was not that. This was supposed to showcase the best Airbnb has to offer, and instead we got a horrible situation.

It makes me wonder, how many reviews like mine have been removed/censored from Superhost profiles? How many people had even scarier/more dangerous experiences, but got their review removed, and just didn’t care/didn’t know how to get their message out to the public about their situation?

For those looking for an Airbnb in Paris, this is the listing in question. This is the other listing the host owns. This is the profile of the host.

Death Trap With Bedbugs and Health Concerns

My daughter and I had just left an Airbnb in the same general area of an island, pushed out by an arriving guest who got there first. This new place cost us $100 more a night than the cute, clean, architecturally-safe beach “shack” which we had just adored.

We drove up to the “new” place and couldn’t figure out where to park our Mini; there were cars parked in what might have been a front yard with their rear bumpers protruding out over the sidewalk. I hated to but I left the Mini stuck out past the edge of the concrete as an invitation to neighbors who hate Airbnb to spray paint its bumper.

We became symptomatic right away: sneezing, clogged noses and ears, shortness of breath. I have a bum knee, but my daughter is much younger than I and has perfect runner’s knees. Yet, she slipped every time she navigated the shiny, varnished stairs. When I grabbed a railing that had been installed at the front picture window, it came close to pulling right out of the drywall that held the bracket-thing that kept this banister holding the draperies in place. It became obvious that this makeshift grab-bar was intended not to assist a guest in climbing the stairs but to hold the curtains shut for some unknown reason.

Perhaps the worst feature of this Airbnb besides its shared space with a natural healer who kept office hours and left the entrance door unlocked with an invitation just to come in and who demanded that “the front door (porch) light be shut off at night because the light disturbed the children” by coming in their bedroom window were the bugs that seemed to cause new itches every morning and – probably the same itchy species – gathering in the bathroom at toothbrushing/makeup time.

It was obvious that these guest quarters were an afterthought, maybe up to code, maybe not. The ceiling in the sleeping loft was less than five feet high in areas with the supporting beams being so low as to invite a good solid head whack regularly. Crawling soon became the method of ambulation in and out of the upstairs spot.

And the TV. I am a regular television viewer but my preferences are not unique nor costly. In this Airbnb we got some kickboxing and some reenactment crime stories that are short of documentary quality. We got no basic cable (MSNBC, CNN) news stuff nor local news either. The TV was up in the “penthouse” and crawling wasn’t always on the game plan for the day. The stove worked, the fridge worked, and I think the microwave worked.

I worry all the time about damage or theft occurring to my precious 2009 Mini. Furthermore, it seems the place is either freezing cold or, until the AC has been on for over an hour, blistering hot.

Thanks for reading this, if you did. In summary, the first host was genuinely involved in making a guest’s stay pleasant and worth the money. The second host’s goal clearly was to decorate the place with dusty, cheesy artificial ivy and orchids and wait for the dough to roll in.

Robbed in Lisbon Apartment, Only Hosts Helped

We have just come back from a nightmare of a vacation and only sharing this with you all so everyone can be safe and secure themselves as everyone is traveling for the summer holidays.

We were in Lisbon June 10th-14th. On June 12th as we returned from our day out, we unlocked the apartment door. To our shock, we had been robbed. All valuables, personal belongings including clothes, shoes, purses, etc… everything of ours was gone.

The police didn’t cooperate as we were tourists and Airbnb customer care did not bother to respond to our urgent calls until the afternoon of the 13th. There was not a scratch or any forced entry in the apartment and the 13th being a public holiday in Lisbon we could not reach the right authorities. So it was well planned.

Travel insurance has shrugged themselves off our liability as it was a theft in a foreign jurisdiction at an apartment and not on us in person. Airbnb stopped responding to any of our communications as soon as we were out of Lisbon. We are calling them but not getting any conclusive assistance.

I’m only sharing so everyone is much aware of your belongings and be safe as we Indians tend to travel with cash and still believe in foreigners and their safety procedures, while they seem worse than one can imagine.

Airbnb has a community center for its hosts to discuss their issues and grievances. I want you to write your grievances with the hosts or any experience with Airbnb as a guest. Together we can make a difference.

I have managed to restart the correspondence after much pursuance with Airbnb since June 18th. I’m still pursuing the matter with Airbnb and to write a review for the host on Airbnb. The hosts are the only who helped us with our language barrier and pursued the police to lodge a complaint four hours after the incident by going to the police station.

Dangerous Airbnb has my Car Towed, Wrist Broken

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My sister acts as a secretary for me, which really means she saves my life regularly. She booked me into the home of an Airbnb host in Kenasaw, GA (a suburb of Atlanta) in a condominium complex. Parking is an issue in Georgia. My sister had asked about parking and the lady texted me a parking number. The room was around back, which was strange.

I arrived during the day to a space with one bed, two sheets, a small refrigerator, and one roll of toilet tissue. The next day I got up, went to work, and stayed late because of torrential storms. When I arrived back at the room in the flood the lady’s van was parked in my spot. There were no others so I knocked on her door several times. I couldn’t get any response from this host.

I got my briefcase, my umbrella and coat and smudged along the trail to the back of the condo. There was no lighting in the back and I was using my phone to provide light. I got to the front door and there had been some carpentry work done while I was gone directly in front of my door. I steeped over part of it and a board that looked as if it were put there to walk on. The board slipped; I fell into the apartment door. I broke my wrist in two places.

That night my wrist hurt so I decided to go to the ER. I went out to get into my car about 4:00 AM and it was gone. I went through the acts of trying to contact my host, later to find she had had it towed. My focus changed from my wrist to my car. $235 later I was back in my car. It was time to go to work so I bought a wrist brace which helped a lot but not completely.

I got the host on the phone once and she very nervously said she didn’t own the property; it was her bosses. While looking for my car I called the condo association. They told me that area was the host’s and she knew there were not zones for Airbnb because she’d been reported before.

My wrist got worse before I finally went to the ER. It’s broken in two places because the host didn’t follow code. One other very simple violation of code is the life threatening issue of no smoke detectors. I photographed all of this. Stay away from this property – it could cost you your life.

P.S. If anyone who reads this knows a good personal injury attorney I would certainly like to meet with the attorney. I’m looking at six months in a cast and an operation.