Tag Archives: airbnb safety

Faulty Electrical Appliance Nearly Caused a Fire

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We returned from a weeks trip to Trulli Margherita, a traditional Puglian villa located in Gorgofreddo, Puglia, Italy. We experienced a number of complaints and inconveniences, as well as one distressing, near fatal electrical fault, that unfortunately put a dampener on the rest of our stay.

Although Airbnb and the host were quick to handle most of the complaints we were certainly not happy with how our main complaint was handled. To summarise our complaints briefly:

  • The electrical plug-in fan caught fire, causing a plastic smelling smoke to fill the bedroom in which our 6-month old baby was sleeping.
  • There was no air-conditioning in the bedrooms.
  • ‘Trulli shaped’ wood-fired oven locked away, not for guest use.
  • Bedside lamps to the second bedroom were not working on arrival, maintenance had to be called to replace them.
  • The house bathroom shower valve broke, maintenance called again.
  • Maintenance again called to provide more wine glasses

Our main complaint about this listing would be about an electrical plug-in fan provided in one of the bedrooms. To our horror, it caught fire and filled the room with plastic-smelling smoke. Our 6-month baby was sleeping in this room, so you can understand our distress at having to rush him to A&E to check he was okay. Please note we were sat outside in the courtyard area, checking on him at regular intervals as well as keeping an eye on him via video monitor.

After a few hours in the hospital, trying to convey the issue with a major language barrier, he thankfully checked out okay, but on doctor’s orders we had to follow up with another hospital appointment the next day and a further GP’s appointment again once we were home to be certain. This added incredible stress and anxiety to us for the rest of the holiday.

The host, although quick to respond and apologise for the incident, only offered a mere 10% refund as an apology (a sum we would have expected for the misleading description about the wood-fired oven alone), and no explanation as to whether the appliance had been checked over beforehand. We felt rather insulted at this small offer and upset the matter had not been taken more seriously. If we hadn’t checked on our baby at that time, the situation could have been a lot worse, even fatal.

Please note there were no fire alarms in the property that would have alerted us to this incident. We were further insulted during a phone call with the host where they stated the 10% refund from the owner was offered so we didn’t write a negative review – a rather tactless remark to make about their own self interests, in light of the serious nature of the incident.

To add insult to injury, during further discussions with the host after we arrived home, they claimed the fan was only for decorative use, and that we shouldn’t have been using it in the first place. This was never stated in writing or conveyed verbally during check in. If this were the case, why would they place a functioning fan in a bedroom if it were not for use in the first place? Especially a room with no air-conditioning? Very misleading if true, but we feel they are now only saying this to relieve themselves of responsibility and to avoid a case of negligence in terms of electrical safety.

Our next complaint would be about the ‘Trulli shaped’ wood-fired oven that is listed in the description of the property. On arriving at the property, we noticed it was actually locked away. We enquired with the host about this and they apologised about the misleading description and offered for the owner to come around and light it. Although a kind gesture, this was inconvenient and inflexible for us – we did not particularly want to ‘book’ in a time with the owner.

Overall it was disappointing, as the amenities and features of the property were some of the reasons why we booked it in the first place. Air conditioning is listed as an amenity; however, it is only offered in living spaces, not bedrooms. Again, a rather misleading description of the property. We had a few restless nights’ sleep due to the heat as a result.

The other maintenance issues, although not serious in nature, were just more inconveniences to us during our stay. We certainly got to know the maintenance man very well. Aside from our complaints and credit where credit is due, the Trulli itself is very charming and cosy – maybe a little basic – but perfect for a family getaway.

The real seller, however, is the spacious external, covered seating area and poolside. It was a shame the wood-fired oven was not for use, as we were looking forward to making pizzas out there. Other than that, the area was very good for evening dinners and sunny days lazing around the pool, which is exactly what we were after.

The area itself is a bit off the beaten track (hire car a must), but this rural setting was exactly what we were after. Within walking distance there is a well stocked ‘corner-shop’ as well as a charming pizzeria. Alberobello and Castellana Grotte (amazing caves) are both a 10- to 15-minute drive and well worth a visit. Monopoli and the surrounding beaches around 20-25 minutes and again worth seeing.

Unfortunately as a conclusion, I cannot recommend this listing to anyone, not until the owners, the host or Airbnb confirm there has been some sort of electrical safety check to assure users it is safe to stay in. They also need to go back and accurately re-write the listing description about he wood-fired oven and air-conditioning. A real shame, as otherwise it would have been a good stay.

Female Guests Flee from Sex Stalking Host

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I am trying to get this Airbnb shut down. I have emailed Airbnb several times. Now, I am sending a letter. This borders on criminal.

Four people were sexually harassed so badly, they fled. Guest #1 was a middle aged woman, alone. The host had loud, domineering sex in his room next to women. She fled, fearing that she might be raped. Guest #2 was very young girl, 18-21, traveling alone. The host walked her upstairs to the room. he said or did something so inappropriate, the girl got in her car and left, right then. Guest #3 was a young woman, staying two nights a week for work. The host texted her outside of the property, wanting her to “hang out/party.” The host wanted sex, harassing her. She found another place to stay.

The host is an alcoholic. He is drunk every single afternoon until 1:00-2:00 AM. He stumbles around his lawn naked, urinates naked on the front lawn, and has women perform sexual acts on him out front/underneath guests’ windows. He just got out of jail a few months ago for assault/domestic violence/breaking a restraining order.

He drives guests drunk. it is illegal for him to drive, unless a breathalyzer is installed in his car. The host drives his mother’s car, or guests’. The host had sex with a guest he just met. He let her run the Airbnb (his house with his 84-year-old mom), while he was in jail for over a year. He also had a homeless young couple run the Airbnb, his house, his mother, after his release, so he could fly and spend a month with a female guest he had sex with.

The couple stole, and called police about the host waving a gun in their faces. The gun was found in the living room drawer. The host lied, denied having one.

Guest #5 was male. He paid cash, an under the table deal. The host asked him to have sex with him and one other person. The guest had to find another place to stay. He worked in Vermont. The host will use guests for anything he can get: sex, drugs, alcohol, or to lure women in to take care of his mom, cook and clean, and have sex with him.

He is currently manipulating a middle age women, alone and starting over, to move in, cook, clean, and use her for sex. He does not care who he hurts, as long as he gets what he wants.

Pathological liar. Unstable sociopath/narcissist. I can’t believe Airbnb lets him host. Would they want their mom, sister, or daughter staying there?

Horny Hoarder Host Didn’t Make me Feel Safe

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I arrived to the home in the rural south around 5:00 PM as planned. The host had messaged me letting me know that the door would be open, which seemed fine to me because the location was very remote. When I arrived, I saw three other welcome letters besides mine on the table, which was comforting because it was a single male host who stays on the property and I didn’t want to be the only person there.

Well, needless to say, those other letters were for people who were checking in way after I’d left. Within minutes of my arrival, the host told me about his marriage, about the girl he was dating and how that might not work out, and asked me if I wanted to go with him to dinner. I know a lot of hosts offer dinner but in combination with the talk of his relationship status and the fact that I was there alone and the remote location, I got nervous. I told him I was tired and just needed to relax to which he suggested I get in the hot tub. Um… no, and this was before I looked around.

All of the surfaces in the house were covered with stuff: dishes, trinkets, what have you. All of the cabinets were full of opened and unopened food. There was a piece of a condom wrapper on my bedside table and in the bathroom there was douche. Who would borrow that as a traveler? I decided to crash and just sleep this away. Of course, the bedroom door didn’t lock. I stood there in the dark in my room and seriously contemplated crawling out the window and never looking back.

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Fancy a Summer Holiday on a Building Site?

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I went on holiday with my two daughters in Senegal through Airbnb. The apartment was directly located above the host’s accommodation and we rented it for a month. In order to access our apartment we had to go through a garage and squeeze pass a dusty car as well as a bicycle and a motorbike. When we first arrived, the car was only an inconvenience in the evening but after five days the car never moved (please find the attached picture).

On our arrival we noticed a scaffolding at the same level as the terrace which we had direct access to. The host informed me then that they had started some renovation work such as the inside roof being repaired which were not quite finished. He informed me that it would take no longer than three days to finish.

At that point I asked the host to ensure that the dust on the terrace would be thoroughly cleaned as it was really bad upon our arrival. They did clean it after my request. The following day I rapidly noticed cockroaches in the kitchen, bathroom (cockroaches were coming out of my toiletry bag), in the living room, on the tables… everywhere.

In order to have access to the wifi we had to go downstairs in front of the host’s apartment, despite the fact the access to wifi was mentioned on the booking and there was allegedly a working connection inside our apartment. The TV was not working. When I mentioned it to the host his reply was “the previous guests did not watch it.”

I informed him that my children do watch some TV. He then told me he had to ask his wife to renew the TV connection, which took a week.

I hear you saying: “Why on earth did you stay there?”

Well, here I am in a foreign country with my two young daughters, having nowhere else to go with a limited budget as the hotels were extremely expensive. I took it upon myself to never cook in that filthy place; we always ate outside. I was physically and mentally exhausted. Thankfully we went away for four days to a secluded area.

This gateway gave me the chance to reflect on what I was experiencing as I did not inform anyone in my family in France. My husband was not aware nor was my mum or my siblings. I truly did not know what other options I had but to bear with it.

Upon my return and back to square one, i.e. my holiday from hell, the cherry on the cake was the host had started building work around the entrance and pool area. They were actually building a roof with poles and beams everywhere. We actually had to walk beneath it all with no head protection in order to get to our apartment.

At that point, the penny dropped and I realised for the safety of my children and indeed myself we had to get out of that place urgently. That is when I asked for help and informed my family in France. I told the host (her husband at that point was away in France). She told me the work had to be done as the wooden roof was becoming unstable and was an immediate danger to the occupants. Therefore it had to be fixed urgently, however she told other parties including her own husband (who confirmed it in writing to me) that his wife wanted to surprise him whilst his was away with a new roof.

I told the host I had to seek an alternative accommodation as not only was I exhausted, my children were suffering with the dust and the noise, but most importantly were living in an unsafe environment on all levels. We finally moved out, and found a place where we managed to get some rest and make the most of the holiday we had left.

I spoke to different people in Airbnb. However, the person in charge of my case is offering me 100 dollars for the inconvenience of not using the swimming pool. Please find my photos and hopefully my videos in relation to this case.

Major Fire Hazard at Airbnb Property in Medellin

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There were major safety issues at an Airbnb-listed property. I was unable to leave a review of my last stay; the link sent me to a page that said I didn’t have access.

This “furnished studio” was actually a windowless (air vents onto a dirty courtyard, no natural light) single room with a double bed and a bar stool as furniture, linked by a corridor to a kitchenette and a bathroom with no hot water in sinks, but decent hot water from electric shower head. There was no microwave, no toaster oven, no coffeemaker or kettle, two very old pots and barely any dishes, and no dustbins except one in the bathroom for leaving used toilet paper.

The building in Laureles, Medellin is, like many buildings without doormen, locked from the inside and out. You need a key to leave. This one has two outer locks. The one on the outer gate hardly works; it takes five minutes of jiggling the key to open it. The lock on the front door of the building is slightly better.

The reason this is so dangerous – beyond the fact the exits should never be locked – is that the burner of the gas stove in the kitchen is very damaged and eight-inch flames shoot out when you try to use it. It is a miracle there has not been a fire in the building.

The building is old, the rooms are tiny, the hallways and the apartments themselves are dirty (I looked in to a neighboring one). The “Super Precio” of about $500 US/month is not a great deal in Colombia. Someone should do some sort of spot checking on the properties, most of all for safety issues.

Why Are Airbnb Services Even Allowed?

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I just don’t understand why this type of service is even allowed. I moved into my neighborhood several years ago as a young family with plans to provide my son a happy and loving childhood. Now, because of the Airbnb that recently “opened” next door, that dream has been shattered.

I wanted my son to grow up in a community where everyone knows one another and neighbors watch out for the kids as they play. Instead, every few days, we have strangers living next door that have absolutely no respect or concern for our community. They are loud, disrespectful, and inconsiderate.

Last night, one of them parked in my driveway and attempted to enter my home while we were sitting in the living room watching TV. Do you know how terrifying it is for a four-year-old to have a couple of strangers attempt to walk inside your home? Neighborhoods should be focused on building a sense of trust and community, not utilized as a way to make money while jeopardized your neighbors.

These uncaring “guests” trash our local park, park in front of my driveway so we can’t get out, leave trash in my yard, and stay up causing commotion at all hours of the night. In a time where you can’t even feel safe going to the store, now I can’t even feel comfortable in my own home. This sense of entitlement to doing whatever you want with “your” house is ridiculous and completely defeats the purpose of living in a neighborhood.

If you want a short term stay, go to a motel or hotel; that is for what they were made. A house should be reserved for preserving a sense of community within those that live in the neighborhood and providing a sense of peace and comfort to raise a family. Thank you Airbnb for robbing people of this American dream.

This is a horrible concept and I hope cities crack down hard on how these services are managed. What a complete disappointment in those that have no respect for their neighbors (mostly because they don’t actually live there) and exposing us to a constant set of inconsiderate strangers that destroy our sense of community for a few extra bucks. What a shame that this is what has become more important to people.

Host Enters at Night, Scaring Family with Small Children

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I am utterly lost as to what to do as I cannot get hold of anyone from Airbnb. Through Twitter they keep saying a case manager will get back to me, but no one ever does.

We booked a two-week stay at an apartment advertised as having two double and one single bedrooms plus an air mattress in living room. We arrived at night after a tiring 12-hour journey with our young children. It turned out that there was just one double bedroom and a small toddler bed available to us as the usual resident had hoarded so much stuff the other bedroom was completely inaccessible; it was a store room and there was no air mattress. It was already past our kids’ bedtime however, so we thought we should just get them to bed and see what we could do in the morning.

The apartment was utterly filthy: thick, black mold in the shower cubicle, by the windows and bed, blobs of something and pubes on the bathroom floor, the linen didn’t feel or smell fresh, piles and piles of stuff everywhere so we couldn’t unpack our suitcases, filthy kitchen facilities and caked-on food. As there wasn’t room as advertised, we had to make a makeshift bed on the floor for one of us.

We took photos straightaway, called Airbnb, and asked to move. They said that we had to give the host a chance to rectify it out of courtesy. I contacted him and he said that it was too late for him to come and clean. I said that we could go on a day trip and be out the whole day for him to clean but he declined, saying he was busy. I then suggested that if he was away, perhaps he could send a cleaner. He said no, but that we could clean it ourselves.

In between communications, I caught a severe bug and was taken to A&E. It was the biggest national holiday in the country so finding elsewhere that day was proving impossible and I wouldn’t have been well enough to move. Despite the host knowing this, he suggested I clean it. I had to clean some areas in the kitchen so that we could eat, but obviously wouldn’t scrub someone’s house on my only annual holiday and also when I was severely ill.

We asked for help from Airbnb who said on the phone and confirmed by email that as per their policy, they have asked the host to come and clean and that he will need to refund us for the nights affected and the paid period starts from when he has done so. That day we also found what looked like vermin feces in the kitchen and thought that was it – we had to get out.

The only Airbnb with enough room was one far more expensive and Airbnb did not help us with what would happen with the extra cost as it was over our budget. During calling Airbnb for advice, someone else snapped up the other apartment and I continued asking for Airbnb to help. The host was meant to come and clean the afternoon the next day, but instead, to our huge fright, he used his keys and barged in at night.

He was intoxicated, very tall and large, and had to be stopped from walking in closer to me and the children. He proceeded to shout, get aggressive to my husband, and said he wanted us out. He was angry about Airbnb’s instructions to him and our complaint. I was so frightened I called the police and would have been able to do nothing to him had my husband not been in as he was so large.

I called Airbnb’s security number, and all they did was take my number and ensured someone would ring me asap. I kept ringing and only got through some ten hours later; they still did nothing. The police came and so frightened he would return, I found the cheaper of only two available hotels. We packed, cleaned as not to affect our rating whilst the other watched the door, lifted our little ones into the car and moved to a hotel just before midnight.

We were traumatized and for a long time afterwards I had to still keep double checking the doors were locked at home. To this day, I check on our children at night to ensure they are okay and still there. The children were very unsettled and we had tears in our eyes by the time we went to the hotel. We did not want to move them again so incurred the unexpected cost of the hotel and had to get food out which was really expensive compared to cooking at home. Our son had also been struck by the bug so was laid out in the hotel room.

I spent rest of the holiday trying to sort out the situation with Airbnb and we feel like we had no holiday; we came back more worn out than when we left. The host also contacted me outside Airbnb messaging saying gross things like I have worn his partners underwear and shared my contact details with someone else to harass me to click “cancel” myself, which I didn’t as I assumed it would affect refunds.

Airbnb did not follow through on their email and I did not receive a full refund for the affected nights. I took the matter up with my bank, who made a decision that it was not as advertised and not fit for our purposes after reviewing my photo evidence and police report; they returned my money. However, the host left me a bad review to say he would not recommend our family to any host, which is unfair as despite all that happened, we left the apartment far cleaner than we found it and broke no rules.

Despite police involvement and misleading advertising and harassing messages, Airbnb is not banning him. I truly hope other travelers are safe in his rentals. We had to fork out for an unexpected hotel bill and all stay in one room for the remainder of our stay despite our whole holiday being ruined and us being left traumatized by the utterly frightening incident of a large man entering at night when we were putting our little ones to bed.

Airbnb closed my case, and the host continues hosting. They promised through Twitter to contact me but didn’t. I am still so shaken up. Had he come an hour earlier, I would have been upstairs in the shower with the children closest to the stairs and my husband out. He was in such a mood he would not have turned away. My son still has the infection he acquired whilst there, so it was the worst holiday we have ever endured.

What do I do about these issues I still have? Airbnb is impossible to get an answer from. All I get at best is that someone will get back to me, but they never do. I want to do my bit to keep other travelers safe out there, particularly people with children.

Bad Airbnb Service for Family in Slovenia

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We are having a nightmare in a guest house located in Medvode, Ljubljana, Slovenia. The host provided only three rooms for nine people instead of our original request of four rooms under a charge of 1000 euro and insisted on charging an additional 200 euro for a fourth room. He immediately started to shout at us after we questioned his service. We tried our best to comply by paying for the extra fee to settle down, as there were old people and a small kid in our group and everyone was exhausted after a whole day’s travel.

The guest house is right beside a railway track two meters away and trains pass by every 30 minutes. There isn’t any security protection between the railway and the house. Inside the rooms, there isn’t any fire alarm and every room has a stinky smell mixed with some kind of cheap perfume.

We were really worried about the security issues and tried to contact Airbnb. There wasn’t any reply from them. We tried to find a customer service number to call directly but couldn’t find any. This is the worst traveling experience that we have had in Europe in the past 20 years. I would be very grateful if this feedback could reach Airbnb.

Nightmare Airbnb Host and Even Worse Help from Airbnb

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After using Airbnb faithfully for almost a year now, I can tell you that I am never, ever going to be using them again. Airbnb has consistently shown itself to be incapable of not only conflict resolution but protecting its guests from possible threats to their safety. Airbnb claims that they are committed to “creating a safe and trusted community around the world” and yet in this case they have failed on both terms. From the start of my long term rental, I documented and recorded the miscommunication between the host and Airbnb.

When I arrived at the apartment the house was clearly left unclean. I documented the mess and asked for the apartment to be thoroughly cleaned before I moved in. In response, Airbnb refunded me for the one night which affected my stay. They claim that this part of the case has been closed and “resolved”.

However, the problems which affected me at the start of the rental have grown into a much deeper issue. The host began messaging me at all hours of the day and night telling me that she had not been paid and was pregnant and therefore needed the money ASAP. I contacted Airbnb to ask them what needed to be done and they told me that they would prevent the host from contacting me anymore and that they would let the host know that this was neither my fault or my problem.

Clearly, Airbnb did not do what they promised as the host continued to contact me saying things such as she “expected me” to do something about her lack of payment. I decided to not respond to the host anymore as I started to feel unsafe and thought the best way to de-escalate the situation would be to not answer anymore.

The situation culminated in me receiving a message from the host’s boyfriend saying that he was going to come over the following morning to talk to me. He gave me no information as to why he was coming over. Immediately I contacted Airbnb concerned for my safety as a single woman in a foreign country. Airbnb handed me over to a case manager who told me not to worry and that I would be able to rent another apartment for two days (paid for by Airbnb) and then receive a full refund on my previous reservation. The case manager also said to not respond to the host and to avoid future communication with them.

I was on the phone with Airbnb until 1:30 AM clearly scared for my safety. As a woman alone being told that a man you do not know is coming over to your home is frightening but as a young woman in a country where I do not speak the language and am considered a foreigner is even more so. However, Airbnb promised me that I would be safe. By contacting me after business hours is enough to be a harassment case, but with the knowledge that the host is angry that she has not been paid, it makes it even more so.

Following Airbnb instructions, I did not respond to the host. Airbnb has not told the boyfriend to not come over to the apartment because the following day I received two furious phone calls from the host. This not only violates the promise that Airbnb made to me that I would not be contacted by the host but it is also incredibly threatening. The host is angry that no one is at the door and that no one told her that no one would be. I asked her to please speak to Airbnb directly and to not contact me anymore.

A couple hours later the host messaged Airbnb saying that there was a problem with the elevator and that is the reason the boyfriend is coming over. However, as a young woman who is alone in a foreign country, when you are told with no context that a man is coming over to your apartment you begin to panic. I no longer felt safe in the apartment I rented so I made an executive decision to extend the stay of the second reservation until the end of my time in Budapest as I feared for my safety in the other apartment.

Airbnb dared to follow up and tell me that “in context” this is not a harassment case and that had I not extended the second reservation I should have gone back to the first apartment. This is appalling because no one, especially a young woman in a foreign country, should be told that she should go back to stay in a place where she no longer feels safe. Secondly, it does not matter whether or not there is context; in this case, I was being harassed and felt unsafe.

The story should end there. However, I received calls outside of business hours, late at night, was told a strange man was coming to the apartment, was told I was “expected” to fix a problem that was not mine over a form of communication that goes against Airbnb safety policies. This should have been enough for Airbnb to take my case seriously and yet it was not.

I have been thrown around from case manager to case manager, who each promised different things with little to no results. Because the host (obviously) did not agree to give me a refund I had to cancel the reservation on my own volition, meaning I get almost no refund. This is completely unacceptable as I am not choosing to walk out of the apartment because the bed is uncomfortable or the pillows are dirty; I fear for my safety and needed to leave.

Now, I am being told that I have to return to the apartment where I feel unsafe to return the keys further proving that Airbnb does not care about the safety of its clients. Now, two weeks away from this awful experience I wrote the host a bad review sticking with the facts completely; the house was dirty and not as pictured, the AC did not reach the bedroom and that the neighborhood was unsavory.

The host messaged me on Airbnb again saying that I should not be allowed to write a bad review because I am a difficult guest and “falsely accusing them”. To retaliate, the host wrote a review detailing private information on the case which clearly goes against Airbnb’s Content Policy: “Content that provides specific details or outcomes of an Airbnb investigation” is never allowed on Airbnb, and I am starting to be told that I owe the full amount to the host after I was told I only have to pay the first 28 days of my long term rental.

Airbnb claims that they cannot find the case manager who promised me a refund (so I won’t get it) and the review does not go against content policy because the case is closed. Then what does “outcomes of an Airbnb investigation” mean? Help. This situation is a living hell.

Airbnb Helps Scammers Rob Unaware Guests

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After hearing about Airbnb for years, we decided to try it. We were visiting family and were too many to fit comfortably, so we decided to get an Airbnb nearby since hotels were 30-40 minutes away. The idea was to minimize the travel time. The price of the Airbnb was more than the hotel, but again, we wanted to be nearby.

We arrived to find the Airbnb was in a crime-ridden area of the city, with lots of people talking loudly on the stoops at 10:00 PM, drinking and smoking. Absolutely no parking around, even double parked cars. Police and emergency activity in the surroundings. We did not feel safe staying in this place, that by the way, was a tenement.

The listing made it sound like you would have a private apartment for your family, but what they have done is divide a house into rooms, each with a lock. Even the former living room was converted into a bedroom. There were four individually rented rooms in what used to be a three-bedroom house. That was not what we signed up for and paid $99/night. For comparison you could get a 2-3 star hotel room for $80.

We decided to squeeze with family and cancel this awful place. Then we discovered that even though we canceled the host was entitled to keep our money since most of what we paid was non-refundable. We only got 10% back.

I thought Airbnb protected the guest, but unfortunately they only protect the hosts. There is absolutely no reason that the host can rent this dump and when just arrive and decide not to stay, they get to keep all your money even though they can re-rent the place. Maybe they should keep the money for the first night, but all of it? Needless to say we would never, ever try Airbnb again.

PS: We Googled the address after seeing it and found that there was a murder next door in 2016, drug arrests, shootings and more in the recent past. How Airbnb thinks this is a place to offer to unaware guests is beyond me.