I have had two separate “awaiting payment” issues two days in a row. Airbnb doesn’t give you any indication that a guest’s payment may not be valid until you accept the reservation. This automatically holds the reservation and prohibits the host from declining guests or opening up for other guests that might have their affairs in order. I called Airbnb and spoke to a representative about declining these guests; they would not change their policy, so my listing is off the market with no secured payment for 24 hours. Why would Airbnb hold a host’s opportunity to make money hostage? I was told that the odds of the payment issue being fixed are greater than the chances of it failing. Nevertheless, Airbnb takes all the host’s rights away in order to protect the company’s interests for 24 hours. The fact that a host hits accept and gets an immediate “uh oh… there seems to be a problem with the payment” is proof that the software Airbnb uses can immediately detect if there is an issue with a guest’s payment option. This simple line or two of software code should be implemented when guests click “book”, not when the host gets stuck with a blocked calendar. I told this to the Airbnb representative… he would not help me cancel the reservation awaiting payment and left me feeling like this policy is not going to change.
We went to Yoshinori’s place (our host) in Osaka, Japan. Yoshinori has a strange check-in, check-out system. He let us take his key out of the mailbox when we arrived, so we have to put the key back at our departure time. We definitely put the key back when we left. After we went back to our country, we received a message that Yoshinori wanted us to pay $200 because the key was lost. I asked Airbnb for assistance, mentioning that we definitely put the key back in and they should check any surveiliance cameras in the vicinity; $200 seems unreasonable to replace a single key. I received a reply from Airbnb saying that the $200 is reasonable, and I should pay. Ummm…. what about me putting the key back where it was supposed to be? What about Yoshinori’s loose security? They are just making us pay. I HATE Airbnb, and I HATE Yoshinori. What should I do now? I will not pay the money, and is it even possible to sue? I want to get some kind of legal help. How can this be possible?
I’m a first time user who will NEVER use Airbnb again. I reserved a long-term stay (30 days) with a host through Airbnb. They quickly took half the amount – $1700 – from my credit card. Then I needed to cancel. I was within my refund window. There was lots of chatter with accommodating texts between the host and myself, two weeks prior to the reservation cancel request. Then nothing. She had three days to respond to my refund request. Of course she didn’t. After those three days, Airbnb sent a notice that I could receive up to $1580 minus their $75 fee, which would be refunded within three days. This is what ended up happening. And they offered to help resolve things with my host. This was a one-time chance to reach anyone via text through the link Airbnb provided. After the initial request, it literally dead ends not allowing me to reach out to Airbnb until they respond. It has now been almost a month. I can’t text, email or contact anyone! Thankfully, my credit card company allowed me to dispute the charge. I have some kind of control over fighting for MY money. Where was Airbnb’s customer protection?
Wow! I paid for a full month and was going to spend three months with a host on air Bnb. When my daughter and I arrived, the place was freezing even with the fireplace going. This is in 38 degree weather! My daughter and I could not even take our jackets off! Plus the place was grossly misrepresented in the pictures! I told the host and told him we could not live in that environment. I was still charged for three days, cleaning and a service fee totaling $500! Then I was told that usually the whole amount is kept!
I couldn’t even post a review! You only see the good reviews! Bastards! Fakes!
The place is in Phoenicia NY.
BEWARE OF AIRBNB!!
This is a warning and a true story of what happened to me when I rented a house using the Airbnb service.
I had a project in the USA and I rented a house using Airbnb. I found a nice 2 year old 2 bed room + garage house with a reasonable price of 105€/night. I made the deal with the house owner using Airbnb from August to December, 2015. In November I found out that my project would last longer than the original move out date in December. I agreed with the house owner that I would stay at the house until January 26th, 2016. Airbnb sent me an offer stating that I could continue renting the house until January 26, 2016 at the same price of 105€/night. I accepted the offer and everything was OK. Middle of January I found out that my project would not be finished earlier than February 8th, 2016. I ask the house owner if it was possible for me to stay at the house until February 8th, 2016. The house owner said that it was OK and Airbnb sent me a new offer for the additional 13 days of renting. I was busy with my project and also very stupid and accepted the offer without checking the offer carefully. Afterwards I noticed that the rental price had risen from 105€ to 137€. It was OK for me that the rental price increased for the last 13 days, but it is not OK that the rental price ALSO increased for the PAST 165 days from August 8th 2015 to January 26th 2016 considering I had already paid! I sent a message to the house owner to see if it was possible to correct that mistake. The house owner said that Airbnb refused to correct the mistake. I called Airbnb and the guy on the phone said that according the Airbnb policy, if the customer accepts the price it cannot be corrected by airbnb anymore. The Airbnb agent asked me to contact the house owner to ask if I could get money back. Why didn’t Airbnb want to help a customer with this kind of obvious problem? Instead they asked me to directly contact to the house owner… is it because Airbnb wanted to keep their additional fees? I think so! I talked with the house owner and he agreed that I had paid $5,940 USD too much and he understood why I would like to get my money back. The house owner said that Airbnb had already taken their fee, so he could only return $4,339 USD! I made the deal with house owner and received the $4,339 USD refund for the mistake, but I still had to pay $1,601 USD extra because Airbnb would not refund their fees!
Don’t be as stupid as I was and never accept any Airbnb offer before you have read it very carefully. My personal advice is to never ever use Airbnb’s services because the company policy is not to correct an obvious mistake if it means giving up any of their booking fees! Please share this warning with all of your friends so nobody else will have the same problem I had.
Airbnb charges owners who cancel a reservation $100 for each cancellation even when it is airbnb’s fault. We have four rental units and advertise on several sites. Airbnb is supposed to sync each calendar. We have accepted reservations and then checked our master calendar and the unit is booked. When we tried to resolve the issue we were charged each time when it was clearly the fault of airbnb. DO NOT USE INSTANT BOOKING or accept a reservation without checking your own calendar. DO NOT RELY ON THE AIRBNB CALENDAR. DO NOT US AIRBNB. Not only are they making 10-15% from the renters they are making a killing ripping owners off!!! We are very happy with VRBO and only fill in our calendar with airbnb. Also, airbnb clientele are not as good as VRBO clientele. They are price shoppers and budget travelers. We have found that the people that pay more are more respectful of your property.
As a host, I cannot know how much AiRBnB and their bank will take from my money, I got 40% less than expected!
AirBnB simply cheated me and after all didn’t answered on my questions, I as a host still don’t know how much money I will get after guests left. AirBnB payment option is not reliable so I had to double the price.. and still don’t know how much my payment will be. It’s funny how much time I have lost asking AiRBnB to solve this problem. Imagine, you want to rent a flat and don’t know how much money you will get after commission of AirBnB and his intermediary banks. I sent all proofs and papers from my bank (my bank takes only 2 euro) to AiRBnB, and still have no answer. This is bad, very bad experience with this site, for my first (and probably last) renting I got almost 40% less money then expected… and still without proper answer.. Be careful of their “pleasant, sweet word mails” without solving problems.
Hi, I have been a host since the first year of airbnb. It has been a positive experience.. until this discovery.The original info sheet from airbnb is not translatable(,so I suspect many have not discovered this.) My friend, a fellow host created a spread sheet for me on last years payouts. Both my friend and I discovered numerous bookings where airbnb failed to collect cleaning fee.. for me a total of $4000. My friend had only a fee, much rarer hosting, and she settled w/ airbnb for half of them as airbnb was so difficult to deal with. I am not willing to do that. I have been trying to find someone at airbnb who is in charge of payouts. I want someone higher up. does anyone know who that would be? Thanks, Joyce Garrity host of the orange house, the down home, urban cottage, seattle