Airbnb was no Help with Nasty Host

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Our host greeted us at the door with an old dog with matted fur; there was no mention of him in the profile. She provided us with one key and said we could make our own copies. Some rooms didn’t have any light bulbs and the host said we could buy some. The bathroom and floors were brown with dirt and dog hair. The smell from the dog was so bad we could not stay in the apartment the first night. We weren’t able to use the intercom because it’s connected to the house phone that the host took with her. We had to go downstairs every time to let my husband in. The host didn’t have a wifi password for us upon arrival. There was no gym. The furniture was broken. The “free parking on premises” was street parking. I contacted the host twice about getting a partial refund and she had no reply to my request. I asked to have one night’s stay and the cleaning fee back. She wouldn’t reply. Airbnb closed my resolution request with no explanation after two months. I’m unable to include a link to her listing because the stink spot is “no longer available.”

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