Tag Archives: airbnb host lied

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Horrible Landlord Now a Airbnb host

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Technically I’m not an Airbnb guest, but I’ve rented a room that just started advertising in Ventura in August on Airbnb. This is just a warning to potential guests. The ad is misleading; it’s for a long term month-to-month rental, it’s high pressure to lease, the host is very talkative, the house isn’t well maintained, and it’s been cited by code enforcement for multiple health and safety violations.

I’m on Airbnb as a guest, but since I leased a room before this property was advertised on Airbnb, I can’t post a review on Airbnb, since I have a lease. Airbnb does a good job protecting hosts and not policing its properties. This property only rents 30 days or longer. I’ve heard it’s impossible to get a refund, so my review is as follows.

I’ve been a guest at this property for over a year. I can honestly say it’s not bad. When the host is not here, it’s generally quiet. The host is the property owner and lives on site, but you’d never guess she cared about the property; it’s generally in neglect, the yard is just dirt and dusty, there’s peeling paint, and there’s no care about it’s upkeep. They’re willing to rent for $30 a night – a 30-night minimum – up front.

The ad is not being honest with expectations and is misleading, not showing two common areas, the garage and small living room (now advertised on Airbnb). Those two common areas were infested with vermin. One common area, the garage, is still cluttered. The second, a small living room, is now being advertised on Airbnb; it’s partly filled with clutter.

As a matter of warning, the host is not exactly a clean person; dirty clothes are lying around in common areas, piles of dishes are left in the sink, the house is dusty and musty, and there was a serous vermin infestation. It’s just matter of time before they return. What the ad doesn’t tell you is that the beds are futons; one bed is a old sofa bed in a living room surrounded by clutter.

The Airbnb bedroom currently advertised is occupied and full of clothes. If the room gets rented, that tenant has to move to the living room and the shared bathroom is with another tenant. If you rent the lovely living room – privacy by curtain – you get to share the bathroom with the host.

The ad states that it has smoke detectors, which it does, but only because I turned the landlord into code enforcement for not having them. She hadn’t handled other issues. She’ll ask you to vacate rather than do simple maintenance. It was easier to have code enforcement deal with her; their deadlines got her to move.

The house is fairly dirty. If you have to share the host’s bathroom, it’s a mess. My bedroom was next to it. I closed the door so I couldn’t see in. The toilet isn’t cleaned but once a month by a cleaning service, and the light in the bathroom doesn’t work; in fact, they don’t work in either bathroom. She’ll tell you that they are going to be fixed, but they’ve been broken for over five months.

The host never cleans – never. She had a friend crashing there. Her friend is the domestic help; when her friend moves out, the house goes back to full neglect. Something that was omitted in the travel brochure: the property is less than a mile from Ventura County Jail which discharges prisoners at all hours and the property is on a common path for foot travel.

There aren’t locks on some windows, there have been homeless people camped nearby. I pointed out to the host that just outside her wall is a bedding area, which doesn’t bother me, but it might someone else The bathroom is small, very small and shared with full time tenant. Typically the house rule is all showering must be done by 11:00 PM and none in the early morning.

One good thing: the house is 420 friendly. Despite what the host says, she smokes weed on occasion. Still, it’s not a well-kept property. The tenant and guest refrigerator and washer and dryer are in the garage and the garage is a nightmare zone; it’s dirty, has had serious vermin infestation, been cited for contamination and still has piles of papers, boxes and clutter next to the tenant refrigerator.

The place is loud. The host is a loud talker. She had a female friend crashing there, who was loud. Together they were exceptionally loud, talking on speaker phones.

The place is dirty with poor ventilation. The beds are thin, old, and had been used for years. Your clothes go into plastic bins or you have to keep them in your suitcase. It’s not a short-term rental; it’s leased month to month for a minimum of 30 days. The house was cited for lack of maintenance and it remains the same.

During my tenancy here, every tenant has said the host lied to him or her, denied any issues, even denied vermin despite catching three in a day, lied about repairs, and harassed long term tenants when complaints were made.

Men Break in at Night while we are Asleep

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This summer, my girlfriend and I stayed at an Airbnb in the South of France for three nights: a one bedroom apartment in the heart of the old city of Aix-en-Provence. We arrived around 6:00 PM. The young guy who greeted us hadn’t finished cleaning up the place yet, so we just left our bags there and went out for dinner.

Fast forward two days. It was around midnight and we had just gotten back to the apartment after a long day. We went to bed, exhausted. I woke up around 9:00 AM, walked into the living room to grab my laptop from the couch – no laptop. I looked around; no phone either. Maybe I left it in my bag? No bag. My girlfriend’s bag was also missing.

I noticed large black footsteps on the tile floor (looked like a construction worker’s boots). I noticed that the window was wide open. My girlfriend still had her cell phone; she kept it in the bedroom during the night. We did our best to stay calm and focused.

We called the host who said he would be there in about an hour (he lives in neighboring Marseille). Meanwhile we went to the local police office to file a report. When we got back, the host was there, searching for any damage to his property. At first he said it didn’t look like there was a break-in. I showed him the footsteps.

Then he blamed us for leaving the window open. I pointed out to him that it had been 110 degrees out, that we were up on the second floor, and that the apartment had no AC. I also pointed out to him that the other window in the living room was broken, and also the window in our bedroom (though that one has bars). He shrugged and blamed the damage on previous Airbnb guests.

Then his tone changed a bit. I think he realized that we were still in shock and at a loss about what to do next. He admitted that when we called him he suspected we were lying, but that he believed us now. He assured us that all would be taken care of, that he had insurance, as does Airbnb. That we would get compensated for our stolen goods (computers, wallets, bags, phone, etc.). He promised to help us as long as we didn’t mention anything about the break-in in our review.

Awkward pause. Then, more gently, he asked us to please check out as soon as possible, since new guests are coming, and he needed to clean the apartment. Another awkward pause. My girlfriend reminded me that we still had lots of stuff to take care of (calling our banks, credit cards, my phone company, getting cash somehow…) so we may as well head out anyway.

Once we started packing all our stuff, she also reminded me that he was a Superhost so he must know how to handle everything with the insurance. I expressed to him my concern about the next guests – maybe the burglar is targeting this apartment? He reassured me it was all fine, and that he would just tell the next guests to lock the windows before they go to bed.

Once we were out on the street, all the admin stuff took us longer, and we ended up having to stay in Aix for one more night. We called the Airbnb host in Avignon (the next town on our trip, where we had another booking for three nights) to tell him what had happened, and that we would only arrive the next day. He said no problem, but that he must charge us still for that unused night. We understand. It’s not his fault that we were victims of a break-in, after all.

It is at this moment that our vacation officially ends (not on paper, as we are still in France, but for all other practical matters) and the saga with Airbnb’s customer service begins. It was the usual progression of “we will call you back” then “please send us the police report for the Nth time” then “please send us all the receipts for the stolen items for the Nth time” then “sorry we can’t help you” then “we can offer you $100 as compensation” then finally “we can offer you $500 out of our goodwill and the case is now closed.”

It took three weeks of constant calling to get to that point. $500 barely covers 10% of what was stolen (not to mention the stay itself, the extra night in Aix, and the lost night in Avignon). That aside, what shocked me most was how little Airbnb seemed to care about our overall experience and about the safety of future guests at that specific Airbnb.

The host, on his end, was always “on vacation” or “busy” when we tried to reach him. He never filed a claim with his insurance (does he even have insurance, we began to wonder). He continued to rent the apartment to guests nonstop through the Airbnb platform.

I became a little paranoid: who knows how many times that apartment has gotten broken into? Who knows how many other former guests now wake up in the middle of the night from nightmares about a man breaking into their apartment? Airbnb knows, but not the rest of the Airbnb community, because we were cheated into not mentioning it in our review. I’m angry with myself for agreeing to that deal. I’m angry with Airbnb for not caring about anything or anyone excerpt for their own profit and growth. Let the truth be known.

UPDATE: Now at nearly four weeks since the incident, we managed to get a hold of the host. He began by apologizing that it didn’t work out with his insurance in the end. He assured us that he did his absolute best. The reason the claim was rejected? We left the window open.

We told him we had done our research on the topic – that an open window voids insurance in France only if the break-in happens on a first floor/garden level apartment. He insisted that his insurance told him otherwise. We asked for the type of insurance policy he has, but he refused to tell us.

Finally, clearly angry at this point, he told us the name of the insurance company, then hung up the phone. We tried calling him back, but he wouldn’t pick up.

We then called the insurance company he had just mentioned, gave them his name and address, explained the situation, and they informed us that a claim was never made. They also told us the type of insurance policy has has: the most basic policy (what in France they call “Assurance Habitation”), which only covers his own belongings in the case of a break-in. Definitely not the insurance policy one should have for a full-time Airbnb rental.

As we had suspected by this point, his whole promise of helping us get reimbursed for our stolen belongings was a charade – a way to manipulate us into not mentioning the break-in in our review during high-season.

As for Airbnb? They know the full story. We’re still waiting for the promised email from their elusive case manager.

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Last Resort Airbnb with no Air Conditioning

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I am a active duty service member. My deployment was recently canceled which left me without a place to stay. I left my place due to last-minute orders and could not go back because it was no longer available. I booked a Airbnb closest to base with the intention to stay until I got paid and could sign a lease.

When I checked in, the temperature on the thermostat said 93 degrees. Since I had nowhere else to go I figured I could stick it out. That night I couldn’t sleep and had to go to work the next day. At 2:00 AM I couldn’t take it, got dressed, drove to work and slept in the parking lot. That morning I messaged the host who seemed surprised that I complained about the heat. I couldn’t risk another night like that so I left with no other means.

You would think that the military could have provided me assistance but they couldn’t so I was homeless until a coworker took me in. Airbnb has sided with the host who refuses to refund me. This was clearly false advertising since she knew that she didn’t have air conditioning available at the time of my check in and could have had the decency to tell me so I could cancel and find somewhere else to go.

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Let’s Talk About How Airbnb Reviews Work

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My friend and I were going on a quick trip to Pittsburgh for a concert. We did not want to stay in a room adjoined to a house, so we ended up booking a unit described as a “tiny home.” The pictures were all close-ups, so I gave it the benefit of the doubt. Once I booked, the host demanded I change my accidental booking of one person to two (which was fine because the listing boasted an air mattress as well). Overall a $133 fee.

We got to the unit, in which the host just left the key in the door (super safe) to find a shack connected to a house. This is what one calls an efficiency, not a tiny home. Also, if this mysterious air mattress existed, it was nowhere to be found. Here I was, drinking a beer while being able to hear my friend, willing to overlook this because we had to leave.

In the morning, I awoke to my friend complaining of bites, and we looked in the bed; it was covered in ants. Still, I am trying to overlook things. While in the car ride back I received the attached message from the host. I tried to go about things as he wished, and didn’t leave a review just yet. I asked if the extra $30 for the second person could possibly be refunded as he listed it incorrectly, and, you know, bug bites. Nope, no such luck.

Lo and behold, Airbnb customer service was even worse. “The host just wants a good review.” The best part? I finally left a negative review after being patient and kind for 48 hours. Remember how I was supposed to get five stars? Yep, here’s what happened after my review. So there is my tale. Good luck to those who have issues with this service – you will need it.

My Bad Airbnb Review was Disappeared

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I wrote a very clear, factual, but damning review of a room in Bolinas, California, and Airbnb did not post the review. When I called to see where that review went, they claimed they do not spike bad reviews, but that is pure BS. The room was almost $300 with add-on fees, and it consisted of a bed and a folding chair. That’s it: no table; no soap; no instructions on how to work the door lock; no parking (in spite of the fact the listing claimed there was parking for guests).

They’re an exploitative rental, and Airbnb is exploitative for protecting bad hosts. I could say more but just realize that Airbnb is not an honest mediator. Guests reviews, very factual but negative, are not shared with you, the consumer public. I’m done with them. You should try another platform and avoid places that they falsely list.

Beware of False Advertising: No Farms to be Found

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In Free Union, Virginia, there is a couple who have fraudulently described their property as a working farm stay and this is not true: “This is a small working farm – we have cows, chickens, honey bees, a dog and a cat. Consequently, while we are here at Rockfield Farm we tend to stay very busy with chores, so you will be left alone for the most part. We are happy to assist or answer questions anytime, however.”

It is not Rockfield Farm nor has it been a working farm for several years, like when their momma gave them the property 25 years ago. You will be left alone because they will stay hidden to make it seem like the farm chores you see being done are by them when in fact that is not the case.

They do not own a farm nor the animals described on their listing. They lease their pastures to a business that farms the property and has wrongfully told you have access to the property, being the fence. If you are found on the property you will be asked to leave, if you do not leave, you will be trespassing on the property as the lease these scammers signed clearly states they nor their guests have access to the farming area.

They are not busy with chores, other than perhaps their own laundry or doing their post-college age kids’ laundry for them. They do not have a dog, or a cat or a cow or any of the things described in their Airbnb as they have been making a profit off of the farmers’ actual hard work.

Please note, there are photos of Airbnb guests on camera trespassing on the leased property, touching animals, messing with pens, fences, etc. Airbnb guests who bring dogs please note that if your dog gets off their lease and damages farming property or livestock, you will be held liable. Virginia code §3.2-6402 gives us immunity from any damages incurred by Airbnb guests or their pets, including but not limited to severe injury and death. You will be filmed should you step foot onto the leased property and these images will be used in legal action against the Airbnb hosts.

Now I’m just sure the little loft under the building is as cute as can be, but you have been warned: they are profiting from other people’s hard work and lying about it, putting you and your family at risk of legal repercussions.

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Tranquil Nature Reserve Actually Shanty Town

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Disastrous holiday with appalling customer service. Never will I use Airbnb again.

Over two months ago we found out my partner was pregnant. We decided that before the baby arrived we wanted a relaxing and peaceful break where we could quietly celebrate the news with her parents. We set about searching for somewhere suitable. We are both experienced travellers all over the world and happy hiking and camping but obviously this time with my partner being pregnant and her elderly parents coming along we didn’t want anything too basic.

We settled on the idea of a nearby island of Fuerteventura in the Canary Islands which is owned by Spain. It is frequented by millions of European tourists per year and well developed so it should have been a very easy trip.

After much research I finally found the perfect place on Airbnb located in a nature reserve in the north of the island. The description said “ideal for those who choose tranquility” and “for those who want to live in contact with nature while enjoying the sport and what seas of tranquility offer.”

Again, as my partner is pregnant, we didn’t want anything too basic and this was the perfect fit: TV, iron, laptop-friendly workspace, etc. We even got an extra reminder that this was one of a “few places in the area where breakfast would be included!”

It was advertised at 50 euros a night but slightly less on the nights we were looking for. I naively was only slightly wary when I saw it just had one review but it was a new place that had very recently opened and it was absolutely glowing: “The garden gives great spaces for the eyes. A feeling of great freedom, openness, connection with the authentic nature of Fuerteventura… great pleasure staying in the house… contemplate the beauty of what surrounds you.”

It went on and on with absolute rave reviews. This guest clearly thought this was the best, most beautiful place she had ever stayed so surely we in the very worst case weren’t going to dislike it. We booked four nights and were very excited about it. How wrong we were.

The trip started out well with good communication from the host who by a strange coincidence turned out to be Italian just like the solitary reviewer. Polite, quick to respond and would be meeting us at the property at the check in time. After a long day of travelling, by late evening we drove into the nature reserve; the reviews were correct, it was beautiful.

I continued to follow my GPS across a dirt track towards our peaceful isolated house. Upon the horizon a group of buildings started to appear. As we got closer we realised that these buildings were in fact made of pallets and various other discarded materials and were surrounded by rubbish. This was a medium sized chabola illegal house, called slums or favela in other parts of the world.

We have seen many of these on our travels through Asia and Africa. Essential and unavoidable in many developing countries but unusual to find in the middle of a nature reserve. It was with absolute disbelief when I saw the GPS was taking me right into the middle of it.

However, there was no GPS mistake when I pulled up outside a somewhat recognisable house and was met by a smiling host and a stray pit bull. We were quickly ushered into the house which in fairness wasn’t too different from what we were expecting; the interior matches the photos that were displayed. We had studied the photos on the website so we knew the basic style and layout.

What wasn’t apparent from the pictures was the horrible smell and that it was that it was an entirely open plan including the bathroom and toilet which was adjoining the living room. My partner started to panic about having to ask everyone to leave the house any time she needed the toilet (which is often during pregnancy).

It was then the other conditions started to be explained. First, there was no water main; it came from an outside container which is very limited so ‘use the toilet at least four times before flushing it’ as it will run out. Second, no electricity. We were taken back outside through a broken rusted door that was falling down and needed to be tied on by rope. There we found an old generator and a couple of jerrycans.

Our host politely explained the quirks of how to start this particular old generator. He also explained that it would last about five hours, then I needed to drive to a nearby petrol station (about 30 minutes), buy enough petrol to fill a jerrycan, and then refill the generator with a half water bottle scattered around the floor that could be used as a funnel.

While I was trying to work out why I was having to pay for the petrol or the logistics having to refill something every five hours night and day just to have a fridge working or the lights on I became aware that it wouldn’t really be a problem as there was no way we were going to be able to stand the ridiculous noise of the generator for longer than five minutes, let alone five hours. Once started we couldn’t be heard over the top of it and even in the house it was loud enough to feel like you were in the middle of a construction site. Tranquil it most certainly was not.

The tour of the outside didn’t get any better. Past the pizza oven – which was being used as a bin – around to the side of the house which wasn’t shown in the pictures we discovered a pile of broken furniture leaning up against the house (sofa, plastic table and a bathroom sink, indoor dining room chairs) and then just beyond that a dumpsite. All manner of broken things and building rubble which I imagine was the previous interior of the house had been piled up and left.

Was this the “authentic nature of Fuerteventura”? It was certainly true that in stunned silence we were ‘contemplating’ the ‘beauty’ that surrounded us. In truth at this moment the host looked so embarrassed by the place and eager to move us away from the rubbish that we didn’t really question it much, he just kept repeating that he wasn’t the owner, just the host.

Once the host had left and the pit bull had chased his car out through the chabola we had time to reflect upon what we were about to stay in. Luckily my partner’s parents weren’t due to arrive until the next day. I sat down on the sofa and rechecked the advert on Airbnb to see I had made no mistake. I had not.

It was clear that the accommodation no way matched what they were advertising from the important things like clean and with electricity and water to the less vital things like the breakfast that was most certainly not going to be provided. While contemplating how to explain the situation to her parents I looked down to find my shoes and legs cover in flees, and I do mean covered.

At that point my partner decided she would do the rest of her contemplating in the car. She rushed outside to find a local resident and extremely suspicious looking character peering into the back of car which was still loaded with all our holiday gear. When I asked who he was he merely commented that he was the cousin of the owner and continued to walk around the property at his own leisurely pace.

This was now a step too far, it had gone from being a somewhat comical, farcical situation to actually feeling quite unsafe. While the nature reserve is certainly ‘isolated’, the house being in the centre of the chabola most certainly was not. It may be the area is quite safe and the ‘cousin’ was just coming to be friendly but this certainly wasn’t the type of holiday that had been sold to us and we weren’t willing to stay and find out.

I stayed just long enough to take some photos and then drove away to try and work out what to do next. I called the host to tell him we wouldn’t be staying even a night and by his tone he had been waiting for that phone call. He said not a problem at all and even avoided an embarrassing situation by not asking us for the reasons. He just reminded us again that he was not the owner which I understood to imply that even he wouldn’t want to stay there. I asked about a refund and he said he hadn’t received any money and it would all be returned by Airbnb.

At this point it was 8:00 PM and with very little mobile battery left we were trying to navigate the nightmare Airbnb customer support site and look for somewhere to stay. I eventually found the support contact and emailed explaining the situation. On that evening I received absolutely no reply at all and we were in a desperate sprint to find something, anything safe that we could stay in that night.

By 10:00 PM we were lucky enough to find a very accommodating host who replied pretty much immediately to our messages and let us stay. Before I could book the new place my only option was to ‘cancel the reservation’ of the old which seemed to imply it was in some way our fault and therefore we were penalized in that they kept most of the money. Only 66 euros were returned to us.

While the new accommodation was excellent, a great host who had provided an honest and truthful advert, it was a more expensive flat, only for two people and in a crowded tourist resort. Not at all the holiday we were looking for. It also meant that there was no space for my in laws and with all the uncertainty they decided to cancel their flight and not come at all.

I have attached a link to show just how poor the support was when they eventually replied as my words couldn’t really do it justice. Needless to say we ended up paying for two accommodations (minus 66 euros). I wrote at length and sent plenty of pictures as evidence but Airbnb seemed entirely uninterested, delivering superficial responses.

It was only after five days with one day left in our holiday that I was passed to a specialist who asked if he could help book us into accommodation. I guess he imagined we had been sleeping on the streets for the previous four nights. When it was apparent that he wasn’t properly reading my replies or trying to understand the situation his response of ‘I have a lot of cases needed to be assisted as well’ was infuriating. A particular favourite phrase that he wrote after admitting it was a host violation was ‘just to set your expectation we will do our best in order to meet the proper standard but we cannot guarantee this hundred percent to provide the expected outcome’ (sic).

It has now been nearly a week and Airbnb has just stopped replying to my messages. Last I heard I was eligible for a refund but that has never arrived and they are simply ignoring all my attempts at communication. While we are both safely home and we can look back on a spoilt holiday somewhat fatalistically as I explained to customer support it is the safety of others that is most concerning. People book with them expecting a certain level of security, their whole brand is based around that. If not we might as well just arrive in a place and knock on any old door and ask to stay.

A current look on their site shows that this accommodation is still being advertised in exactly the same way. My lengthy review has not been published, still only the original poster, so they will have people booking it expecting what we expected. I find it worryingly immoral that Airbnb is continuing to advertise it in the same way. At best they will be spoiling people’s holidays and costing them money. At worst… well, it doesn’t bear thinking about. Here is the link to the place. Check it out in full here.

New Orleans Airbnb Host Lies About Capacity

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My family has been planing a trip down to New Orleans for a year now and part of that was finding accommodations. We have a large group of people (25) coming on this trip and could not an Airbnb that would accommodate us. We decided to speak to a host who presented us with links of what we assumed were to places that would hold all of us.

We inquired about a villa that was close to the French Quarter and noticed it said it could hold 9 people. So we asked him if we could still have 25 and he said “Yes, it is perfect.”

Once again, we assumed that this would work for our group. Upon payment we once again noticed that it still said 9 instead of the 25 we discussed so once again we asked the host why it didn’t say 25. He did not reply until five days before our reservation and now said “You can only have 9 people.”

We told the host that was not what was discussed and never once did he try to fix it. Instead he said here are some more places you can book for more money. We feel scammed and do not believe this host has our best interests at heart.

When we called customer service they took his side over ours even though we have a paper trail of conversations that are clearly misleading us, the customer. We are beyond frustrated. This is our very first family reunion as adults and aside from the hurricane trying to ruin it we now have Airbnb keeping us apart. I would give this company a zero if it was an option.

Want to Cancel and get Refund for Reservation

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First of all, I did not get any passcode or wifi information upon arrival at my Airbnb. When I did get the wifi info, I could not log in. Even after mentioning the problem to the host a full day ago, the matter has not been resolved.

When I pushed for the availability of the internet, the host tried to do several different things which did not need to be done. I asked him if he had contacted his provider and he said no. He claimed that he is not tech savvy, but still did not contact support from his provider and rather tried to work on the same booster again and again.

The TV sometimes connected to the network but even that network was so slow that Netflix kept on buffering and continued showing it was loading. My laptop and cell phone did not connect to the internet at all and I have been using my Verizon cell phone data for these two days/nights.

By my understanding of how the internet works are, he has internet but he does not have enough bandwidth to accommodate all his guests. The host even accused me of doing something wrong, as apparently, he saw my browser open. It was funny because a guy living in the 21st century did not understand the concept of using mobile hotspot technology.

I wanted to leave the Airbnb and get a full refund for all the nights I was not staying. I called Airbnb customer service and was kept on hold for more than a half hour, after which a support staff member picked up the phone. She heard about the issues I was facing with my reservation and she forwarded my call to a senior member of her team and asked me to stay on hold for the call.

The senior member talked with my host and to my utter amazement the Airbnb agent decided to go with the story of the host. The host said that he had internet and just that it was a bit slow. Slow or not, I did not get any which I could possibly use and thus I should be given a refund so that I can choose to stay at another place.

French Airbnb Features Fake Seaside View

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I had stayed with a friend outside of La Rochelle for a few days. Not having a car, when this friend went away it seemed wiser to rent a place in the city to be able to get around, take a boat, etc, more easily. I rented an Airbnb for a Sunday and Monday.

After accepting my reservation, and after I had paid, the host never gave me the address. This was a bad sign. The place was in an industrial area, not a residential area. She had probably rented an old boat sales place (looked like a car sales place) and transformed the downstairs kitchen into a catering place where she prepared food she delivered to clients, and the upstairs had a kitchen living area for her, her bedroom, a bathroom and a few small bedrooms.

The outer wall was floor to ceiling windows (since it was a showroom-type place) with a very tiny slit for an opening. Outside in the evening it was a pleasant 65° F: nice for sleeping. However, inside it was about 85°. It was impossible to have darkness as the shades didn’t reach all the way down to the floor, and if one opened the shades, one’s whole bedroom was broadly visible from the street. There was no lock on the bedroom nor bathroom door.

The pictures were ten pictures of the pretty living room with pictures of boats just out the window and the accommodation appeared to be close to the sea – surely we had a seaside view? No, it was an industrial boat repair area, with noisy boat repairs going on all day Sunday.

Though the pictures of the living room and view were promoted, the host said this was for her and she didn’t want me to come into the living room much or to use the kitchen much. She did allow me to put half a cucumber and a piece of cheese in the fridge but didn’t want me to use the kitchen or electric kettle. I had to walk half a mile down to a park every time I wanted to eat as I couldn’t eat in the apartment. There was no restaurant nearby.

The listing said it was quiet, but in fact on a Sunday night at midnight there were many cars passing all night just in front. I recorded this on video and sent it to Airbnb. They said I could be refunded the second night. The lady kept yelling and yelling and pointing to her good reviews. I booked a small room in a very cute hotel for a similar price, thank goodness: ten times better.

By accident I had left my phone charger, personal journal, and a philosophy magazine at the place. The lady read my personal journal and made critical personal comments. She would not fix a time to give me my charger and journal back. I had to spend some hours contacting Airbnb. She told people at Airbnb that she would be there to give me my stuff but didn’t answer the door. I had to go around back to see that she was already there, and call Airbnb so that they would call her and she would finally give me my stuff.

While on the phone with Airbnb, they gave me a 50-euro credit for the bad experience. I wanted to note this on my review, but they said I was not allowed to. I wrote a poor review (just facts) while she wrote a very insulting one, and slightly xenophobic. She got a few more good reviews and then her listing disappeared.

Many of her reviews seemed to be from other hosts and seemed to be arrangements between hosts, to give one another good reviews. There were lots of reviews from people who had only given one review and were hosts and to whom she had also given a review as a guest (very reciprocal reviews).

Good riddance to this lady. Glad to see her place with the “boat views” (AKA boat repair shop views) is off the map. Airbnb should have cancelled her listing immediately and allowed me to post that they had refunded me the second night and given me credit for the first. Thank goodness I found a very cute hotel to have a nice last night.