My family has been planing a trip down to New Orleans for a year now and part of that was finding accommodations. We have a large group of people (25) coming on this trip and could not an Airbnb that would accommodate us. We decided to speak to a host who presented us with links of what we assumed were to places that would hold all of us.
We inquired about a villa that was close to the French Quarter and noticed it said it could hold 9 people. So we asked him if we could still have 25 and he said “Yes, it is perfect.”
Once again, we assumed that this would work for our group. Upon payment we once again noticed that it still said 9 instead of the 25 we discussed so once again we asked the host why it didn’t say 25. He did not reply until five days before our reservation and now said “You can only have 9 people.”
We told the host that was not what was discussed and never once did he try to fix it. Instead he said here are some more places you can book for more money. We feel scammed and do not believe this host has our best interests at heart.
When we called customer service they took his side over ours even though we have a paper trail of conversations that are clearly misleading us, the customer. We are beyond frustrated. This is our very first family reunion as adults and aside from the hurricane trying to ruin it we now have Airbnb keeping us apart. I would give this company a zero if it was an option.