My friend and I were going on a quick trip to Pittsburgh for a concert. We did not want to stay in a room adjoined to a house, so we ended up booking a unit described as a “tiny home.” The pictures were all close-ups, so I gave it the benefit of the doubt. Once I booked, the host demanded I change my accidental booking of one person to two (which was fine because the listing boasted an air mattress as well). Overall a $133 fee.
We got to the unit, in which the host just left the key in the door (super safe) to find a shack connected to a house. This is what one calls an efficiency, not a tiny home. Also, if this mysterious air mattress existed, it was nowhere to be found. Here I was, drinking a beer while being able to hear my friend, willing to overlook this because we had to leave.
In the morning, I awoke to my friend complaining of bites, and we looked in the bed; it was covered in ants. Still, I am trying to overlook things. While in the car ride back I received the attached message from the host. I tried to go about things as he wished, and didn’t leave a review just yet. I asked if the extra $30 for the second person could possibly be refunded as he listed it incorrectly, and, you know, bug bites. Nope, no such luck.
Lo and behold, Airbnb customer service was even worse. “The host just wants a good review.” The best part? I finally left a negative review after being patient and kind for 48 hours. Remember how I was supposed to get five stars? Yep, here’s what happened after my review. So there is my tale. Good luck to those who have issues with this service – you will need it.