Airbnb Experience Completely Ruined our NYC Stay

After confirming my stay with the Airbnb host, she messaged me asking if it was okay to stay in the occupancy during our visit. She sold it by saying that her place was two units that were joined and that her side was remote and isolated, that we would only be sharing the living and kitchen area, and that she was barely home anyway.

When we arrived, physically looked at the space, and spoke to her, the exact opposite was true. The pull out couch was right outside her bedroom door, next to her desk which she said she’d be using. The bathroom she assigned us was literally in the kitchen. The room she assigned us was smaller than a broom closet, while hers was huge with a private bath. There was absolutely zero possibility for privacy. She misled us in order to stay while making money off her unit.

Unfortunately, being a nice guy, I agreed based on her description. Airbnb said there was nothing I could do, since I didn’t record our encounter. I’m not a PI; I’m on vacation and don”t even know the legality of recording her or her private space. I told her the situation she just put me in was undoable. With no other option I had to leave and rent a hotel room. This experience completely ruined our NYC stay.

Host Tries to Claim an Extra $1500 with Fake Photos

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A group of friends and I were delighted to find a listing that had private rooms and bathrooms for each of us in Hong Kong. We booked way in advance before the protests started, and the entire listing was over $1300. Later, as the protests got more intense, that particular area became quite the hotspot. I saw videos online of bricks being torn up to create roadblocks, of police tear gassing protesters – all within a block of the Airbnb.

I contacted the host to see if we could cancel and got our first lie in response – that the Airbnb was ‘far from the protests.’ She said we could cancel but we’d lose half of what we’d paid. $600+ is nothing to sneeze at, so we reluctantly decided to risk it. Luckily, the situation calmed down.

Upon arrival, it was clear she was lying. The sidewalk in front of the Airbnb was cemented over because, though it wasn’t featured in the videos, it had been torn up during protests. That was no big deal compared to the actual Airbnb itself and her later behavior.

We checked in, and all the rooms except one (the one heavily featured on the listing) were much smaller. The photos, on closer inspection, had been taken with a fisheye lens to make them look bigger. The size we could live with. The smell and grime we could not. The place smelled of musty mildew and that smell never went away.

The bathrooms were also tiny, having the shower placed pretty much above the toilet. Again – this wouldn’t be that bad if it weren’t dirty. One toilet was so close to the wall you couldn’t sit without your knees touching the wall. The person in that room gave up after a night and got a hotel room for the rest of his stay. The rest of us endured but also got hotel rooms for two nights.

We were not aware that we could have complained to Airbnb and gotten alternative lodgings. I had never encountered such a situation before, having had positive experiences, so we assumed that if we were to back out we would be out of $1300. Now I know better.

After the stay, I submitted my review, and after discussing it with my fellow travelers, got over my dislike of confrontation to ask the host for a refund. She offered to refund just the cleaning fee of $60. I then submitted a formal request for a refund via the resolution center, and this is where it gets crazy.

She claimed the place had been professionally cleaned (please look at the photos and tell me if you think that counts as professional cleaning) and threatened to report me to the police and said she would be charging me for damage. What damage? She sent me a request for an additional $1500 for stained white sheets, complete with photos. The photos were fake. We had taken a video before we left that clearly showed the sheets provided to us in completely different colors and patterns.

I refused to pay this, of course, and this was the final straw that made me escalate to Airbnb support, who – to their credit – gave me a 50% refund. The host sent me one last message before I blocked her, saying she’d reported me to police for refusing to pay. Needless to say I will never use Airbnb again if I can help it.

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Most Terrifying Airbnb Experience, Haven’t Received Anything

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I had a super intense depressing day. All I wanted to do was just take a shower, lie down, and relax. I recently had a fire and lost everything so I got an Airbnb yesterday. Everything in the post was a lie: it said it had its own entrance; it said it had a hot tub; it said it had two beds in my room; it said it had heat; it said it had a gym.

I came to find out the house that I got dropped off at after I spent $30 for a Uber ride wasn’t even the address listed on the post. I found this out when a girl from across the street came out and said she was the Airbnb host. I walked across the street and asked her why the listing said it was that house. She said that it was a glitch in the GPS.

I walked inside the house and there was no heat. Mind you, it was below zero outside. The whole house was nasty and trashed. My room was not the room in the post. That it had no heat was bad enough, but she also had a bunch of people there. She was doing drugs inside the house with all her friends.

There was no hot tub. I didn’t have my own entrance. I mean basically everything was a complete lie. I got on the phone with Airbnb and they ended up telling me to leave. I ended up walking a mile to get to the next closest place. Mind you, it was below zero and I just had the worst week of my life. I ended up at a Wawa convenience store. My phone’s going to die here.

The Airbnb people told me they were going to comp me some money to go somewhere and get some food until they figured out what to do. They told me they were going to call me back. It’s the next day and I still haven’t got a refund or anything. I had to spend another $30 on a ride, spending extra money out of pocket to stay somewhere. I missed a day of work and got written up for it. It’s been one thing after the next and they still haven’t even called me or done anything to fix my issue.

Airbnb Supports Fraudulent Listings by Hosts

I checked into my cabana and it was listed as having two beds. There was one bed in a closet. The previous tenant had busted the TV, left it up on the wall, and had no plans to replace it. The pool and hot tub were freezing. There was no hot water in the shower. The space heaters, which were the only source of heat, kicked off continuously because they were plugged into power strips.

I immediately contacted Airbnb and informed them of the fraud. They told me that I had to give the host a chance to fix it. After four days of no sign of repair, I called Airbnb back and moved out. The host would not even take their phone calls for a week. It’s now three weeks later and I have spoken to twelve caseworkers, a specialist and one manager and now the final answer is I’m not getting my refund because apparently this is all my fault. Airbnb has left me with nowhere to go. They have kept my money, ruined all of my holidays plans and caused a great deal of stress. They are criminals.

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Bad Experience with Airbnb Host in Vancouver

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I made a reservation on Airbnb for a bedroom with a private bathroom and paid the full amount on November 23, 2019 to stay December 5-8, 2019. On the check-in day, December 5th, the host emailed me to change my bedroom with a private bathroom to a shared bathroom at 3:00 AM in my timezone. I didn’t check my email until a few hours before the check-in time. I never expected a change in the reservation on the check-in day.

I insisted to the host that I still wanted the bedroom with private bathroom which I reserved and had paid for since November 23rd. The host replied that he already sent me an email about the change. However, he did not clarify on compensating me for the difference between a private bathroom and a shared bathroom. The only thing he replied was that he could cancel my reservation if I wanted.

On the check-in day at 10:00 PM at night, if an Airbnb guest cancels his reservation that he made on November 23rd, where can the guest stay that late at night? Why should I deal with this host and this situation? It was a very bad experience for using Airbnb for the first time in Vancouver.

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Airbnb Host Says There is a “Washer”

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I wanted to find a place to stay in Bacolod for a week that had a washer and dryer. I used the filter to specify for a washer. The host’s listing showed up as one of the results. I contacted her and asked if they had the washer in the unit, to which she responded that they had a “laundry shop” located at the ground floor of the building. Having lived in America for twenty years, I assumed that she meant a laundromat, so I decided to book for a week.

When I arrived at Cityscape to check in, the nosy security guard begged me for two pesos to pay for photocopying my ID. I wondered why he was not given funds for operating expenses. It felt cheap. Guess what? The word “cheap” describes the rest of her offering.

Compared to my previous stay at residences that cost a few more dollars per night, this condo unit offered half the value. The building was so-so, the studio and bathroom was half the size and the balcony was less than a quarter in comparison. That previous place also had a washer in the unit. The interior of this condo was alright, nothing to talk about to folks at home. At least the wifi was better than most places.

When I pulled up the curtain next to the small dining table, the window was not clean. There was a smudge that resembled bird poop. Best to let the curtains down. Then I opened the cupboard and lo and behold, there was a Tetra Pak of cooking oil that was already opened. I was like, “I didn’t ask for cooking oil but boy this is unsanitary and oh so cheap.”

Here’s the reason I asked for a washer and dryer and was willing to pay extra: I had met a handsome young man online who lived in Bacolod while I was staying in Iloilo. He was a sweet, charming, and wanted to become intimate. We met in person and found each other attractive. I invited him over to my place and intended to list him as one of my registered guests. We had an awesome time as you would expect of mutually infatuated adults who scored big.

The next morning, I pulled off the sheets, collected all used towels, and added my worn clothes. I tidied the room and then went downstairs to the “laundry shop”. As it turned out, there were no washers nor dryers in the building. The “laundry shop” was a collecting area where they bag you dirty laundry to be washed and dried offsite. The regular rate meant that your laundry is returned after two days at night time, but by paying double you get your laundry back by the end of the day.

I was obviously pissed off. I wouldn’t have clean sheets and towels nor clothes until at least overnight. I contacted the host and complained about being mislead. She responded by being obstinate and insinuated that it was my fault that I, an American, thought there were actual washers and dryers in the building. She was not forthcoming about the true nature of this so-called “laundry shop”.

I complained to Airbnb directly and wanted them to cancel the rest of my stay and be refunded properly for being duped, but ironically the representative replied by saying that the host did nothing wrong and she was vetted. What a sham. I told the representative that she ought to consult a dictionary to know what a washer is. In fact, I should have referred her and the host to use Google Images to see what a washer actually looks like. If you checked the box that says you have a washer, you should have an actual washer in the facility, not some collection site where they couldn’t get the job done on time compared to having an actual washer in house.

Nothing was resolved and the Airbnb closed the ticket. What a laughable disappointment. I’m glad I only used Airbnb a few times. I’m deleting their app once my week is over. I vowed not to use them again. I have heard horror stories and now I have one of my own to tell.

Airbnb Service Charges not Returned on Cancellation

I was interested in a villa in Colombia for March (four months from booking). It was a large villa and I wanted to confirm the guest. I asked the host for three weeks to cancel, rather than his normal 48 hours. He agreed and this was documented clearly in Airbnb Messenger. I cancelled after two weeks as I could not organize the guests and Airbnb refused to return their service charges of $864.79, citing their policy.

The end result was Airbnb Customer Service protected the customer and left the host and the guest out to dry, the complete opposite of customer service and common sense. This wasn’t a last-minute cancellation. This was a documented exception for four months from now. Airbnb protected their bottom line and sold their soul.

I pity the poor people who are getting excited about the Tokyo Olympics with Airbnb. They are lined up for a living hell. Frankly, I think that any normal travel company would never have a strict 48-hour cancellation policy. That really is the opposite of customer service.

Airbnb Host Falsely Accuses Guest of Theft

I stayed at a place in Lyon, France I booked on Airbnb. The host was in fact not an individual but representative of a company called Flat Fish, which manages a bunch of apartments in Lyon. I left the apartment in great shape, following all the checkout instructions.

The host wrote to me the next day (about 24 hours later) saying a radio was missing. I wrote back that I am not responsible (I did not even turn it on during my stay; I don’t know if it was working or not).

The host later filed a claim for 700 euros through the Airbnb resolution center. Doesn’t this sound like a scam? The evidence they presented was a photo of a table with nothing on it, saying “the radio was there.” I think it’s likely that other people (cleaners, property owners) entered the apartment after I left and before the host entered, but for some reason they accused me.

The host may not be in on this, but still she’s becoming an accessory. I am a model citizen, with a great career, no criminal record, no financial problems, and zero debt. Still, Airbnb took this seriously and are investigating it. This is not like I spilled coffee on their white sofa, what they are accusing me of is a crime, a serious theft. Shouldn’t they have gone to the police instead?

I really enjoyed using Airbnb in the last 4-5 years on more than ten occasions, but if they side with the host here then I would definitely not like to take such a risk again. What do you guys think?

Airbnb Apartment on Active Building Site

I booked an apartment on Airbnb in Bugibba, Malta based on the description and location. The location was given to me by Google Maps coordinates and I was instructed to meet a rep there who would take me to the apartment. However, when she picked me up she took me to an entirely different area. The apartment was unfinished and in the middle of an active building site with workers carrying out work in front of the apartment.

I told the rep that this was not acceptable and to contact the host, which I did. He told me that he may have an alternative. As it was getting dark, I had to use the apartment as I had no alternative accommodations.

That evening as my wife and I attempted to go out for a meal we found it was impossible as there was builder rubble strewn about the area and no street lighting. We had not eaten since breakfast but it was impossible to leave the area. My wife and I are both in our 80s and diabetic so going without food was dangerous.

The next morning I contacted the host and told him we were moving out as it was dangerous to walk in the area, Explaining that the previous evening we had not been able to walk in the area. His response was “What can I do? Do you want me to come with a torch?”

This apartment should not have been rented out and giving an incorrect location is fraudulent. I am now in a different apartment at considerable expense to myself and when I requested my money back was just told no.