Write Honest Reviews for your Airbnb Stays

I’ve stayed in four Airbnb properties over three years. One was very good, two were okay, and one was awful. The awful one underlined why everyone needs to be so careful with Airbnb.

One part of the awful stay included when the host embarked on a two-hour daily tickle game with his young son right on the other side of my room door. There were no curtains in my room, with the neighbor’s lights shining directly into my face all night long. There was one bathroom for eight people, a washing machine regularly operating right outside my window, a barking dog upstairs, family feuds on the other side of all walls round the clock, and hosts that stayed in with the TV blaring from 7:00 AM. I came away with insomnia and was so happy to return back home.

I simply would not pay above a certain amount for a place that I’ve never seen (and in an area I’ve never visited before), for which I cannot cancel once I’ve booked, and for which I need to make a large leap of faith having tried to read between all the lines of previous guest reviews. Airbnb relies heavily on trust, and as we all know, not everyone – both guests and hosts – can be trusted. You would be really foolish to part with more than a thousand dollars for an Airbnb stay.

I’m not defending Airbnb, but people have to be realistic about what they get, and if a place doesn’t have, for example, an electric kettle but an old-style stove kettle, I don’t think this really warrants a complaint. However, when what they get is dangerous and/or harmful to their health, then there is real cause for complaint.

As a female, I’m careful not to book with male-only hosts and to research the street crime around the apartment area, but some people seem to forget that your host/guest could be just about anyone. You should never let your guard down.

I definitely do think Airbnb should do a lot more to ensure greater safety of both their hosts and guests, and they certainly need a more thorough and better host profile and review system. There also needs to be more regulation around short-term rental markets to protect guests, hosts, and the surrounding community. The all-round system could be so much better than it currently is, and it’s a pity Airbnb seems to do everything to avoid leading the way on this.

The fact that Airbnb also seems to remove some negative reviews is also disturbing and effectively false advertising. I was so careful to scrutinize all the reviews for the bad place that I stayed at. Not one review mentioned that there were children in the house or that the place was beyond noisy 24/7 or that the neighbors’ lights were so bright at night, making it impossible to sleep. I simply cannot believe that no one else other than me had a problem unless other guests simply did not want to point out the negatives for fear of damaging the host’s income stream or receiving a poor review from the host.

I urge all guests who have stayed at an Airbnb to write a review and to be honest about anything that wasn’t good. If I had seen just one review saying there were young children in the same house, I would not have booked that property.

Waking up to a Stranger in my Airbnb Room

I booked a place with Airbnb last night. It was a pretty neat place, nice and cozy. I had planned to go out but it was raining and cold. I was tired, so I decided to stay in. I watched lots of movies. It was pretty cool. Then I went to sleep.

I’ve been dealing with an itch due to dermatitis, so it was better for me to be naked after applying some anti-itch lotion. In the morning, I was woken up by the sound of snoring. I was like: what is that sound? How loud are the neighbours? I remember that there was this creepy video I watched online where a guy who claimed his house was haunted said he heard noises of someone snoring next to his bed, but I was like… nah… most likely the neighbours.

I tried to ignore it, but was trying to figure out where the sound was coming from. It sounded like it was coming from a wall where there was no room, so that was strange. Then I opened my eyes.

There was no ghost next to me, but there was a mass at the foot of my bed; some guy was sleeping there. Some random Korean dude… snoring at the foot of the bed… I was like wtf? So I woke him up and was like… what are you doing in my room? Get the f%$# out!

He’s like “Oh, it’s a double room. I thought it was booked for two people?”

I was like wtf? I didn’t even make sense. It was just a single room with a single bed. So I told him to get out. I couldn’t believe this… I was ready to leave. He called the host and gave me the phone. It turned out the host gave us both the same instructions to go to the same room. I promptly requested a refund.

The Dark Side of Airbnb for Female Travelers

We are a group of backpackers who have stayed in many Airbnbs. In all our stays, we had pleasant and safe experiences apart from our most recent stay which was awful beyond words. Our stay at an Airbnb in Kalpakkam opened our eyes to the dark side of Airbnb and safety.

We had to encounter probably one of the most horrible experiences of our lives by staying at this place. We encountered a host who abused, insulted and shouted at us. It’s only now that I am reading the reviews of this property and I can see the abuses hurled at by the host even while answering. It was a grave mistake that we did not really read the reviews properly while booking.

On January 3rd, we had a long, tiresome journey from Pondicherry to reach this place at Kalpakkam, near Mahabalipuram. When we came to this Airbnb we were quite upset to see that the beach beside the property was littered with garbage and local people in the area openly defecating in the beachfront. In addition, the rooms were not really tidy. The air conditioning in one room did not cool properly and the toilet in one bathroom had no flush. To be fair it is mentioned in the property description that the flush was broken and would be fixed after January 2nd (we arrived at the property on the 3rd and we had booked this place two months in advance).

After we arrived, we called the host to inform him out of courtesy that we had arrived and we were facing some issues regarding the AC and also mentioned that the flush was broken (yes, it is mentioned in the property listing but it also says that it would be resolved on the 2nd). There was no confrontation from our part and we casually happened to speak with the host about the issue. Immediately the host got furious and asked us to cancel the reservation.

The property is in the middle of nowhere and we had girls in the group. Obviously we couldn’t cancel and find alternative accommodations when it was already dusk. Within ten minutes or so, the host turned up with his mother at the place and started shouting and abusing the girls. We were unable to comprehend why would a normal person behave this way, unless the person is not really sane.

Apparently the host was quite upset because he has “sentiments attached with his home” and that we dared to complain about. However what remains inexplicable is the reason the host would shout at us, abuse us, and ask us to cancel the reservation when it was quite apparent that the location is remote, there are several girls in the group, and it was almost dark.

The host used insulting statements like “Why [would] Airbnb send such characters?”, “Get out of my house”, and “Who are you?” When we said we were not going to leave without talking to Airbnb, he shouted “Airbnb is nobody. This is my property – Airbnb cannot stop me” again and again.

This entire experience made us feel utterly unsafe and stressed. The most unfortunate thing is the fact that our female friends had to suffer such abuse. In a civilized society, no gentlemen would ever assault women, but this vile creature of poor manners is not man enough for civility.

One of our members had a nervous breakdown because of this episode. We are not used to abuse and altercations and we have unfortunately not taken any lessons on how to handle an adult who would bully and shout at you for no apparent reason.

Furthermore, the host said that he only wants “local people” to stay at his place. Apparently we are neither Tamil nor South Indians; he was implying that he does not want people from other parts of India. This was most insulting, humiliating and the highest form of discriminatory abuse. We were so stressed and traumatized that we could not sleep that night.

Apart from such an awful host, there was a group of boisterous local guys in the next house in the same property (probably belonging to the same owner). They were making catcalls, hooting and flashing lights at the girls of our group. It was an isolated place and naturally we were terrified for safety reasons.

To sum up, our New Year party trip was ruined by an unmannerly and unstable host who abused us and we had to endure these insults since we were trapped because of the location. I was constantly reminded of this quote by Gandhi throughout the frightening encounter: “I will not let anyone walk through my mind with their dirty feet.” But alas, since I am no Gandhi I cannot forgive or forget this horrible episode.

Though we had booked this miserably grotesque place for two nights we left the next day in the morning as apparently we had an appalling stay and felt extremely unsafe and violated. This property is in the filthiest of places with an evil-mouthed, pathologically-egocentric and abusive host.

Airbnb has been requested multiple times to delist this property for the safety of guests. I am waiting for Airbnb to take appropriate actions. We managed to take a small video of the episode. Since we were not smart enough to take the video initially we missed the most insulting parts. But still, this video will give you an idea on how unsafe Airbnb is, especially for women.

Friday the 13th Airbnb Spider Nightmare

It was Friday the 13th and my husband, our two friends, and I took a weekend trip up to Maine for a relaxing, fun getaway. After driving for three hours we reached our destination way out in the wilderness. We arrived after dark to the cabin style house and started getting settled. We hung out for a while and made dinner using the outside grill.

One of our friends was exploring the property around the house when he called for us to come over to look at a massive spider web he found on a tree next to the house. We looked in the tree and located what looked like a large brown recluse spider. We knew since we were out in the wilderness that it was probably common to run across this kind of arachnid outside.

We continued to hang out and we were watching Friday the 13th since it happened to be on TV that night. Hours passed and we decided it was time to call it a night, so we all started getting ready for bed. After using the bathroom I went over to the sink to wash my hands when all of a sudden I was interrupted by a huge brown recluse spider sitting in the middle of the sink.

I immediately froze and screamed for someone to help kill it. I was horrified and started to feel like maybe this spider was not alone. I have never seen a spider that big. My friend came into the bathroom to kill the spider when I heard my husband yell from the bedroom. He said he had a huge spider crawling up his back when he laid down in the bed.

We ran into the bedroom to find the dead brown recluse spider that my husband had just killed laying on the bed. I was no longer tired and frankly creeped out. There was no way I was sharing my bed with a huge spider that is potentially poisonous. I told everyone that we needed to pack up and leave immediately because at the rate we were coming across these spiders, that most likely meant there would be more.

We called the few hotels that were in the area, but there were no vacancies. We were pretty much out in the middle of nowhere and it was 2:00 AM. As we were packing up to leave, we noticed that there were lots of brown recluse spiders crawling out of the wood rafters on the ceiling so we hurried out of there as fast as we could.

We decided to try to sleep in the SUV rental which was our only option at that time, but it was extremely uncomfortable and none of us could sleep because of the nightmare we had just experienced. We came to a conclusion that it made more sense for us to just drive the three hours home since we had no place to stay.

We drove through the night and finally returned home to get some well-needed rest. We could not believe what we had just experienced and how it felt almost like we were in a horror film. Also it was very eerie that it just happened to take place on Friday the 13th. Anyway we reported the issue to Airbnb and were compensated.

Airbnb is Not Safe for Neighborhoods

In April 2019 I purchased and moved into a brand new neighborhood of luxury town homes within a five-minute walk to the metro and nearby shopping and restaurants. It seemed like a nice and quiet neighborhood of families and young professionals who want to live close to the city, but want to avoid the high costs of living and crime in our nation’s capital: Washington, DC.

Once my neighbor moved in, she and her husband started listing rooms in their brand new home as Airbnb hosts. This is where my nightmare began. I started getting Airbnb guests ringing my door bell at all hours of the day and night thinking my private home was an Airbnb. I even have Airbnb guests trying to put in a code and access my keyless doorpad. My dogs bark from the disturbance. It seems like a constant flow.

Since Airbnb does not conduct background checks on guests, this has caused a huge safety concern for myself. I’ve had to install cameras and a security system on the perimeter of my home and put up a sign on my door stating, “private home, not Airbnb.”

I have contacted my neighbor and Airbnb with no resolution. Airbnb put me on hold and said they would send me a link to file a complaint. Some of her guests even seemed like they were on drugs when they were ringing my doorbell and trying to get into my private home. This has caused me huge concern about the safety of the neighborhood and the safety of the homeowners in the neighborhood; some random person could walk into our place if we were not constantly monitoring that our door is locked and our alarm systems are always active.

Airbnb Experience just an opportunity for sexual assault?

Recently I booked several Airbnb Experiences during a long stay in Merida, Mexico. Most of these trips were magical experiences with wonderful guides and friendly tourists. One thing I learned quickly was that the guides preferred to have more than one guest on a tour. In general, this makes sense because fixed costs like transportation can be spread over several people.

I personally try to book tours early so that guides have time to rally other guests to help with costs, and since Airbnb does not enforce a minimum guest count. However, on one particular tour I was the only tourist. The Experience took me deep into the jungle with a man I didn’t know, to rural places where we were completely alone.

I felt panic as we drover deeper and deeper into the jungle. I frantically shared my GPS location with friends for some modicum of security. Unfortunately, my cell phone had absolutely no reception at all. This tour guide seemed to prefer that I was a woman alone with him. He told me he habitually does tours for single women, as if it was proof that he is trustworthy.

During the tour, he would ask me to model for photos. It appeared that he was using the Airbnb Experiences as a dating service. I deeply regret going on this Airbnb Experience with this man. I felt like I was in danger during the entire eight-hour trip. I wish I had known I would be in this situation, and I wish I could have cancelled this trip.

For the safety of everyone involved, Airbnb should allow hosts and guests to enforce a minimum guest count on trips. Please offer us the opportunity to cancel these trips if there is only one guest. Ultimately, I am safe. However, I fear for the next woman who signs up for an Airbnb Experience and finds herself alone with a stranger where no one can help.

TL:DR I hope no one else has an Airbnb Experience like I did.

One Airbnb Guest Brought a Gun, Killing Four People

A home in a wealthy suburb of San Francisco was rented on Airbnb. The renters lied to the host, saying they were escaping from the fires and wanted fresh air. The host was out of town. The guests posted on Facebook that they were hosting a mansion party for Halloween. Forty minutes into the party, 50-100 people were at the house. The homeowner called the police. The police were on the way, but gunshots were fired before they arrived. One of the guests shot at the guests, killing four and sending four to intensive care. Airbnb hell for the host and the neighborhood, and the dead. Here is the story.

Airbnb Condones Lying and Scamming Hosts

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I booked a stay in Los Angeles from September 23rd to September 30th. My total was $2134.46. Upon arriving to the location at 3:00 PM, the host took me through what seemed to be a back entrance to enter the building and up to the unit. I asked if he had two keys as I had a second person staying with me and he told me the building only issued one.

He showed me around to the unit, told me that the pillowcases and towels were still in the dryer, and then left. Within minutes of him leaving, I noticed that the bed linens were dirty, with hair on the sheets and white stains all over the bedspread and pillowcases. I was going to just wash them myself. However, the linens that were in the dryer were not dry. I tried resetting the dryer three times but it kept cutting off.

I tried to connect to the wifi and it would not work. I then set out to go pick up something to eat. Upon leaving, I double-checked to make sure the front door was shut tight and locked. However, when I pushed on the door, it popped right open. I tried to shut it about three more times but it would not shut and lock completely. Therefore, I called the host and explained:

• The bed linens were dirty.

• The dryer kept cutting off whenever I tried to reset it to dry the pillowcases and towels that were in them. I had to reset since after the first cycle had finished; they were still damp.

• I could not connect to the wifi.

• The front door would not shut and lock properly.

The host said they never heard that before. While on the phone I again attempted to shut and lock the door hard. However, it would not shut and lock properly. Add this to being brought in using a back entrance and I did not feel safe. I could not stay in a place that does not have a front door that shuts and locks properly.

The host said I could cancel my reservation and they would give me a full refund with no contest. I then called Airbnb to follow up; the person I spoke with told me she needed to see the communication and that she had to contact the host. Airbnb called me back, saying the hosts said they would come over to fix my issues.

This turn of events was alarming since when I talked to the host they said I could leave, cancel, and be given a full refund. I tried to tell Airbnb that I did not feel safe and was uncomfortable. However, the woman on the phone aggressively ignored my concern. Being a single female, taken through a back entrance, then realizing the front door did not shut and lock properly, the hosts being two men, I was completely terrified.

I packed up my belongings and went to wait for them outside in public. By the time I got to the door, they were on the other side of it. They came back to the unit to try to “fix” the issues listed above. They showed up to the apartment with an extra key in hand. However, I was told the building only issued one in the beginning; this was also concerning.

They proceeded to come in and I stepped outside into the hall, as I did not feel safe. They tested out the door and saw for themselves that it was not shutting and locking properly. On their several attempts to shut and lock the door, they told me that I just needed to slam it extremely hard. I should not have to slam and jury-rig the doors to the highly priced Airbnb I was staying at.

When traveling as a female alone, safety is of the utmost importance. I explained to both of them that I did not feel safe or comfortable staying here and I would really appreciate if they would stick to their word allowing me to cancel and give me a full refund. They agreed so they sent a message via the Airbnb app and confirmed they would honor a full refund for cancelling due to the issues listed above and their inability to fix them.

At this point, I returned the key to them, they walked me down out of the seedy back entrance I came in, and I left. The host agreed in the Airbnb app to giving me a full refund without contesting it. I then called Airbnb again to follow up; I was told that I had to cancel the reservation to get a refund. I did that and then called back.

At this point, I was told someone was handling my case and would be contacting me. I never heard from him until he emailed me at 5:41 PM saying that he had forwarded my case onto someone else who would be contacting me.

At 7:31 I began receiving messages from someone saying that he was handling my case. He said he spoke to the host and they sent videos/photographs of the issues listed above working. These alleged photographs/videos were obviously taken after I had left, after the host agreed to a full refund because he could not rectify the issues.

Airbnb told me that they would not honor my refund. They also said that the host was claiming that I refused to give them the key until I got my refund. This is entirely not true. As I mentioned above, I handed over the key to the host when he agreed to give me a full refund due to the issues listed above, as I no longer felt safe staying in this Airbnb.

There is absolutely no reason why I would withhold the keys. A key fob is not worth the $2134.46 I paid to stay in this Airbnb. Withholding a key fob is not going to get my money back, nor provide a place to stay. The host never informed me that any issues were fixed or could have been fixed. I tried reaching out to the host several times but they stopped answering my calls and texts and blocked my number.

I asked Airbnb who I could speak with but they ignored me. I called again; I just kept being told this particular case manage would call me. He did not; he continued to message me. He told me if I had proof of all this, to send it. Therefore, I sent him the screenshots of the messages where the host confirmed he would give me a full refund since. This is what Airbnb said they needed to see: verbal confirmation from the host agreeing to give me a full refund.

I requested Airbnb call me immediately. Finally, about seven hours later from the start of all this, they finally called and did not take into account my experience, but just kept reiterating that the host sent pictures. Had the host put any effort into seeing that all these issues could be fixed when he came back to the unit then I would not be writing this; the issues would have been fixed and I would have had a place to stay. However, he did not do any of that. The host agreed to give me a full refund without contesting it and we parted ways.

I asked Airbnb for a corporate number: they said there wasn’t one. Therefore, I asked to speak with a manager and he finally got us on the phone with one, who said an investigation would be launched.

I am appalled at this level of service. The constant run around with Airbnb customer service has taken up my entire day and ruined my trip. My brother was getting married and this week started in tears and fearing for my safety. Not only did I lose $2134.46, I am 3000 miles away from home without a place to stay.

This Airbnb host has scammed me. I deserve a full refund. My request was simple: I wanted a refund for the full amount which I was told from Airbnb customer service that the host had to agree to, and they did. There is no way I could have stayed in an apartment with a broken door, being taken through a back entrance and then having the host make false claims after confirming he could do nothing about the broken door, the dryer and wifi not working, and would give me a full refund.

This completely ruined my trip and overall experience with Airbnb. I have called numerous times, I have spoken with several “case managers”, I have been told ad nauseum that someone will be reaching to me and no one has. I then had to spend another couple thousand dollars on hotel accommodations.

I have had nightmares following this incident of someone breaking into my hotel room and doing terrible things, all because of the traumatic experience I went through with this Airbnb host and the company. I deserve a full refund for the hell this host and Airbnb’s customer service has put me through during a time that should have been one of the happiest moments for my entire family.

I am glad I found this site to help me learn I was not alone in this nightmare. I wish I would have found it before booking but I will make sure everyone I know knows about it before they consider booking with dirty Airbnb.

Suspicious Guest’s Boyfriend Tries to Break in

A girl from Russia booked a room but asked for a discount. I thought I should not give her one, but I did. She checked in with a guy who used the key to try to get into my house upstairs. My wife was watching TV on the couch; she flipped out. I asked the guy if he had read the description of the studio, which clearly said it was a downstairs garden apartment. He had the nerve to blame it on me because it wasn’t in the check-in instructions.

I went back and looked at the check-in instructions and everything he needed was there: pictures and an explanation. I asked the girl if she wanted to stay as a double occupancy and she said no he was only helping her and then he was leaving. Five minutes later, they were having extremely loud sex in the single occupancy studio. They’re also violating the no shoes policy. My wife thought that there was prostitution going on and she didn’t feel safe.