I went on holiday with my two daughters in Senegal through Airbnb. The apartment was directly located above the host’s accommodation and we rented it for a month. In order to access our apartment we had to go through a garage and squeeze pass a dusty car as well as a bicycle and a motorbike. When we first arrived, the car was only an inconvenience in the evening but after five days the car never moved (please find the attached picture).
On our arrival we noticed a scaffolding at the same level as the terrace which we had direct access to. The host informed me then that they had started some renovation work such as the inside roof being repaired which were not quite finished. He informed me that it would take no longer than three days to finish.
At that point I asked the host to ensure that the dust on the terrace would be thoroughly cleaned as it was really bad upon our arrival. They did clean it after my request. The following day I rapidly noticed cockroaches in the kitchen, bathroom (cockroaches were coming out of my toiletry bag), in the living room, on the tables… everywhere.
In order to have access to the wifi we had to go downstairs in front of the host’s apartment, despite the fact the access to wifi was mentioned on the booking and there was allegedly a working connection inside our apartment. The TV was not working. When I mentioned it to the host his reply was “the previous guests did not watch it.”
I informed him that my children do watch some TV. He then told me he had to ask his wife to renew the TV connection, which took a week.
I hear you saying: “Why on earth did you stay there?”
Well, here I am in a foreign country with my two young daughters, having nowhere else to go with a limited budget as the hotels were extremely expensive. I took it upon myself to never cook in that filthy place; we always ate outside. I was physically and mentally exhausted. Thankfully we went away for four days to a secluded area.
This gateway gave me the chance to reflect on what I was experiencing as I did not inform anyone in my family in France. My husband was not aware nor was my mum or my siblings. I truly did not know what other options I had but to bear with it.
Upon my return and back to square one, i.e. my holiday from hell, the cherry on the cake was the host had started building work around the entrance and pool area. They were actually building a roof with poles and beams everywhere. We actually had to walk beneath it all with no head protection in order to get to our apartment.
At that point, the penny dropped and I realised for the safety of my children and indeed myself we had to get out of that place urgently. That is when I asked for help and informed my family in France. I told the host (her husband at that point was away in France). She told me the work had to be done as the wooden roof was becoming unstable and was an immediate danger to the occupants. Therefore it had to be fixed urgently, however she told other parties including her own husband (who confirmed it in writing to me) that his wife wanted to surprise him whilst his was away with a new roof.
I told the host I had to seek an alternative accommodation as not only was I exhausted, my children were suffering with the dust and the noise, but most importantly were living in an unsafe environment on all levels. We finally moved out, and found a place where we managed to get some rest and make the most of the holiday we had left.
I spoke to different people in Airbnb. However, the person in charge of my case is offering me 100 dollars for the inconvenience of not using the swimming pool. Please find my photos and hopefully my videos in relation to this case.