First and Last Time: Don’t Host for Airbnb

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I’m a first and last time host for Airbnb. Long story short: I never received any funds for the guest staying at my home. Each and every time it came time to pay, there was an “error” and “a support specialist will be in touch in regards to your payment” which never happened. It wasn’t until I notified one of my current guests who is staying inside my apartment what was going on and to ask for a refund for his money – I still allowed him to stay; wasn’t going to put someone out due to the scam Airbnb was running – did I receive a call back.

They ended up deleting my host account before I could confirm the man would get his refund. I recorded the conversation as I usually do when conducting business with strangers. Airbnb has been allowing guests to book at my properties since January. Here we are in February and I haven’t seen one red cent yet. Mind you the account for direct deposit I’ve provided is the same account my employer pays me in but somehow Airbnb can never confirm any checking information given. I’ve reported them to the Better Business Bureau and advise anyone else who has endured this type of ordeal to do the same so we can get them out of the market. They’re scamming people left and right.

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Airbnb Guests Who Keep Demanding More Test My Patience

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What a disappointment to ever engage with Airbnb. We thought it be a good idea to try them as a hosting platform on advice from friends. Having already had a good response and very pleasant guests from another travel accommodation site, this was our first time experience with guests from Airbnb.

It started with all sorts of demands and requests prior to the confirmed booking of three guests that turned out to be five adults, four children, and a dog. I guess I should have been suspicious when this guy started sending me at least one Whatsapp a day (not using the Airbnb app) asking obvious questions about the house and its facilities. It got to the point where I thought he would ask if we provided toilet paper. One less ridiculous question was whether he could bring his dog – we do not accept pets, so I categorically declined.

After having the whole house booked out three times during the holiday season for between fourteen and fifteen people with hardly a minute of trouble or concern, I was surprised how many questions a single small family could come up with… including changing the booking from two nights to four and finally to six. The last question was a request of an earlier check-in, which was difficult as we had a full house just the night before, but we obliged nevertheless knowing that they only needed the rooms upstairs.

Upstairs is the original house with more than enough beds. There are two queen size bedrooms, one of which is an ensuite with a bath and shower and one room for their kids with four beds plus an additional bathroom with a shower. In addition, the full amenities of the house were available as advertised: full kitchen (stove, oven, microwave, dishwasher, refrigerator and eight place settings), an inside dining area and outside barbecue area that is protected with sliding doors for all weather conditions and has another large table.

Downstairs there is a washing machine in a stand-alone laundry area, and a lovely secure garden complete with a splash pool and deck. Double automatic garage, security system, the works. I think it is fair therefore that my house is advertised with a base rate for four people and additional guests need to pay extra for us to open the downstairs rooms and bathrooms.

Imagine my surprise when this guy arrives (with his additional guests) and not only expects us to accommodate the additional people free of charge, but demands that we open the rooms downstairs for them (despite there being more than enough room for them upstairs). I have to say though, his wife deserves an Oscar, maybe an Emmy award, for the performance she put on. The whole nine yards: she first started insulting me as I tried to negotiate with her husband to find a compromise and then when that didn’t work, she cried, yelled, and screamed at her husband to leave, “these people are greedy and selfish…”

By this time I was thinking, “Yes! Please leave!” I don’t know why I rented the place for three people. After having a full house literally the whole season, I thought, “Shame, they are a small family and trying to save money, so it went”. I’m a sucker; they clearly had a hidden agenda from the beginning. No sooner had they moved in after we had agreed (after a rather heated discussion and his insisting that his right was to have all the rooms – 15 beds – available to him for a three person booking), that they needed to pay for the extra adults, the second vehicle already arrived.

I took deep breaths as I walked back down to my house thinking we had an understanding, and maybe now they could just enjoy the house and leave us in peace… what was I thinking?

At 9:30 PM, one of the vehicles drove past our house hooting, one of the men shouting obscenities out the window at us (my family) sitting on our patio also trying to enjoy our holiday. At 10:08, the two women rang our doorbell in a clearly inebriated state and request salt, only to disappear by the time my wife took the salt to the door. Besides leaving me with nappies in the splash pool and window frames and furniture that were used as ashtrays, there was furniture moved from upstairs into the garage, just to name a few broken house rules aside from the dog that they brought anyway.

It all comes with a price. However, there has not been a cent from Airbnb up to now, 14 days after their arrival and after our fruitless attempts to get payment sorted via customer service and the helpline. I only charged them the minimum rate. I could have let the place out many times over for a great number of people and with secure payments, if I had never let Airbnb make this booking three months ago.

Airbnb does not respond to any of my SMS’s on their helpline anymore. The last message I got stated payment had been made, which is a lie. I want to remove my property from this terrible “service” provider but I guess if I do so, I will have absolutely no chance of receiving my payment. If you use Airbnb, be prepared to use the counting method to maintain your temper and sanity… at the very least it’s a good lesson on self control.

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No Payment Following 12-Day Airbnb Stay in Italy

Having hosted someone from Italy for 12 days in our Australian apartment in January we are still waiting for payment. We received an automated email saying we would be paid on January 23rd. We have been on Airbnb’s books for four years now and have Superhost status. Despite numerous calls to their call centre – the staff of which point blank refuse to pass you on to the management level and if you persist with the request, cut you off – nothing has happened. All they do is pass a so-called ticket to their non-responsive team. Despite many emails to this group no one comes back and now my emails are bouncing back saying they are not deliverable. I wonder what filter they are using to do this? Is it fraud? The work of the FBI or maybe Brian Chesky? On top of this, someone within their organisation has switched my daughter’s bank account details back to those of one that was closed in 2014. So despite receiving money being deposited in 2015 and 2016 now it has been changed back. Hence my use of the word fraud. I can’t help but notice articles in Forbes Magazine where this is now a worldwide issue regarding non-payments and the behaviour of their call centre. It also mentions that the company is worth $25 billion, which clearly adds up to a lot of non-payments. I also noticed that they had a TV ad shown during the Super Bowl. What’s the cost of one of those, three million dollars?

Guest Absconded, Airbnb Avoids Payment

Almost two months ago my guest absconded. No problem, I thought. Airbnb took payment for the month he was here and will cover the other two months by deducting payment from his credit card. However, Airbnb did not process the payment for the month the guest left. I have now phoned and mailed Airbnb so many times I cannot remember and still failed to get any answers from them, let alone money. The guest lived in my apartment for free, left it in a horrendous state and, because it was in a student town, the apartment was empty for the period in which I should have had a tenant. Airbnb had no response. No help, no explanation, no payment!