Cancelled by Airbnb a Few Hours before Guests’ Arrival

At 11:45 PM on the 5th of August, Airbnb cancelled my first ever reservation, a few hours before my first hosting. The reservation was validated on the 27th of July, so it was more than a week before Airbnb decided to cancel for no reason… or at least none given to me until today. Here I am with four adults and a baby, who showed me the transfer to Airbnb on their bank account and cannot understand what is happening when they drove for five hours to enjoy a few chilled days at the beach.

I sent an email, then another one, then called one operator, and then a second. “We will get back to you before the end of the day,” they all said for four days. Well after four days of vacation for free, I had to ask my guests to leave. I had no answer from Airbnb until today. At least I’ve learned my lesson and not only am I taking off both my listings on Airbnb, I’ll certainly try my best to prevent every person around me from ever using their services.

Posted in Airbnb Host Stories and tagged , , , , , .

One Comment

  1. So what reason did they end up giving you? Did they refund the guests’ money to them, even though they stayed there?

    I have never used AirBnB and probably won’t ever. I’m curious though, at what point does the host actually get paid? Apparently not up front, as the guest pays…

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