In the hopes of making my 35th birthday one to remember, I booked a top-floor penthouse in Atlanta, for July 8-10. That same day, I reached out to the host to confirm my reservation and ask him if there was any other information he felt I needed to know. He never replied. Red flag#1.
Considering he may have been busy, I didn’t press him for a reply. On July 8, my birthday and the day I reserved to check in, he finally sent me a message. However, his message wasn’t in response to my June 19 message; it was to inform me that I could no longer check-in at 3:00 PM, but instead, check-in was now 6:30 PM.
I asked him to explain the change, and he responded that “they” wouldn’t allow him to do so until 6:00 PM because of issues with the building. Red flag #2.
“What issues?” I asked.
He wouldn’t elaborate. I asked him if I would receive a discount since by having to check-in 3.5 hours later than I expected. I was missing a day on top of having a dinner reservation at 8:00 PM. He changed the subject and told me that his nightly rate had changed since I booked the penthouse. The price had gone up from $85 per night to $96 per night, plus there was now a $45 cleaning fee.
What got to me the most was his following statement. He told me that I could always cancel if I disagreed with his last-minute changes. So, after he told me that, I went to customer service about the unfortunate situation I had to deal with. I kid you not; customer service gave me the runaround for eight hours straight. Then, I would be transferred to someone who would better handle my situation, and that person wouldn’t answer.
Finally, around 8:00 PM, I spoke to someone and got a refund, but that doesn’t make up for the fact that my birthday was ruined because of this host’s inability to communicate. I tried to find another place to stay from the list of places emailed to me, but it was too late.