Airbnb Hell-sinki Apartment Nightmare

In early June 2016 we chose a apartment in Helsinki for three months and I decided to rent in the Hagaa Area (pictured). Normally, this would come to €130 but because it was a long term arrangement the host offered a discount of €100 and told me she couldn’t make this deal through Airbnb; I should pay cash at arrival. Usually apartments in this area rent at about €1,000 a month: they’re very old and under renovation. Some people even block the entrance; my kids had to leave by the emergency exit, which was surrounded by dangerous equipment and tools.

Anyway, I had to pay €3000 a month plus a €70 cleaning fee. When we arrived, the host told us the renovation had been finished and they would clean up the stairs soon. However, the next day we realized the real situation and complained. The host told us she didn’t know anything about it but cut off the electricity and water for many days following our arrival. When we checked out, she sent us a list of damages and quoted us €1,200 for a small kitchen table and €240 for a cleaning service… I had thoroughly cleaned the apartment before we left. Now she’s threatening to report us to the police and slandering us by saying that I committed a crime by damaging the kitchen table. Be careful from whom you choose to rent. You never know what will happen to you.

Airbnb was no Help with Nasty Host

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Our host greeted us at the door with an old dog with matted fur; there was no mention of him in the profile. She provided us with one key and said we could make our own copies. Some rooms didn’t have any light bulbs and the host said we could buy some. The bathroom and floors were brown with dirt and dog hair. The smell from the dog was so bad we could not stay in the apartment the first night. We weren’t able to use the intercom because it’s connected to the house phone that the host took with her. We had to go downstairs every time to let my husband in. The host didn’t have a wifi password for us upon arrival. There was no gym. The furniture was broken. The “free parking on premises” was street parking. I contacted the host twice about getting a partial refund and she had no reply to my request. I asked to have one night’s stay and the cleaning fee back. She wouldn’t reply. Airbnb closed my resolution request with no explanation after two months. I’m unable to include a link to her listing because the stink spot is “no longer available.”

LA Urban Bungalow is Anything But Clean

Upon checking into an Airbnb in LA for almost a two-week period, I had to do massive cleaning as there were dried chicken bones left in the refrigerator along with old food and mold! The bedding and towels along with dishes all had to be cleaned and washed, and the trash was full to the top and had to be taken out. This stay was horrendous and all this cleaning took place after I was forced to wait four extra hours from the scheduled check-in time. The host (Phyllis) agreed to reimburse me for a half day’s rental cost. I was told the delay at check-in was due to maid service: apparently she was busy “cleaning” the Airbnb property. This of course was not the case. All dishes were either dirty and sitting in sink or littered with dust and dirty water marks, left to sit on wire shelving. I was forced to go to the store to purchase cleaning supplies, candles, air fresheners, incense, etc. This host never reimbursed me for the half day delay at check-in – which was agreed upon – and then had the audacity to write a slanted negative review, claiming he smelled “smoke” in his freshly de-sterilized “bungalow.” I’m off to get a tetanus shot after this horrible stay.

Negative Review: Host from Venice

We were unlucky during our trip from Zagreb to Venice. We missed our bus due to some administrative fault with the bus company in Venice. We had no choice but to take the next bus which was at 10:00pm that night, so our timing was way off to check in to our Airbnb. We messaged our host about it in advance, telling her that we had no choice but to check in late. She asked us to pay an extra 40 euros for the late check in. Eventually, we paid. So during our stay in Venice, we paid the city tax (3 euros per night), cleaning fees (20 euros in cash), and 40 euros for a late check in. In regards to the cleaning fees, there’s a problem with her listing: she is NOT SUPPOSED to collect cleaning fees in cash, but she did. When I tried to resolve this issue with her, she just brushed me off by saying that the cleaning fees are to be paid to the lady who cleans the apartment.

I’ve submitted a report to Airbnb about this and they are still not getting back to me. Initially, I didn’t want to post this story over here but I’m left with no choice as she left me a negative review (which I couldn’t view until I wrote a review for her). I ended up writing a good review for her but was shocked to find a very negative review! Please, those who are going to Venice: DO NOT RESERVE THIS HOST!

Airbnb Nightmare in Downtown Indianapolis

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My daughter had a volleyball tournament in downtown Indianapolis in June 2016. The hotel I wanted to stay at, Crowne Plaza, where the team was staying, unfortunately was fully booked at the parent rate and a neighbor mentioned I should check out Airbnb as an option. I was surprised to find an apartment at only $100 a night about 1.5 miles from the convention center. Another mom whose daughter was also in the tournament agreed to split the fee with me and one of us would bunk on the couch since tournament days are often long with minimal time spent in the room.

My first red flag happened the night before check in. The host, Eric, asked me to give him a call when I had a moment to go over check in. At this time he revealed he wanted to be up front (nice of him to be upfront with less than 24 hours to check in…) as he had a small issue that “wasn’t a big deal” but that he wasn’t supposed to be subletting his apartment so if anyone asked who I was, to say I was a family member. That immediately made me uncomfortable as I had booked FOUR NIGHTS at his apartment. If something went wrong, what might happen? The “upfront” comment really pissed me off. There was nothing upfront about it at all. I was told last minute and not given the option if I wanted to be at risk in this way.

I called several hotels immediately but no one had any rooms available. The day of check in I contacted Eric to find out how to retrieve the keys. He had previously told me he’d have the keys available for me to pick up when ready. I wrongly assumed that meant he would leave the keys with a doorman, an apartment manager… but alas, I made an error in using common sense. What Eric sent me to show me how to retrieve the keys was a picture of the front of the apartment building where a red circle was placed on the left side of the photo indicating where I could retrieve the keys… which were hidden under one lonely slate piece of rock that stood out like a sore thumb next to the door.

I was in a rush to get my daughter to the hotel to meet the team so I rushed in, dropped off my bag, and left. I noticed the lock was difficult to handle and saw there was no metal casing where the deadbolt should sit, just wood roughly carved out that left the door closing very loosely. My friend, the mom of my daughter’s teammate, Uber’d back with me to the apartment and I showed her where the keys were left for us. She was shocked. We scurried to the apartment hoping no one was going to stop us on the way and we noticed a cubby door near the front door of the apartment. This was not mentioned in the listing, so we opened it.

The door fell off in our hands but we noticed when looking inside it looked vaguely familiar. No wonder – it led to the closet inside the apartment, which had no lock on the door, and was easily sized for someone to climb through. We pushed a chair up to the closet door for security measures. Two women in a strange city alone with a door someone could crawl through and wind up in the apartment left us feeling vulnerable and worried. Again, I called around to more hotels, and nothing was available. I went to the Airbnb site and couldn’t find an emergency phone number.

We then proceeded to look around the apartment and noticed what a sty the place was. The bathroom was disgusting! I was so grossed out I wouldn’t even brush my teeth that night because I didn’t trust the water flowing through the faucet. The shower was beyond human use but oddly enough the photos in the listing did not depict the nastiness; they were staged in a way to not show it. I had asked the host for a set of sheets for the couch since there were two guests staying. There were no extra set of sheets to be found anywhere, just a lone blanket with holes in it folded up next to a chair and a brand new thin blanket thrown on the couch, but no sheets.

The bathroom had ONE washcloth and three towels. That’s it. There was one roll of toilet paper. The floors were nasty; the edges of the entire place were thick with black grime from years of dirt and lack of scrubbing. I sat on the couch while my friend had an anxiety attack and used her inhaler. When I got up, cat hair was all over my pants (the listing did say he had two cats but I asked him to remove them because of my friend’s allergies – he insisted he cleaned the house the morning of check in for three hours – a total lie) The house smelled, just like the apartment building. I don’t mind old but I do want CLEAN. This place was old, dirty, and disgusting. I wouldn’t judge anyone if that’s what they can afford or for how they want to live but when you open up your place for others to stay at and risk their security, health, and sanity because you want to make a buck (or in this case, $400 bucks), I have a problem.

Did I mention we slept on the couch because we were too scared to sleep in the bedroom with the wonky cubby hole/door thing going on? I kept smelling something seriously rank all night and when light finally hit in the morning, I looked on the side of the couch and there were two wine bottles (which were probably not empty, by the smell). I finally was able to Google Airbnb and find a hidden phone number. I spoke to someone named Buster and uploaded tons of photos of our situation. I felt I should have been refunded the ENTIRE amount we spent. They did cancel our reservation which gave us back two nights and they proceeded to also refund the third night and our service fee.

I will never use Airbnb again. It was so stressful. We got two hours sleep total the entire night leading to the day our daughters played. Luckily my husband is a Platinum Marriott member and they were able to give us a room for the night about 15 minutes away from the convention center at a great rate. I seriously felt like I was walking into the Astoria when we got there. Coincidentally, I got a text from Eric asking “Hi, how is the stay going?” about two hours after the reservation was cancelled. I proceeded to block his number and enjoy the rest of my stay at the Marriott. Never never never again! Too risky and too much work to get a resolution. Buster was nice but I like the option of going to a front desk and speaking with a person for an immediate resolution at a hotel. Too much was left up for Airbnb to agree to despite how wrong the listing was and the security issues we faced.

Airbnb is a Joke – Worst Experience Ever in DC

I’m still trying to get a refund after an apartment host lied about his listing (in Washington, D.C.) I showed up to this piece of garbage apartment after a coast-to-coast flight (arrived at 9pm). The apartment was filthy, gross, and dirty: garbage overflowing in the kitchen and bathroom, bed sheets dirty and thrown on the floor, dirty socks and tennis shoes on the floor next to the bed, a wet dirty towel hanging sideways off the bathroom towel rack, etc. It was actually frightening.

I was shocked and not sure what to do. So I reached out to the so-called “host”… and never heard back. It took him 30+ minutes to finally contact me and proceeded to call me a “liar”, and that his cleaning lady had just cleaned the place. I sent him photos, and said I was leaving. He said he would like to “work it out” and offered me a $50 refund. I told him it was unacceptable and I needed a place to sleep that night. So I left (returned the keys to the doorman of the building). The “host” then texted me and threatened to sue me (he said he was an attorney) if I posted a negative rating on the Airbnb website. Ha! That’s a good one.

An official complaint (with photos and documentation) was filed May 19th, 2016. AMEX did a conference call with myself and Airbnb as well… to no avail. Anyway, there it is straight up. If you like this kind of treatment, then go for it. If you are a professional and expect good customer service from intelligent human beings, then run. Airbnb does not offer this. They hand you ill-trained customer service reps who lie, coddle you with a lot of false language like “Oh, I am so sorry that happened to you!”, and then NEVER DO ANYTHING to resolve the situation.

Airbnb failed to pay over $4000 in cleaning fees

Hi, I have been a host since the first year of airbnb. It has been a positive experience.. until this discovery.The original info sheet from airbnb is not translatable(,so I suspect many have not discovered this.) My friend, a fellow host created a spread sheet for me on last years payouts. Both my friend and I discovered numerous bookings where airbnb failed to collect cleaning fee.. for me a total of $4000. My friend had only a fee, much rarer hosting, and she settled w/ airbnb for half of them as airbnb was so difficult to deal with. I am not willing to do that. I have been trying to find someone at airbnb who is in charge of payouts. I want someone higher up. does anyone know who that would be? Thanks, Joyce Garrity host of the orange house, the down home, urban cottage, seattle