Horrible Airbnb Experience for Overpriced Stay

I have used many sites to book weeks, weekends and one-night stays all over the country for years, but never had a more overpriced, over represented or more frustratingly terrible, amateur experience than booking through Airbnb. First of all, Airbnb charges fees, no matter what. Once you fall victim to them, they will never be refunded for any reason whatsoever. Also, they do not vet their so-called “hosts” (any Joe-blow anywhere who wants to rent out his nasty rooms to people who haven’t heard about this scam), their hosts’ practices, the actual properties, amenities, and any claims that hosts are allowed to post their listings, whether real or not.

What I booked, at the price of a 5-star hotel, for a weekend, was described as a beautiful downtown apartment, entirely for my use. It actuality, it was actually a third story walk up in an old, nasty building. There were no amenities or comforts provided; not even a spoon or fork in the kitchen, no chairs of any kind to sit on in any part of the so-called apartment, one shelf of refrigerator space, an unusable, old Keurig that leaked all over the counter and couldn’t make a cup of coffee, a metal sign outside the window that creaked, banged and made racket all night in the wind, and a full size bed with what appeared to be twin sheets stretched over the rubber sheeted mattress that came off all night and made sleep impossible. This bed was in the middle of the one “furnished” room – that’s all, just the bed; it had no bedspread, blanket or cover of any other kind. The host graciously left one newly purchased, never washed, Walmart towel for the entire weekend for 2 people.

We had to wait two hours to get into the place when we arrived because the host’s representative said she locked her keys in her car and couldn’t bring us the key to the apartment. They did not answer my calls or texts about where to leave the keys until the day after I sent them and were both upset that I left because I got tired of waiting for instructions and needed to get home. All in all, an extremely horrible experience. From now on, I will stick with the professional sites that stand behind their customers, vet their renters and properties, don’t charge hidden, exorbitant fees, and give you real value for your money.

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