Airbnb Hell-sinki Apartment Nightmare

In early June 2016 we chose a apartment in Helsinki for three months and I decided to rent in the Hagaa Area (pictured). Normally, this would come to €130 but because it was a long term arrangement the host offered a discount of €100 and told me she couldn’t make this deal through Airbnb; I should pay cash at arrival. Usually apartments in this area rent at about €1,000 a month: they’re very old and under renovation. Some people even block the entrance; my kids had to leave by the emergency exit, which was surrounded by dangerous equipment and tools.

Anyway, I had to pay €3000 a month plus a €70 cleaning fee. When we arrived, the host told us the renovation had been finished and they would clean up the stairs soon. However, the next day we realized the real situation and complained. The host told us she didn’t know anything about it but cut off the electricity and water for many days following our arrival. When we checked out, she sent us a list of damages and quoted us €1,200 for a small kitchen table and €240 for a cleaning service… I had thoroughly cleaned the apartment before we left. Now she’s threatening to report us to the police and slandering us by saying that I committed a crime by damaging the kitchen table. Be careful from whom you choose to rent. You never know what will happen to you.

Posted in Airbnb Guest Stories and tagged , , , , , , .

3 Comments

  1. I think you dont know how to use the internet properly if you start paying cash in hand and organising the deals outside airbnb. Bit like when some guys do the same thing with eBay… please familiarise yourself with these things… its not airbnbs fault.

  2. ‘Normally, this would come to €130 but because it was a long term arrangement the host offered a discount of €100 and told me she couldn’t make this deal through Airbnb; I should pay cash at arrival. ‘

    Now how could that possibly be anything to do with Airbnb?

    One of the first basic rules is to NEVER undertake any private transactions. I really don’t think that you should blame Airbnb for your own stupidity, do you?

  3. You chose to rent OUTSIDE Airbnb so Airbnb is not to blame. It’s YOUR greed and eagerness for a bargain that led to this experience. The host’s argument that he couldn’t give you a discount is nonsense: hosts have the option to offer special deals.

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