Quiet Escape for Motorcyclist Writer is Anything But

I’m done with Airbnb. I’ve done two extended stay vacation trips, one to New Mexico and, now, one to Thunder Bay, Ontario. Three of the five places I’ve stayed were excellent. Two were disasters; both of the awful “hosts” were older, single women. Both places were somewhat honestly described and priced about normal for equivalent facilities (including hotels) in the area. Honestly, I could have found decent, downtown hotel rooms with about the same accommodations for the price I paid for the Airbnb rentals. Looking at Hotels.com, I discovered I could have done as well in Thunder Bay and been walking distance from Lake Superior, downtown, and had a window.

After extracting ourselves from our New Mexico Airbnb disaster, I did find a really nice one-bedroom apartment for about 2/3rds of the Airbnb monthly rental price. It had a far better location and came with an all-access pass to a hot springs spa. I am a motorcycle rider and I’ve travelled all over North America and a good bit of western Mexico on a variety of motorcycles for the last 50 years. I have taught motorcycle safety classes for the last 17 years. I’ve owned motorcycles for most of my 70 years and have parked motorcycles on about every kind of surface imaginable without ever having a problem.

When I arrived in Thunder Bay for a week’s stay, I met the owner in her driveway. She suggested I park my motorcycle in an area to the side of her driveway so she could get her car out in the morning for work. I moved it to where she suggested. I’d ridden about 450 miles from home to Thunder Bay that day and was beat. So, I parked the bike, unloaded my stuff, and settled into the room for the night. Thanks to the plastic covered mattress, I got about two hours of uncomfortable sleep before I gave up and moved to the couch.

The next day, I loafed in the apartment and backyard for most of the day and hiked about a mile to a grocery store and to check out the immediate area. When I got back, I put away the groceries, made a late lunch for myself, and a little later I went out to the motorcycle to make it more secure for the next evening. I discovered that the side-stand had sunk about an inch into her driveway. The bike was leaning precariously, so I moved it a little and put the bike up on the center stand. This isn’t a big or a heavy motorcycle: 450 pounds, wet and loaded. It was late, almost dark, and I planned to talk to the host about the driveway damage in the morning.

I went back to the apartment to do some work. About 10:00 PM, the following exchange showed up via email: “Your bike has damaged my new driveway. Can you please put the plywood under your bike stands. It cost me $7000.00 for new driveway and don’t have funds to repair it.” This was followed by: “The asphalt is new… still sensation [sic] to weight and sharp objects. I am upset that you would ignore not telling me it happened and when I knocked on door to address the issue you ignored my knock. I leaned a plywood sheet against your bike so you can either put the sheet under the kick stands or possibly park it on the street. I will call the contractor tomorrow to provide an estimate on repairing. Hopefully he can reheat and level again. But I know there will be an expense to it. Please refrain from doing bike repairs on the driveway. As I said the asphalt is new and still very soft.”

I replied: “I’m sorry I missed you at the door. I’m trying to do that writing thing I mentioned when I got here and had headphones on, so I didn’t hear you. I wouldn’t ignore you and I’m sorry you think that’s who I am. Maybe this week isn’t going to work for either of us. I didn’t want to bother you with the driveway until I saw you next. If you had told me the driveway was new I might have thought to suggest a better place for me to park. It’s not like making it into an emergency would change either of our evenings. I apologize for the trouble. I have a lot of experience parking motorcycles and I have never seen a new or old driveway fail like that at 75 F. I had no way to predict it would happen.”

I dressed and went out in a rain storm to move the bike to the ¼” plywood she had leaned against my motorcycle. The next day, she seemed apologetic and I thought the weirdness had passed. She asked me how I’d slept and I told her the plastic-covered mattress was uncomfortable and I’d spent most of the night on the couch. She allowed that I could remove the plastic, which made the next night tolerable.

The “suite” she advertised was a small basement apartment, with the bathroom in a shared hallway. There were two tiny windows, one in the kitchen and one in the bedroom, but neither will open. Cooking smells stayed in the room for hours. The kitchen was well-equipped and functional. The backyard had a nice semi-private area, which could have been an excellent place to write during the day. However, there were nearby neighbors who eliminate any feeling of privacy. My first day out there, I answered the “whatcha doin’?” question four times, when someone looked over the fence after hearing me typing on my computer. I quit and read a book for the rest of the afternoon.

Three days later, at about 9:00 PM, I received the following email, via Airbnb’s server: “I had the paving company come by to give me estimate on heating and leveling the kick stand hole and it will cost $250.00. We need to discuss in person on payment options for repair. He will drop off a written quote tomorrow in mailbox.”

My reply to that was: “Julie, I’m in the apartment now, if you want to discuss this. However, I parked where you suggested. You did not warn me that the asphalt was either new or soft when I arrived. I had no way of knowing that your drive way would be different than any of the thousands of places I’ve parked a motorcycle over the last 50 years. Personally, I suspect your contractor used less aggregate than ideal for a strong surface. I’m no expert, but it’s pretty obvious that there isn’t much aggregate showing in the drive. The other side of not knowing the drive was not a stable place to park is that the failure of the surface integrity was about to allow my motorcycle to fall into your pavers, which would have caused a lot more damage to the motorcycle than $250. Monday’s high temperature was 24 C/75 F, hardly high enough to expect that sort of pavement failure under anything resembling normal conditions. The important aggregate qualities for your asphalt paving project are durability and angularity (fractured faces). To get the strongest pavement structure, larger aggregates are used for the base, with successively smaller dating sites reviews aggregates used for upper layers in the pavement. However, it’s also true that new asphalt driveways are supposed to be kept from everything from bicycle kickstands to high heeled shoes for as long as a year [I didn’t know that until I looked it up yesterday]. You’ll need to put a sign where anyone using that driveway can see it if you want to avoid future damage.”

Of course, she did not take me up on my offer to discuss her driveway problem in person. That evening, I’d decided my Airbnb experiences were a draw. Three out of five decent experiences is not good enough. If I were to use Airbnb again, I feel that I’d have to use what are obviously sexist filters for any hosts I’d consider renting from. It’s not worth the hassle or the moral issues. After discussing this experience with my wife over the phone, she decided that we’re just going to avoid the whole experience by cancelling our Airbnb account, which she did that evening. As for the Thunder Bay rental, I’d paid for Sunday to Sunday, seven days, but when we had a plumbing emergency at home Thursday night, I decided to pack it up either Friday morning and call it a wash. I’m a big believe in avoiding the Sunk Cost Fallacy and that writing getaway turned into a general gumption trap. In three days, I managed one good day of writing and two days of agonizing over BS with the host. I’d rather be home, wrestling with figuring out how to negotiate quiet periods with my wife or finding an office to rent than fooling with this stuff. Airbnb proved to be more of an unreliable hassle than a viable alternative to hotels and motels.

Mom Gets Hurt, Customer Service Couldn’t Care Less

I have used Airbnb before and had a wonderful time. I’m not blaming them, but my host and how things were handled were the problem. To make a long story short, my mom, my little nephew, and I went to Palm Springs and arrived at the Airbnb house. The pool stunk like fish or worse. The host gave me reasons why it smelled, but I didn’t want reasons for the odor, I just wanted it fixed. Granted , she sent someone over the next day.

Then my mom got hurt because ground that was not level in the car port had been covered with a carpet and we didn’t know this. She sprained her foot badly. However, things didn’t get any worse until 2:00 AM on the same day of our arrival. I had to call 911 to come get her because I had my nephew with me. The paramedics took her because she was in so much pain. We got back at 7:00 AM with a brace and walker.

I reached out to the host to let her know she should take care of this issue before it happens to someone else, and we thought we were hanging out in the car port. The last time I checked, when it’s blazing hot outside, the car port is a great place to park and let your family out, especially a diabetic 70-year-old mother and a 5-year-old nephew… I can use a parachute on my vacation to land at a house I rent if I want to. The host then asked us why we didn’t use the front door. Guess what? I didn’t want to. I just paid money to rent her house and took care of it like it was my own, even leaving it spotless (even after she talked to me like I was an idiot): I can use whatever door I want and I chose her carport door, so my family wouldn’t melt.

Her pool stunk, my mom got hurt, and everyone was miserable the whole time because she decided to cover a hole in the ground. Did it make the carport look better? What if something had happened to my nephew? The host is lucky my mom has health insurance to cover all expenses for the hospital and doctors. She is still in pain and has a brace on. Today is August 28th and I went on vacation August 7th (and injured the same day). It’s really sad that this has still not been addressed properly. I have had a few emails with Airbnb, but nothing has been done to refund my miserable vacation. I have called Airbnb a few times and asked for the people named on previous emails; the only response I have gotten is “he is not in today but will call you back as soon as possible.”

They didn’t call. They just emailed me telling me that I should go to the resolution center and deal with the same host that spoke to me like I was a moron. I don’t want to deal with the host. I want the Airbnb professional handling these cases to call me and tell me what I want to hear, not email me and give me the same disrespect I got from their host. I’m still waiting for their undivided attention.

“Personality Conflict” Excuse for not Publishing Reviews?

We recently used Airbnb to rent a chalet in Tahoe City, California. We were charged for the entire week immediately upon booking, four months before our visit. Several days before our visit I had to contact the owners twice in order to get the address and entry information for the house. When we arrived the house was neat, clean, and attractive; however, it lacked numerous conveniences that we normally expect from homes that we have rented over the past few years. There was no information booklet or binder explaining how various things worked in the house, e.g. electric lights that came on intermittently but would not go off even at night in the bedroom.

There was no microwave in the kitchen and no closets in the entire house, or hooks, or racks on which to hang clothes. There was no shelf or dresser in three of the four bedrooms in which to place clothes. Everything had to be left on the floor. There was not a single shelf in any of the three bathrooms so all personal items had to be left on the floor. The master bathroom shower did not have a shower curtain so water went all over the floor and cool air surrounded you when you showered.

I communicated via text politely with the owners who did respond but they lived six hours away; they claimed that no one had ever asked about these items. We returned home and I wrote a polite but accurate review on the Airbnb website about the missing items. I stated that the house was lovely but that many common conveniences were missing. Weeks passed and my review was not posted on Airbnb. I finally tracked down a phone number. The Airbnb agent read my review and said that she did not see anything in the review that was against their regulations for reviews. She forwarded my inquiry to the Trust and Safety Department.

I received an email stating that the owner had been contacted and he claimed that we had a “personality conflict”; therefore, my review would not be published. I asked for documentation of the “personality conflict”. The second response from Airbnb did not offer documentation or comments in any way about the “personality conflict” but they did offer me a coupon for my next visit. I emailed back with my own documentation which was a complete thread of my texts with the owner during our visit that show there was no personality conflict; all of my contacts with the owner were polite inquiries. The third, and final email, from Airbnb was to to tell me that they considered the manner closed that that they would not respond to further inquiries from me. It appears that Airbnb handles any reviews other than positive reviews as a personality conflict and that this is their excuse for refusing to publish any negative reviews.

Cancellation Policy Defrauds Guests of 50% Payment

I put a question to a host about her apartment directly on the beach in Tavernes de la Valldigna, Valencia, Spain including booking dates. She came back with the answer stating the dates were a little difficult and provided dates that would be better. My dates were still showing as available on her calendar. I was just replying to say those were our only dates when I received two more emails offering a discount if I booked by a certain time that day. The website was showing my dates for the booking and nothing about the dates not being available or “difficult”. I naturally thought she had solved her problem and paid for the dates which were only three weeks away. I then received an email from her saying I had not replied to her email and she was shocked at receiving my booking payment as she had offered alternate dates. When I checked the cancellation policy it said if cancelled more than seven days before booking I would receive 50% of my payment; that’s a good way to fraudulently get money for no work and hassling tenants. If I did not use the refunded money for another booking I would charged a 20% administrative charge for Airbnb to refund it. That is 50% of the total then another 20% of the remaining half… 60% of my money with no booking. Is this fraud, or what?

Airbnb Ruined our Vacation, Forced us to Sleep in Truck

My wife and I recently were on vacation having been caring for a very sick uncle in Sun City when other family members gave us some much needed time off. We were very excited. We had recently started using Airbnb and were really happy with the money we had saved. We had made a reservation in Temecula. Having earned travel credits and a coupon for $25, we thought it was gonna be great… that is until the app glitched while making the booking because of our travel credits and cancelled our reservation. Then the nightmare began.

We started calling Airbnb to fix the glitch. Every call took anywhere from thirty minutes to one hour. At the end of each call we were assured the app was working and to go ahead and boo. However, each time we tried to book, it would kick us off. Unable to book anything and aware it was getting late, I started to become concerned we were not going to get a room, Each time I called I had to explain the whole situation all over again. It was getting late when one representative made the executive decision to delete my travel credits and put it all on a coupon. Problem solved, right? Well, no.

Now going to book our room the app said I needed to verify my payment method. I was using a prepaid card from Walmart with plenty of money I just loaded. When I called again they said because Airbnb had tried to run my card so many times it locked my account up for 24 hours.

I escalated my case to the Trust and Safety Department. However, we weren’t able to talk to anyone from there until the morning as it was almost midnight. Now we were in a unfamiliar area, my wife and I were both exhausted, we could not book at a hotel as Airbnb had pending charges on my card, and we had to sleep in our truck. The next morning I started calling again with the one-hour long phone calls and heard the same words: “It’s fixed; go ahead and book.”

Of course, it still wasn’t fixed. We ended up going back home where I continued to monitor the situation. I told them how awful it was and pretty scary having to sleep in our truck in a bad area. My wife was scared. Airbnb’s Trust and Safety team finally got back to me and gave me a $25 coupon for my troubles almost a week later and with no vacation. Thanks Airbnb…

A Few Stained Carpets and a Hidden Guest with Your Stay?

It was a cold, miserable day in April 2017. My husband and I hadn’t been on a vacation where we stayed in one spot longer than two nights for years. We did do a stay at an Airbnb in the Okanagan, in British Columbia, Canada, last year, and it was amazing. We decided to try again, only for a longer time and on a lake. We perused Airbnb until we found the perfect spot. The pictures blew me away, it was exactly what we were looking for, and the reviews were all raving. What could possible go wrong, right? You know the old saying: “If it seems too good to be true, it probably is?”

Well, it was. This was the most money per night we have ever spent on a room, at $189/night, and we were so looking forward to it. For months, we dreamed about how relaxing it was going to be. Then we got there. We walked in, and the carpets were deplorable. This was a pet friendly suite, which I was totally fine with, being both a cat and dog owner. We left our dog behind, as she did not meet the height restriction imposed by this stay, which was fine; it would be a more relaxing vacation without her. I had no idea – someone correct me if I’m wrong – but when a place is pet friendly, does that equate to “please bring your canine friend, and make sure it isn’t house trained, and kindly have it piss and defecate anywhere on the carpet it pleases, as many times as possible, so that everyone who comes after will know it was here”?

That’s what the carpets looked like here. It was absolutely disgusting. I took a video and uploaded it to youtube. It really was worse in person, but you can clearly see all the stains in the video. As if that wasn’t enough, the listing said it was for a two-bedroom basement walkout. Perfect, I thought: we’ll have two beds to sleep on, I can see if my sister and her husband can come down from Vancouver for a night or two (out of the five nights we paid for, at an additional cost of $15/night if she stayed), and if she didn’t come, maybe I can starfish on that second bed a night or two, really stretch out and sleep alone. We stepped in, looked around, and tried the second bedroom door off the bathroom (a cheater ensuite). It was blocked from the other side; we couldn’t get in. The door didn’t lock though – it was just something against the door.

We didn’t think twice about it; I didn’t invite my sister and her husband down that first night anyway, thinking maybe they were still cleaning it (wanting to give them the benefit of the doubt). I was wrong. We woke up the next day, sharing the bathroom, brushing our teeth, etc. and we heard coughing from the other side of the door. What? Are you kidding me? There was someone in there, and obviously slept in there, because the coughing continued for at least half an hour before I texted the host and asked to talk to him.

He came down and explained it was his kid in there, that we didn’t ‘need’ the second bedroom, so his child from out of town would be using the room. Really? Gross. The door doesn’t lock, nor did the door to the main house that the suite shared. So I could be taking a shower, and dude could just say ‘oops’, and walk in on me? Let me be clear: the ad was for a two-bedroom basement walkout. Not once did he contact me and tell me we would be sharing the suite, nor that the second bedroom would not be available to me, nor that he would be lowering my rental rate. Not once. He had months to let me know this.

I told him I wasn’t happy about this lack of privacy (what if we wanted to get freaky with it in that second bedroom? None of his business since we paid for it). What if we wanted to get freaky at all, anywhere in that suite? We had to worry about his kid listening and hearing everything? Gross. Just gross. Well guess what? He texted me later and his solution to this was to put a different kid down there; she was ‘quieter’. Great, thanks. That solved everything (dripping with sarcasm).

After two nights, he texted me to tell me there was no longer anyone staying in that room, but we still couldn’t get in. We never even saw what it looked like. I waited, and stewed, and decided to leave an honest review, as follows:

“Rod and Penny are the loveliest of people, and their dog Dusty is adorable. The location is great, beautiful views, lovely patio and hot tub. I am leaving an honest review, because I feel like it’s the only way Airbnb can work for everyone. I was disappointed with the state of the carpets (pet stained – had anyone else mentioned the dirty carpets in their review, we may have cancelled). Being a pet friendly rental should not equal filthy carpets. And I am not a neat freak by any stretch – I just like it clean. Was also not happy at not getting the two-bedroom suite as advertised, with no advanced notice that we were not getting the full suite that we paid $200/night for. After two nights, Rod did tell us no one was staying in that second bedroom anymore (I had told him I was upset about it), but we still did not have access to it; it was blocked shut. That being said, Rod was concerned about our happiness while there, but there was nothing he could do to improve the situation. The damage was already done.”

Airbnb did a good job of responding to my request for money back; I will give them that. They didn’t get me what I asked for, but I got one night’s rent back, plus an additional $50. However, here’s the kicker: my honest review does not show up on his listing. My question is this: how many other people commented about the filthy carpets? If I had seen one complaint about cleanliness, I would have cancelled. When he came down to speak about it, he said how shocked he was, how no one had ever complained about it before, and how he had the carpets cleaned every three weeks.

In our correspondence about a refund, he told me I could have checked out. Right. In the middle of tourist season, I could have checked out, only gotten half my money back, and found a place to stay? I don’t think so. This guy was arrogant to deal with when it came to the refund. He only puts the good reviews up, and he knows his place is filthy. He has the location and pictures on his side, and will continue to scam people. Shame on Airbnb for not making a site where all reviews get posted. I paid my money to stay there, so I should be able to review it for all potential guests to see. I will never use Airbnb again.

Airbnb Left me Pregnant and Homeless After False Charges

I have yet to read about a case as unique and long as mine. Instead of explaining my story, since it would take me hours, I’ll copy and paste the email I sent to Airbnb about my experience. Long story short: I’m pregnant, homeless, no food, no gas, no shelter. Airbnb evicted me from an illegal sublet due to the host renting out his home illegally. I had to borrow $1200 from my family while I waited for the refund. Ten whole days went by when I was contacted via email saying the money had been put into my account. Not 15 minutes later, Airbnb double charged me and took every penny out of my bank account: $1500, $1100 for rent and $400 for living expenses.

This left me homeless because I couldn’t pay the rent. I’m two months pregnant and living out of my car. No gas. No food. No job since I haven’t had gas to get there. I couldn’t pay my family back from the refund I got that was taken back 15 minutes later. Now let me say what Airbnb has done seven days later: nothing. There has been promise after promise to help and call back. I have two days until my phone bill needs to be paid, which means no more contact with Airbnb unless I find wifi to email them. The only thing I have been asked to do is write an email for the investigation; this is what I wrote seven days ago and there has still been no call back (I call every day for hours just to be told “it’s not my department and I cannot help you but someone will call you”).

To whom this may concern: about eight months ago my fiancé and myself decided we would use Airbnb to save up to buy an apartment. We decided we would use Airbnb for one year to avoid moving costs. We knew this would be a hard year due to the fact we would need to divide our trip up; no host would allow us to stay more than a month or a couple months. Every single Airbnb has been a nightmare. I feel as though I’m getting into the wrong field (psychology) because I thought every host would be different so that it would work out better than the last. Instead, it got worse.

It was my first host who convinced me, brand new to Airbnb, that it was okay to pay cash the day we came to view the home. I now know why. The second day I called Airbnb due to health hazards. He began doing major illegal construction in the home. I called and showed all types of pictures. He did construction on the only shower in the home, knocking walls down while I was doing homework and hammering at 3:00 AM. He had no permits, and got saw dust all over my belongings; by this I mean ruined clothes, shoes, bedding, etc. and that was the day we left.

We took all our belongings and went to another Airbnb. We were promised a parking space and he didn’t even have street parking. We dealt with walking a half mile every day after work. My fiancé is a longshoreman that works 40-hour shifts and gets home all hours of the night. Every day he had to walk that when he parked after work. If you look at my messages with the host they say it all.

Then we stayed at an Airbnb which was absolutely disgusting. It started to get really bad when we went with another host. He began smoking crack cocaine in the house. I called Airbnb and opened another case. He was committing domestic violence. There were roaches, mice, and a lot of screaming between him and his wife. You can look at messages with the host as well; they will say it all and I opened a new case. We were supposed to stay with him for two months but I couldn’t do schoolwork once again due to an Airbnb host.

We left and went to a host who was the worst of them all. I was put in a completely occupied room. I was convinced he got confused and put us in the wrong room because it wasn’t the room in the pictures. We were promised a TV, AC, and fridge and we were put in a tiny 90-degree room with no fan. There were also bedbugs so Airbnb’s emergency department placed me with someone else. The money was transferred from one host to another. I got an email with a receipt stating I paid as well. The host, at the beginning of our month-long stay, said he received a $1200 payout. I sent Airbnb both the receipt stating I paid and messages from the host saying that I paid.

The new host’s house was disgusting too but we said we would stick it out. It was gross but at least the people were nice and had a newborn. I cleaned their home and was a very nice guest. Everything was fine until the host began going into our room when we weren’t home, and he would walk around half naked; he was rude. That’s all in our messages. I didn’t call the host on it since I decided I was going to leave him a review instead – stating the facts – so Airbnb and others could look at his reviews.

Why in the world would the host not reach out to Airbnb about $1200 if he didn’t receive that? That’s crazy. I even have him saying he received the payment. I got an email one day saying there was trouble receiving my payment so I called right away and the Airbnb agent said it took a little while for the money to be transferred and that I should completely ignore the mail. He proceeded to give me $20 for the inconveniences of the emails and I should not worry at all about the money. That phone call was obviously recorded so please listen to the man tell me to ignore the emails, state the host got the money, and offer twenty dollars for the inconveniences from the email scare. We stayed there for a month and it was the worst experience ever.

An hour after we arrived at our next host my fiancé dropped the keys down the elevator shaft so we called the host. He said it was no problem and he would get one from the landlord. Not 15 minutes later, I had his landlord and a police officer telling me I was living in an illegal house, that our host was not allowed to sublet, and we had to leave. Then I got an email from Airbnb saying to leave by 8:00 PM and that Airbnb was evicting me. At that point we took all our belongings and sat in the car for hours talking to Airbnb about a second emergency placement.

After hours and hours and hours on the phone of me saying I don’t trust Airbnb anymore I was convinced by an agent she would find me a “super host” with great reviews. Still sitting in the car with all our belongings, I listened to Airbnb telling me about our next host. She accepted all my money and then said that she couldn’t host us until the next day. I told her we couldn’t sleep in our car and she said it wasn’t her fault, that she doesn’t live there. My fiancé then told me to call Airbnb to get our money. He didn’t have it in him to work 70 hours a week to pay for us to continue to get screwed.

We made the scariest decision of our lives which was to take our money and move into a hotel. Like I said, we were using Airbnb to find an apartment so we decided that we would stay at a hotel for a couple weeks while we looked for an apartment and wait for our money to be put back into our bank account from the last host. Airbnb wouldn’t even pay for two full nights at the hotel for us. They gave us $200 and that was it. We were supposed to wait 7 to 10 days for a refund with literally no money. I had to borrow the money from my best friend to pay for the hotel and promised her Airbnb was going to give me a refund; we just needed a loan.

While living in the hotel I found an apartment for us. We just needed the refund and we could afford it. I waited those days and finally got the refund. I called the landlord and said I would meet him the next day to get the keys and pay. I told him I would meet him at 10:00 AM. Not 15 minutes after the money was put into the account Airbnb took it out and sent me a second receipt for a payment. I felt like I was in a dream; there is no way Airbnb could still be ruining our lives.

I immediately called Airbnb and had an agent tell me immediately that it was a double charge and that this would be fixed. I then called back after no word from getting the double charge back after 13 hours. At this point I had six hours to meet the landlord for the apartment so I called again and had someone tell me to call the landlord. My money would be put into my account.

Needless to say I lost the apartment we were supposed to move into today. Now I’m over a month pregnant and had to give the rest of my bank account to the hotel so we wouldn’t be homeless. We have a few days here then we are officially homeless because of Airbnb. I had three agents promise me the money within 24 hours. I was promised phone calls. I was promised this would all be fixed and nothing has happened. I have received not a dime, not a phone call, not even empathy. At 26 years old, my future, first apartment, and shelter was taken.

I start school on the 6th of September and I’m going to be homeless sleeping in our car most likely. I never thought something like this could even happen. I don’t even feel like I was compensated properly from all my troubles. This is the most stressed out I’ve ever been in my life. We are such hard working good people. Anyways hopefully I gave Airbnb enough evidence to prove my future was just pulled out from underneath me. I’m begging for our money back ASAP. I haven’t slept for two full nights waiting and waiting for our money. Please listen to the agents promising me this money and telling me I was double charged.

Airbnb Host Locked Women out of Granada Apartment

My daughter just made an emergency call to us from Granada, Spain. She and her friend have a room in an Airbnb apartment, and went out for the evening. They came back about 3:00 AM and the host (a woman) would not let them in. They have been outside for hours, and called the police, the American Embassy, and Airbnb, and no one would help them. These are two young girls (about 22) who have recently graduated from college. Their passports are in the apartment, so they cannot get a hotel room or anyplace else, until they get their passports. This woman is horrible. They know she is doing this on purpose – this is a horrible and scary situation. Their bags and all IDs are inside this woman’s apartment. Airbnb won’t do anything. They should not have such despicable people as hosts that would abuse their guests… Airbnb has put my daughter and her friend in an unsafe and scary situation.