Airbnb ruined my life in 2015. I had two reservations as a guest, and since 2011 I have had nothing but positive reviews. I began to get stalked by some actors and a producer, as well as online trolls. That wasn’t my fault. After showing up at a host’s apartment, I noticed he gave me the wrong address; none of the neighbours knew him, there was something set up in the area to insult me, and the host didn’t answer the phone. I had to cancel but found two great hosts thereafter. Then my Airbnb account kept getting disabled; I couldn’t reserve any property.
I contacted Airbnb about this and asked politely if this was one of the individuals who had harassed me. Instead of clarifying this, Airbnb just closed my account leaving me stuck looking for accommodation during peak season with all affordable hotels and hostels fully booked. I had to buy a last minute flight and leave the country as I couldn’t find anywhere else to stay.
Recently I have been desperate to find a place to stay, and called Airbnb to see if they could reopen my account. They told me they deleted it permanently so I would lose all my hosts’ positive reviews. Since setting up another account, either the hosts and trolls or Airbnb began to post some extremely disturbing pictures for their properties which have been passed on to the police, USA Housing complaints commission, BBB and various other consumer rights advocacies. In one they had an illustration of a crucified woman naked that looked like me, in another had a room with wall paper that was tin foil with nothing else in the room but a hospital stand and a black condom hanging, and in another they were posting even images of women that resembled me. Another showed a tent in a public park charging $54 per night.
I have been cyberstalked since and left homeless. The police don’t want to help and these harassers have made it almost impossible for me to find a place to stay. There are social network trolls and then there are creeps posting photographs on rental sites the service should just get rid of. I had my account closed down for asking if an actor I detest had any contact with their agency, nothing else. They let creeps host with the most ridiculous rental offers but they often treat guests like crap.