Had to call the police to get insane Airbnb host out of rental

This is a very important story because the person involved has been sharing fake information around social media about my boyfriend and me. Basically my boyfriend and I are moving to Lisbon. He’s Brazilian and I’m French.

We booked an Airbnb for ten days so we could visit and find an apartment. Before we arrived we had communicated with the host in English, but when we arrived and she found out my boyfriend speaks Portuguese, she completely ignored me and did a 30-minute speech on transport (though my boyfriend told her several times we would find our way with Google).

The apartment was kind of alright. There were a few problems like the shower being cold and the wifi not working but I started getting bitten by something on the bed at night. The next night I got bitten again and my boyfriend messaged the host to tell her about it. We were getting ready, as we had loads of administrative meetings during the day. I got out of my shower, my boyfriend was taking his and as I was dressing up the bell of the apartment rang and someone banged on the window.

Surprised and undressed, I quickly put a towel around me and opened the door. It was the host who had already unlocked the entrance door and was waiting in front of ours. She had not sent a message, or called to tell us she was coming. I asked her nicely to wait two minutes so I could put some clothes on and tell my boyfriend to get out since she still refused to speak English to me.

When we opened the door she was in a fury, shouting because we had made her wait outside (I don’t think it was rude of me to ask her to wait two minutes to put clothes on). She ran to the kitchen to look at the boiler and said we had touched it and this was the reason why the showers were cold. We obviously had not touched her boiler and the showers were getting cold for the second person.

She also went into the bedroom and took pictures of my suitcase and blamed us for being the cause of the bedbugs. Obviously she was not going to take responsibility for any of the problems in her apartment. We had a busy day planned, so we asked her to leave because we did not feel confortable leaving our belongings (two Macbooks, a PS4, etc.) with her. She replied that she would not leave because she owned the place.

We told her we were renting the place and she was not allowed to do this. She said the laws in Portugal were not the same as those in Brazil or France and she was allowed to do whatever she wanted. We told her we would call the police and ask Airbnb to pay us back if she did not leave. She started looking at something in her purse and said things like “You have no idea who I am; don’t you think I know what Brazilians like you are coming to do here?”

She was being weird about not speaking English and this comment just confirmed how racist she was and implying we were some sort of illegal refugees. Once the police answered and were on their way she finally decided to leave the apartment and camp in front. After a long time and a lost afternoon, the police arrived and said they were not able to do anything since she was not inside. She tried to talk to them about water and bedbugs but the police left due to the lack of criminal offence from us.

We packed our stuff and left quickly since we were so stressed and afraid she would come back. She came unannounced and is now posting about my boyfriend and me on social media, saying we are scammers and we were only trying to get a free trip. She referred to me as a small blond who only speaks English. Another sign of her racism.

My only question: why make money off tourists if you don’t like them? She also kept making Airbnb call us, saying we had not dropped off the keys in the letter box. Airbnb told us to do so from her instructions. What I think is that this lady has issues, cannot deal with being wrong, will do anything to impose her version of events, and go to crazy lengths to make sure people will believe her.

TL;DR The host of my Airbnb came unannounced due to some problems we messaged her about. We had a busy day so we asked her to leave but she shouted that it was her place and she did not have to leave. After ten minutes of arguments we called the police so she left. Now she has been sharing fake information about my boyfriend and me on social media. She acted insane; she kept shouting, blaming us for the problems in the apartment, and refusing to leave the place we paid for. Now she’s posting about us being scammers in Lisbon.

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